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3.5
#22 of 140 hotels in Johor Bahru
Location
Cleanliness
Service
Value
Thistle Johor Bahru has 381 well-appointed rooms and suites with breath taking view of the Straits of Johor or the city’s skyline. This splendid property is strategically located within easy access to the city’s business hub, commercial centres and shopping sensations. The Senai and Changi International Airport is about 40-minute and 90-minute drive away respectively. Johor Premium Outlets and theme parks are about 40-minute drive away. Appetizing eats are featured from alluring ala carte specials, sumptuous dinner and hi-tea buffets to indulging in a romantic candlelight dinner with someone special. The Hotel's ballroom can cater for up to 1,000 guests in theatre-style seating and 600 guests for sit-down dinner including weddings. Guests’ facilities include complimentary WIFI, an outdoor pool with relaxing garden view, Executive Lounge, valet, laundry & dry-cleaning service and gym.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Ocean View
Bay View
Languages Spoken
English, Chinese, Malay
Location
Jalan Sungai Chat, Johor Bahru 80100 Malaysia
Thistle Johor Bahru
1,692 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
After we check into our room on the 9th floor, we were surprised to see used cotton buds on the bedside table and finger nails on the dressing table. The blinds in the bathtub was broken. We can't access the gym with room card. The hotel reception didn't give us the complimentary parking coupons and we had to pay for our parking fees during our stay. The room was spacious and super comfy with views of JDT stadium and straits. The breakfast buffet was delicious and the huge swimming pool was excellent.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TJBGM, General Manager at Thistle Johor Bahru
Responded 10 Feb 2020
Dear Guest, Thank you for taking the time to leave generous comments and rate us after your recent visit to THISTLE Johor Bahru. I am glad you liked our room, breakfast and swimming pool. At the same time, I have taken note of your feedback regarding the room cleanliness, faulty equipment and parking issue. Rest assured these will be shared with the team for our improvement moving forward. Thank you once again for the valuable remarks and I look forward to welcoming you back very soon. Kind regards, Robert Lee General Manager
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Part of a group of senior golfers, Victor at concierge made sure we never had to touch our heavy golf bags. Bags always put on and taken off bus for us and stored. Thank you Victor you certainly went out of your way for us. The hotel and surroundings were adequate, all staff friendly and breakfast good choice of food.
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Date of stay: February 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TJBGM, General Manager at Thistle Johor Bahru
Responded 8 Mar 2020
Dear Bell, Thank you for taking the time to complete a review after your recent stay at Thistle Johor Bahru. Your kind feedback is much appreciated and I will certainly share them with the team. It is always a great motivation for all of us here to note that we have provided a memorable guest experience. Your special mention of our team member Victor is duly noted and I will personally commend him on a job well done. I look forward to welcoming you back very soon. Kind regards, Robert Lee General Manager
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When two women go on a nostalgic holiday after more years than I can mention, the changes are enormous, except maybe Johor itself, it was lovely to still see all the local shops and streets, shopping in Malls was not for us. When talking to staff at the Thistle they were so helpful in every way above and beyond their jobs...the catering manager actually drove us to where I use to live with my husband and baby it was the most thoughtful act ever and I was so touched by his kindness..... Another member of staff got my sister and I some rambutans to eat our favourite fruit 😋. The foyer the restaurant are immaculate the food was good local and European cuisine maybe could be extended ...we were there for two weeks. You had many choices for breakfast no complaints there at all, stuff made tho order. Spending as much time at the swimming pool was a must for us, they were constantly cleaning it too. The room was a great size furniture looking tired here and there but I know these things are marked to be done.. I have to say the staff at the Thistle were the very best I’ve ever known, friendly so obliging, good room service, polite and courteous for me they made my holiday and I want to thank every single one of them for making my stay so perfect 😊
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TJBGM, General Manager at Thistle Johor Bahru
Responded 2 Mar 2020
Dear Sandie, Thank you for taking the time to complete a review after your recent stay at Thistle Johor Bahru. Your kind feedback is much appreciated and I will certainly share them with the team. It is always a great motivation for all of us here to note that we have provided a memorable guest experience. Your special mention of our team members who have gone the extra mile is duly noted and I will personally commend them on a job well done. I look forward to welcoming you back very soon. Kind regards, Robert Lee General Manager
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Stayed here for 3 days 2 nights and booked directly at the hotel website. I regret not checking the recent reviews in advance as I had stayed in 2013 and my experience then was pretty okay. As I write this review I feel so disgusted to be reminded of how our family stayed in filth for the 3 days we were there. We booked a king room and was given a room with 2 single mattresses put together side-by-side. Normally other hotels would put a comforter on top of the two mattresses before putting on a bedsheet. But not Thistle JB. It was very uncomfortable eventually as the mattresses moved, creating a hole in the middle. The bedsheet was also not wide enough to cover both mattresses, so you can see how dirty the mattresses were, full of black spots!! I still cringe with disgust everytime I think of them. I went into the closet to get the extra pillows but when I looked up there was a vent right above the pillows that was full of dust. Both my sons have eczema so we decided not to use the pillows (who knows how long the pillows have been placed right below the thick dust!). And the cockroaches were also so disgusting! On the first night, we had dinner in our room. Less than 15 mins after taking out food from its container, we saw a few cockraches in the plastic bag that carried our dinner. Then we saw cockraches on the curtains and tables too. Don’t get me started on the bathroom - the tiles were filthy! The shower room was clogged, we were only given 2 towels and no bath mat. Bath tub was not functioning. The 2nd day we went for a daytrip to Singapore and upon arriving back at the hotel on 12.30am, we found out the room was not cleaned at all! I checked with my parents who stayed next door, their room was also not cleaned despite them putting out the sign out their door. The room smelled like dirty socks as the air conditioning was not switched on while we were away. Once we switched it on the smell went away. We were too tired and kids were too cranky to request for the room to be cleaned. Breakfast was also very lousy. There were variety of food but mostly tasteless. Pool area was also poorly maintained and towels not provided for some of the days (only available on 1 out of the 3 days we were there). Lifts to the poolside area were also out of service, so its not wheelchair or stroller friendly. Overall really bad experience here, management please do something with this!
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Management Thistle Johor Bahru, Other at Thistle Johor Bahru
Responded 28 Mar 2023
Dear Nadiah, Thank you for taking the time to leave your generous feedback and rate us after your recent visit to Thistle Johor Bahru. We appreciate your continued support before and after the pandemic. It saddens us to learn that your recent visit was a disappointing experience. We have taken note of your remarks regarding Housekeeping, F&B and Maintenance service shortfalls. Rest assured we have shared them with the team for their immediate action. Thank you once again for your feedback and we hope to welcome you back under improved circumstances in the future. Kind regards, Robert Lee General Manager
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Went in August 2020 for my husband's birthday celebration. At the same time, I was in JB for work. We enjoyed our stay. The candle light dinner in Glass House was memorable. Thank you to the waitress who is friendly as our daughter liked her loving character :) My daughter enjoyed watching the fishes surrounding the restaurant too. The food was delicious esp the lamb. Birthday boy was happy. Thank you for the complimentary cake as a surprise. Our room was having problem with the door and the hotel upgraded our room to the sea view room. Thank you very much for the sea view upgrade! We could see Singapore from the room. We recently went for the second time yestrday, and this time swimming pool is available to use. Yeah! The English breakfast was ok though we hope one day there will be buffet again after PKP ends. We will come again soon! Please keep up the good service ya:)
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Management Thistle Johor Bahru, Other at Thistle Johor Bahru
Responded 8 Sept 2020
Dear Farhana, Belated happy birthday to your husband! I am glad to hear that our hotel and staff were instrumental in making your celebration memorable. Your kind compliments on the quality of our candle light dinner is much appreciated and I am happy our team was able to elevate your stay experience with the room upgrade. I will certainly share all of your kind feedback with our team. Thank you for making our hotel your second home when you're in Johor Bahru. Your continued patronage is sincerely appreciated and I look forward to your next visit very soon! Kind regards, Robert Lee General Manager
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Upon checking in, there are no towels in sight. Called the room service, told me that they will send. Waited for an hour but no one send them up. So we went out. When we came back at 6pm, still no towels in sight… called again and told me it will be on its way. Called again in another half hour, telling me someone will be sending it up. I called again 2 more times after that, getting super frustrated. Eventually towels came at 9.15pm. Simple basic items like towel is not even in the hotel upon checking in and practically have to beg for them with multiple calls.
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Management Thistle Johor Bahru, Other at Thistle Johor Bahru
Responded 28 Mar 2023
Dear Norin, Thank you for taking time to write us a review after your recent stay at Thistle Johor Bahru. We regret to learn of the service issue which you encountered during your stay. Rest assured your feedback on this matter has been duly noted and we have addressed your concerns with our Housekeeping team to ensure we focus on lifting the standard of our service delivery. We hope to welcome you back under better circumstances in the future. Kind regards, Robert Lee General Manager
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My family and I had the extreme misfortune of staying at this hotel during our recent holidays.
First, when we entered the room, there were three cockroaches inside the bathroom and one on the carpet! When I asked the reception staff named Azlina to change to another room, she said there was nothing they could do about it as the hotel is infested with cockroaches and there will be cockroaches in other rooms. All they could provide me was insecticide spray! Imagine my horror when I heard that!
Second, the air conditioning was not working. Again Azlina said that the air conditioning was not working in the whole hotel, and there was nothing she could do about it. Later, I found out from another hotel staff that only rooms with a sea view have functioning air-conditioning. I felt so cheated.
Thirdly, there was no hot water for the shower. During check-in, a note said no hot water from — 11/4/22 to till13/4/22. But I checked in on the 14/4/22 night. The same lady again told me they couldn’t do anything about it. It was 10 pm, and I asked her to arrange another room in another hotel nearby since they couldn't get me a proper room in their hotel; she asked me to sort it myself.
I asked to escalate the matter to the manager; she said the managers are uncontactable! I am appalled by her indifferent attitude! She was not bothered to help me.
Frustrated, my family cut short our stay and check-out the following day. The whole experience spoiled our holiday.
WARNING! DON'T EVER GO THERE!
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Date of stay: April 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is $98sgd and when the receptionist opened the booking my request was written that it was my birthday and my passport too had it but I wasn't even wished happy birthday. There is no personal touch.
I booked n requested for simple birthday Deco if possible they replied they don't have it.
I emailed n asked for high tea they said they don't have it.
I went there check in n asked about pool it's closed till tuesday
The hotel phone in room is not working
I asked for late checkout they said not able to.
Receptionist mentioned tat breakfast at 7am alot is the best to go since not so crowded and said pls don't complain if long queue if u go at a later timing in the end of was till 10.30am just for this I placed an alarm n woke up 8.30am and 9.15am there was no queue.
There was a problem with the shower head and I had to use towel to tie the tap so tat the water shower will work.
The restaurant at around 6.30pm was empty and had no lights that I had to ask if it's open then they switched on the lights.
The view was stated as city view more like carpark view.
Not worth at all.
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip:Don't bother
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Management Thistle Johor Bahru, Other at Thistle Johor Bahru
Responded 7 Sept 2023
Dear Pavitra C, Thank you for providing a detailed feedback of your recent stay with Thistle Johor Bahru. I regret to learn of the unpleasant experience throughout your stay. It was disappointing that our staff did not acknowledge your special day appropriately. I have noted your feedback about the inconvenience caused by the pool closure, non-functional room phone, and unavailable late checkout. We strive to accommodate our guests' requests whenever possible, and it is disappointing that we were unable to meet your expectations in these instances. Rest assured, I have addressed your concerns with our team and will ensure we focus on making improvements moving forward. We take guest satisfaction seriously and greatly appreciate your valuable input. We hope to welcome you back under better circumstances in the future. Kind regards, Robert Lee General Manager
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Hotel is not really suitable for families with young children. The only saving grace was the hotel swimming pool which has a tiny slide. Other than that, hotel was poorly equipped with amenities. Room was not made well to welcome guests. Baby cot mattress was so thin that baby obviously could not sleep in it. The worst is the noise level. It is by the road so you can hear traffic from your room. You could also hear housekeeping doing vacuuming at the middle of the night. For a short stay, maybe. But no, will not go for seconds.
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Date of stay: December 2022Trip type: Travelled with family
Room Tip:Parking is hard on the front lobby so if you do need parking, you may have to go to basement....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Management Thistle Johor Bahru, Other at Thistle Johor Bahru
Responded 10 Apr 2023
Dear lilaca2018, Thank you for your valuable feedback after your recent stay at Thistle Johor Bahru. We regret to learn that we weren’t able to meet your expectations on this occasion. Your remarks with regards to the room amenities and facilities have been duly noted. We have addressed your concerns with our team and will ensure we focus on lifting our product quality and services. We hope you reconsider on your decision not to return and hope to welcome you back under better circumstances in the future. Kind regards, Robert Lee General Manager
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We came here on our anniversary, we loved the huge room which was tastefully decorated. Tea and coffee facilities provided, free wifi, breakfast buffet in the morning. A very good spread of food Nearby are a few restaurants if you don't want to have dinner at the hotel. We have been here a few times and I think is one of the best hotels around. Hotel is a little bit out of the way from town but if you want relaxation then I recommend it.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TJBGM, General Manager at Thistle Johor Bahru
Responded 12 Jan 2020
Dear Keith, Thank you for taking the time to complete a review after your recent stay at Thistle Johor Bahru. Your kind feedback is much appreciated and I will certainly share it with the team. It is always a great motivation for all of us here to note that we have provided a memorable guest experience. I look forward to welcoming you back very soon. Kind regards, Robert Lee General Manager
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Kuala Lumpur, Malaysia26 contributions14 helpful votes
This column for questions goes to guest of the hotel writing the review. Not the hotel itself. Why don’t you go to the hotel website itself to ask the questions ? That would be a better idea. Someone who went there to stay once would have no idea about these issues...
There are more places to choose from in the Johor Bahru area.
PRICE RANGE
RM 199 - RM 275 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
thistle johor bahru hotel johor bahru
FORMERLY KNOWN AS
Hyatt Regency
LOCATION
MalaysiaJohorJohor Bahru DistrictJohor Bahru
NUMBER OF ROOMS
381
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
