Attentive service staffs- with good first impression when Ms Nur Azmira was so immediate in her email responses to my enquires which I booked 3 days before arrival from Trip.com. My package came with complimentary airport transfer, and Mr Annis waited for me patiently as my flight was delayed and while I run some errands in the airport. Had contact with Mr Hakimin a few times in the reception and each time he is patient and detailed in explanation. Look beyond the structure of the resort which is undergoing remodeling in stages. The ground and staff are complimenting factors. Walk to the far end of water sport centre and the right corner is line with local stalls. Another 8mins walk to the Tanjung rhu mangrove jetty which I booked SUP trips with h2ocean. The private beach with sunset views and the green lights from fishing boats are a view to marvel as I take time to slow my pace. Free complimentary drinks for 2 nights- I have my dinner on both nights at Saffron - great pizza / burger with beer. I have a wonderful stay as a solo female traveller.…
Me and my family checked in today at 10pm with very frustrating experience we ever had. Your front office staff was courteous enough and polite while the security staff was very rude and pain in the neck. We purposedly booked this resort to unwind and relax hoping that your claimed 5 star rating is as the same 5 star treatment we had in other hotels/resorts. However, your security staff has ruined everything. I personally felt discriminated since I only managed to rent an Avanza. You see, I had a very long day today with unpleasant treatment since morning..my flight got cancelled, so we have to purchased last minute lowsy ferry ride. We booked 2 vellfires, only one arrived. We have to search for other mpv..so this lowsy avanza was all that still available..I thought this resort staff will not judge customers arriving to their resort according to their ride..boy..how surprised I was with your staff's treatment. We paid for vallet but was asked to park by our own.. come on..what's the point of paying for vallet if we have to park it on our own?? What's more frustrating was the annoying security asking me to park away from the foyer..it was 10.15 pm.. there was about 7-8 feet spacing for other cars to pass.. I was just to park there for a while to check my wheelchaired bound father into his room..have some empathy.. and maybe some considerations..I guess it was all because of my rented Avanza that this resort's staff treated me as such.. thank you so much for the treatment.. To make matter even worse, my in-room dining until the time I wrote this still has not reach me..my wife n kids may have to sleep feeling hungry tonight. I filed a complaint to the front office..but none of them ever apologised or said anything about it..Well, I guessed this will be our only visit here and I will make sure none of our staff ever set their foot in this resort ever again. To others..please read through the recent reviews before thinking of coming here.…
Excellent Services Warm welcome CEO , managers and all hierrachy of staffs did a great job to make our stay and phenomenal one . Loved the boat rides . Pool was huge . Beach stretch and view was a treat to the eyes . Food was good . Good spread for Bfast . Dine ins were good too Thank you Tanjung Rhu team.
+ the beach is indeed the best in Langkawi. You are lucky to have the whole beach to yourselves as no public allowed. Very private. + the room, Cahaya Suite is very large, with separate wardrobe, bathroom, small living room and bed + the pools are very big, relaxing, and clean. + their members for f&b are very friendly, great companies to talk about Langkawi and surround + food variety at morning breakfast are big, in buffet style. Food varies from local, intercontinental and western. + weekend buffet on Saturday at RM88/pax which is really affordable. The food is varies to fit guests from local to western, and live band make the buffet experience more fruitful. - the road to this resort are really bad, don't speed if you don't want to have a punctured tyres - the FO and other members are lack in hospitality in treating guests. They were biased during my visit, maybe they didn't expect much to get from someone coming with bikes - their landscape is not well maintained. The moment entered their resort compound, I worry if I mistaken into an abondoned resort instead - one block is under renovation, but since it directly can be seen from other active block, management should revise or maintained the middle garden so it can cover the ugliness of the renovation block. At night, I saw nobody stay at the balcony for those room with garden view. It's scary. - not dat much restaurants surrounding the resort. You need to go to Ayer Hitam area to find restaurants if you did not wish to spend money at resort. …
This was our third visit after 2018 and 2019. Understand that the resort was forced into receivership in late 2019 and that the property has undergone a management change ....in summary: our visit was still enjoyable overall (after all we came for beach and sun) but the physical product and appeal have degraded substantially when compared with prior visits. Our room was showing noticeable signs of wear/tear. Yet, it was clean and still comfortable. The Pros: - best beach ever. Picture book setting. - staff is generally friendly. - extensive landscaping. - nice pool. The Cons: - significant amount of deferred maintenance. Sadly portions of the resort have fallen into disrepair and are now locked off. - poor restaurant experience: very limited F&B lunch and dinner choice. Quality has dropped off substantially from prior visits. (breakfast still reasonable in terms of choice/quality). Bottom line. Worth the visit and recommended if you are coming for the beach and pool and know what to expect. However, physical product and offering have degraded strongly and cannot be compared with any of the branded upscale peers. Hopefully the resort will soon see the refresh and investment it needs to once again make it the all-round solid experience it used to be a few years back. …
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