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Hotel Jen Puteri Harbour, Johor

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Hotel Jen Puteri Harbour, Johor
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1,289 Reviews from our TripAdvisor Community

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Showing 1,235: English reviews
singapore, Singapore
Reviewed today NEWvia mobile

Sky bar restaurant This place the service is going down I wanted to order a salmon fillet the server told me they are out of stock I ordered a sirloin steak few minutes he came back and say they are out of stock At that point I wanted to leave

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Helpful?
Thank Dangfang B
Kuala Lumpur, Malaysia
Reviewed yesterday NEW

The room seems run-down, cleanliness not up to standard. Toilet floors and sink have stains, not to mention terrbile stwnch that came from the toilet. I had to ask for air freshners. Lastly... the bed squeaks like it is 10 years old. Wont be returning to this jont.

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Helpful?
Thank Hakeem H
Kuala Lumpur, Malaysia
Reviewed 3 days ago NEWvia mobile

This is 6times I stay at Jen Hotel...perfect room..my son really love it....games fast food,dont worry....at the ground floor..you have many choice to eat.. Room: its ok Staff:really helpful Pool: suitable for child and adult..view habour Thanks to Aby and all staff Jen hotel being great vacation and celebrate anniversary

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Helpful?
Thank Mohd Hamdi Fark... S
HotelJenPHarbour, General Manager at Hotel Jen Puteri Harbour, Johor, responded to this review

Hi Mohd Hamdi Fark... S, Thanks for your "Great Vacation" review of Hotel Jen Puteri Harbour, Johor! Glad to read that Abby and our Jen colleagues were able delight & deliver. I will definitely share your positive feedback with them so they can be inspired to continue to engage our guests. Once again belated Happy Anniversary to you and your...

Reviewed 3 days ago NEWvia mobile

great food. very near to some of night spots and bars. Rooms are clean and a great customer services. Has a service going to Legoland and the staff are very accomodating in all my request. Definitely will come back.

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Helpful?
Thank Jim G
HotelJenPHarbour, General Manager at Hotel Jen Puteri Harbour, Johor, responded to this review

Hi Jim G, Thanks for your "Great Customer Services and nice accomodation" review of Hotel Jen Puteri Harbour, Johor! Our colleagues work hard to delight & deliver and its great to get the feedback when we do so. I will share your review with the team so that they can be inspired to continue to engage our guest in meaningful...

Reviewed 4 days ago NEWvia mobile

Most friendly and helpful receptionist and concierge staff ever, so lovely and great first impression of hotel. Fortunately everything about the hotel was exceptional, and I don't give praise lightly. It was clean, stylish, roomy with excellent service in both bar where we had lunch and restaurant where we had dinner. Food was beyond good and great value for money...

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Helpful?
Thank Nor A
HotelJenPHarbour, General Manager at Hotel Jen Puteri Harbour, Johor, responded to this review

Hi Nor A, Thanks for your "One of the most exquisite hotels I've been" review if Hotel Jen Puteri Harbour, Johor! The team work hard to ensure our guest experience an amazing stay and its grea to get the feedback when we do so. I will definitely share your review with the team so that they can be inspired to...

Singapore
Reviewed 5 days ago NEWvia mobile

Hotel Jen has been our family favourite for a short getaway from home. We've never been disappointed with their service and the hotel staff are always friendly. This visit we celebrated our tenth anniversary and they certainly made it a special one. Thanks Jen!

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Helpful?
Thank nazsu
HotelJenPHarbour, General Manager at Hotel Jen Puteri Harbour, Johor, responded to this review

Hi nazsu, Thanks for your "Our Home Away from Home" review of Hotel Jen Puteri Harbour, Johor! Glad to read that our colleagues were able to delight & deliver. Great to read that you celebrated your 10th Anniversary with us. Congratulations on this milestone! Let me know when you plan your next Hotel Jen by Shangri-la adventure so that we...

Reviewed 5 days ago NEW

It was quite good to say with my family. My wife satisfied for the club lounge and sky bar. People were frendly and serving with kindly. Location is nice. There were many restraunt nearby hotel and also kid shop back of the hotel building. I will stay next time with family again.

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Helpful?
Thank 윤원 이
HotelJenPHarbour, General Manager at Hotel Jen Puteri Harbour, Johor, responded to this review

Hi 윤원 이, Thanks for your "Great hotel service and facility" review of Hotel Jen Puteri Harbour, Johor! Glad to read that your wife and you had a great stay at our Club Rooms and enjoyed the SkyBar. Even better to read that our colleagues were able to delight & deliver. Let me know when you plan your next Hotel...

Singapore, Singapore
Reviewed 6 days ago NEW

I would like to complement Ms. Alexia Tan and Mr. Ridzuan Ismail from the room reservation whom was very quickly in responding to my queries and requests thus making our stay very enjoyable. I've booked 3 rooms in total for 7 adults and 3 kids. Front desk service staff was very prompt in checking us in/out. A pity I didn't...

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Helpful?
Thank AudreyHuang
HotelJenPHarbour, General Manager at Hotel Jen Puteri Harbour, Johor, responded to this review

Hi AudreyHuang, Thanks for your "Stay from 30 Nov till 3 Dec 2016" review of Hotel Jen Puteri Harbour, Johor! The team work hard to make each guest experience special and I am happy to read that Alexia and Ridzuan were able to delight & deliver. In this day and age when good work often goes un-praised it is great...

New York
Reviewed 6 days ago NEW

Very nice hotel with wonderful views, great service and good value for money. The hotel is new, clean with nice decor. I would stay here again without hesitation if I ever come back to Puteri Harbour.

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Helpful?
Thank KingMicky
HotelJenPHarbour, General Manager at Hotel Jen Puteri Harbour, Johor, responded to this review

HI KingMicky, Thanks for your "Great" review of Hotel Jen Puteri Harbour, Johor! Glad to read that you liked our modern marine design of the hotel and you experienced great service. The team work hard to delight & deliver and its great to get the feedback when we do so. Let me know you plan your next Hotel Jen by...

Reviewed 1 week ago via mobile

The staff were very friendly and nice. The place was very small when I looked at it but when we went in we realised it was quite a big place when we saw the two other blocks. The hotel rooms were very comfortable and made me feel at home. Even the room service staff were friendly. I think that the...

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Helpful?
Thank Ethan L
HotelJenPHarbour, General Manager at Hotel Jen Puteri Harbour, Johor, responded to this review

Hi Ethan L, Thanks for your review of Hotel Jen Puteri Harbour, Johor! Glad to read that "the staff were very friendly and nice". Great you enjoyed the buffet at Harbour Cafe. Let me know when you plan your next Hotel Jen by Shangri-la adventure so that we can continue to amaze you. Warm regards, Paolo General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Hotel Jen Puteri Harbour, Johor is located in Nusajaya. It's approximately 20 minutes from Johor Bahru town and is easily accessible via land or water transport from Puteri Harbour International Ferry Terminal. Senai International Airport is a 20-minute drive away and Singapore Changi Airport is only 60 minutes away. ... more   less 

Additional Information about Hotel Jen Puteri Harbour, Johor

Address: Persiaran Puteri Selatan | Puteri Harbour, Nusajaya, Johor Bahru 79000, Malaysia (Formerly Traders Hotels Puteri Harbour)
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Price Range: RM364 - RM723 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Puteri Harbour, Johor 4*
Number of rooms: 283
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Booking.com, Hotels.com, Travelocity, Agoda, Odigeo, Asiatravel.com Holdings and Priceline so you can book your Hotel Jen Puteri Harbour, Johor reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#3 Luxury Hotel in Johor Bahru
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Puteri Harbour, Johor staff and other travellers.
39 questions
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Questions? Get answers from Hotel Jen Puteri Harbour, Johor staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick a harbor view at block 2. good scenery and access”
 of 5 bubbles norlisam, 27 Nov 2016 | Read review
“Try to get a room with breakfast included”
 of 5 bubbles surinnah, 26 Nov 2016 | Read review
“Ask for a harbour view room.”
 of 5 bubbles annieedwards1, 16 Nov 2016 | Read review
“If you are traveling with children best take the premier room.”
 of 5 bubbles fyseng, 6 Nov 2016 | Read review
“The Harbour View rooms have a great view of the harbour”
 of 5 bubbles yhChuan, 18 Oct 2016 | Read review
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