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KSL Hotel & Resort

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KSL Hotel & Resort
KSL Hotel & Resort
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2,103 Reviews from our TripAdvisor Community

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Showing 2,019: English reviews
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Kuala Lumpur, Malaysia
Reviewed 2 days ago NEW

NOrmally the check-in and out processes take too long. I also dont understand why my deposit (which was charged to my credit card) will take 7 working days to be refunded when I checked out today. With 4 lifts serving 27 floors, it took sometime to wait for the lift. Food at the ballroom and coffee house are good.

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Thank andre_suharto
Singapore, Singapore
Reviewed 2 days ago NEWvia mobile

Got an email that I was allowed to check in at 12noon instead of the usual 3:00pm. So after braving the causeway jam and immigration queue for 4 hours, I reached the hotel to check in at 1:00pm. Unfortunately I was asked to wait till 3:00pm because there were no available non-smoking rooms. Anyway when I finally got a room,...

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Helpful?
Thank dorothyingrid
Singapore, Singapore
Reviewed 2 days ago NEW

Comfortable Bed and great location. Had been a repeat hotel guest and although there had been some check-in issues. All had been resolved within minutes. During my stay over 2 nights, the cleaniness is great.

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Thank AlvisTan
Singapore
Reviewed 3 days ago NEW

Pre-booking online is advisable esp if you need a no-smoking floor. Be prepared to step into wet elevators as swimmers may overlook drying themselves. The banquet hall and function rooms are on the same floor as the pool so noise and children running around even inside the building is expected. The karaoke sound system is too loud making it hard...

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Thank rcbjpts1213
Reviewed 4 days ago NEWvia mobile

Check in very messy as signage not properly stated. I was in the checkout queue then realized there is a check-in queue at the side. I quickly change to that queue. But after 30mins in the queue the staff mentioned this counter is closed ask all the guests to go to the check out counters to queue for check-in. Imagine...

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Helpful?
Thank Eugene N
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Eugene N, Greetings from KSL! Thank you for sharing your feedback on Tripadvisor. As a hotel with high expectation in service excellence, we’re sorry to hear on any shortfalls pertaining to services & facilities provided. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. Your feedback will definitely be shared...

Reviewed 5 days ago NEW

Very convenient, near cinema and shopping mall. Lots of eateries too!! Room was clean with city view. It will be perfect if pool was bigger. Staff were polite and friendly. Valet parking rates are reasonable and it right in front of main lobby. Pleasant experience :) Will definately be my choice of hotel in JB

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Helpful?
Thank Fion T
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Fion T, Greetings from KSL! Thank you for sharing your kind review in Tripadvisor. We are so glad & happy to hear that you had a pleasant experience while staying with us & enjoyed the facilities and services offered. Look forward to the honor to serve you again in the future. Enjoy up to 13% discount when you book...

Singapore, Singapore
Reviewed 6 days ago NEW

Not expecting much coz its just a short holiday stay at the hotel. Convenient is the shoppong center co located beside it. Alot of fashion wear and electronic and hp repair shop. Foodwise is plenty for non muslim...however can just walk outside the hotel for normal indian food. Inside the shopping center there are halal food but if u want...

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Thank rizali2015
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear rizali2015, Greetings from KSL! Thank you for sharing your kind review in Tripadvisor. We are so glad & happy to hear that you had a good stay with us & enjoyed the facilities and services offered. Look forward to the honor to serve you again in the future. Enjoy up to 13% discount when you book directly from our...

Singapore, Singapore
Reviewed 1 week ago via mobile

Booked 2 Superior King rooms for 2 nights. Check-in at 2pm but rooms not yet ready so walked to the Mall for lunch which is stonethrow away. There are restaurants, retail outlets, superstore Tesco & MBO cinema within the premises. Pretty convenience for the guests staying @ KSL. Manage to checked-in at 4.50pm after 50mins waiting in stand-queue. Probably the...

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Helpful?
Thank Christine C
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Christine C, Greetings from KSL! Thank you so much for your kind review on Tripadvisor. We are glad to hear that you had a pleasant 2 nights stay with us and happy with the services and facilities offered. Look forward to the honor to serve you again in the future. Enjoy up to 13% discount when you book directly...

Singapore
Reviewed 1 week ago

I like the location, there are Soon Soon Heng But Kut Teh, Few coffeeshop surrounding the Hotel, and personally like the Pasar Malam ehich held every Monday just outside the Hotel. Good Location, Nice and clean hotel. Ask for higher floor with unblock view and floors of shopping, restaurants and cinema too. Good Massage and Hair salons.

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Thank SingaporeAda
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear SingaporeAda, Greetings from KSL! Thank you for sharing your kind review in Tripadvisor. We are so glad & happy to hear that you had a good stay with us & enjoyed the facilities and services offered. Look forward to the honor to serve you again in the future. Enjoy up to 13% discount when you book directly from our...

Reviewed 1 week ago via mobile

Booked for two days staying in this hotel, from jb central, you could take bus no S1 $1.50 rigget (Malaysia dollars) , less than 10mins you could reach the hotel. We stay in a triple room with queen size and single bed, however the room and bed not for American size, just nice for asian people. The view is nice...

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Helpful?
Thank jim l
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear jim l, Greetings from KSL! We are glad to hear that you had overall enjoyed your stay and happy with the services and facilities offered. Look forward to the honor to serve you again in the future. Enjoy up to 13% discount when you book directly from our hotel website. You cannot get a better deal. Have a pleasant...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
KSL Hotel & Resort is the largest integrated resort in Johor Bahru that offers a complete shopping experience with entertainments and accommodations. The hotel is located in the heart of Johor Bahru City. It is about 5 minutes away from the Causeway,10 minutes from Johor Bahru Business District and 20 minutes from LEGOLAND. LEGOLAND tickets and return shuttle service is available at the hotel or you could include it during the booking at our website. The Resort style hotel provides 868 rooms & suites and extensive meeting and event facilities. For meetings and events, KSL Resort offers the perfect combination of first class facilities, outstanding services and a range of flexible packages. We also offers a range of wedding packages for your special day.With its convenience and comfort, you are able to enjoy numerous well-known Food & Beverage outlets, Fashion boutiques, Cineplex and Hypermarts (Tesco) all under one roof. Without compromising the location, you still can enjoy the water theme park facilities, Golf simulator experience, pool, billiard and children's amusement arcade.In the evening, all guests are invited to our Mission Bar & Grill, where you are able to enjoy a wide range of imported beers and wines. There will be Barbeque dinner and live band to lead you through the night. ... more   less 

Additional Information about KSL Hotel & Resort

Address: 33 Jalan Seladang | Taman Abad, Johor Bahru 80250, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Price Range: RM204 - RM279 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — KSL Hotel & Resort 4*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda and Priceline so you can book your KSL Hotel & Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#7 Luxury Hotel in Johor Bahru
#7 Best Value Hotel in Johor Bahru
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Questions & Answers

Here's what travellers have asked, with answers from KSL Hotel & Resort staff and other travellers.
46 questions
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See all questions (46)

Questions? Get answers from KSL Hotel & Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring your own bedroom slippers. ”
 of 5 bubbles rcbjpts1213, 26 Mar 2017 | Read review
“I took the Superior Dekuxe room on the 27th floor....nice room but lack of a small table for in room dining.”
 of 5 bubbles rizali2015, 23 Mar 2017 | Read review
“High floor.”
 of 5 bubbles SingaporeAda, 21 Mar 2017 | Read review
“Bring a stool, higher floors have nice views, don't need to queue for Tower 2 lifts”
  • Level 19 view
  • Empty Bar Fridge
  • Bar Counter
  • No Hand Towels
 of 5 bubbles Stephen2502, 14 Mar 2017 | Read review
“Superior Twin is nice with a queen size and single bed all in a room! Convenient for small families or even larger families where parents can be with one kid in one room and grandparents can also bunk in another room with their grandkids!”
 of 5 bubbles tanpj2016, 14 Mar 2017 | Read review
5 of 5