TROVE Johor Bahru
Jalan Dato Abdullah Tahir, Johor Bahru 80300 Malaysia
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US$56
Fully refundable before Fri, 13 Oct
US$33
Fully refundable before Sat, 14 Oct
US$57
US$26
Fully refundable before Sat, 14 Oct
Trip.comUS$38
Vio.comUS$57
ZenHotels.comUS$40
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About
#6 of 219 hotels in Johor Bahru
Location
Cleanliness
Service
Value
Travellers' Choice
TROVE Johor Bahru is an uncommon destination for the discerning guest; a cultured soul, more traveller than tourist, who seeks more from their stay than just run-of-the-mill service, to whom experience and authenticity mean more than frills and features. TROVE Johor Bahru's themed concept hotel is a carefully curated, curious blend of old and new; modern straits eclecticism born out of a love for local culture, pairing technology and tradition. Welcome to the world without barriers - where fellow sojourners feel "like a local" from the moment they arrive and move seamlessly from one experience to another. Here, you will find a treasure trove of ideas and inspiration, experiences unconfined.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Car hire
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Iron
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Refrigerator
On-demand films
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Languages Spoken
English, Chinese, Indonesian, Malay
Location
69Somewhat walkable
Grade: 69 out of 100
106Restaurantswithin 1 km
10Attractionswithin 1 km
Jalan Dato Abdullah Tahir, Johor Bahru 80300 Malaysia
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Car HireSee all Johor Bahru car hire
445Reviews21Q+A62Room tips
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+1
Formerly intercontinental. So old building refurbished. Room 2017 from 29 sep 2023. Full capacity and only 3 service lift. At least better than KSL and paragon. Again hotel asked for 2nd time tourist tax even after paying via trip.com. Have to find the tourism tax receipt given by trip.com and proof it to them. But even after showing them the tourist tax receipt by trip.com, still have to proof it is Malaysia tourism tax that trip.com collected. It happened a few times. Seem malaysia hotels do not recognise online booking tourism tax collection, therefore they want to collect it a 2nd time
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Date of stay: September 2023Trip type: Travelled with friends
Room Tip: Remember to print or snipshoot online booking tourism tax receipt to allow paying 2nd time same...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Checked in 26th Sept into Room 2504 Fridge was empty of beverages one would normally expect in any 4 star hotel Pub/Bar in lobby closed so had to go out to get a beer Room did not appear to have coffee or tea provided but found out later it was in a closed drawer ( need more visibility ! ) Before checking out of this room the next day, I ran out of toilet paper.....toilet roll was insufficient The next morning, I asked to be moved to a room with a better view and was accommodated by yr well spoken front desk customer service person, Lynda Wilson. Checked into Rm 2505 and left for business meetings. Upon return in the afternoon had to have a nap from busy day but the aircon unit was very noisy...couldn't sleep....called reception twice but no one came and on 3rd attempt no one answer so trotted down to reception and was moved to Rm 2053. Had 2 knocks on my door from house keeping, returned a shirt and a power charger I had left in Rm 2504 ( very happy) On both days had difficulty activation lift from G floor to 25th floor....apparently the card reader in lift must have card square onto the reader plate otherwise it won't work but the illustration in the lift did not indicate this The only pleasant part of this 3 days 2 nights experience was interacting with yr front desk receptionist, Lynda Wilson....excellent people skills ! You need more of this lady TROVE was not a 4 star experience …
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Date of stay: September 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marketing Communications and Public Relations, Marketing at TROVE Johor Bahru
Responded 3 days ago
Dear Valued Guest, Greetings from Trove Hotel Johor Bahru! Thank you for sharing your feedback regarding your recent stay at Trove Hotel Johor Bahru. We appreciate your detailed comments as they help us identify areas for improvement. We sincerely apologize for any inconvenience you experienced during your stay. Your comments about the absence of beverages in the fridge, the closed drawer for coffee and tea, and the insufficient supply of toilet paper have been duly noted, and we will take steps to enhance the visibility and accessibility of these amenities in our rooms. We regret the noise issue with the air conditioning unit in Room 2505 and the delay in resolving it. We understand how important a comfortable sleep is, and we apologize for any disruption this may have caused. Rest assured that we will investigate this matter further to prevent future occurrences. Your feedback about the lift card reader is also valuable, and we will review our signage to ensure it provides clear instructions for our guests. We truly appreciate your kind words about Lynda Wilson, our front desk receptionist. We agree that exceptional service is a vital part of the guest experience, and we will certainly share your praise with her. We regret that your stay did not meet your expectations, and we will work diligently to address the issues you raised. We hope you will consider staying with us again in the future, giving us an opportunity to provide you with the 4-star experience you deserve. Thank you for choosing Trove Hotel Johor Bahru, and we hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
- Friendly and helpful front liners, especially Miss Lynda Wilson. - Wide variety of choices at the breakfast buffet - Convenient location. - Clean and comfortable room. However, the air-conditioning and plumbing need to be improved as the basin tend to overflow.
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Date of stay: September 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marketing Communications and Public Relations, Marketing at TROVE Johor Bahru
Responded 3 days ago
Dear Valued Guest, Greetings from Trove Hotel Johor Bahru! Thank you for taking the time to share your recent experience at Trove Hotel Johor Bahru. We are delighted to hear about the positive aspects of your stay and your kind words about our friendly and helpful frontliners, especially Miss Lynda Wilson. It's wonderful to know that you enjoyed the wide variety of choices at our breakfast buffet and found our location convenient. We are also pleased that you found your room clean and comfortable. We apologize for any inconvenience you experienced with the air-conditioning and plumbing in your room. Your feedback is crucial to us, and we will certainly investigate and address these issues promptly to ensure that they do not recur in the future. Your valuable comments help us in our continuous efforts to improve our services and provide our guests with an excellent stay. We hope to have the pleasure of welcoming you back to Trove Hotel Johor Bahru in the near future for an even better experience. Thank you for choosing to stay with us, and we look forward to serving you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
To start off, i felt welcomed and greeted by the staff. My check-in process went smoothly. I got the King Deluxe room and the room was clean. Bedsheets and towels were clean as well. The location of the hotel couldn’t get any better as it was ideally located near cafes and restaurants. Would definitely head back there!
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marketing Communications and Public Relations, Marketing at TROVE Johor Bahru
Responded 1 week ago
Dear Valued Guest, Thank you so much for your wonderful feedback! We're delighted to hear that your check-in experience was smooth and that you found our King Deluxe room clean and comfortable. Our prime location near cafes and restaurants is indeed a convenient feature, and we're thrilled to know that you plan to return. We look forward to welcoming you back for another enjoyable stay at our hotel! If you have any further comments or suggestions, please feel free to share them with us. Your feedback is invaluable in helping us provide exceptional service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
love the hotel so much even the front office staff all is good and very welcoming, also i would like to give a compliment to hilmi front office guy that is very heart warming and so helpful thankyou hilmi will come back again because of your hospitality
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marketing Communications and Public Relations, Marketing at TROVE Johor Bahru
Responded 1 week ago
Dear Valued Guest, Greetings from Trove Hotel Johor Bahru! We are thrilled to hear that you had a wonderful stay with us and that our front office staff, especially Hilmi, made a positive impression. Your kind words mean a lot to us, and we can't wait to welcome you back for another memorable stay. If you ever have specific requests or need assistance in the future, please feel free to reach out. Your satisfaction is our top priority. Thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check in process is very smooth and fast. The location is strategic and nearby got some food stalls and shops. The deluxe room with king bed is huge and spacious. However, the sink got clogged and slow to drain off. The swimming pool is a bit small. Gym also with limited equipment. Breakfast is okay, I would like to rate it 6/10.
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Date of stay: September 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marketing Communications and Public Relations, Marketing at TROVE Johor Bahru
Responded 2 weeks ago
Greetings from Trove Hotel Johor Bahru! We appreciate your feedback regarding your recent stay. We're pleased that you found our check-in process smooth, the room spacious, and the location convenient. We apologize for the sink issue and will address it promptly. Your comments about the pool and gym have been noted for improvement. Therefore, we're glad you enjoyed breakfast. Your feedback helps us improve, and we hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
4star hotel but services 1star. All the staff showed sour faces. Front desk refused to check me in even though its 4.30pm and he's loitering at his desk. Room without any towels, when called for towels was given the rudest respond by housekeeping. Instead of kettle provided with a mini water dispenser but do NOT drink from it. Water heavy stale and chemical smell. For the price we paid for the room but no hairdryer!!! VERY DISAPPOINTING STAY
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marketing Communications and Public Relations, Marketing at TROVE Johor Bahru
Responded 3 weeks ago
Dear yslserene, I want to extend our sincerest apologies for the disappointment you experienced during your recent stay at our hotel. Your feedback is truly valuable to us as it helps us identify areas in which we need to improve our services. We deeply regret that you encountered a lack of enthusiasm and professionalism from our staff members. This is not the level of service we aim to provide, and we will address this with our team to ensure a more welcoming and courteous atmosphere for our guests. We apologize for the delay in checking you in and the absence of towels in your room. Such oversights are not acceptable, and we will be reviewing our check-in procedures to ensure prompt and efficient service. We will also reinforce our housekeeping procedures to avoid any future issues with room amenities. Regarding the water dispenser, we are concerned to hear about the quality of the water provided. We will immediately investigate this matter and take the necessary steps to ensure the water is safe and of high quality. The absence of a hairdryer in your room is also a concern, and we will ensure that all rooms are equipped with the necessary amenities to enhance our guests' comfort. We deeply regret that your stay fell short of your expectations, and we hope you might reconsider staying with us in the future. We would love the opportunity to make it up to you and provide you with a much more enjoyable and satisfying experience. Thank you for sharing your feedback with us, and we are committed to improving our services based on your valuable comments. Warmest Regards, TROVE Hotel Johor Bahru
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room was not ready when we booked in. had to wait....till ard 4.30pm or so. Requested for late check out from front office since we had to wait with restless kids (and because we heard other waiting customers requested as such to).Front desk staff say yes able to late check out becoz of their delayed checkin. also call the front desk staff the next morning to confirm on the late check out. was told can check out at 3pm. But ard 1plus..staffs knock at the door..asking when are we checking out and if we have paid for late check out fee. Hotel staffs should at least check from their side first before knocking on one door, asking us when we are leaving. Not professional. Request baby cot at front desk. He noted on it and told us he will ask housekeeping to send us the baby cot to the room. Not sure if he really look upon it, we called housekeeping when we enter our room. staff told that she will ask someone to bring the cot to our room. waited for 2 hours for the cot. Call again...and end up was told NO MORE cot. so wasted the 2hrs of waiting. Mind you the nmbrs u call....it will take very long for someone to pick up be it..operator,housekeeping and front desk. they should have called us to inform that there is NO bed cot in the first place and not make us wait that long. 2 of the lights in our room didnt work out but its fine coz we were only there for a night. the bidet spray had to be closed when unused, as it was leaking. basically...we will only come for a 1night short stay not more than that. …
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marketing Communications and Public Relations, Marketing at TROVE Johor Bahru
Responded 3 weeks ago
Dear Yatieeemj, Greetings from TROVE Hotel Johor Bahru! We sincerely appreciate your time to share your recent experience with us, and we apologize for any inconvenience you encountered during your stay. Your feedback is invaluable to us as it helps us identify areas for improvement. We deeply regret the delay in providing your room upon arrival. We understand that waiting with restless kids can be challenging, and we failed to meet your expectations in this regard. We will be reviewing our check-in procedures to ensure a more efficient and timely process for our guests in the future. The miscommunication regarding your late check-out request and the subsequent early morning interruption is truly regrettable. We apologize for any inconvenience this caused and understand that it was unprofessional. We will be addressing this issue with our staff to prevent similar incidents in the future. We are also sorry for the inconvenience you faced with the baby cot request. The delay and lack of communication on our part were unacceptable, and we will be reviewing our processes to ensure that such situations do not occur in the future. Regarding the maintenance issues in your room, we appreciate your patience and understanding. We will ensure that the lights and bidet spray are promptly repaired and maintained in all rooms to provide a comfortable stay for our guests. We appreciate your candid feedback and will use it as a tool for improvement. We understand your decision to opt for a one-night stay, and we hope that in the future, you may consider giving us another opportunity to exceed your expectations. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back and provide you with a more positive experience. Warmest Regards, TROVE Hotel Johor Bahru
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nothing to complain. Staff service is excellent from mr Amri, ms Stiye, columbus 2 team.. fnb team.. i tak dapat ingt semua nama, they’re day saver.. even x cukup staff.. still provide the best services untk team and event kami.. kudos to trove. Do give them a bonus and keep them in a trove management.. a good quality workers..
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marketing Communications and Public Relations, Marketing at TROVE Johor Bahru
Responded 3 weeks ago
Dear Valued Guest, Thank you so much for taking the time to share with us your fantastic feedback! We are absolutely thrilled to hear about your positive experience during your stay at TROVE Hotel Johor Bahru. We are incredibly proud of our team, and your special recognition of our valued staff i.e. Mr Amri, Ms Stiye, Banquet team and also F&B team truly warms our hearts. We will certainly pass on your kind words to them, and we truly appreciate your recognition of their excellent service. It's wonderful to know that our staff went above and beyond to ensure that your stay and event were memorable, even in challenging circumstances. We value their dedication and commitment to providing top-notch service to our guests. Your suggestion of giving them a bonus and retaining them in our Trove management is greatly appreciated and will be considered. We believe in recognizing and rewarding the hard work and dedication of our team members. We are delighted to have had the opportunity to host your event, and we look forward to serving you again in the future. If you have any more events or stays planned, please don't hesitate to reach out to us, and we will be more than happy to assist you. Thank you once again for your kind words and for choosing Trove. We hope to welcome you back soon for another exceptional experience. Warm regards, TROVE Hotel Johor Bahru
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing service and excellent facilities. As soon as a I arrived the service was first class and the staff were both welcoming and friendly. So much to do and local transport links too. Would highly recommend
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Date of stay: July 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marketing Communications and Public Relations, Marketing at TROVE Johor Bahru
Responded 3 weeks ago
Dear iqb_tajuddin, Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you had such a fantastic experience during your stay here at Trove Hotel Johor Bahru. It's truly heartwarming to know that you found our services to be amazing and that you were impressed with our excellent facilities. We take great price in providing top-notch service and maintaining high-quality amenities for our guests' enjoyment. Our dedicated staff are thrilled to have left a positive impression on you with their warm and welcoming hospitality. We believe that a friendly & attentive team is key to making our guests feel at home. Thank you for your recommendation once again, and we hope to have the pleasure of welcoming you back to our hotel in the future. Warm regards, TROVE Hotel Johor Bahru
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$32 - US$50 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaJohorJohor Bahru DistrictJohor Bahru
NUMBER OF ROOMS
283
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Frequently Asked Questions about TROVE Johor Bahru
Which popular attractions are close to TROVE Johor Bahru?
Nearby attractions include Arulmigu Sri Rajakaliamman Glass Temple (0.8 km), KSL City Mall (0.9 km), and Pasar Malam (0.7 km).
What are some of the property amenities at TROVE Johor Bahru?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at TROVE Johor Bahru?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at TROVE Johor Bahru?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to TROVE Johor Bahru?
Conveniently located restaurants include Chez Papa French Bistro and Wine Bar, Gianni's Trattoria, and Naughty Bali.
Are there opportunities to exercise at TROVE Johor Bahru?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at TROVE Johor Bahru?
Yes, dry cleaning and laundry service are offered to guests.
Does TROVE Johor Bahru offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at TROVE Johor Bahru?
The staff speaks multiple languages, including English, Chinese, Indonesian, and Malay.