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4.5
#1 of 140 hotels in Johor Bahru
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Step into DoubleTree by Hilton Johor Bahru, where contemporary elegance meets vibrant city living. Relax in our stylish rooms, each designed for your utmost comfort. At our Executive Lounge, find exclusive amenities and personalized services. Guests of all ages can enjoy our facilities including a fitness center, steam room, jacuzzi, and an inviting outdoor pool. Children can splash and play in our dedicated kids' pool. Embark on a culinary journey at our four dining venues: Makan Kitchen, where Malaysian and international flavors come alive; Tosca, a haven for fans of Italian cuisine; The Food Store, your destination for quick and delicious bites; and Axis Lounge, where you can savor drinks and light snacks in a sophisticated setting. Centrally located just 1 km from the Johor Bahru CIQ complex and a short stroll from the historic waterfront, DoubleTree by Hilton Johor Bahru offers unparalleled convenience to shopping venues, major businesses, and significant historical landmarks.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Chinese, Indonesian, Malay
Location
12 Jalan Ngee Heng, Johor Bahru 80000 Malaysia
Doubletree By Hilton Johor Bahru
3,255 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Nestled in a prime spot near shopping hubs and the Singapore border, Doubletree by Hilton Johor Bahru garners accolades for its cozy and inviting atmosphere, as noted by numerous guests. While opinions on room size and value vary, the spaciousness and comfort of the rooms are widely praised.
Reviewers are united in their appreciation for the hotel's cleanliness and the high level of service provided by the attentive staff. Amenities like the executive lounge and pool also receive positive mentions, enhancing the overall guest experience.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Comprehensive
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The hotel location is bit off the main road, getting to/from the malls need a bit of walking, but it was raining during my stay there over the weekend.
Check in/out was fast and efficient, there are staffs around to ensure you don't queue for too long, and you get a warm cookie. Staff are friendly, approachable and knowledgeable in their area of work.
My room faced the Tebrau side, with view of the many condos and hotels in the horizon. The room is comfortably sized, not too small. There's a glass wall partitioning the bath room and bed, but i do not know how to move up/down the blind that's covering it. Also, to my dismay, there are no in room disposable slippers, they are great if you forget to bring your own slippers and need something to slip on quickly to walk around.
There's a Pool and Italian restaurant on the 13th floor, i also discovered there is a Jacuzzi and Steam-room. I went to try the Jacuzzi but it doesn't seem to function fully, not all the nozzles are working or perhaps i didnt know how it works, also I didnt know how the locker works either, there are no instruction.
Food at the breakfast Makan restaurants is awesome, I like that there's a Juice Bar and a make-to-order Waffle and Pancake counter, also the standard Egg Station. Food is very nice and huge variety. I get to try some unique Malay food.
Overall, it is a very nice hotel to stay, just that i find the location is bit off and they need to work on the small detail to get an Excellent.
Will be back !
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Date of stay: March 2020
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel_Alcaraz_DTJB, General Manager at Doubletree By Hilton Johor Bahru
Responded 9 Mar 2020
Dear plwh888, Thank you for sharing your feedback with us. I'm glad you were mostly satisfied with your experience, especially in regards to our team's hospitable service and the extensive range of breakfast choices served at Makan Kitchen. Good to know you liked our warm welcome cookies too! Regarding our facilities and amenities, rest assured you can ring our Careline Team anytime as they're ever-ready to assist you should you have any enquiries on how to use them. However, I appreciate your well-meaning suggestions and they're duly noted for improvement. My team and I look forward to hosting you again on your next visit to JB! :) Sincerely, Daniel Alcaraz General Manager
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I choose to stay at the Double Tree by Hilton while on a business trip to Johor Bahru recently. The room is fully sanitized and the entrance door was sealed with a “Sanitized” worded label. The room smell of freshness. It was a spacious room with a King size bed. You can even choose and request for the four (4) different types of pillows to sleep on. 🤣
Amenities wise is pretty standard with coffee and tea bags with sugar & creamer. Nothing fancy.
During registration at the frontdesk, was given a big cookie and it was so so nice & tasty, I had to request for a second helping 🤓
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Date of stay: March 2021Trip type: Travelled on business
Room Tip:Book early before you arrived as it was fully booked during my stay.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Alcaraz, General Manager at Doubletree By Hilton Johor Bahru
Responded 3 Jun 2021
Dear simonwong88, Thank you for sharing this write-up on your experience. I'm happy you've had a pleasant stay at our hotel, and that you were certainly impressed with our clean and well-appointed rooms. Glad you appreciated our pillow menu too! :) My team and I can't wait to welcome you back with another fresh batch of cookies when conditions are better. In the meantime, take care and stay safe! Sincerely, Daniel Alcaraz, General Manager
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I have stayed at this Hilton for pleasure approximately five times in the past 16 months. Every stay has been most pleasurable. The rooms are very clean: no mold in the bathrooms, no musty or mildewy smell when the air con runs, no dust on the furniture or stains on the carpet or walls. The pool area is lovely, large and well-maintained. It’s on the 14th floor and offers a beautiful view of the area. The Tosca restaurant, also on the 14th floor, has great food. The staff is friendly and polite, and speak good English. The Crystal Leaf Spa inside the Hilton has some quite good masseuses too!
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel_Alcaraz_DTJB, General Manager at Doubletree By Hilton Johor Bahru
Responded 16 Jan 2020
Dear moeats, Thank you for your continuous support and for leaving us such encouraging feedback. I'm pleased to hear it was a very positive and enjoyable experience for you and that you were impressed with the upkeep of our rooms as well as the facilities we provide. It's also a treat to know you loved the cuisine at Tosca and that our team took excellent care of you throughout! I look forward to welcoming you back for another memorable stay at our hotel! Sincerely, Daniel Alcaraz General Manager
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Bad service attitude of hotel staff, who is unrespectful. Please refrain from using the toilet on level 13 on swimming pool as the staff will check on you. Poor location as it is not near any mall, poor room quality as furniture and bathroom dated. Toilet flush is weak and rain shower cap is spoilt.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel_Alcaraz_DTJB, General Manager at Doubletree By Hilton Johor Bahru
Responded 2 Jan 2020
Dear Mabyun, Thank you for taking the time to write a review about your recent stay and for bringing this matter to my attention. I'm disappointed to note that you had to endure an uncomfortable situation that tainted your overall experience here. Upon further investigation, there was a misunderstanding on our team's part due to your name not tallying with the name that appeared in our system as you had checked out at that point in time. If I may explain, our hotel facilities are exclusively for in-house guests, thus for security purposes, our team members would regularly check on guests' status when doing their rounds near them. On behalf of the team, please accept my sincerest apologies for the confusion and the distress it had caused you. Rest assured, we'll be reviewing this with our team to ensure that this won't happen again in the future. I hope we'll have another opportunity to welcome you back for a renewed stay, with much-improved services and your restored faith in our hotel. Sincerely, Daniel Alcaraz General Manager
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We had the opportunity to spend 2 days 1 night with Doubletree by Hilton at JB and got to say it was a great experience. Even better than the one at Malacca.
Checked in was fast, staff were very very friendly, lobby and room were clean and absolutely love the cookies given upon checking in. Perfect snack before our massage.
Love the idea of 'Travel Lite' - each room has shampoo, shower gel etc from Crabtree and Evelyn. We love having soft and firm pillow. Had a really good sleep that night. Good range of TV programmes. A short 5 to 10 minutes walk to JBCC and City Square Mall.
Highly recommend for a good stay in JB!
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel_Alcaraz_DTJB, General Manager at Doubletree By Hilton Johor Bahru
Responded 9 Mar 2020
Dear ktshui, Thank you for leaving us a superb review of your stay. I'm pleased to learn you were impressed with a great many aspects of your experience, from our clean rooms and convenient amenities to the hospitable service of our team. Glad you appreciated our warm welcome cookies too and on top of that, it's always great to know that our convenient location continues to serve you well! We can't wait to host you again on your next trip to JB! Sincerely, Daniel Alcaraz General Manager
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I am utterly disappointed with the service provided by the front office namely Tammie, Rachel and Karen. They were too robotic, but not warm neither did they offer anything extra to make my stay a more pleasant one. Tammie especially who validated my parking ticket did not give me a smile neither did she utter a word to me, not even a “hello” or “thank you”.
I do have to complement Syed Khalid providing the Bell Service who was very friendly, warm and comfortable feb had the courtesy to offer me mineral water as I departed.
Please improve your front office service. I have been to Doubletree Penang and Doubletree KL and if I may say, Doubletree JB has the poorest front office service.
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Date of stay: November 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel service is very good and service center responses to service requests promptly. I booked two rooms and both are very clean.
I traveled with three children and hotel staff proactively offered extra bedsheets and shower towels.
Breakfast is good with plenty of options.
A minor downside is that the pool is not as big as the picture shown.
The location is close to Komtar JBCC and City Square, but it's not an easy walk especially with kids and stroller. I booked in this location mainly because of Angry Bird Activity Park, unfortunately, it's permanently closed.
There is one small-to-medium size supermarket in Komtar JBCC.
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Date of stay: December 2022Trip type: Travelled with family
Room Tip:Angry Bird activity park in Komtar JBCC is permanently closed.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andreas Justkowiak, General Manager at Doubletree By Hilton Johor Bahru
Responded 31 Jan 2023
Dear Lilian L, Thank you for leaving us with a great review. I am pleased that you find your stay here pleasant. Glad you liked the hotel room and breakfast. However, I am disappointed to hear about the shortfall in our facilities. I hope to have the opportunity to welcome you back for a renewed stay. Sincerely, Andreas Justkowiak, General Manager
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I stayed for work. The restaurant choice is very limited. The main cafe only serve buffet in breakfast, lunch and dinner. So if the guest want a lar carte, you are forced to go the western restaurant. There is no restaurant nearby. You better to have a car with you. The hotel provides the basic toileries but not even cotton pad or cotton bud. In addition, it is very strange that the door of some rooms opened but was dark inside. very scary.
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Date of stay: January 2020
Value
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel_Alcaraz_DTJB, General Manager at Doubletree By Hilton Johor Bahru
Responded 23 Jan 2020
Dear tongrachel, Thank you for sharing your feedback with us. I appreciate your constructive comments as we always strive to improve our services and offerings to continuously provide better experiences for our guests. Having said that, our main outlet, Makan Kitchen serves a huge variety of local specialties and we have ala carte options there as well. Regarding our location, however, there are plenty of restaurants and shops available that are just a 10-minute walk from our hotel. As for certain bathroom amenities, in keeping with our hotel's 'travel light' philosophy as well as our aim towards incorporating more environmentally friendly approaches into our products, we've made additional toiletries such as cotton pads and cotton buds available upon request. With regard to your experience seeing some rooms' doors left open, I would appreciate it if you could elaborate upon this and e-mail my team and I at johorbahru.info@hilton.com so we may personally assist you and further investigate this matter. I do hope we'll have another opportunity to welcome you back next time for a renewed and much-improved stay. Sincerely, Daniel Alcaraz General Manager
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We have been staying here before COVID, as well as in other hotels. It is also the first hotel we stayed since the borders reopened. I could say that we have seen it's transformation since the pandemic. Checking in is always a breeze as after we deposited our luggages at the lobby, we headed straight for the Lounge. It's great to meet Andrew (Director of Operations) here again with his warmth welcome and smile. By now, our little ones also know him and our family really enjoy this opportunity to catch-up too. He is always attentive and meticulous to ensure that all the finer details are well taken care of during our stay, from the usual roll-away bed, extra chocolate cookies for the boys and arrangement for late check out, if our driver is late, etc. He is also the reason why we decided to return and not trying other new hotels. After all, we enjoy the familiarity of faces, comfort of the team (check-in, lounge, Makan Kitchen, housekeeping, etc) cleanliness of the rooms, variety of the food and centralized location with easy access to the various malls/locations that we plan to visit during each holiday.
It was a wonderful break in the year end, and I believe the countdown was a blast too! Thank you for always being part of our memories and see you again in 2023! Your are undisputedly the best in Johor Bahru!
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andreas Justkowiak, General Manager at Doubletree By Hilton Johor Bahru
Responded 1 Feb 2023
Dear Ervin K, Thank you for sharing your feedback and letting us know about your most recent stay with us at DoubleTree by Hilton Johor Bahru. I am pleased that you find your stay here pleasant. Your compliment towards Andrew will certainly be passed on and I am sure he will be equally pleased to hear. We sincerely look forward to welcoming you again soon for another splendid experience. Sincerely, Andreas Justkowiak General Manager
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Stayed overnight with rooms with all essentials (ease travel light indeed), 7am breakfast delivered in room dining. Property is near to the city medical facilities. Room have sanitised seal on arrival
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Date of stay: January 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Alcaraz, General Manager at Doubletree By Hilton Johor Bahru
Responded 24 Jan 2021
Dear aspironz, Thank you for leaving us a 5-star review. I'm glad you've enjoyed your experience with us and that everything lived up to your expectations, including our well-equipped accommodation, swift service and stringent SOPs. It's great to know you felt safe and at peace throughout your stay. I look forward to welcoming you back to DoubleTree by Hilton Johor Bahru—hopefully soon! Sincerely, Daniel Alcaraz General Manager
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Yes, I believe so. Though I have not personally seen any babies in the Executive Lounge, the helpful staff might be able to secure one for you. A word of advice: the holiday season tends to be very crowded and sometimes the Lounge gets very busy, so it's probably wise to arrive 30 minutes before it officially opens.
An exec lounge is for people staying on the executive floors only. So you can have your breakfast at the lounge instead of the coffeehouse with other guests. Though the food will likely be limited. There would also be free tea/snacks at diff parts of the day. Its worth it if you plan on eating in the hotel.
"If bathroom door is hard to lock/unlock, could be missing knob.
Spa shop at level 1 is excellent! Closes at 1 am. Skip the shop at left of hotel.
On left of hotel is mini mart"
There are more places to choose from in the Johor Bahru area.
PRICE RANGE
RM 363 - RM 570 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaJohorJohor Bahru DistrictJohor Bahru
NUMBER OF ROOMS
333
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
