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Stayed 3D2N! Upon check out, guest name totally wrong in the system and printed in the receipt but the room no. was the room which I stayed in!!!! This is too ridiculous!!!! Brought up the complain to reception manager they didn't seem to feel sorry...More
Response from Maanagement, Manager at StarCity Hotel Alor SetarResponded 20 June 2016
Dear Rolence- low, Upon receiving your very strong feedback on our service, we carried out an investigation on where the chain of service could have gone wrong.
Our records show that your room was reserved and registered for you by a friend of yours.
Check-in check-out was good, smooth and fast. The place needs an upgrading especially the restaurant, and the food too. Breakfast was ok but for lunch and dinner, quite disappointing, and had to wait for refills, that too only done when told that the food is...More
when we arrive at hotel..
only one person on duty at the counter, but friendly staff.
we book room no 307 for 4 days.
I do not like the carpet in the hallway it look old.
This hotel is located just 200 meters from the...More
Friendly and welcoming staff. Rooms comfortable and bathroom clean - although somewhat dated. Good location for the new mall - within walking distance. Breakfast was underwhelming and coffee wasn't at all good!
US$36 - US$56 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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