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Mutiara Johor Bahru

700 reviews
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Traveller (513)
Room & Suite (475)
Dining (95)
Overview
  • Excellent17%
  • Very good51%
  • Average24%
  • Poor4%
  • Terrible4%
Travellers talk about
“holiday plaza”(100 reviews)
“polo lounge”(10 reviews)
“mr sam”(7 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (700)Write a Review
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All reviewsholiday plazapolo loungemr samnew wingdeluxe roomshopping mallroom servicechinese restaurantbreakfast spread was goodother hotelscoffee houseparking spacebusiness hotelclub floorpleasant staybig roomhousekeeping staff
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21 - 25 of 676 reviews
Reviewed 9 December 2017

hotel is in a quite good location, walking distance to KSL city mall (800m) but if you are arriving late at night (10pm) then you dont have any place to eat near the hotel. toilet was not clean enough, there were couple strands of hair,...More

Thank Freya V
Response from Ahmad B, General Manager at Mutiara Johor BahruResponded 15 December 2017

Dear Guest, Thank you for your review. Meanwhile, I sincerely apologize for any inconveniences caused; your comments have been shared with the department concerned so that they may be addressed. We are looking forward to your next visit soon. Kind regards.

Reviewed 4 December 2017

I stayed here for 5 nights in November and have no complaints - I would recommend this hotel if you are price-conscious and are not going to be spending a ton of time in the hotel during your stay. The good: - I had a...More

Thank Casandra M
Response from Ahmad B, General Manager at Mutiara Johor BahruResponded 5 December 2017

Dear guest, Thank you for staying with us recently and we are grateful that valued guest like yourself have taken precious time to provide feedback. Meanwhile, we sincerely apologize for any inconveniences caused. We have taken note of your comments and would do our utmost...More

Reviewed 3 December 2017 via mobile

The room was spacious but please ensure that your room facilities is in good condition...we have a damage ironing board in room 718 that we can’t use...choice of food for dinner just average but breakfast was awesome...More

2  Thank Dyla Z
Response from Ahmad B, General Manager at Mutiara Johor BahruResponded 5 December 2017

Dear guest, Thank you for staying with us recently and we are grateful that valued guest like yourself have taken precious time to provide feedback. Meanwhile, we sincerely apologize for any inconveniences caused. We believe nothing is more important than regaining the trust of our...More

Reviewed 29 November 2017 via mobile

Stayed here for 8 days whilst on business. Check in was efficient, room was spacious and clean with 2 bottles of water supplied everyday. Towels changed daily, bedding changed every 3 days but more often on request. Polo lounge was good at night to unwind,...More

Thank William A
Response from Ahmad B, General Manager at Mutiara Johor BahruResponded 5 December 2017

Dear guest, We are delighted that you have enjoyed your recent stay with us. Your kind comments are much appreciated. It would be a pleasure for us to welcome you back to our 'home-away-from-home comfort'. Kind regards.

Reviewed 29 November 2017 via mobile

about location: just beside Holiday Plaza, 10min walk to KSL. Superb location. about hotel: the hotel looks tired from outside. our room feels dated too, but it was spacious and big. floor in our room is sticky, so we have to wear sandal inside. most...More

Thank arwen n
Response from Ahmad B, General Manager at Mutiara Johor BahruResponded 5 December 2017

Dear guest, We sincerely apologize for the inconveniences that you have experienced. Corrective measures have been taken to improve on hotel’s services and we are grateful that valued guest like yourself have taken precious time to provide feedback. We sincerely hope that this incident will...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$48 - US$82 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Johor Bahru
#8 Luxury Hotel in Johor Bahru
#10 Best Value Hotel in Johor Bahru
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$48 - US$82 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Johor Bahru
#8 Luxury Hotel in Johor Bahru
#10 Best Value Hotel in Johor Bahru
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (513)
Room & Suite (475)
Dining (95)
Pool & Beach (53)
Amenities (48)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
lim24
29 December 2017|
AnswerShow all 3 answers
Response from Tony H | Reviewed this property |
Sorry for the late reply. yes they have smoking rooms, i stayed in one
0
Votes
Emmy B
14 December 2017|
AnswerShow all 2 answers
Response from rjayasak | Reviewed this property |
less than 10 minutes if no traffic ...suggestion to.use grab, it is cheaper than taxi
0
Votes
Lei Hui Z
16 November 2017|
AnswerShow all 4 answers
Response from LeongYK | Reviewed this property |
Yes, but please confirm with the hotel.
0
Votes
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Room Tips
"Just For Kids Package - Good For Family of 4"
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"high floor for great view"
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"higher floors less noise"
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"Very sad stay with horrible room"
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