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Mutiara Johor Bahru

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Traveller (530)
Room & Suite (475)
Dining (95)
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Overview
  • Excellent17%
  • Very good50%
  • Average24%
  • Poor5%
  • Terrible4%
Travellers talk about
“holiday plaza”(101 reviews)
“polo lounge”(11 reviews)
“mr sam”(7 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (720)
There are newer reviews for Mutiara Johor Bahru
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34
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125
333
168
36
34
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All reviewsholiday plazapolo loungemr samnew wingshopping malldeluxe roomroom servicechinese restaurantother hotelsbreakfast spread was goodclub floorparking spacecoffee housebusiness hotelbig roompleasant staynasi lemak
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11 - 15 of 696 reviews
Reviewed 4 April 2018

My parents have been patronising this hotel for many times and they give me a word of mouth that the hotel is good. Unfortunately when i decided to follow them to stay in the hotel it was a totally disappointment to me and them. I...More

1  Thank FifieFifey
Response from Sammathen_P, Director of Rooms at Mutiara Johor BahruResponded 5 April 2018

Dear guest, Thank you for staying with us recently and we are grateful that valued guest like yourself have taken precious time to provide feedback. We understand your frustration and we sincerely apologize for any inconveniences we have caused you. Please accept our sincere apologies;...More

Reviewed 2 April 2018 via mobile

Location was great - near to KSL Mall. Hotel room was okay. Staff was friendly and helpful. Valet service was reliable. Their weekend Seafood Dinner Buffet was acceptable with the price paid (there’s live band too) - Oyster, Sushi and many other types of local...More

Thank Phodeo S
Response from Sammathen_P, Director of Rooms at Mutiara Johor BahruResponded 3 April 2018

Dear guest, We would like to thank you for sharing your stay-experience in our hotel with fellow travellers. It’s good to see that you have enjoyed your time with us and we hope to have the pleasure of serving you soon in the near future....More

Reviewed 31 March 2018

The hotel's location was good. Close to KSL shopping mall which was about 10 minutes walk. The hotel lobby was new. Check-in was slow, it took 20minutes when I was first in line. The room cleanliness was a disaster. The carpet was not vacuumed, I...More

Thank otaru g
Response from Sammathen_P, Director of Rooms at Mutiara Johor BahruResponded 2 April 2018

Dear guest, We sincerely apologized for the inconveniences that you have experienced. Corrective measures have been taken to improve on hotel’s services and we are grateful that valued guest like yourself have taken precious time to provide feedback. We sincerely hope that this incident will...More

Reviewed 30 March 2018 via mobile

Value for the money I paid. The room given was very big, twice the size of normal room at other hotels. However the furnishings are quite old, definitely not luxury type of stay. The gym and pool close too early at 8pm, leaving us nothing...More

Thank Ray X
Response from Sammathen_P, Director of Rooms at Mutiara Johor BahruResponded 2 April 2018

Dear guest, Thank you for staying with us recently. We appreciate your positive feedback; meanwhile, we have also taken note of your comments and would do our utmost to provide better quality services and we shall look forward to your next visit soon. Kind regards.

Reviewed 29 March 2018

Went to the hotel. Check in was ok. The lift was a bit slow. As I enter the room, I was looking on how to turn on the air-con. I checked whether the room had been powered and everything was working except the air-con. I...More

Thank jamestrump
Response from Sammathen_P, Director of Rooms at Mutiara Johor BahruResponded 2 April 2018

Dear guest, Thank you for staying with us recently and we are grateful that valued guest like yourself have taken precious time to provide feedback. Meanwhile, we sincerely apologize for any inconveniences caused. We have taken note of your comments and would do our utmost...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$46 - US$82 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Johor Bahru
#8 Luxury Hotel in Johor Bahru
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$46 - US$82 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Johor Bahru
#8 Luxury Hotel in Johor Bahru
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (530)
Room & Suite (475)
Dining (95)
Pool & Beach (53)
Amenities (48)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
lim24
29 December 2017|
AnswerShow all 3 answers
Response from Tony H | Reviewed this property |
Sorry for the late reply. yes they have smoking rooms, i stayed in one
0
Votes
Emmy B
14 December 2017|
AnswerShow all 2 answers
Response from rjayasak | Reviewed this property |
less than 10 minutes if no traffic ...suggestion to.use grab, it is cheaper than taxi
1
Vote
Lei Hui Z
16 November 2017|
AnswerShow all 4 answers
Response from LeongYK | Reviewed this property |
Yes, but please confirm with the hotel.
0
Votes
Room Tips
"Just For Kids Package - Good For Family of 4"
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"high floor for great view"
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"higher floors less noise"
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"Very sad stay with horrible room"
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