Stay at this hotel 1 night then move to KL, the room we got was smell terrible. When we request to change the room, the staff take 1 hour to check our room, smell it and clean toilet. It not until I come down to the FO and hard complains that we got the new room. The staff is so slow and unprofessional. All the FO at that time are new staff and trainee, according to what they said Everbody plz never choose this hotel!!!!!!!!!!
For an impromptu 2D1N trip, I would say it served it's purposes and it was at least clean. It was really easy to check in on a Saturday. No complications and the breakfast was decent on Sunday as well. The service was flexible as well as they promptly answer to our queries and fusses.
We went to Johore to get to Legoland. Its a bit far from legoland but we choose because ease to find food. Room is comfortable and clean, size a bit small (maybe due to it being a city hotel). Amenities provided. Pro: 1. Near city, just in front of a Aeon Mall. Easy to get food. Near also to Burger King. Can also order Grabfood to the lobby. Con: 1. Breakfast meal is so-so in term of taste and variety. We stay 2 days and the menu is exactly the same. Could have topped up the buffet food more frequently. 2. No bellboy/ Porter to help us during check in.
Booked a Deluxe Room for 3D2N at 147SGD through Agoda and stated remarks “I'd like a non-smoking room, I'd like a large bed, High floor with view.” 3 days before the trip. However, the hotel room provided by Hotel Granada was a level 2 twin bed room (203) with windows facing a back alley where there is table and chairs for smokers, and intruders can climb inside the room easily. We request for change of room to a queen bed and high floor but was told rooms were fully booked and keep insisting that we booked twin bed instead of a queen bed hence our request is rejected. When we request for full refund, hotel informed refund is unavailable but we can pay for a top up of 100RM per room per night (total is 200RM for 2 nights) for a queen room. We agreed due to the privacy & security issue. The hotel bring us to another room with queen bed at level 6 (617). When we arrived at level 6, we smelt cigarette smell but didn’t think much. The replace room 617 has a much better view and we decided to top up 200RM (67SGD) even though we felt ripped off. When we took lift to go out then we realized the rooms at level 6 are smoking level. The check in was disappointing on day 1. The only plus point of the hotel is free breakfast , parking at basement carpark and good location opposite Aeon. There r many good food around the vicinity. The free breakfast is simple with cereal, nasi lemak and fried noodle, salad, plain porridge, cake, toast, orange juice, coffee and tea and fruits.…
2nd time stay. This time round we stayed for one nite during the fasting month. Booked the executive room. Clean and everything is working. Paid RM138 nett and came with two "sahur" (predawn) meal. I guess they were having promo. Nearby to Aeon and Lotus as well as eateries. Worth the moolah!
Overall is above average Everything okay and easy access to aeon and tesco shopping mall, friendly staff and recommended for family vacation. The hotel has free parking and conveniently located near a shopping mall. There is many restaurants nearby and McDonald's just next door. Location was very strategic and convenient with surrounding amenities .
Excellent stay experience with my family last weekend.. Nice hotel, value for money and aĺso not forget to all super friendly staff from start my check in. Please maintain and consistently give excellent service to other guest. Thank you.
Business trip to JB, feel like stay at your own property. Despite of Covid19 situation, the hotel still running at their best service level. The room so cozy, and the location was surrounded with mall, restaurant and shop which can be access by walking-distance. Their hospitality and SOP compliance is 5 star. Not to forget, their staff very friendly and helpful. Will choose this hotel on my next trip to JB!
MCO short vacation. The front desk staff was really helpful. We arrived at the hotel at ealier but we were given a room even though check in time was 3pm, really thankful to the front desk staff. Room was spacious and the mattress was really comfortable. Breakfast restaurant was packed but still goods. Location is superb.
I stayed here for a couple of days to pay a visit to my suppliers on site. My stay here in Granada Hotel in Bukit Indah is just a great for me. With its location very close to the heart of Johor Bahru and to Iskandar Puteri as Johor administration center, is a great choice. The room is so clean, the variety of delicious foods, the staff is so kind to me are attractive points to me. You can also go to shopping after working hour with its location just across the mall and food center is very convenience by walking distance.