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Hotel Grand Crystal Kedah

Grand Crystal Hotel 40 Jalan Kampung Perak, Alor Setar 05100 Malaysia
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Free cancellation until 14/05/22
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Free cancellation until 14/05/22
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Free cancellation until 14/05/22
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Traveller (9)
Room & Suite (14)
Dining (2)


#25 of 35 hotels in Alor Setar
Hotel Grand Crystal is strategically located in the town area. We are within walking distance to several art, cultural and historical museum and within distance to the famous Mahathir's Birth Plac, Zahir Mosque and Alor Setar Tower. It also features an outdoor pool and a coffee house. Rooms are equipped with air conditioning and satellite Tv. Private bathrooms come with a bathtub and hairdryer. A minifridge and coffee/tea maker are also provided. A variety of Malaysian delicacies and continental dishes are served at the hotel's Putra Coffee House. Alternatively, room service is provided. Guests who drive can enjoy free parking at here. Aside from a 24-hour front desk, the hotel also provides laundry services.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Coffee shop
Children Activities (Kid / Family Friendly)
Meeting rooms
24-hour security
Baggage storage
Outdoor pool
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Interconnected rooms available
Room service
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Good to know
Languages Spoken
English, Indonesian, Malay
30Reviews1Q+A8Room tips
Traveller rating
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shahrulhafeez wrote a review Dec 2015
Petaling Jaya, Malaysia24 contributions14 helpful votes
when arriving, the front desk staff quit friendly but should learn more about customer service. He should learn which task to prioritize, to entertain the customer in front of him or to answering a lot of phone call or to give an instruction to his buddy. Oh i forget to mention, he just the only person sit at that desk. I think i should forgive him coz my check time processing time is just not more than 15 minutes. My bad coz i book this hotel via agoda.com so this gentlemen issue me two separate bills, one for my room and one for breakfast for tomorrow. Off course with two time credit card swiped. Luckily the bank doesn't count how many you swipe your card monthly so no extra charge for that (hahaha). The room is quit spacious but the interior if was not that good. Closet
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Date of stay: December 2015
HO D wrote a review Dec 2015
Kuala Lumpur, Malaysia200 contributions70 helpful votes
Hotel has long been in existence and need refurbishment in rooms and restaurant. It gives the impression it is an old hotel by the look from the outside. It is a budget hotel but could have been better if the right things are in place or else hotel would run down and it will lose more customers. It is a pity....hotel with good location, car park and individual block by itself but badly maintained. It is no use just keep it as it is. At the most, many guest would stay for 1 night, after that, they would check out to other hotels due to so much defects, problems and unpleasantness. Staff are cool & at their level best to maintain their posture when bombarded by complaints and grievances which really is not their fault.
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Date of stay: March 2015
Suzy S wrote a review Oct 2014
Rock Falls, Illinois163 contributions24 helpful votes
The rooms were spacious and the floors were stripped of their carpeting. It was also clean. However, this hotel is really old and it shows. Air conditioning vibrated with such noise, we had to lower the intensity (which are only 3 levels). The toilet had very weak flushing power (yikes!) Curtains were dusty and allowed sunlight to penetrate via gaps. We were so worried the shower fixtures would fall off! If you are just staying one night and looking for a cheap, clean hotel, this is the place. Also a plus; Ong Nasi Lemak is just across the street.
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Date of stay: October 2014
Tom A wrote a review Jul 2014
Penang Island, Malaysia181 contributions92 helpful votes
The room was spacious, big.. Far bigger than loads of 3 stars hotels i've been to. Spacious bathroom with bath tub. Affordable price as RM100 / night via Booking.com. However, the air cond. was barely cool. It was quite hot sleeping with comfortable bed, thick blanket but slow air cond.
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Date of stay: July 2014
Response from HotelGC, General Manager at Hotel Grand Crystal Kedah
Responded 3 Sep 2014
Thank you for your compliments on our staff friendliness. Its has certainly boost their confidence to continue delivering their best service. Your observation regarding the comfortable bed with spacious bathrooms, bathtub and room size to be "far bigger than load of 3 stars" is indeed precise. We are glad we could provide you with the comfort that exceed your expectation for similar priced hotels in Alor Star. We however apologized for the "barely cool and slow air condition". The situation had been rectified. The caused of the a/c was identified however due to the delayed delivery of several cooling components for the air conditioning unit, our Hotel encountered this "warming situation" . Coupled with the warm weather during that period, it had made the matter unpleasant. We thank you for your visit and look forward to serving you again
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Shaharum A wrote a review Jun 2014
Kajang, Malaysia157 contributions169 helpful votes
Old, outdated and unpleasant were how I describe this hotel. It never came into my mind that I will end up at this kind of hotel especially in Malaysia but it happens. I've stayed for 3 days 2 night at deluxe room. Staffs were warm though. The facilities looks old and outdated at every corner. The room was big but has the unpleasant smell, perhaps due to the old carpeted floor. The furniture were dilapidated and amenities look and feel cheap except for the LCD TV. Do not expect much for the breakfast. Overall, it was a bad choice and unfortunately an awful experience for me. There were many new hotels nearby and it's not worth to spend your money here.
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Date of stay: June 2014
US$22 - US$32 (Based on Average Rates for a Standard Room)
MalaysiaKedahKota Setar DistrictAlor Setar
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