Capri by Fraser, Johor Bahru / Malaysia
364 reviews
#4 of 192 Hotels in Johor Bahru
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Menara Tiga Serangkai, Jalan Tengku Azizah, Johor Bahru 80300 Malaysia
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About
#4 of 192 hotels in Johor Bahru
Location
Cleanliness
Service
Value
Situated in Johor Bahru’s downtown core of Bukit Chagar, Capri by Fraser, Johor Bahru / Malaysia, is the preferred address for travellers looking for a convenient Johor Bahru hotel, whether travelling to the city on business or visiting as tourists. Its prime location is just minutes away from the Johor Bahru Customs, Immigration & Quarantine (CIQ) Complex, the exit point for visitors travelling to and from Singapore (Woodlands checkpoint) via the Causeway. It is well served by a network of transportation facilities at Johor Bahru Sentral, an integrated transport hub with intercity buses and trains. Also located close by will be the light rail station for the future Rapid Transit System (RTS) Link, where commuters can transfer between Johor Bahru and Woodlands in just five minutes. Aside from convenient access to transportation, guests can enjoy an array of entertainment, shopping, dining and various attractions, including a lively café scene and the heritage quarter. City Square Mall, Komtar JBCC, R&F Mall, The Mall, Mid Valley Southkey, Galleria@Kotaraya and PERSADA Convention Centre are all within walking distance.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children's television networks
Free shuttle or taxi services
Parking
Wifi
Pool with view
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Outdoor dining area
Kids pool
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
BBQ facilities
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Self-serve laundry
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bidet
Bathrobes
Dining area
Housekeeping
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Minibar
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Sofa bed
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
Languages Spoken
English, Chinese, Indonesian, Malay
Location
Full view
84Good for walkers
Grade: 84 out of 100
135Restaurantswithin 1 km
19Attractionswithin 1 km
Contact
Menara Tiga Serangkai, Jalan Tengku Azizah, Johor Bahru 80300 Malaysia
Getting there
See all nearby hotels
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Kam Long Curry Fish Head
204 reviews11 minChinese
See all nearby restaurants364Reviews23Q+A48Room tips
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+1
Full review, more photos: Visit the website in my profile. Fairly new hotel. Request higher floors for the best views. Fraser's elite member recognition is poor, as expected. Hotel was very much empty but the hotel could not upgrade Diamond guests to a suite or offer complimentary breakfast like other hotel loyalty programs. No temporary replacement for the closed executive lounge either. Stay at the DoubleTree nearby if nightly rate is about the same.
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Date of stay: November 2020Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Amazing stay. Superb guest relations. We stayed here on Christmas Eve 2020. The staff are incredibly friendly and accommodating. The hotel is extremely well maintained, clean, and is very comfortable, even down to the top quality toilettries provided. Most importantly, when we checked out, my wife accidentally left her wedding ring on the lamp stand. We only realised this a few hours later. When we rushed back to the hotel, there was a new guest already checked in. But the manager, Ryan Fitri, and the security head, Ariff, were very reassuring and promised to follow all the SOPs and to conduct an investigation to locate it. They called us back the next day having successfully located the ring! Thank you Ryan, Ariff and team for going above and beyond to help us, and for the care you showed in dealing with guests who had lost something precious. Ryan especially did this without any expectations from us....other than taking care of his guests and making sure we had a great experience. We would definitely return to Capri JB and recommend it to others who are visiting here too.…
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Date of stay: December 2020Trip type: Travelled with family
Helpful
Response from Capri by Fraser Johor Bahru Marcom, Marketing at Capri by Fraser, Johor Bahru / Malaysia
Responded 5 Jan 2021
Dear AyeJay2020, thank you for taking the time to write us a heartwarming review. We are delighted to read that you have thoroughly enjoyed your stay with us and we are happy that you’ve got back your item left in the room. Rest assured that your gracious comments were gladly conveyed to the team, especially to Ryan Fitri & Arif. Thank you once again for your kind review and we look forward to welcoming you back soon! Best Regards, Capri by Fraser Johor Bahru
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20 November 2020 - another nights stay to attend an event in JB & i was quite pleased with the service and facilities. Breakfast was quite decent, improved over our last visit at CNY. Parking remains a pain though.
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Date of stay: November 2020Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Capri by Fraser Johor Bahru Marcom, Marketing at Capri by Fraser, Johor Bahru / Malaysia
Responded 24 Nov 2020
Hi Leonj59, thank you for staying with us. We are delighted that you had an overall pleasant stay with us. We regret to note that you didn’t have pleasant experience with the hotel parking. We have recently enhanced the directional signages. Nonetheless, we certainly will further explore how we can improve this. Leonj59, your kind words definitely motivate us to keep up to our high standards, while your valuable feedback gives us the opportunity to further improve our facilities and service standards. Once again we thank you for your time in sharing these comments and we certainly look forward to welcoming you back in the near future. Best Regards, Capri by Fraser Johor Bahru
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The rooms here were very clean and spacious. The bed was super comfy. The buffet breakfast was good too. The employees here were friendly and helpful. The location is perfect as it is next the JB customs and also the city center.
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Date of stay: March 2020Trip type: Travelled with family
3 Helpful votes
Helpful
Response from Capri by Fraser Johor Bahru Marcom, Marketing at Capri by Fraser, Johor Bahru / Malaysia
Responded 30 Sep 2020
Dear 588phis, Thank you for taking the time to share your feedback on Tripadvisor. We are delighted to read your pleasant stay experience at Capri by Fraser Johor Bahru, appreciated the comfortable room, bed, the team's service, location and our breakfast selection at Caprilicious. Once again, thank you for your kind words, we look forward to welcoming you back soon. Regards, Capri by Fraser Johor Bahru
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This was my 3rd time staying in this hotel, the room is spacious and clean, which is extremely important during this period of time. The only downside is the parking is a bit confusing. Take note that hotel guest should park in the red color lot. Staff is friendly. The road turning to Capri might jammed up if there's heavy traffic to Singapore, anyway, as long as the border is closed, no worries on this:) i will choose to stay in Capri again.
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Date of stay: August 2020Trip type: Travelled on business
Helpful
Response from Capri by Fraser Johor Bahru Marcom, Marketing at Capri by Fraser, Johor Bahru / Malaysia
Responded 23 Aug 2020
Dear xl0104, thank you for staying with us and leaving us a lovely review. We are glad that you enjoyed your stay and found our services satisfactory. We certainly look forward to welcoming you back again soon! Sincerely, Capri by Fraser, Johor Bahru
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PRICE RANGE
US$37 - US$63 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaJohorJohor Bahru DistrictJohor Bahru
NUMBER OF ROOMS
316
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Claim Your Listing Frequently Asked Questions about Capri by Fraser, Johor Bahru / Malaysia
Which popular attractions are close to Capri by Fraser, Johor Bahru / Malaysia?
Nearby attractions include Laser Battle (0.8 km), Johor Bahru City Square (0.6 km), and Arulmigu Sri Rajakaliamman Glass Temple (0.4 km).
What are some of the property amenities at Capri by Fraser, Johor Bahru / Malaysia?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Capri by Fraser, Johor Bahru / Malaysia?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Capri by Fraser, Johor Bahru / Malaysia?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Capri by Fraser, Johor Bahru / Malaysia?
Yes, free parking is available to guests.
What are some restaurants close to Capri by Fraser, Johor Bahru / Malaysia?
Conveniently located restaurants include Tosca Trattoria Italiana at DoubleTree by Hilton Johor Bahru, Makan Kitchen at DoubleTree by Hilton Johor Bahru, and JH Lovely Sweets Indian Vegetarian Food.
Are there opportunities to exercise at Capri by Fraser, Johor Bahru / Malaysia?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Capri by Fraser, Johor Bahru / Malaysia?
Yes, laundry service and self serve laundry are offered to guests.
Does Capri by Fraser, Johor Bahru / Malaysia offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Capri by Fraser, Johor Bahru / Malaysia?
The staff speaks multiple languages, including English, Chinese, Indonesian, and Malay.