Everyone needs a place to lay their weary head. For travellers visiting Johor Bahru, Crystal Crown Hotel is an excellent choice for rest and rejuvenation. Well-known for its proximity to great restaurants and attractions, Crystal Crown Hotel makes it easy to enjoy the best of Johor Bahru.
As your “home away from home,” the hotel rooms offer a minibar, air conditioning, and a desk, and getting online is easy, with free wifi available.
Guests have access to 24 hour front desk, room service, and shops while staying at Crystal Crown Hotel. In addition, Crystal Crown Hotel offers a pool and breakfast, which will help make your Johor Bahru trip additionally gratifying. And, as an added convenience, there is free parking available to guests.
Close to some of Johor Bahru's most popular landmarks, such as Johor Bahru Sentral Railway Station (0.7 mi) and Johor Old Chinese Temple (0.7 mi), Crystal Crown Hotel is a great destination for tourists.
If you’re looking for a seafood restaurant, consider a visit to Ong Shun Seafood Restaurant, San Low Seafood, or Kedai Makanan Sin Kimdo, which are all conveniently located a short distance from Crystal Crown Hotel.
If you’re looking for things to do, you can check out Sultan Abu Bakar State Mosque (1.2 mi), which is a popular attraction amongst tourists, and it is within walking distance.
Whether you’re travelling for business, pleasure or both, Crystal Crown Hotel is sure to make your visit to Johor Bahru one worth remembering.
Reviews by YC says it all. Briefings for quarantine not very conducive outside the hotel. It gets quite warm especially when we are withheld for a certain period. I saw improvements as bottled water is catered for the entire stay. Basically, this hotel is quite spacious and comfy. My only bugbears is that the basin mixer water feels not warm enough. No matter, I still give two thumbs up for they do heed our advice for improvements. Well done guys!
Dear Crystal Crown Management Team, First of all, I would like to thank you for the hospitality during this period. To begin with, I have a brother who is currently serving quarantine at Hotel Ramada, so I know exactly what are the two hotels offering and its differences. Nevertheless, my stay with Crystal Crown has been a decent one which I am grateful for. I will also be honest with you that there are quite number of areas which need to be improved, not only for the wellbeing of the next batch of guests, but also for the benefit of your staff members. Hence, I would like to provide some constructive suggestions. 1) Communications a) Clarity on the rules of food / items delivery. The RELA briefed us on the arrival day, but it was unclear as we were seated outdoor. A suggestion is to include pictures in your document. See the attached photo for illustration. Besides pasting the rules at the entrance, you could also print it out in black and white for every room, together with the welcome letter. I believe that once the rules are spelled out clearly, the guests will manage their expectations accordingly. b) Distribute the 14 days necessities (e.g. mineral waters, trash bag, toiletries) at one shot. This is also a good practice of Hotel Ramada. Not only the guests can ration the items based on their needs, it also saves your hotel staff the trouble of attending to the needs of the guests at all time. c) Discontinue the whatsapp group. I understand the intention of setting up the group is for emergency purpose. But we all clearly know that this is not the case. Unfortunately, the chat group becomes a platform of all sorts of stuff: from requesting the daily necessities, clarifying the same delivery rules, asking the staff to pick up and send food / items, to spamming the group of 198 people with complaints and feud, or even turning the group into personal chat room. I believe once point a) & b) are sorted out, there is less need to use the whatsapp group as the main channel of communication. We can always use the phone in our room to call the front desk for additional requests or attend to emergency matters. Respecting the guests’ privacy is very much appreciated. 2) Dietary Preferences a) Make the effort to collect guests’ dietary needs and be committed to attend to it. This is a basic etiquette and fundamentals of the hospitality industries. Peanut and seafood allergies can be severe and deadly. The health of people with medical conditions (e.g. diabetes) could be affected. Not to mention the vulnerable such as the elderly, young children and pregnant women. We are human after all, hence the importance of mutual respect – treat the guests the way you want to be treated. b) Look after the well-being of the vegetarians. I would like to speak up for the vegetarians, especially those who practise strict vegetarianism. They cannot to take onions, garlic, chives, green onions and leeks, as it cause anger and desire which violates their religious practise. As such, food containing these herbs is not ‘clean’ hence they are unable to eat. Just like how we respect Muslim friends on the Halal diet, the same respect goes to the vegetarians friends too. We all deserve safe and proper meals. Giving my 2 cents here. Train and educate your staff members on the above with conviction. I believe it will reduce food wastage, protect personal space, improve the quality of the stay, and ultimately raise the standard of Crystal Crown Hotel. Take care.…
Apart from the non operational lifts during our stated, it was a good cosy hotel. It was one second times here, liked it very much for its location and simple yet clean room. Perhaps next time if stay here, will have better experience
room spacious but interior looks old. shower head not working properly during my stay. should remove the bath tub. plenty car park but exiting it a bit confusing as I end up coming out from the coffee house!
Upon arrival, the front desk was with quite a number of guests queueing up to check in. The check in process was rather slow however we understand that it wasn't the front desk problem as everything had to be done manually. Hope the management can look into this and upgrade their system to lessen the admin work of front desk staff. Farah from the front desk is very professional and did her best to accommodate with the request. The room we had was on the 10th floor as it is non smoking floor and it's newly renovated room. We were so satisfied with the overall cleanliness and room decor! The breakfast spread was mainly local food but nice!