Actually i don't have anything to complain about...buggy service was great and the driver (4gt the name ....)was very helpful and friendly. Place is very comfortable with affordable price only the building looks old...but overall just nice.
This is my occasional short stays. This hotel is nicely decorated and the room itself is quite comfortable for couples who choose to stay for a few days. It has shower and a bathtub, a sofa bed, king size bed, microwave and a private balcony. There are a few types of Water chalet to choose from. The good ones are at the end facing the sea. Don’t worry about having to walk back to your room because you’ll be mesmerized by the view. And if you are too lazy to walk, you can always ask for the buggy service anytime. Sadly though, this place looked seasoned. It needs maintenance and upkeep. The beach is muddy so Swimming here is not recommended. When low tide, you can see hopper fish and crabs all around. If you're lucky, you might even find sea cucumbers washed up to the beach. 😉
Unfortunately the hotel is not the same as in the pictures :/ The staff was kind and understanding, but the hotel is poor and smelly. If that would not be enough the "lagoon" was full of mud, literally no sea and no ocean. Just smelly mud. We were here one night only because the airport was close. But that's all.
We booked here for 15 days & left after 7. Room was fine in wooden building built on the beach. Beach looks lovely but swimming banned. Pool area very shabby and needs total refurbishment. We did not opt for Breakfast which is available at RM50 per person which is expensive in Malaysia. There is no shuttle between the hotel & Pantai cenang so taxi there and back costs RM37 a day to have a choice of good dining. They have offered to refund part of my money which I will see if happens.
Do not stay at this place, not worth your money. Very old building and far from everything. Aside from being old, it’s also dirty. The staff was friendly but the facility is not good. You can’t swim at the lagoon also cause it’s muddy and some water from the villas went directly to the water at the lagoon. Staff told me, swimming is not allowed due to mud but did not mentioned about the water coming out from the villas. Better stay at Arch Studio Cenang close to everything.
i must admit that their respond on our request during booking was so impressed until the day we arrived at resort. It is a bit frustrated when you are paying lots of money to enjoy the holiday & it ruined by having wrong choice to stay at the resort.. It started with the lobby area was not represent as the expensive hotel rate. It only equipped with normal fan.. then we went to the room, sadly to say that i couldn't believe that it is not well maintained..the resort maintenance is running down.. the next morning, we went for the breakfast & the food was late served, very few food varieties & it was so spicy so the next morning we opted not to have breakfast there..the pool was poorly maintained as again i did not believe that they do not care the cleanliness of changing room, it was so smelly with cat's poop & very dark with only lamp was function.. seriously i will not go there anymore…
We’ve been deceived by the nice photos but in reality this hotel experience was the worst 1- Rooms was full of bugs, in beds, in bathroom and all over the furnitures 2- Rooms smell so bad and there is a Bats poop all over the balcony 3- The bathroom floor and walls are ripped off and was letting bugs in from outside the room 4- Reception was too messy and been directed to multiple desks to check-in This is not a 4 stars hotel at all, when I complained about the room they said that’s what they have and no other options, and they have no refund policy, luckily I payed only for the first night so I took my deposit and left to another hotel The only good thing about the hotel is the worker, he was so nice and tried to help but the mess needed much more than him to handle
We stayed in this hotel from the 30 Dec 2019 to the 2 Jan 2020. Below are what we think : Pros: Buggy service was very prompt, good job. Bed and pillow was comfortable. Room was spacious. View was spectacular as we had the chalet on water. Cons: Front office had no knowledge about what she is charging us for, rm150 was suppose to be security deposit, not tourism tax, tourism tax only applies for non malaysians. Room floor was dusty. Bath tub had some wood debris in it, hence we didn't use it since day 1. The room wasnt maintained that well as well as the building. We could see the chalet opposite us, the roof was peeling off and looking so old. Dear Management, You have a nice resort at a good spot, please mantained it well!
Pros: 1. Hotel is close to airport. 2. Pantai Cenang can be reached within 14-15 km. 3. Sky bridge can be seen if the room is at the sea side and facing the same. Lights at the middle and top towers can be seen during night. 4. Helpful hotel staffs - staffs at the reception area. Cons: 1. Swimming pool was not well maintained and the beach is muddy/swamp - not sandy. Beach can just be viewed. 2. Breakfast was terrible, looks like hotel have outsourced to some 3rd party, they don't mind hotel guests. 3. Rooms were old, broken and dusty. Bed room aircon didn't work for me, literally we can feel some kind of dust in the room causing allergies. Cleaners should mop the room. 4. Ocean side rooms are on top of the muddy kind of layers, balcony can't be used at night because of the insects. 5. There are no safety lockers, card lock doesn't work - just keys were used. Just one lock for the room, so had to take important things in hand when travelled out. This hotel looked to be over rated by booking.com, photos shown in the internet is different from the real look.…
Thank goodness we only stayed 1 night as a stopover to get the early morning ferry to Koh Lipe. Checkin lady was friendly but card machine not working to take payment. The whole property was run down & in need of a total refurbishment!! We arrived @ about 9.45pm & hotel was deserted. We had dinner @ Neighbouring resort of Ombud Villas which was ok but had to eat outside if you wanted alcohol - strange! Staff were friendly enough but were let down by their surroundings. Think twice before making a reservation. Booking.com say it is 4 star but I would think it would be lucky to make a 2 star!!