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Crystal Crown Hotel

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117 Jalan Tebrau, Johor Bahru 80250 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (117)
Room & Suite (52)
Dining (4)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 30/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crystal Crown Hotel
Updated 30/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#50 of 192 hotels in Johor Bahru
Location
Cleanliness
Service
Value

Everyone needs a place to lay their weary head. For travellers visiting Johor Bahru, Crystal Crown Hotel is an excellent choice for rest and rejuvenation. Well-known for its proximity to great restaurants and attractions, Crystal Crown Hotel makes it easy to enjoy the best of Johor Bahru.

As your “home away from home,” the hotel rooms offer a minibar, air conditioning, and a desk, and getting online is easy, with free wifi available.

Guests have access to 24 hour front desk, room service, and shops while staying at Crystal Crown Hotel. In addition, Crystal Crown Hotel offers a pool and breakfast, which will help make your Johor Bahru trip additionally gratifying. And, as an added convenience, there is free parking available to guests.

Close to some of Johor Bahru's most popular landmarks, such as Johor Bahru Sentral Railway Station (0.7 mi) and Johor Old Chinese Temple (0.7 mi), Crystal Crown Hotel is a great destination for tourists.

If you’re looking for a seafood restaurant, consider a visit to Ong Shun Seafood Restaurant, San Low Seafood, or Kedai Makanan Sin Kimdo, which are all conveniently located a short distance from Crystal Crown Hotel.

If you’re looking for things to do, you can check out Sultan Abu Bakar State Mosque (1.2 mi), which is a popular attraction amongst tourists, and it is within walking distance.

Whether you’re travelling for business, pleasure or both, Crystal Crown Hotel is sure to make your visit to Johor Bahru one worth remembering.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Taxi service
Meeting rooms
Parking
Wifi
Outdoor pool
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Spa
Massage
Salon
24-hour security
Baggage storage
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Chinese, Malay
142Reviews3Q+A29Room tips
Traveller rating
  • 12
  • 37
  • 63
  • 13
  • 17
Time of year
Traveller type
Language
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Popular mentions
WeeWeiYang wrote a review Feb 2021
Changi, Singapore1,399 contributions138 helpful votes
+1
Reviews by YC says it all. Briefings for quarantine not very conducive outside the hotel. It gets quite warm especially when we are withheld for a certain period. I saw improvements as bottled water is catered for the entire stay. Basically, this hotel is quite spacious and comfy. My only bugbears is that the basin mixer water feels not warm enough. No matter, I still give two thumbs up for they do heed our advice for improvements. Well done guys!
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Date of stay: February 2021Trip type: Travelled solo
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Response from Crystal Crown Hotel Petaling Jaya PJ, General Manager at Crystal Crown Hotel
Responded yesterday
Dear WeeWeiYang, During these trying times all we can do is try and be as good to each other as possible. This is what Crystal Crown Hotels is all about so we are happy to hear your stay with us was as plesant as possible. Our guests happiness does matter to us and we like to hear when we do a good job so thank you for your kind praise. We hope to welcome you back again anytime under any circumstances and please do not hesitate to let us know in advance and we will ensure you get our best room avaialable at the time. Best Regards, Crystal Crown JB Team
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ywchin979 wrote a review Dec 2020
Singapore, Singapore29 contributions4 helpful votes
Dear Crystal Crown Management Team, First of all, I would like to thank you for the hospitality during this period. To begin with, I have a brother who is currently serving quarantine at Hotel Ramada, so I know exactly what are the two hotels offering and its differences. Nevertheless, my stay with Crystal Crown has been a decent one which I am grateful for. I will also be honest with you that there are quite number of areas which need to be improved, not only for the wellbeing of the next batch of guests, but also for the benefit of your staff members. Hence, I would like to provide some constructive suggestions. 1) Communications a) Clarity on the rules of food / items delivery. The RELA briefed us on the arrival day, but it was unclear as we were seated outdoor. A suggestion is to include pictures in your document. See the attached photo for illustration. Besides pasting the rules at the entrance, you could also print it out in black and white for every room, together with the welcome letter. I believe that once the rules are spelled out clearly, the guests will manage their expectations accordingly. b) Distribute the 14 days necessities (e.g. mineral waters, trash bag, toiletries) at one shot. This is also a good practice of Hotel Ramada. Not only the guests can ration the items based on their needs, it also saves your hotel staff the trouble of attending to the needs of the guests at all time. c) Discontinue the whatsapp group. I understand the intention of setting up the group is for emergency purpose. But we all clearly know that this is not the case. Unfortunately, the chat group becomes a platform of all sorts of stuff: from requesting the daily necessities, clarifying the same delivery rules, asking the staff to pick up and send food / items, to spamming the group of 198 people with complaints and feud, or even turning the group into personal chat room. I believe once point a) & b) are sorted out, there is less need to use the whatsapp group as the main channel of communication. We can always use the phone in our room to call the front desk for additional requests or attend to emergency matters. Respecting the guests’ privacy is very much appreciated. 2) Dietary Preferences a) Make the effort to collect guests’ dietary needs and be committed to attend to it. This is a basic etiquette and fundamentals of the hospitality industries. Peanut and seafood allergies can be severe and deadly. The health of people with medical conditions (e.g. diabetes) could be affected. Not to mention the vulnerable such as the elderly, young children and pregnant women. We are human after all, hence the importance of mutual respect – treat the guests the way you want to be treated. b) Look after the well-being of the vegetarians. I would like to speak up for the vegetarians, especially those who practise strict vegetarianism. They cannot to take onions, garlic, chives, green onions and leeks, as it cause anger and desire which violates their religious practise. As such, food containing these herbs is not ‘clean’ hence they are unable to eat. Just like how we respect Muslim friends on the Halal diet, the same respect goes to the vegetarians friends too. We all deserve safe and proper meals. Giving my 2 cents here. Train and educate your staff members on the above with conviction. I believe it will reduce food wastage, protect personal space, improve the quality of the stay, and ultimately raise the standard of Crystal Crown Hotel. Take care.
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Date of stay: December 2020
Value
Cleanliness
Service
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Response from Crystal Crown Hotel Petaling Jaya PJ, General Manager at Crystal Crown Hotel
Responded 14 Dec 2020
Dear ywchin979, Your comments are very much appreciated. Your observations are totally correct and the detailed recommendations have been passed to the GM to review and implement with the various heads of department as appropriate. We are very happy to hear you also enjoyed your stay and we thank you for your patronage. If ever you are in the area again and need a room, kindly let us know and we will reserve the best room available for your stay. Kind Regards, Crystal Crown JB Team
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jazz_shazrun wrote a review Jan 2020
1 contribution
Apart from the non operational lifts during our stated, it was a good cosy hotel. It was one second times here, liked it very much for its location and simple yet clean room. Perhaps next time if stay here, will have better experience
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Review collected in partnership with this hotel
Date of stay: January 2020
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Response from CCHPJ, Guest Relations Manager at Crystal Crown Hotel
Responded 12 Feb 2020
Dear jazz_shazrun, Thank you for staying with us. It sounds like you have stayed with us many times before as well so from the team here at Crystal Crown we want to tell you how much we appreciate your patronage. We are in the midst of starting our customer rewards program and we would like to extend to you an invitation to join the program. As a member you will get room discounts, welcome drinks, free breakfasts, and more. Don't worry, it's free of course and open to those who stay with us frequently. If interested, please share your contact details with us to sign up. Thanks again for your patronage and we look forward to welcoming you back in the future. Regards, Crystal Crown JB Team
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danwhw wrote a review Dec 2019
Kuala Lumpur, Malaysia42 contributions20 helpful votes
room spacious but interior looks old. shower head not working properly during my stay. should remove the bath tub. plenty car park but exiting it a bit confusing as I end up coming out from the coffee house!
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Date of stay: October 2019
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Response from CCHPJ, Guest Relations Manager at Crystal Crown Hotel
Responded 7 Jan 2020
Dear danwhw, Thank you for taking the time to leave your review. We take our guests comments seriously and your experience with your room facilities will be fixed. Could you please make us aware of your room number? We have ongoing works towards improving our rooms and updating the overall hotel and its facilities. We are constantly releasing new rooms, so please check back with us for your next visit and let the front desk know you reviewed us here. We will be sure to give you the best room we have available at the time. Best Regards, Crystal Crown JB
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LoveEatLoveTravel wrote a review Dec 2019
Kuala Lumpur, Malaysia5 contributions
Upon arrival, the front desk was with quite a number of guests queueing up to check in. The check in process was rather slow however we understand that it wasn't the front desk problem as everything had to be done manually. Hope the management can look into this and upgrade their system to lessen the admin work of front desk staff. Farah from the front desk is very professional and did her best to accommodate with the request. The room we had was on the 10th floor as it is non smoking floor and it's newly renovated room. We were so satisfied with the overall cleanliness and room decor! The breakfast spread was mainly local food but nice!
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Date of stay: December 2019Trip type: Travelled as a couple
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Response from CCHPJ, Guest Relations Manager at Crystal Crown Hotel
Responded 7 Jan 2020
Dear LoveEatLoveTrave, Thank you for your review and for your understanding regarding your checkin. Especially your comments regarding your experience with Farah are much appreciated and have been passed on. It's always great to hear when our guests have good comments to share with us. Your concerns regarding our technology are shared with us at the hotel and we are in the process of upgrading as we speak. We apologise if this impacted your stay in any negative fashion, however, we aimed to have a more streamlined checkin process soon. We look forward to welcoming you back again soon, and please mention in advance of your booking that you reviewed us on Trip advisor for the best room available. Best Regards, Crystal Crown JB
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PRICE RANGE
US$28 - US$38 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaJohorJohor Bahru DistrictJohor Bahru
NUMBER OF ROOMS
264
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Frequently Asked Questions about Crystal Crown Hotel
Which popular attractions are close to Crystal Crown Hotel?
Nearby attractions include KSL City Mall (0.4 km), Pasar Malam (0.4 km), and "Dinosaurs Alive" Water Theme Park (0.3 km).
What are some of the property amenities at Crystal Crown Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Crystal Crown Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crystal Crown Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Crystal Crown Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Crystal Crown Hotel?
Conveniently located restaurants include Restaurant Teck Sing, Naughty Bali, and D'Laksa - Original Penang Laksa.
Are there opportunities to exercise at Crystal Crown Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Crystal Crown Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Crystal Crown Hotel?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to Crystal Crown Hotel?
Many travellers enjoy visiting Kranji Beach Battle Site (6.1 km).