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InterContinental Mzaar Mountain Resort & Spa

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InterContinental Mzaar Mountain Resort & Spa
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227 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Mzaar Mountain Resort & Spa
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Showing 222: English reviews
London, United Kingdom
Reviewed 7 March 2016

This hotel couldn't be more convenient for skiing, with the slopes about 15m from the elevators and all ski hire and pass sales in the same location. The Manager, Joost, was very hospitable, as were all the staff. We enjoyed the food in the restaurants and the outdoor log cabin overlooking the slopes was very handy. Various recent upgrades were...

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Helpful?
Thank katrina w
Joost K, General Manager at InterContinental Mzaar Mountain Resort & Spa, responded to this review

Dear katrina w, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joost Komen General Manager

Reviewed 5 March 2016 via mobile

Over priced, lazy staff, stained carpets... no where close to a 5 star. Good location is the only advantage! We had to ask for our room to be cleaned by 3pm. Most of the staff wander around, looking at the floor, looking bored and uninterested.

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Helpful?
3Thank Richard S
Joost K, General Manager at InterContinental Mzaar Mountain Resort & Spa, responded to this review

Dear Richard S, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better...

London, United Kingdom
Reviewed 4 March 2016

This hotel is perfectly located at the bottom of one of the slopes and has ski shops within the building - very handy, as you have everything in one place. They also feature a great terrace at the back of the hotel overlooking the slope and ski lift. You can get good package to include your stay, breakfast, ski hire...

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Helpful?
Thank AngieS81
Joost K, General Manager at InterContinental Mzaar Mountain Resort & Spa, responded to this review

Dear AngieS81, Thank you very much for your candid review of the hotel. I am pleased to hear that you enjoyed the hotel location and the great terrace. please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into as we are going...

Cairo, Egypt
Reviewed 1 March 2016

The first time I stayed at this hotel was 12 years ago. Somethings sometimes never change and in this particular case I love it. The hotel lobby is warm, the food in the restaurants is not bad but what is remarkable is the outdoor restaurant / bar / cafe at the base of the ski resort. Nothing can be more...

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Helpful?
Thank Seiffahmy
Joost K, General Manager at InterContinental Mzaar Mountain Resort & Spa, responded to this review

Dear Seiffahmy, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be undergoing a full room renovation as of May and truly hope you will visit us again. Sincerely, Joost Komen General Manager

Reviewed 29 February 2016 via mobile

I spent 1 night in mzaar intercon, it was a good stay but doesn't worth a 5 star hotel. Food in restaurants had an average taste with a poor service. The breakfast ends at 10:30, it was 10:15 and all food was being removed. The room temperature was too hot and we couldn't open the window! However the room was...

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Helpful?
2Thank Maya201305
Joost K, General Manager at InterContinental Mzaar Mountain Resort & Spa, responded to this review

Dear Maya201305, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience....

United Arab Emirates
Reviewed 26 February 2016 via mobile

Service is horrible and very low profile staff who has nothing to do with intercontinental brand specially Mazen and his colleague Wassem. Secondly WIFI is not working in our room and no one cares from the staff even for following up and still the problem is unresolved. A used bottle of water and shampoos we found in our room once...

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Helpful?
3Thank MikeElia1113
Joost K, General Manager at InterContinental Mzaar Mountain Resort & Spa, responded to this review

Dear MikeElia1113, Thank you for your candid review. As an IHG® Gold Elite Rewards Club Member, we truly value your feedback. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome...

Doha, Ad Dawhah, Qatar
Reviewed 25 February 2016 via mobile

Unlike other Intercontinental hotels, this is a very old one that has many issues which should be fixed. Taking a shower is like a punishment since water keeps alternating from extreme hot to extreme cold. Not all staff are friendly. I requested an adapter and the guy practically threw it in my face. The view is nice so is the...

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Helpful?
2Thank Maya A
Joost K, General Manager at InterContinental Mzaar Mountain Resort & Spa, responded to this review

Dear Maya A, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into as we will be undergoing a full rooms renovation starting April. We value your comments and...

Doha, Qatar
Reviewed 25 February 2016 via mobile

From the friendly professional check in, where the staff is very attentive to your needs, to when the manager Mazen personally makes sure everything is perfect . The attentiveness of every member of every outlet in this huge resort makes you fell right at home. Surrounded by the majestic snow filled mountains around you where you can ski and later...

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Helpful?
Thank Selfishius
Joost K, General Manager at InterContinental Mzaar Mountain Resort & Spa, responded to this review

Dear Selfishius, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joost Komen General Manager

Dubai, United Arab Emirates
Reviewed 23 February 2016 via mobile

Can't beat the convenient location as it sits right on the slopes. There is a rental shop for gear in the bottom floor of the hotel. Suggest getting there early as it's mayhem getting your gear sorted due to a lack of any system.( but that's not the hotels fault) Rooms were clean and we had a nice terrace. More...

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Helpful?
Thank Darrell D
Joost K, General Manager at InterContinental Mzaar Mountain Resort & Spa, responded to this review

Dear Darrell D, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joost Komen General Manager

London, United Kingdom
Reviewed 21 February 2016 via mobile

This hotel has gone from good to terrible in less than 2 years. You can check my previous review. First of all the rudest manger I have ever spoken to! Argued with me in front of everyone about the fact I wanted a room in the main building. Note to you sir, if you want to argue with a client...

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Helpful?
2Thank dflawless1
Joost K, General Manager at InterContinental Mzaar Mountain Resort & Spa, responded to this review

Dear dflawless1, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of...

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Near InterContinental Mzaar Mountain Resort & Spa

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
About the property
  • Ski-In / Ski-Out
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nestled amid the peaks of Mount Lebanon, InterContinental Mountain Resort & Spa, Mzaar is a family-friendly getaway offering year-round recreation. Skiing, snowmobiling, climbing, hiking, biking, rafting and ATV ing join a long list of sightseeing musts such as the Fagra ruins, the Jeita Grotto, the Phoenician temple and the famed Casino du Liban. ... more   less 

Additional Information about InterContinental Mzaar Mountain Resort & Spa

Address: Ouyoun El Simane, Kfardebian, Lebanon
Region: Lebanon > Mount Lebanon Governorate > Kfardebian
Price Range: RM598 - RM1,258 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Mzaar Mountain Resort & Spa 5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Intercontinental Mzaar Mountain Resort And Spa
Intercontinental Mzaar Mountain Hotel Kfardebian
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Mzaar Mountain Resort & Spa staff and other travellers.
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Questions? Get answers from InterContinental Mzaar Mountain Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book weekdays for a better rate.”
 of 5 bubbles rande368, 11 Mar 2017 | Read review
“Pick a different Hotel.”
 of 5 bubbles swnabulsi, 7 Mar 2017 | Read review
“Level 4-5 with a view of the ski slope”
  • View from breakfast table, look at the snow amount!
 of 5 bubbles EllenReist, 23 Jan 2017 | Read review
“Higher floors - our premium room had a balcony”
 of 5 bubbles RANBeirut, 20 Sep 2016 | Read review
“rooms at lower level have no sun at all”
 of 5 bubbles Rola1961, 14 Sep 2016 | Read review
5 of 5