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Rixos Almaty

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Rixos Almaty
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598 Reviews from our TripAdvisor Community

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Showing 375: English reviews
Clonmel, Ireland
Reviewed 9 December 2016 via mobile

I stayed in the Rixos a lot a few years ago and ad business in Almaty so booked in again hoping it had not gone downhill over the years. I was very pleasantly surprised as it was to the same high standard. The staff at reception are exceptional- all I met were helpful and friendly - something other hotels in...

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Helpful?
Thank Matt M
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear Matt M, We are extremely pleased to read that you had a great experience with us and found our hotel facilities and service to your satisfaction. We strive to make the experience at Rixos Almaty Hotel the one our guests will remember forever. Our hotel takes great care in selecting its personnel. Once selected, employees are given intensive training...

A TripAdvisor Member
1 review
Reviewed 9 December 2016 via mobile

Good rooms, very good flexibility on check in and check out time. I spent two days there and the personnel was very gentle with me permitting to check in earlier than expected and check out 1 hour later than normal.

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Thank A TripAdvisor Member
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear Valued Guest, First of all, we would like to thank you very much indeed for your warm and positive comments about our hotel facilities and most importantly for selecting our hotel as your accommodations of choice when you visited Almaty. I am delighted to read that our hospitable team made your stay both comfortable and pleasant. We would love...

Tehran
Reviewed 6 December 2016

Loved our room, the restaurants, lobby. All round excellent experience. The service was fantastic, the staff friendly and helpful. Superb food and wine choice. We loved our room is had a huge bathroom and lovely sitting area. The bed was soooo comfortable.

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Helpful?
Thank KimberleyyTehran
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear KimberleyyTehran, Thank you for taking a moment to reflect in your recent stay. Our team is absolutely delighted to learn you had enjoyable stay with us.We are really happy to know that the accommodations, Lobby and restaurant were to your liking. May I thank you for acknowledging of the amazing service our team provided. I certainly consider myself lucky...

Reviewed 4 December 2016 via mobile

Rixos has a reputation of being one of the 'higher end' hotels in Almaty. It is a nice hotel. The concierge are extremely helpful and can all speak a good amount of English which is helpful to us. The inclusive buffet breakfast was nice. I was expecting something amazing by the way everyone goes in about it but I wasn't...

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Helpful?
Thank David M
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear David M, We were pleased to read your sunny comments about Rixos Almaty, and we appreciate that you have taken the time to write a review about our hotel. We are extremely pleased to read that you had a great experience with us and found our location, restaurant and staff to your satisfaction. We strive to make the experience...

Moscow, Russia
Reviewed 1 December 2016

Recently stayed here for two nights and I can say that it has been one of the most pleasing hotel experiences I ever had in my life. The design and the quality of rooms are top notch. Rixos Almaty is a nice, comfortable and good looking 5* hotel, but my experience has been made exceptional by the Director of sales...

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1Thank vyurko
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear Mr. Yurko, Thank you very much indeed for your five star review on Tripadvisor. We are extremely pleased that you liked your stay with us as well as all services received in our hotel. Your comments are our inspiration to work harder everyday to satisfy all our guests. Looking forward to seeing you soon at Rixos Almaty! Best Regards,...

Kaunas, Lithuania
Reviewed 28 November 2016

It was a great pleasure to stay in luxury Rixos Hotel in Almaty. All staff is very considerate, very good facilities, additional wishes of guests are carried out immidiately, very rich breakfast. I liked my stay in this hotel very much!

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Helpful?
Thank ProfessorKaunas
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear ProfessorKaunas, Thank you very much indeed for your wonderful feedback! We are pleased to know that your Rixos Experience was up to your expectation. This motivates us to work harder everyday! We would be delighted to be your host for your next visit to Almaty. Best Regards, Makhmut Zharimbetov General Manager

Butgenbach, Belgium
Reviewed 21 November 2016 via mobile

I was excited to come back to my favorite hotel. It is still a pleasure to be there. Nothing really negative I could say. Everybody is helpful, friendly and professional. Some of the stuff even remembered me after more than a year I was not there. I can't wait to come back!

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Thank HeinzEWSchmidt
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear HeinzEWSchmidt, It was a pleasure to welcome you back to Rixos Almaty! I appreciate you taking the time to share your generous impressions on Tripadvisor. I will be certainly sharing your kind comments with my team, who I know will be delighted to receive such complimentary feedback. Looking forward to seeing you hopefully soon. Sincerely yours, Makhmut Zharimbetov General...

Vitoria-Gasteiz, Spain
Reviewed 21 November 2016

I am traveling a lot for my work and I am always staying in the Rixos, also in Astana, the same hotel chain. Very nice and helpful staff always willing to help you in all the areas of the hotel, very accommodating when you request for something. Big and quiet rooms, my favorite are the ones facing the park. I...

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Helpful?
Thank Maria G
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear Maria, Let me kindly thank you for choosing our hotel and for such a positive review! I'm so glad to know that you liked our accommodation with stunning views, restaurants and hotel service in general! As for your comments regarding fresh juices in restaurant, please rest assured that our food and beverage department was shared accordingly. We truly hope...

Riga, Latvia
Reviewed 20 November 2016

I was staying her for the second time in October. The hotel is absolutely what You need during long and hard business trip to relax! Very clear, good designed, comfortable rooms. Breakfast for any taste – really large selection of food. I was happy to use the fitness center, spa and pool as well which were perfect. Service unostentatious and...

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Helpful?
Thank dagnija2015
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear dagnija2015, We would like to thank you for your recent visit to Rixos Almaty and it was truly a pleasure to serve you. We are really happy to know that the accommodations, restaurant, SPA and especially service were to your liking. Looking forward to seeing you soon when the travel will bring you back to our city. Sincerely Yours,...

North Vancouver, Canada
Reviewed 19 November 2016

Stunning hotel. Comfortable rooms. Spectacular spa. Very good beauty salon. Breakfast good. Restaurant food limited. Concierge service excellent. Front desk a bit slow in check in and check out but that's due to the bureaucracy required by the government. Hotel car service comfortable, safe and reasonably price (although as anywhere much more expensive than local taxis). Always have good airport...

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Helpful?
Thank sallys59
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear Sally, Thank you for your recent feedback and for bringing to our attention problems with email communication. Please, rest assured that all corrective measures have been taken after. For any assistance,you can forward your request to almaty@rixos.com and we will attend to you immediately. We are extremely pleased that you liked our accomodations, SPA, transportation service as well as...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
This luxury 5-star hotel is located in central Almaty, half a mile from Nikolai Cathedral. Rixos Almaty Hotel offers modern rooms with free Wi-Fi internet and a spa with swimming pool. All rooms at Rixos Almaty feature air conditioning, a desk and a balcony with impressive views. All bathrooms include a bathtub and shower. A buffet breakfast is served each morning at Rixos Almaty. The restaurant serves international buffets as well as offering varied dining menus. The Lobby Bar & Lounge is open 24 hours a day, and guests can also dine at Wine Bar that has great selections of wines. The 23680 ft² spa also includes a gym, sauna, Turkish bath, indoor gardens and 7 massage rooms. Rixos Hotel is one mile from Almaty Opera House and 3 miles by cable car from Koktobe Mountain. ... more   less 

Additional Information about Rixos Almaty

Address: Seyfullina 506, Almaty 050012, Kazakhstan
Region: Kazakhstan > Almaty
Price Range: RM749 - RM1,016 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Rixos Almaty 5*
Number of rooms: 237
Reservation Options:
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Also Known As:
Rixos Almaty Hotel Almaty
Hotel Style:
#1 Business Hotel in Almaty
#2 Spa Hotel in Almaty
#2 Luxury Hotel in Almaty
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Questions & Answers

Here's what travellers have asked, with answers from Rixos Almaty staff and other travellers.
5 questions
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Almaty, Kazakhstan
U.S. Virgin Islands
over a year ago

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Questions? Get answers from Rixos Almaty staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Select a room with a mountain view.”
 of 5 bubbles markhQ8869HQ, 16 Feb 2017 | Read review
“the best in Almaty”
 of 5 bubbles 885muratk, 17 Jan 2017 | Read review
“Try the rooms overlooking the neighboring park”
 of 5 bubbles , 8 Jan 2017 | Read review
“large and comfortable rooms”
 of 5 bubbles ProfessorKaunas, 27 Nov 2016 | Read review
“All Rooms have views of the city due to the design of the city. Standard king room has a jacuzzi tub and shower.”
 of 5 bubbles jburr0ughs, 11 Nov 2016 | Read review
5 of 5