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3.5
#6 of 43 hotels in Kota Bharu
Location
Cleanliness
Service
Value
Everyone needs a place to lay their weary head. For travellers visiting Kota Bharu, Grand Riverview Hotel is an excellent choice for rest and rejuvenation. Well-known for its family-friendly environment and proximity to great restaurants and attractions, Grand Riverview Hotel makes it easy to enjoy the best of Kota Bharu.
The rooms offer a flat screen TV, air conditioning, and a minibar, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.
Grand Riverview Hotel features 24 hour front desk, room service, and a concierge. In addition, as a valued Grand Riverview Hotel guest, you can enjoy a pool and an on-site restaurant that are available on-site. Guests arriving by vehicle have access to free parking.
For those interested in checking out popular landmarks while visiting Kota Bharu, Grand Riverview Hotel is located a short distance from Bank Pitis (0.3 mi) and Istana Balai Besar (0.3 mi).
While in Kota Bharu be sure to experience nearby steakhouses such as Little Switzerland or Riverview Steak.
If you are interested in exploring Kota Bharu, check out a park, such as Padang Merdeka.
Whether you’re travelling for business, pleasure or both, Grand Riverview Hotel is sure to make your visit to Kota Bharu one worth remembering.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Mid-range
Languages Spoken
English, Malay
Location
Jalan Post Office, Kota Bharu 15000 Malaysia
Grand Riverview Hotel
215 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
The restaurants are Asian but in most other respects this is an international hotel, with all that that implies, both good and bad. It's easy - staff speak English, the room looks like you'd expect a hotel room to look and there are no surprises like a quirky loo. On the other hand, once inside you could easily be in London, Sydney, New York or Berlin. But in a city where so much else is unexpected and feels distinctly "other", coming back to something that felt familiar at the end of the day was a comfortable experience. And I can't fault the quality of the service or the standard of the room.
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Date of stay: February 2020
Rooms
Service
Sleep Quality
Room Tip:If views are important, specify a river view. The view from the other side(s) is best ignored.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Took two rooms, one with king bed and another with twin beds. Room size is adequate at about 30m2. Bathroom is nice but room itself needs furniture refurbishment.
The air conditioning borders between stuffy room temperature on one end and not so cold and noisy on the other; indications that the system needs servicing. They still maintain the furniture from its early days, scratches and all.
For a 4* hotel, it would not hurt if they could supply 4 pillows instead of 2 in each room.
Location wise, its quite a walking distance to the market (about 500m), the old palace, museums and central mosque near which is the famed White House cafe. Less than 200m from the hotel is Wau Cafe (decent selection with nice ambience) and Restoran Hj Ismail Sumatera for popular local lunch.
On the upside, its beside the wide silt tainted river where one could take a stroll or jog along the bank. There is no ferry or boat rides though, not like in Kuching Sarawak. Not much if view on the other side of the bank.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Booked this hotel bcos of the view, and the property exterior & rooms looked fine in photos. Upon checking in, lobby looks glorious with all SOPs in place.
We were assigned to a spoilt room (Housekeeping & Res team - how did this happen!?) It was creepy & eerie in the corridor and that spoilt room had a doorbell ringing on its own, non-stop! Electricity didn’t work either when we slot the card in.
After calling & waiting for 15 mins, FO team came and brought us to another room. I had asked for an upgrade for the trouble and seeing as the occupancy was low, but she didn’t accommodate.
Unfortunately when we got to the room, it was extremely old and poorly maintained - yellow stains in the bathtub & black stains inside the toilet bowl. Kettle didn’t seem clean inside. Two plug points were not working.
Strangely, no toothbrush & toothpaste (the most important!) were not provided, BUT other amenities like shower gel, shampoo & lotion were. Did they miss it out?
Good points were: Riverview from the room was glorious, F&B were decently good, staff were pleasant & hospitable.
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand hotel entrance and coffeehouse with a riverview. However, the rooms are dated, old and looks like not refurbished for a long time. The beds, pillows and room carpet are smelly, poor ventilation when the air condition is turned off it gets worse! Towels and beddings are old and badly washed. Poor housekeeping. Dusty and hardly vacuumed.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:There are newer hotels in Kota Baru for this price!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were looked after and staff were friendly and helpful. We were walking distance to cafes and restaurants. The pool was great and Kota Bharu was really interesting. Need to get a good taxi driver who can speak English. Would definitely stay there again.
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Date of stay: February 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Was give a 704 and 703 super dirty room, spoiled bed.. dusty and don’t think it was sanitised..Hotel refused to refund and has been assigned to a diffrent room 1011 and 1012 almost same condition but still able to sleep.. bottom line why give us such bad room where you have other good room at the 1st place!
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I decided to finish my solo holiday tour of the East Coast of West Malaysia in style in this quite grand hotel. Built in 1997 but apparently renovated in 2014 under a new owner, this hotel offered quite a bit of luxury but for a reasonably good price (being pre-booked back home before i left for my trip, via a Dutch hotel website). The gentleman at the reception desk managed to print out two Air Asia boarding passes for me very quickly and efficiently. Terima Kasih (Thank you very much, Sir!). My room was really spacious with a city view. No complaints whatsoever, as far as i am concerned.
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Date of stay: December 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Had my convocation at the hotel, the hotel lobby is overall grand but a bit hot and stuffy maybe due to the amount of graduates and family members that waiting in the lobby. The swimming pool is clean.
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Date of stay: December 2015
Rooms
Cleanliness
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2nd time staying here. First stay was ok. 2nd time, the wc (toilet bowl) is slimy and dirty. Had to purchase clorox to pour down the wc. How can you the houskeeping not notice? The shower was had moss here and there. You charge almost rm300 and all the fancy decor, but fail to keep cleanliness. So disappointing. People are not going to sleep in the lobby, but sleep in the rooms.
Btw i left the clorox bottle in case the hotel needs to clean the other bathroom. A piece of advice, please supply clorox and clorox spray to your housekeeping team. With these 2 you do not need to 'scrub' the toilet bowls.
Unstable wifi connection.
Flat pillow.
Dripping taps.
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Date of stay: August 2014
Value
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
From check-in to check-out, I did not come across a single non-smiling staff - which is quite impressive in its own right. English is widely spoken here and they seem to understand the needs of a business traveller. Firdaus from the Reception is particularly helpful when I requested a late check-out. There is a roadside eatery to the left of the hotel if you would like to sample the local food. Again, 10/10 for the fantastic service there - food served an infectious smile. :D
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Date of stay: July 2017
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Pick the rooms with nice river view, of course.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Kota Bharu area.
PRICE RANGE
RM 184 - RM 209 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaKelantanKota Bharu
NUMBER OF ROOMS
299
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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