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The Grand Renai Hotel

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Jalan Sultan Yahya Petra Kota Sri Mutiara, Kota Bharu 15100 Malaysia
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US$55
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Traveller (163)
Room & Suite (75)
Dining (23)

About

#2 of 92 hotels in Kota Bharu
Location
Cleanliness
Service
Value
Experience the rich Malay culture at The Grand Renai Kota Bharu Hotel, a Lifestyle Hotel and one of the city's five star international class hotel with premier convention and wedding venue. Conveniently located in the heart of Kota Bharu's commercial and shopping district and also close to the domestic airport. For business or leisure traveler, the 298 spacious accommodation rooms and suites provides excellent service and facilities including High Speed Internet, 2 Executive Floors with dedicated Club Lounge,Business Centre, wireless meeting rooms with a Grand Ballroom, and on-site event management to create exhibitions, conventions, meetings and most extravagant weddings. The Hotel's Fitness Centre is Kota Bharu's largest gymnasium equipped with the latest fitness equipment, steam rooms, sauna, Jacuzzi and an outdoor swimming pool.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Hot bath
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Non-smoking hotel
Doorperson
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
Languages Spoken
Malay

Location

Full view
41Car recommended
Grade: 41 out of 100
11Restaurantswithin 1 km
1Attractionwithin 1 km
447Reviews8Q+A65Room tips
Traveller rating
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Popular mentions
faiz f wrote a review 3 Jan
Kota Bharu, Malaysia33 contributions1 helpful vote
Stayed 1 night 25-26 Dec 2021. Room 1807 Junior Suite. Stayed with our baby girl there request non smoking room. The room was great, spacious, everything was excellent pertaining to the room. However, during the morning breakfast, this is when the experience started to sour down. Went downstairs to have our breakfast that was already included with the room. The restaurant was packed, no social distancing or any SOP percautions were taken. The restaurant was full with OUTSIDE GUESTS that were there for the hotel promotional Semutar & Sarong breakfast discounted price. We asked the F&B staff there if they could seated us, but we had to wait. Mind you that, during the morning, other restaurant and the lounge in the hotel were still closed. The OUTSIDE GUESTS were still pouring in the restaurant. We had enough of waiting and decided to order room service that WE HAD TO PAY instead of enjoying our included breakfast in the restaurant. Hotel Management should prioritize IN-HOUSE GUESTS instead of just accepting OUTSIDE GUESTS into the restaurant. I had never experienced this kind of situation before at a hotel breakfast buffet. Will not consider Grand Renai anymore in the future for any staycation in Kota Bharu. Other than that, our stay was great. Check in check out was ok. The burnt cheesecake at the lounge was amazing. We order a lot from room service too, eggs benedict should use English muffin and not normal bread buns. Had dim sum at the chinese restaurant and they were okay. The smoked duck was tasty. Thank you.
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Date of stay: December 2021Trip type: Travelled with family
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Anne wrote a review Dec 2021
1 contribution
Booked for my family and they are very happy with the rooms as the rooms look better than be website. Both rooms are very well kept and clean. Friendly and helpful staff as well as a very reasonable price for what we get. Very recommended.
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Date of stay: December 2021Trip type: Travelled with family
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esquire838 wrote a review Mar 2021
Kuala Lumpur, Malaysia379 contributions88 helpful votes
It used to run under the Renaissance franchise and tipped as the only 5-star hotel in town. Hence locals called it Renai. Now it’s operating under that very name, having severed the operating contract with Marriott Hotel group (owner of the Renaissance franchise). Nothings changed save for the service. It no longer is run as a 5-star. But the rooms are still above 4-star. Kota Bharu being a food haven, guests dont eat at the hotel restaurant outlets except for the limited buffet breakfast. The other hotel is more centrally located but this Renai offers better value (in my opinion). Youre better off booking from the hotel website than the likes of Agoda (unless you are redeeming points). If you are looking for a true 5 star hotel in Kota Bharu, theres none. This is the closest you get.
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Date of stay: February 2021Trip type: Travelled on business
2 Helpful votes
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Maliki Endut wrote a review Mar 2021
1 contribution
I would like to book for one night stay. Check in 9th March 2021, check out 10th March 2021. I was informed thst the rate is RM158.00 without breakfast. I hope I will find the offer as soon as possible
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Date of stay: March 2021Trip type: Travelled on business
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fikrie h wrote a review Oct 2020
Kajang, Malaysia20 contributions3 helpful votes
Being a regular guest to this hotel with bi-monthly record stay on personal course, I never feel there’s element of appreciation/recognition this hotel ever extended for a loyalist like myself. With just a decent hotel quality and biggest room of improvement on customer service level I was made to understand that my reservation was expired a day earlier (still charged for no show) upon checking-in & admittedly to continue staying on the 2nd night given the bill had been fully paid. However, what really traumatized me was that nobody from the hotel called and reminded me just like how other hotel booking websites do to most of us either via auto-email or SMS. When asking this from front office agent this person kept saying “memang kita tak ada bagitahu (we never provide such info or reminder) as if we as a customer has to be god to know this in past life and be liable when this kind of issue arises. And it really got into my nerve when this unpleasant front office again started to raise voice defensively to reaffirm the fact that it was not hotel’s fault but the customer. It mimicked exactly just like a properly attired but with zero tolerance and courtesy of loan-shark officer threatening you with no available choices. In short, let’s go back to traditional way of booking this hotel via Agoda, hotels.com or booking.com whenever you feel your stay is well taken care of & be ready to accept discounted customer service quality.
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Date of stay: October 2020Trip type: Travelled with friends
1 Helpful vote
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PRICE RANGE
US$38 - US$57 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance kota bharu, kota bharu renaissance
FORMERLY KNOWN AS
Renaissance Kota Bharu
LOCATION
MalaysiaKelantanKota Bharu
NUMBER OF ROOMS
298
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Frequently Asked Questions about The Grand Renai Hotel
Which popular attractions are close to The Grand Renai Hotel?
Nearby attractions include KB Mall (1.0 km).
What are some of the property amenities at The Grand Renai Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Grand Renai Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand Renai Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Grand Renai Hotel?
Yes, free parking is available to guests.
What are some restaurants close to The Grand Renai Hotel?
Conveniently located restaurants include KBB Burger & Steak, Nasi Kukus Abe Mie, and Bao Bao.
Are there opportunities to exercise at The Grand Renai Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Grand Renai Hotel have airport transportation?
Yes, The Grand Renai Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Grand Renai Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand Renai Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Grand Renai Hotel?
Many travellers enjoy visiting Bank Pitis (2.3 km) and Kubu Kebal (5.3 km).