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Grand Hotel Tien-Shan

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Traveller (79)
Room & Suite (31)
Dining (9)
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Overview
  • Excellent42%
  • Very good39%
  • Average14%
  • Poor2%
  • Terrible3%
Travellers talk about
“free spa”(4 reviews)
“room facing”(2 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Rooms
9 Jul10 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (182)
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All reviewsfree spavery comfortable roomroom facingroom rateprofessional servicetv channelsbreakfast was excellentspa centerother hotelspanfilov parkcable carindoor poolcentral locationnice hotelcomfortable staylobbyinternet
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21 - 25 of 103 reviews
Reviewed 22 July 2017 via mobile

I have found Almaty somewhat stressful. People in front line service roles are surly, cranky, unhappy or maybe all three. English is not much spoken and they speak in one or two word directives with no hello or excuse me etc so while I realise...More

Thank Sarah L
Response from Yevgeniy K, Director of Front Office at Grand Hotel Tien-ShanResponded 28 August 2017

Dear Sarah L, We are so happy that you could find a cosy shelter during your trip! Thank you very much for your feedback! We are very pleased to hear your kind words about our hotel, services and staff - this is so inspiring! Looking...More

Reviewed 29 June 2017

I am really pleased how my stay in this hotel turned out (long weekend for Eid in June 2017). Apart form a few snags - intermittent hot water service and glasses not being replaced, I found the facilities and service up to standard, at least...More

Thank DXBHackett
Response from Yevgeniy K, Director of Front Office at Grand Hotel Tien-ShanResponded 28 August 2017

Dear DXBHackett, Thank you very much for your warm feedback about our hotel. We are very glad that you could find a comfortable place for your stay and could share you experience with us. We will work on your comments to provide a remarkable service...More

Reviewed 21 June 2017

I stayed for 2 nights in June 2017. Hotel is a great location. About 10 min walk to Panfilov park, 20 min to Green Market and 20 min to Kok Tobe cable car. Room is small but very clean and comfortable. Good shower facilities (good...More

Thank yeonghaur
Response from Yevgeniy K, Director of Front Office at Grand Hotel Tien-ShanResponded 23 June 2017

Dear yeonghaur, Thank you very much for your great detailed review of our hotel. We are so glad that you had a wonderful time staying with us! We pay serious attention to the quality of services we provide and try to make our property a...More

Reviewed 30 May 2017

nice hotel building is unusual for Asia but it is pretty enough. Staff is good always smiling. Good rooms cleaning is every day. Location was vey comfortable for me so if yuo have business travel you can come hereMore

Thank ThomasJunior2000
Response from Yevgeniy K, Director of Front Office at Grand Hotel Tien-ShanResponded 14 June 2017

Dear ThomasJunior2000, Thank you very much for your recommendation and positive comments about our hotel, staff and services we provide. We are delighted that our hospitality made your business trip comfortable and we will be very glad to welcome you in our hotel again. With...More

Reviewed 9 May 2017

This place deserves its four star rating but is maybe towards the lower end of the range. Location is very good, several restaurants in the same block and even a McDonalds half a block further. I've reviewed the Qingdao restaurant separately - it is part...More

Thank Ken O
Response from GroupManagement, General Manager at Grand Hotel Tien-ShanResponded 10 May 2017

Dear Ken, thank you very much for sharing your opinion with us. You are right, our Hotel is very famous for Wedding Party’s or other Events. The Banqueting during your stay with us, was a big event with the participation of more than 40 Kids....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Minibar
Air Conditioning
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Indoor pool
Hot Tub
Details
Price range
US$82 - US$125 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Almaty
#6 Spa Hotel in Almaty
#8 Luxury Hotel in Almaty
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$82 - US$125 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Almaty
#6 Spa Hotel in Almaty
#8 Luxury Hotel in Almaty
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (79)
Room & Suite (31)
Dining (9)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Marty K
15 May 2017|
AnswerShow all 2 answers
Response from GroupManagement | Property representative |
Thanks, George ! Marty,have a good trip ! Regards from Almaty to both of you !
0
Votes
Shannon J
4 April 2015|
Answer
Response from Phillipa S S | Reviewed this property |
As always, children have to be accompanied by an adult. The hotel does not take responsibility for any mishaps that may happen there.
0
Votes
Room Tips
"Rooms at the front have a lovely view of the park."
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"The second floor is non-smoking."
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"Check out the Bali Spa - its the Best in Town"
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"Ask for a room *not* facing the front."
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