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3.0
#130 of 140 hotels in Johor Bahru
Location
Cleanliness
Service
Value
Ideally situated in the capital city of Johor in Southern Malaysia, a mere 5 minutes away from the main causeway link to Singapore, Berjaya Waterfront Hotel, Johor Bahru (formerly known as The Zon Regency Hotel by the sea) boasts 400 rooms and suites and features one of the largest MICE facilities in the region. Adjacent to Iskandar Malaysia, the southern development corridor - famed for its tourist attractions such as Legoland Malaysia and Puteri Harbour Family Theme Park, the hotel and its integrated duty-free-zone is home to an array of shopping, dining and entertainment options.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Harbour View
Ocean View
Languages Spoken
English, Chinese, Indonesian, Malay
Location
88 Jalan Ibrahim Sultan Stulang Laut, Johor Bahru 80300 Malaysia
Located less than 15mins from Johor Bahru city centre. Hotel is located within a duty free zone in Stulang Laut. Its anhuge building and lots of rooms. Booked a standard room with large bed. Room facility is good with bath tub,wardrobe, some of toiletries kit, a safe box and cable television. Unfortunately the condition of room looks old and its about time to change or refurbished. Bed is towards its end of life span, wall paint peeling off, carpet looks dirty, curtain certainly need a fresh one, toilet facility is also required to be renewed. Its within a duty free zone and expect some noises after closing hours. Lots of pub and clubs surrounding the hotel. Will consider tonstay again if they refurbished thebrooms and facilities.
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Date of stay: March 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amalina Taufik, Other at Berjaya Waterfront Hotel, Johor Bahru
Responded 4 Oct 2020
Dear Jimza_luk, We are delighted to hear that we have left a good image of hospitality and you have had a comfortable stay at our establishment. We are glad to know that the facilities and room amenities were as per your expectations. We will also be looking into the suggestions of improvement you have made for us, we will definitely share your comments with the rest of the team. We look forward to seeing you again in not too distant future, we hope. Thank you and best regards,
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Arrived a little late at night but they have 24hrs concierge so it is not a problem.
If you are driving the hotel allows you to park your vehicle near the lobby while you do your checking in. Valet parking is available in RM20, RM50 and RM100. The difference between the price is the proximity, the highest price the nearer the lot is to the hotel. They do have free parking for the public with Touch N Go card. You can check with the reception. If you dont have a TnG card the hotel do provide it on a complementary basis but if you loose the card you will need to pay some charges.
There are many restaurants around the hotel within walking distance so there are wide selection on food.
The room is spacious and i had a view on the city and i can see part of the waterfront too and that is nice. The usb charge port in the room was not working and that is very disappointing considering i didnt bring along my charger.
It was just a night stay and overall i am happy with everything.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shahida Shahabuddin, Guest Services / Front Office at Berjaya Waterfront Hotel, Johor Bahru
Responded 17 Aug 2023
Dear Night9955, Thank you for highlighting the positive aspect of our hotel and we have manage to provide you with a satisfactory service and a pleasant stay for you, but apparently we fell short on other aspects and we are really sorry. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We have also informed our maintenance team to take a closer look at the electrical sockets and the usb port in your room and to fix any issues. We appreciate your patience and understanding as we work to resolve this issue. Please accept our apologies for any inconvenience this may have caused you.Your feedback helps us identify areas for improvement, and we will take immediate action to rectify these issues. If you have any additional concerns or would like to discuss your experience further, please do not hesitate to reach out to our management team. We value your feedback and appreciate your understanding. Thank you for choosing to stay with us, and we hope to have the opportunity to regain your trust on your future visits. Warm regards,
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I’d stayed here years ago with family. Decided to stay here on 29 Oct for an overnight stay with friends. Found cockroach and ants in the room, serious water leakage problem, water stained carpet and the most paint scratched bathtub I’ve ever seen. The hotel looks in serious need of refurbishment!
Asked the front desk if guests staying at hotel in the duty free zone can buy duty free alcohol and what’s the allowance? The front desk staff replied 1 guest can buy 1 bottle alcohol. I decided to buy 2 bottles and will make declaration to pay duty for my extra bottle. Upon declaration at Customs, I was told I’ve to pay duty for both alcohol bottles as I don’t qualify for duty free privilege and that I should have checked with customs and not the hotel front desk abt duty free alcohol allowance? Wasn’t my question an FAQ at your hotel? You should provide better training to staff to ensure guests staying at your hotel are properly informed so they know what duty free privileges apply within your establishment in the duty free zone.
I didn’t scold your staff but saw staff morale was very low, your staff was fed up with some of the rude behaviour they got from guests there. The only plus side was the nice sea view and close proximity to JB city.
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Berjaya Waterfront Hotel, Innkeeper at Berjaya Waterfront Hotel, Johor Bahru
Responded 6 Dec 2022
Thank you for taking the time to share your recent experience at our hotel. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again. Sincerely,
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We booked 2 connecting rooms for 16th July night. The air-conds in both rooms were not functioning. The technicians were unable to repair and kept insisting nothing is wrong, despite knowing well how heated the rooms were! We gave up and requested to change our rooms. The staff had the audacity to say that they were fully booked, which we knew was not true because there were hardly few guests around. Even the technicians mentioned that they have such low bookings that the management is not looking into upgrading the facilities. Breakfast was pathetic for RM25/pax, only 3-4 items at buffet table. Staff at the reception counter were very rude. Overall, its our worse hotel stay ever experienced! This hotel is a definite no for us in the future.
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Date of stay: July 2022
Location
Cleanliness
Service
Room Tip:Â None of the rooms offer any comfort.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at this property for a night in room 1354. I'd say the stay was a 6 out of 10. I was happy as well as disappointed at the same time. Jeewita ensure my smooth check in and gave me a room of my preference. Saiful was kind to help me with my requests. Mazharul ensured my breakfast experience was smooth at Salt and Pepper restaurant. Thanks to these staff members for their service. I was a bit disappointed when I requested for extra water bottles and shower gel and was told that they are chargeable. All the hotels give these amenities and room supplies complimentary as they are a basic need of any person. To my surprise I was told that if I extend my stay then these things will be refilled for me during the service of the room. If I request for more on the same day then it'll be chargeable. So I paid for the water bottles and denied for the shower gel. The telephone in the room was also not working so I had to go to reception every time I had a request or wanted to enquire about anything. The television in the room is still old school and only local channels are available on that. Other than that everything was good. The staff is polite and even helped me with a late checkout and an early check in. Grateful for everything.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Â Please request a room change if the things in the room are not working.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from bwh dtm, Guest Services / Front Office at Berjaya Waterfront Hotel, Johor Bahru
Responded 12 Jan 2024
Dear robinsingh179, Thank you for sharing your feedback, both positive and constructive. I apologise that your room did not exceed the standard you have expected from us. Your comments have been discussed at length with our housekeeping team to ensure the hotel maintains its standards. I was however glad to read that the staff provided great service. We certainly look forward to welcoming you back to our hotel in the future for a much better experience. Sincerely Saiful Front Office Manager
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Value for money accomodation. Clean and comfortable room yet affordable. Quite close to city centre and convenient location with adjoining shopping centre and clubbing fun just a few steps away from the hotel lobby. Suitable for family, the young and silver travellers. Service is good with warm and helpful hotel staff. On a side note, a fresh injection of modern decors and furniture's would enhanced the hotel's standing and popularity.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from amalinataufik, Secretary to General Manager at Berjaya Waterfront Hotel, Johor Bahru
Responded 6 Jan 2020
Hi izlink, Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Rest assured your comments has been shared with the rest of the team and it really motivates for them to serve the guests better. Thank you, once again, for your kind words. Hope to see you soon!
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1. Not well maintained. 2. Limited staff. 3. Bad carpet smell. 4. Old furniture in the room 5. Parking seems dangerous as it really dark. 6. The light and air conditioner are not fully switch on
5/10 overall satisfaction
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amalina Taufik, Other at Berjaya Waterfront Hotel, Johor Bahru
Responded 4 Oct 2020
Dear Guest, Greetings from Berjaya Waterfront Hotel, Johor Bahru! We would like to thank you for sharing your feedback with us on TripAdvisor. We truly appreciate hearing from our guest as their comments are valuable to us to continue improving our standards. Further to your review, we are deeply regret for the disappointment that you have faced and appreciate you for bringing this issue to my attention as it is only through guests such as yourself who take the time to share their feedback that we are able to continually monitor and enhance our level of guest experience. Again, please accept our sincere apologies for the inconvenience caused to you and we are truly appreciate your understanding as we continue to improve our customer experience. Once again, thank you for choosing to stay with us and I do hope I have an opportunity to personally welcome you back to our hotel in the very near future. Thank you and best regards.
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Is quite some time ago since my last stay, yet this place is still the same with no improvement. The room and bathroom with old facilities and cleanliness are pretty poor. The check-in takes a long time, as there is only one receptionist working and she looks pretty frustrated. The only good thing is there is a nice sea view and there are lots of clubs and restaurants in this place for party-goers. Overall, good to stay a day or two if there is a special room rate promotion.
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Date of stay: January 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from amalinataufik, Secretary to General Manager at Berjaya Waterfront Hotel, Johor Bahru
Responded 27 Jan 2020
Dear Mary L, Thank you for taking time to share the comments of your recent stay at Berjaya Waterfront Hotel, Johor Bahru. We thank you for your positive comments on the view and the places to chill options. Your other valuable feedback will certainly helps us to monitor the application of our overall service delivery, standards and products while simultaneously allowing us to rectify any shortfalls. We look forward to being of service to you again on your next trip to Johor Bahru. Thank you and have a pleasant day ahead!
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I got a room with a vinyl floor, which is fantastic because I hate carpet. Check-in was quick. The staffs are kind and smiling.
The room is tidy and neat. I adore the scent of shower gel with lemongrass. My room's air conditioner wasn't cold. I had a horrible breakfast. Even at 8:30 am, food tray are emptied and replenishing every dish took some time. Sadly, the food remains cold even after replenishing.
I admit that the hotel is outdated and needs renovations, but it's still fine in comparison to other hotels where I've been.
Will i stay here again? Yes!
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from bwh dtm, Guest Services / Front Office at Berjaya Waterfront Hotel, Johor Bahru
Responded 16 May 2024
Dear Bonchetz, Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again. Sincerely, Dave General Manager
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Room 1554, Berjaya Waterfront Hotel. Strictly check in at 3 pm. Carpeted floor not vacuumed. Shower curtain dirty. Electric kettle with rusted element. Ironing board in room but no iron. Room safe is small, unable to store laptop.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
Room Tip:Â Elderly guest should request for room near lifts.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from amalinataufik, Secretary to General Manager at Berjaya Waterfront Hotel, Johor Bahru
Responded 27 Jan 2020
Dear markwu, Thank you for taking time to share the comments of your recent stay at Berjaya Waterfront Hotel, Johor Bahru. We are regretfully that our service delivery has fallen below your expectations and rest assured that the feedback received will enable us to monitor our service standards and rectify the shortfalls. Once again, we appreciate your time and efforts to bring this matter to our attention and hope this experience will not deter you from supporting our hotel. Thank you and hope to see you again soon.
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Hi,
The hotel car park are share with mall. It located at level 6. Or else, you may go for valet parking which cost RM20 per day if not mistaken.
Hope it helps.
Hello there, unfortunately I did not pay attention on this area. But as far as I have roamed around, I did not come across any playground for kids though. Maybe for the best answer, I suggest you contact the hotel and check with them directly.
"Great food outside.. Lots of stall food, clean and really nice.. This hotel is easy access to the city. Night view is incredible from the hotel.the sea view is great!!!! "
There are more places to choose from in the Johor Bahru area.
PRICE RANGE
RMÂ 169 - RMÂ 245 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
regency johor bahru, regency hotel johor bahru
FORMERLY KNOWN AS
ZON Regency Hotel by the sea
LOCATION
MalaysiaJohorJohor Bahru DistrictJohor Bahru
NUMBER OF ROOMS
400
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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