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Hotel Grand Crystal Kedah

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Grand Crystal Hotel 40 Jalan Kampung Perak, Alor Setar 05100 Malaysia
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Traveller (9)
Room & Suite (14)
Dining (2)

About

#25 of 35 hotels in Alor Setar
Location
Cleanliness
Service
Value
Hotel Grand Crystal is strategically located in the town area. We are within walking distance to several art, cultural and historical museum and within distance to the famous Mahathir's Birth Plac, Zahir Mosque and Alor Setar Tower. It also features an outdoor pool and a coffee house. Rooms are equipped with air conditioning and satellite Tv. Private bathrooms come with a bathtub and hairdryer. A minifridge and coffee/tea maker are also provided. A variety of Malaysian delicacies and continental dishes are served at the hotel's Putra Coffee House. Alternatively, room service is provided. Guests who drive can enjoy free parking at here. Aside from a 24-hour front desk, the hotel also provides laundry services.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Coffee shop
Children Activities (Kid / Family Friendly)
Meeting rooms
24-hour security
Baggage storage
Parking
Wifi
Outdoor pool
Restaurant
Newspaper
Shops
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Safe
Telephone
Bath / shower
Complimentary toiletries
Iron
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Indonesian, Malay
30Reviews1Q+A8Room tips
Traveller rating
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TanCK wrote a review Nov 2013
Malaysia132 contributions41 helpful votes
The hotel is very old, refurbishments are required to the exterior and interior of the hotel, especially the wall finishes, the carpet of the hotel should be entirely changed. I stayed at an deluxe room, which should have a bath tub, but the room assigned to me without it and my complaint was not answered. Poor selection for breakfast. The water at the swimming pool looked dirty. I reached the hotel at around 8am, they allowed me to have early check-in. But when i requested to extend my check-out time to 4pm, they wanted to charge me half-day rate. The good point about this hotel is that it is easy to get hawker food behind the hotel at night.
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Date of stay: July 2013
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Response from HotelGC, General Manager at Hotel Grand Crystal Kedah
Responded 7 Apr 2014
A month after your visit, the Hotel went through a 2 months renovation. New furnitures were added to lobby and the coffee house were renovated and adding to it a more welcoming atmosphere. The front porch of the Hotel were replaced with a transparent roof, allowing more light to enter the compound. Most of the deluxe rooms has bathtubs except for the corner rooms. Perhaps, you may request for room away from the corner of the building if you required a bath tub. The items on the breakfast changes daily, as we have several local fried dishes, fruits, salad, cereals, bread local pastry, eggs, juices and coffee & tea. We are the only 3 star hotel in town with a swimming pool. The pool is cleaned daily especially when many guests utilized it. Occasionally the water may appear cloudy as some guests may have failed to notice the signs that they should shower before entering pool and wear proper swimming attire. Hence, your observation is accurate that the swimming pool looked dirty prior to the daily cleaning.
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AnissaH973 wrote a review Nov 2013
Melaka1 contribution1 helpful vote
stayed at this hotel for two nights.1st impression lobby look old and looks like typical chinese hotel.this make me curious regarding their coffee house halal status.but i already ask at the reception counter and they tell me all their kitchen staff is malay.glad to hear that.then i enter the guest lift.lift smell something that i dont know where it comes from and the condition is worrying me.reach at the floor the carpet is smelly,corridors light so dim.feel quite scary.then i enter the room,the tv is quite dusty and what make me laugh is when the receptionist give me the remote control at counter during check in.so funny.not like other hotel.they should place the remote inside the room.even budget hotel can put the remote inside the room.it make me feel we as a guest who stay
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Date of stay: October 2013
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Response from HotelGC, General Manager at Hotel Grand Crystal Kedah
Responded 7 Apr 2014
Thank you for your observation and comments. Our Hotel is popular for its local cuisine, especially for the local Authentic Malay food. The kitchen and coffee house are Halal certified and you can rest assure that we are in full compliance with the necessary rules. Vast majority of our personnels are Malay including the kitchen staffs. Rest assured that periodic cleaning are being carried out on the carpets, We have since added more air fresheners to several strategic areas to freshen up the property. Additional lightnings were added after the recent renovation to the Hotel and we are changing our old light to LED white lights. This has brighten up the places and corridor, giving guests the necessary lighting to and feeling at home. We prefer to hand out the remote to guests for several reasons. By collecting the remotes from the rooms, were check to ensure batteries life is good, that its is working well, wiped down by house keeping staff and always available when guests checked in the room.
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Nicklim69 wrote a review Jul 2013
Kuala Lumpur, Malaysia15 contributions10 helpful votes
Hotel has spacious room, clean and ideal for small children. My prince and princess enjoyed themselves. Our room has lcd tv and astro. Stayed at the deluxe double room with timber flooring and children can play freely. The room size is 40 % larger, with bathtub compared to surrounding conventional hotel of similar category and price in Alor star. Hotel has a beautiful large pool but no wading pool, so keep an eye on your children they in the water. Surprisingly it has mini bar, coffee teas facilities and toilet with shower gel and shampoo. Wifi signal is fine but they could improve on the variety of breakfast. Similar food served over the 3 days of our stay. Staff are friendly and we will sure to return here again. We enjoyed out stay without paying through our nose.
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Date of stay: May 2013
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azamiah wrote a review Dec 2012
1 contribution1 helpful vote
reception in front desk is good....house keeeper look so rude when i ask to change their bedlinen...because when i sit on the bed....my body all get itchiness....the house keeper just enter my room n change the bedlinen without any of my permission. After a few hours...i check out and find another hotel! Not suitable for holiday.
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Date of stay: December 2012
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AdilaHoney wrote a review Aug 2012
Serendah39 contributions31 helpful votes
Reached hotel on 1st day hari raya..booked through agoda after read good reviews in tripadvisor..good reception girl welcome us but unfriendly supervisor/manager stand at the reception area wt a weird face..room space ok..we stay in a triple bed room..can put 1 single mattress addition..plugs not in good condition..old tv,no remote,too small jug kettle,rubbish bin no plastic,fridge too noise..and the most unhappy part is...swimming pool too dirty..it's festive season & they didnt clean/maintain the cleanliness...i dont recommend this hotel...it's my 1st & last stay here...
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Date of stay: August 2012
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PRICE RANGE
US$22 - US$32 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaKedahKota Setar DistrictAlor Setar
NUMBER OF ROOMS
130
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