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4.5
#6 of 140 hotels in Johor Bahru
Location
Cleanliness
Service
Value
Stay at Hyatt Place Johor Bahru Paradigm Mall and enjoy direct access to the myriad activities at Johor’s largest retail, leisure and entertainment destination. Only a 15-minute drive from Johor Premium Outlets and Legoland Malaysia, and surrounded by five golf courses, our modern hotel is the ideal base for a comfortable stay, whether on a work trip or exploring the city’s best attractions.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Hyatt Place Johor Bahru Paradigm Mall is celebrated for its spacious and impeccably clean rooms, with the hotel's modern vibe and thoughtful atmosphere frequently mentioned by guests. The direct mall access is a highlight, providing convenient shopping and dining options. While the comfortable beds and cleanliness receive high marks, some guests suggest improvements in amenities and express concerns about noise and maintenance.
Service experiences vary, with commendations for staff friendliness being tempered by occasional reports of slow service. The hotel's value is debated among travelers, who appreciate the cleanliness and convenience but critique the cost of parking and breakfast.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Mixed
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
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The staffs failed to ensure communication chain is intact - e.g. I requested room make up service and I was given the option to choose if I would like to have it done now or at specific timing (a nice gesture). I would like to have it done now since I was heading to the gym, so 2 hours later my room remained the same and was not being cleaned at all, over promise and under deliver is not a positive hospitality experience.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2024
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from olfah omar, Marketing at Hyatt Place Johor Bahru
Responded 1 Feb 2024
Dear Keiffery, Greetings from Hyatt Place Johor Bahru Paradigm Mall. Thank you for staying and sharing your feedback with us. It is our pleasure to have you as our guest at Hyatt Place Johor Bahru Paradigm Mall. We apologize for the inconvenience you faced. We have taken note of your preferences. Thank you and we hope you will stay with us again soon so that we can work hard to regain your trust. Best regards Hyatt Place Johor Bahru Paradigm Mall.
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Far frm JB sentral. Time to travel wasted if travelling here and if u have to move ard in JB kia. Room new and clean. Hotel Still look refreshing.
But front service need chg policy. If high occupancy, U give late checkout to so many cheapo spore, then people come in at 4pm cannot check in because housekeeping cannot clean fast enough. The official check in is 3pm.
Spore cheapos don't give them face. This is Malaysia, they talk big but if you say no they also lan lan because this is malaysia, and they must be taught a lesson to behave in people country. Spore cheapos Pay so little, expect freebies. Tell them checkout on time and go home and don't make JB crowded.
I will give hotel another chance. But if fail to allow customer check in on time because allow late check out to many cheapo spore, I will not come again.
Hotel service recovery is to offer me complimentary sahur meals. I had to go down to heat up my own food and take my drink at reception and bring up to eat in hotel room. Appreciate the sahur meal, save me the trouble to order grabfood.
But morning so many cheapo Singapore come down want eat sahur. Long queue to heat food Lucky I come slightly earlier to avoid them. Microwave only got 2, and must heat frozen food twice to make food hot hot. But feel pressured with many spore cheapos queueing up with their zombie sleepy never bath face
Hotel concept is house keeping and room service is not 24 hrs.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from olfah omar, Marketing at Hyatt Place Johor Bahru
Responded 27 Mar 2024
Dear immd09, Greetings from Hyatt Place Johor Bahru Paradigm Mall. Thank you for staying and sharing your feedback with us. It is our pleasure to have you as our guest at Hyatt Place Johor Bahru Paradigm Mall. We apologize for the inconvenience you faced. We have taken note of your preferences. Thank you and we hope you will stay with us again soon so that we can work hard to regain your trust. Best regards Hyatt Place Johor Bahru Paradigm Mall.
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
I hope this message finds you well. I am writing to provide feedback on our recent stay at Hyatt Place Johor Bahru.
While I understand that the hotel is relatively new, there are several areas where attention to detail could greatly enhance the guest experience. As a representative of the World of Hyatt, maintaining high standards is crucial for upholding the brand’s reputation.
During our stay, we encountered the following issues:
Breakfast Buffet Quality: The breakfast did not meet our expectations. The sambal and dhal gravy were sour, the char kway teow was bland, and the kuih kaswi was unappealing. This significantly affected the value of the pre-paid breakfast offer. Given Malaysia’s renowned diversity in food and flavors, it is essential that the breakfast offerings reflect the high standards and rich culinary heritage of the region. We urge you to review the breakfast menu and preparation methods to ensure a more satisfying experience that aligns with local culinary expectations and upholds the World of Hyatt's reputation.
Bathroom Facilities: The bidet in our room had excessively strong water pressure, and the bathtub caused water to flood the floor, making it slippery and hazardous.
Room View: The standard room we were assigned faced an air-conditioning compressor, which impacted our overall experience.
Despite these setbacks, I want to express my appreciation for the friendliness and professionalism of your staff. They provided the best service they could, which made a positive difference in our stay. Leaving a lasting impression is crucial, as it fosters guest loyalty and is often more impactful than feedback shared on social media.
While I understand that some issues, such as room views, may be challenging to address immediately, offering alternative solutions, such as room upgrades or additional amenities, could greatly improve guest satisfaction.
I would also like to extend my thanks to Floor Manager Asmirul for attentively addressing our concerns regarding the breakfast experience. I appreciate the efforts of your team and hope this feedback will assist in making necessary improvements. Addressing these details will help align the hotel’s offerings with the high standards expected from the Hyatt brand.
Thank you for your consideration. I look forward to seeing positive changes in the future.
Best regards,
Muhammad Firdaus
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have stayed at all the Hyatt properties across Malaysia (KL, Kuantan, KK) and given that this is the latest one, I decided to check it out.
The hotel location is very convenient, being right at Paradigm Mall with an indoor connection to the Mall.
There is one set of elevators which connects guests from the Mall/Entrance to both the Front Desk on the 7th Floor and Guest Rooms on Floors 9th to 20th.
Room was typical Hyatt Place design and in great condition. There was also welcome fruits and snacks in recognition of my Globalist status - one that a Hyatt Place does not need to do but grateful they did.
Breakfast was sufficient with made to order eggs, roti canai and nasi lemak. I was pleasantly surprised to see an orange juice machine where guests can put fresh oranges in to make their own juice.
They also provide Lavazza Coffee for breakfast which is great and above what a Hyatt Place needs to offer.
General Manager Sean could be seen constantly around to make sure everything is in order.
Overall it was a great stay and I hope to return some time soon.
Note that this Hotel brands itself a select service property hence guests need to pick up their own amenities (e.g., water, shaver, slippers etc) from the front desk on 7th floor.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Try the orange juice machine at breakfast
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from olfah omar, Marketing at Hyatt Place Johor Bahru
Responded 27 Mar 2024
Dear Trex796790, Greetings from Hyatt Place Johor Bahru Paradigm Mall. Thank you for staying and sharing your feedback with us. It is our pleasure to have you as our guest at Hyatt Place Johor Bahru Paradigm Mall. We look forward to welcoming you back in the near future. Best Regards, Hyatt Place Johor Bahru Paradigm Mall
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Overall a pleasant stay. However improvement is required - water pressure for shower is very low. Very hard to wash hair. Other than the regular bath/shampoo/conditioner, only toothbrush is provided. No shower cap/facial cotton pad/cotton bud. Breakfast menu items repeated over 2 days. No rotation. Also surprised with the soya sauce soup based for noodles - seriously soya sauce with water.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from olfah omar, Marketing at Hyatt Place Johor Bahru
Responded 25 Nov 2023
Dear evetanni, Greetings from Hyatt Place Johor Bahru Paradigm Mall. Thank you for staying and sharing your feedback with us. We apologize for the inconvenience you faced. We have taken note of your preferences. Thank you and we hope you will stay with us again soon so that we can work hard to regain your trust. Best regards Hyatt Place Johor Bahru Paradigm Mall.
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A unique and worthwile experience for us as we haven't had any staycation for few months and truly glad we chose this place! The room is really spacious and modern compared to other hotel in Johor Bahru. When we arrive, we were being welcomed by Aiman at front desk. Quite impressed by his warm and friendly demeanor, created an inviting atmosphere when checking us in. I asked a lot of things from him as we're not well aware with this location and he managed to answer us, even suggested few places that we truly liked. His ability to anticipate my needs and provide personalized services made me feel important! Oh not to mention, the breakfast staff Ain is very attentive! She saw that im done with my plate and clear it straight away ( i mean maybe she kinda noticed that i wanna get a lot of refills hahaha ). The breakfast was delicious just lack of variety, would be perfect if there is few more choices for breakfast. Truly satisfied with the stay and will be coming back whenever i thought of going for staycation in Johore Bahru
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Breakfast tends to get crowded after 9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from olfah omar, Marketing at Hyatt Place Johor Bahru
Responded 18 Dec 2023
Dear MarMargaret, Greetings from Hyatt Place Johor Bahru Paradigm Mall. Thank you for staying and sharing your feedback with us. It is our pleasure to have you as our guest at Hyatt Place Johor Bahru Paradigm Mall. We are glad to know you enjoyed the overall experience throughout your stay with us. Thank you for your kind words about our colleagues. We look forward to welcoming you back in the near future. Best Regards, Hyatt Place Johor Bahru Paradigm Mall
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There's no housekeeping service if you need anything, need to do to the lobby and collect yourself. Room cleanness is basic, can hear the sounds from room beside or people pass by. For the price, there's not up to the basic standard, lots of alternative that provide much better room and services.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from olfah omar, Marketing at Hyatt Place Johor Bahru
Responded 22 Jan 2024
Dear peanutbutter2024, Greetings from Hyatt Place Johor Bahru Paradigm Mall. Thank you for staying and sharing your feedback with us. It is our pleasure to have you as our guest at Hyatt Place Johor Bahru Paradigm Mall. We are the select-service hotel. We apologize for the inconvenience you faced. We have taken note of your preferences. Thank you and we hope you will stay with us again soon so that we can work hard to regain your trust. Best regards Hyatt Place Johor Bahru Paradigm Mall.
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Recommended!! But hotel needs to use a better detergent scent on the mattress cover n pillow cases when washing them. Dry them properly to avoid the stale smell. Other than that, the room is pretty clean.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from olfah omar, Marketing at Hyatt Place Johor Bahru
Responded 13 Feb 2024
Dear niagacity, Greetings from Hyatt Place Johor Bahru Paradigm Mall. Thank you for staying and sharing your feedback with us. It is our pleasure to have you as our guest at Hyatt Place Johor Bahru Paradigm Mall. We have taken note of your preferences. We look forward to welcoming you back in the near future. Best Regards, Hyatt Place Johor Bahru Paradigm Mall
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The room was very clean and the staffs' attitude was superb. They were polite and very helpful in all situation which is rare to find in the hospitality sector. it was also very reasonable price for a location that is so convenient for family with young kids
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from olfah omar, Marketing at Hyatt Place Johor Bahru
Responded 7 Jun 2024
Dear Tommytan042, Greetings from Hyatt Place Johor Bahru Paradigm Mall. Thank you for staying and sharing your feedback with us. It is our pleasure to have you as our guest at Hyatt Place Johor Bahru Paradigm Mall. Thank you for your kind words about our colleagues. We look forward to welcoming you back in the near future. Best Regards, Hyatt Place Johor Bahru Paradigm Mall
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Short holiday stay with young children. Booked 2 rooms with connecting room. For connecting rooms available booked both pool view types as recommended through live chat enquiry. Check in experience was poor. Staff was unsure and provided different informations. Offered a cheaper connected rooms with the price of pool view rooms. Though payment has not been made, I was not allowed to "down grade" and must pay the higher price even I choose the cheaper room. Service was poor.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from olfah omar, Marketing at Hyatt Place Johor Bahru
Responded 17 Jun 2024
Dear Suhainahs, Greetings from Hyatt Place Johor Bahru Paradigm Mall. Thank you for staying and sharing your feedback with us. It is our pleasure to have you as our guest at Hyatt Place Johor Bahru Paradigm Mall. We apologize for the inconvenience you faced. We assure you that we will be looking into the point that you have made. Thank you again for the feedback and we hope your next visit will be a pleasant one. Best regards Hyatt Place Johor Bahru Paradigm Mall.
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There is enough space in the room for an extra bed, but maybe a tight fit - may need to move the sofa and coffee table to put in the extra bed.
The sofa is able to sleep 1 adult comfortably, unless the extra bed is really necessary.
Please check with receptionist during check in.
The hotel is built on top of Paradigm Shopping Mall. You will need to head to the hotel entrance (Near Sketchers store) and take a lift to the 7th floor, where the hotel reception is located.
You can self-park on the 6th floor of the mall with direct access to the hotel lift. It costs RM6 per entry.
There are more places to choose from in the Johor Bahru area.
PRICE RANGE
RM 326 - RM 450 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaJohorJohor Bahru DistrictJohor Bahru
NUMBER OF ROOMS
202
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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