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Mutiara Johor Bahru

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KB No. 779 Jalan Dato Sulaiman KB No. 779, Johor Bahru 80990 Malaysia
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Traveller (667)
Room & Suite (446)
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About

#15 of 192 hotels in Johor Bahru
Location
Cleanliness
Service
Value
Ideal for corporate and leisure travellers, Mutiara Johor Bahru has 336 well-appointed rooms and suites. Hotel provides WIFI, Pressreader digital-online reads, in-room complimentary coffee and tea and shuttle to selected shopping centres. It is about 15 minutes from the Causeway to Singapore and 40 minutes from the Senai International Airport. There are function halls for up to 500 persons, three restaurants and a lounge with live band, 24-hour room service, Executive Club Floor, business centre, laundry, florist, outdoor pool, gymnasium and lobby shopping arcade.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Spa
Concierge
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Bottled water
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
Malay
807Reviews23Q+A100Room tips
Traveller rating
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Popular mentions
esquire838 wrote a review Sep 2020
Kuala Lumpur, Malaysia335 contributions34 helpful votes
It is an established hotel thats at the outskirt of the city but beside the once thronged Pelangi Mall. Everything spells 90s. But the hotel still manage to have loyal guests despite the new KSL Mall and Holiday Villa nearby. Its well maintained but probably just scrape through the 5-star mark. Its more like an upgraded 4. Getting hot water instantly is still not possible even since last year. One needs to run the water for a good 5-10 minutes (I kid you not) before you get the hot shower in the bathtub (yeah the hotel is that old). Breakfast is delectable and service is good. Parking is open air just outside the entrance. I would stay there again. As i have always been. Thats because I am aged and value peace and quiet.
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Date of stay: September 2020Trip type: Travelled solo
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Arif_Ibrahim68 wrote a review Jul 2020
Shah Alam, Malaysia87 contributions64 helpful votes
I was a bit sceptical about this hotel because of the rather bad reviews I read. But since the accomodation was booked by my client, I just go for it. It’s an old hotel but still very well maintained and clean. The main lobby has a modern feel to it and the rooms are very spacious. Amenities provided in the room are pretty much at the same level with other 4/5 star hotels. Perhaps the toiletries provided are quite basic. The other thing I like about this hotel is it’s not crowded. Very quiet and peaceful environment. Location-wise, there’s a mall next door - Holiday Plaza. But this mall looks pretty ran down. Didn’t have time to check it out. Buffet breakfast is still not allowed because of Covid19 but the ala carte breakfast provided was excellent! Many choices for main item. Delicious and decent serving size. I don’t mind staying here again when I’m back in JB esp for business trips. The room rates are really attractive. Definitely value for money!
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Date of stay: July 2020Trip type: Travelled on business
3 Helpful votes
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Response from Mutiara Johor Bahru MJB, Other at Mutiara Johor Bahru
Responded 1 Aug 2020
Dear Arif, First and foremost, we would like to thank you for choosing the Mutiara Johor Bahru as the preferred hotel for your accommodation needs. It is fantastic to know that you had an enjoyable stay and thank you for your commendation on our service. We greatly appreciate your kind patronage and look forward to welcoming you back for another fabulous staycation! I have extended your compliment to the respective department for their attention. Syed Ali Othman Room Division Manager
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Sadie-Jane N wrote a review Mar 2020
Singapore53 contributions50 helpful votes
I've been staying at this hotel from the start. But I started to notice a trend. Is it new management?? Last dec, we stayed as a family. I booked two junior suites and expected club floor only to find out CLUB FLOOR DOESN'T EXIST ANYMORE. Okay.. so gave them a chance because you know.. we are nice people. But TONIGHT IS THE LAST STRAW. HOW DO YOU PEOPLE SLEEP AT NIGHT? 1) my fiance paid for a full stay up to 1 april - he stayed almost 2 weeks. extended to end april and did so via booking.com.he went to check the next day only to find out they were kicking him out 1 April. 2) he paid up to 31 march with check out time at NOON on 31 march. it is 2332 and they SWITCHED OFF THE AIRCON on him. 3) staff who spoke to me is patronising. No you do NOT understand. If you did you would have fixed it! 4) room manager would rather eat his lunch then answer me. he is also a liar as he said he doesnt receive booking.com reservations and next told me I think you booked on xx date. So, you know or you dont know? you guys used to be our go to place. now you guys are so bad I'm surprised you guys haven't shut down permanently. See attached for the welcome note I received thinking the stay is confirmed. If I didn't check then what ?? He gets thrown on the street?? Absolutely ridiculous.
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Date of stay: March 2020Trip type: Travelled solo
2 Helpful votes
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Response from Mutiara Johor Bahru MJB, Other at Mutiara Johor Bahru
Responded 1 Aug 2020
Dear Sadie First and foremost, we would like to thank you for choosing the Mutiara Johor Bahru as the preferred hotel for your accommodation needs. We take this opportunity to apologize for the inconvenience caused to your fiancee during his stay with us.. Rest assured, we will not blame the pandemic around us which we will assume responsibility even it is a very rare case. We have no other choice then to follow the travel and stay restriction imposed by the government during pandemic CV19 where we have no other guests staying in house and we are not allowed to take any bookings effective 1st April. Our manager had attended to your grievances tactfully and have offered assistance to you and your fiancee for other accommodation arrangement but was turn down by your good self. I have extended your concern to the front office manager for their attention. Thank you for your comment and we hope that you could afford us the opportunity to be of continuous service to you. Syed Ali Othman Room Division Manager
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Yang J wrote a review Mar 2020
1 contribution
Suit to the hotel as being the pioneer hotel in JB. A bit outdated but we can see that they are trying their level best to stay competitive. Love it. Friendly staffs... fast check in... good rooms and great food...
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Date of stay: March 2020
Value
Rooms
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Response from Mutiara Johor Bahru MJB, Other at Mutiara Johor Bahru
Responded 1 Aug 2020
Dear 535yangj, First and foremost, we would like to thank you for choosing the Mutiara Hotel Johor Bahru as the preferred hotel for your accommodation needs. It is fantastic to know that you had an enjoyable stay and thank you for your commendation on our service. We greatly appreciate your kind patronage and look forward to welcoming you back for another fabulous staycation! I have extended your compliment to the respective department for their attention. Cheers Syed Ali Othman Room Division Manager
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Sheila Shan wrote a review Mar 2020
Singapore, Singapore4 contributions
I travel to JB often & usually stay a night ot two. I love staying in different hotels. I decided to book a stay in Mutiara. I was "upgraded" to a deluxe room out. I suppose the hotel wasn't full thus the kind gesture. Pros: Room was spacious. Had decent TV channels, ie: English Movie Channels (Vision Progammes for Feb was good. Had movies such as Joker). Breakfast was a decent. Menu consists of nasi lemak, mee goreng, mi hoon goreng, egg station, bread & muffin section. Cons: No toothbrush set nor bedroom slippers. (U must call front desk & request for it.) No shower gel dispenser. (What i saw was a bottle filled with shower cream placed by the bath tub side.) There was no shower curtain in the toilet. The toilet's flush was weak & makes a gurgling sound after or during the flush, or clogs due to a weak flush. There was constant noise coming from the flushing pipes, even through the night. There was an annoying fly that was buzzing around the room. I informed the reception to change to another room the following day. I will not consider staying at this hotel again. Its rated 4 star & a business but i believe this hotel must have been a favourite place to stay abt 20 years ago. With plenty of new hotels sprouting in JB, i would venture to stay in other hotels.
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Date of stay: February 2020
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Room Tip: Breakfast in this hotel is of Asian dishes & the chef was good.
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PRICE RANGE
US$37 - US$52 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mutiara hotel johor bahru, mutiara johor bahru
LOCATION
MalaysiaJohorJohor Bahru DistrictJohor Bahru
NUMBER OF ROOMS
336
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Frequently Asked Questions about Mutiara Johor Bahru
Which popular attractions are close to Mutiara Johor Bahru?
Nearby attractions include KSL City Mall (0.6 km), Pasar Malam (0.7 km), and "Dinosaurs Alive" Water Theme Park (0.6 km).
What are some of the property amenities at Mutiara Johor Bahru?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mutiara Johor Bahru?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mutiara Johor Bahru?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mutiara Johor Bahru?
Yes, free parking is available to guests.
What are some restaurants close to Mutiara Johor Bahru?
Conveniently located restaurants include Chez Papa French Bistro and Wine Bar, Fatfish jb, and Restaurant Teck Sing.
Are there opportunities to exercise at Mutiara Johor Bahru?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Mutiara Johor Bahru have an airport shuttle?
Yes, Mutiara Johor Bahru offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mutiara Johor Bahru?
Yes, dry cleaning and laundry service are offered to guests.
Does Mutiara Johor Bahru offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Mutiara Johor Bahru?
Many travellers enjoy visiting Kranji Beach Battle Site (5.9 km).