Renai Hotel Kota Bharu

Renai Hotel Kota Bharu

Jalan Sultan Yahya Petra Kota Sri Mutiara, Kota Bharu 15100 Malaysia
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Room & Suite (84)
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About

4.0
#2 of 43 hotels in Kota Bharu
3.7 of 5 bubbles
Location
4.0 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.7 of 5 bubbles
Value
Experience the rich Malay culture at Renai Hotel Kota Bharu, a Lifestyle Hotel and one of the city's five star international class hotel with premier convention and wedding venue. Conveniently located in the heart of Kota Bharu's commercial and shopping district and also close to the domestic airport. For business or leisure traveler, the 298 spacious accommodation rooms and suites provides excellent service and facilities including High Speed Internet, 2 Club Floors and 2 Executive Floors with dedicated Club Lounge, Business Centre, wireless meeting rooms with a Grand Ballroom, and on-site event management to create exhibitions, conventions, meetings and most extravagant weddings. The Hotel's Fitness Centre is Kota Bharu's largest gymnasium equipped with the latest fitness equipment, steam rooms, sauna, Jacuzzi and an outdoor swimming pool.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Kids pool
Airport transportation
Valet parking
Paid public parking on-site
Wifi
Hot bath
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bidet
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, Malay

Location

Jalan Sultan Yahya Petra Kota Sri Mutiara, Kota Bharu 15100 Malaysia
456Reviews8Q+A68Room tips
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Detailed Reviews
myphotos wrote a review Nov 2022
Malaysia
+1
3.0 of 5 bubbles
Well it’s a old building estimated around 20 years, it’s time that the new management look into rebranding their rooms and public area - having said it’s my own experience here having spending a night in this hotel that comes with breakfast.

1) Check in & out front desk, room service & maintenance team were super friendly.
2) Room overall are spacious, bed were comfortable as I need soft hard mattress, shot shower water were great & the room AC were cooling.

What’s need to look into are:
1) The main door was faulty where the alignment between door & frame hence it’s difficult to open and close the door causing the handle to give way having to get the maintenance to come to fix it otherwise will be locked in.
3) On the dinning area floor which is uneven that potential cause tripping on the roll carpet that is come off or taken out to lay extensions cables.

Lastly as a new comer, switching on the lights in the room will need some good eye sight especially if one checked in during the night - the light control system is located at the bedside console with multiple press buttons which one is not familiar with lucky to our mobile touch light…
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Grand Renai Hotel, Sales at Renai Hotel Kota Bharu
Responded 15 Nov 2022
Thank you for sharing your feedback. Your positive feedback will be shared with our team members to inspire them to give their best at all times. We are constantly working on improving our products and services to serve our guests better. We have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Please accept our sincere apologies for the shortcomings.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Farahhsuziee wrote a review Jul 2023
4.0 of 5 bubbles
We already visited this hotel three times last year. Overall we are quite satisfied with the hotel

Reception staffs are friendly. The ambience at lobby is so good. The room was okay. We booked just regular twin room. A bit less spacious but still my children can play well so i guess it was okay.

What we really like is the pool. The water was heated and my children were very happy to play. There is even separate pool for children.

The breakfast spread is very good. Basically all the food was really tasty. Will definitely come again if we are planning to go to kelantan
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
esquire838 wrote a review Mar 2021
Kuala Lumpur, Malaysia
4.0 of 5 bubbles
It used to run under the Renaissance franchise and tipped as the only 5-star hotel in town. Hence locals called it Renai. Now it’s operating under that very name, having severed the operating contract with Marriott Hotel group (owner of the Renaissance franchise).

Nothings changed save for the service. It no longer is run as a 5-star. But the rooms are still above 4-star. Kota Bharu being a food haven, guests dont eat at the hotel restaurant outlets except for the limited buffet breakfast.

The other hotel is more centrally located but this Renai offers better value (in my opinion).

Youre better off booking from the hotel website than the likes of Agoda (unless you are redeeming points).

If you are looking for a true 5 star hotel in Kota Bharu, theres none. This is the closest you get.
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Date of stay: February 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Grand Renai Hotel, Sales at Renai Hotel Kota Bharu
Responded 16 Jul 2022
Thank you for choosing our hotel and giving us a positive rating! We are glad to hear that you've enjoyed your stay with us. Thank you for your support and we're looking forward to welcoming you back soon!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JJ_JJ wrote a review Mar 2023
Singapore, Singapore
+1
2.0 of 5 bubbles
Dated, poor sound proofing, and low maintenance!
This hotel used to be a very nice 5 star hotel in Kota Bharu during 2000s. So sad to see its current state.
Check in:
The process was smooth as I arrived during non-peak hours.
Room condition: bed sheet was yellowish, room lighting was dim and one of the lamps was out of order.
Restroom:
I guess those towels have not been replaced for many years.
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Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Deen_69 wrote a review Aug 2023
Kuala Lumpur, Malaysia
5.0 of 5 bubbles
We spent 4 nights here. Work cum leisure trip.

Overall, it was a great experience. Newly refurbish hotel.

Great, comfortable room. Dinning was excellent. We had the best laksam / laksa Kelantan and nasi dagang on alternate days. They also served kacang pool, roti titab and lompat tikam. No need to go eat outside anymore. All under one roof.

Will return.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ikhwan Hazwan Hamidun wrote a review Sept 2022
Alor Setar, Malaysia
+1
3.0 of 5 bubbles
I stayed here for 3 days and 2 nights and the experiences was mixed.

The first night the airconditioner is not working. The room deco was outdated and the toilet was dirty. The sink was not properly clean so do the shower area.

This hotel used to be one of the best hotel in Kota Bharu and hopefully the management need to spend more to refurbish the hotel to its former glory.

One thing that i like about this hotel was the swimmming pool. Its big and clean.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Grand Renai Hotel, Sales at Renai Hotel Kota Bharu
Responded 28 Sept 2022
Thank you for sharing your feedback. We have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Please accept our sincere apologies for the shortcomings.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
millhouze wrote a review Sept 2020
Penang Island, Malaysia
4.0 of 5 bubbles
Just a single night whilst touring from Penang to KL the long way around as it were. Only used the restaurant for breakfast, no issues. Rooms good sized and clean, staff pleasant and ample parking outside for our bikes.
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Date of stay: September 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Grand Renai Hotel, Sales at Renai Hotel Kota Bharu
Responded 16 Jul 2022
Thank you for choosing our hotel and giving us a positive rating! We are glad that you've enjoyed your stay with us. Thank you for your support and we're looking forward to welcoming you back soon!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ho S P wrote a review Sept 2023
5.0 of 5 bubbles
The hotel is undergoing renovation, which is making it more refreshed and modern.
It is clean and well-maintained.
The staff are very friendly and helpful.
Tip: Request for a room at the top floors. They have been renovated and they offer a really good view of the city.
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Date of stay: September 2023Trip type: Travelled with family
Room Tip: If possible, avoid Thursday and Friday evenings
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hazimi Hariri wrote a review Mar 2023
Malaysia
4.0 of 5 bubbles
Spacious and comfortable room for family. The hotel also located in town area beside Billion.

Tasty breakfast to enjoy. They also provided many choices. Staffs also friendly.

My problem here was the lighting issue since they only use bed lamp. The toilet also need to improve since water gathers in one place and made it smelly. There was also weird smell like poop in corridor throughout the night.

Overall worth place to stay in Kota Bharu.
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Date of stay: March 2023Trip type: Travelled with family
Room Tip: Just get your parking ticket and validate at receptionist for free parking.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lee79 wrote a review Dec 2004
Kuala Lumpur, Malaysia
4.0 of 5 bubbles
I stayed at the Renaissance for 5 nights in August 2004 , attending some regional biotechnology conference. Everything went fine during my stay. Despite the large conference crowd, the check in was handled efficiently, with no room mixed up. The front desk staff are courteous and polite, and so do the rest of the hotel staff.

Bear in mind that Kota Bharu is neither a major business center nor a top tourist destination, so the level of service cannot be compared to hotel in big cities like Singapore or even Kuala Lumpur. There is no one escorting you to your room when you check in, or turndown service with mint on the pillow. Some of the staff barely speak English, but they seems genuinely friendly and try to entertain you as much as they could.

The hotel is just 2 - 3 years old, so the decor and the furnishing are still in good condition. The lobby is handsomely appointed, with extensive use of black and pink marble I rarely see anywhere. The dried flower arrangement is exquisite, and the sitting arrangement along the lobby wall is adequate without taking too much space. There is also a lounge and a gift shop near the lobby entrance.

The hotel has beautiful ballroom and function rooms, but they need to improve on their sound proofing. Sometime, noise from next door's event spill into your conference area. Renaissance is THE place for hosting events and social gathering in Kota Bharu, so the hotel can be very busy. On my second day of the conference, we share the same floor with a Chinese wedding and the local chapter of the Rotary Club.
The banquet staff are often overworked, and simple request such as replenishing mineral water or extra writting pad are often delayed or remain unattended. To me, this is the only part where the hotel fared badly.

Everything in my room is working properly. The room is equipped with all the usual business hotel trapping such as cable TV, baverage maker, iron, electronic safe and internet dataport. The room cleaning is done before noon, and my request for extra pillow and prayer mat is attended swiftly.

The biggest drawback about the hotel is probably the location. It is slightly outside the town center,and all the interesting sights and shopping is not within walking distance. The shopping center next door is totally second rate and filled with cheap discount store. You'll definitely want to venture somewhere else.

Overall, I enjoyed my stay at the Renaissace, and considering that Kota Bahru is an economic backwater trapped in time, this is as good as it gets.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zamyfa asked a question Sept 2020
Shah Alam, Malaysia9 contributions5 helpful votes
Hi, would like to know does Rennai currently doing any renovation?
Answer from Melissa Zainuddin
Kota Bharu, Malaysia
Hi Syahir, Thank you for inquiring about our Hotel. We do have room promotion from time to time; it all depends on your travel dates. Please visit our Facebook page to check for the latest room promotion offer. Our Hotel is about 10 mins drive from Hentian Tesco. We provide laundry services for a good price. Alternatively, there is a 24 hr self-service launderette at a stone's throw from our Hotel. Please drop us an e-mail or call our Hotel directly to check on the best available rate for your visit. Thank you and regards The Grand Renai Hotel
Permanent_Tourists asked a question Mar 2019
Kuala Lumpur, Malaysia25 contributions20 helpful votes
Does this hotel serve alcohol in the club lounge?
Answer from Melissa Zainuddin
Kota Bharu, Malaysia
Sorry to inform that the Hotel do not serve alcohol on our premises. However, you can find alcohol in the restaurants in Chinatown, which is just 10-15 mins drive from our Hotel.
Answer from Melissa Zainuddin
Kota Bharu, Malaysia
Hi Za R, Thank you for your interest in our Hotel. We are delighted to provide the following info to your enquiries : Yes, we do have smoking rooms. Yes, Hotel have shuttle service to airport, at RM50 per way for 2 pax. We have a special room promotion for Ramadhan, RM315 for single and RM383 for twin sharing. This room rate is inclusive sahur/ breakfasts and iftar buffet. Individually, ramadhan iftar is sold at RM78 per pax and Sahur is RM45 per pax. Our Hotel is about 7 km from the airport . Hope the above info will be helpful for you. We look forward to your patronage. Thank you and regards CC Song Executive Office
beeb00446 asked a question Oct 2017
Singapore, Singapore
Hi, do you have any room with balcony?
Answer from Melissa Zainuddin
Kota Bharu, Malaysia
Thank you for your interest in our hotel ! We regret to inform that our rooms do not come with a balcony. Regards
BlightyEngland wrote a tip Sept 2023
England128 contributions72 helpful votes
5.0 of 5 bubbles
"Kb not for tourists but great hotel"
Read full review
Ho S P wrote a tip Sept 2023
140 contributions113 helpful votes
5.0 of 5 bubbles
"If possible, avoid Thursday and Friday evenings"
Read full review
Hazimi Hariri wrote a tip Mar 2023
Malaysia146 contributions24 helpful votes
4.0 of 5 bubbles
"Just get your parking ticket and validate at receptionist for free parking."
Read full review
Mohd Nizam M wrote a tip Aug 2018
Kajang, Malaysia10 contributions12 helpful votes
4.0 of 5 bubbles
"High floors"
Read full review
Winson Savastian wrote a tip Mar 2018
1 contribution
4.0 of 5 bubbles
"Good city view"
Read full review
Not the right property for you?
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PRICE RANGE
RM 184 - RM 250 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance kota bharu, kota bharu renaissance
FORMERLY KNOWN AS
Renaissance Kota Bharu
LOCATION
MalaysiaKelantanKota Bharu
NUMBER OF ROOMS
298
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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RENAI HOTEL KOTA BHARU (R̶M̶ ̶2̶7̶8̶) RM 231: UPDATED 2023 Reviews, Price Comparison and 239 Photos - Tripadvisor

Frequently Asked Questions about Renai Hotel Kota Bharu
Which popular attractions are close to Renai Hotel Kota Bharu?
Nearby attractions include KB Mall (1.0 km).
What are some of the property amenities at Renai Hotel Kota Bharu?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Renai Hotel Kota Bharu?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Renai Hotel Kota Bharu?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Renai Hotel Kota Bharu?
Yes, free parking, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Renai Hotel Kota Bharu?
Conveniently located restaurants include KBB Burger & Steak, Nasi Kukus Abe Mie, and Bao Bao.
Are there opportunities to exercise at Renai Hotel Kota Bharu?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Renai Hotel Kota Bharu have airport transportation?
Yes, Renai Hotel Kota Bharu offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Renai Hotel Kota Bharu?
Yes, dry cleaning and laundry service are offered to guests.
Does Renai Hotel Kota Bharu offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Renai Hotel Kota Bharu?
The staff speaks multiple languages, including English and Malay.
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