This place should never be named a hotel, it is awful. I made reservation at the hotel before midnight and i pointed out i arrive 5 am. My stay was short. When i arrived, i contacted the hotel with whatsapp, they took forever to respond. I asked if they have an airport transpiration, they told me yes but they will charge me 22 Ringet and the shuttle come to airport every hour. I mentioned i like to use it however the hotel staff on whatsapp told me, i can't go on the next shuttle, i must wait 2 hours even if there is space on the shuttle to confirm my reservation. I took a grab (cost me 50 ringet). When i arrived to hotel, there were 2 ladies in front desk i explained that i have reservation, they told me sorry you can't check in we close it at 4 am, but we can charge you for new room. I got furious what the hell that mean i am here for 5 hours at most and i leave before check out time. When i got angry they told me okay we will check u in. They give ma key. I went to the elevator, went inside and clicked on the button but it didn't work, one of the staff was a nice girl and i like to point out she was the only nice staff i met in that hotel the rest were awful. she came in and tried to help me get up and apologized for the elevator. I went to the 1st floor (there is only 1 floor), i got into the room. the room was awful, dirty, sheets are yellow, worse part was the broken A/C. i went down and pointed the issue out, the nice girl came with me up and tried to fix it but it is all worn off. she got another key for another room that was also broken, then a 3rd room that had cockroaches inside. Then another room that she hardly was able to open, the place was awful but i got tired. I went down and paid for transportation with the rude staff and asked for shuttle at 11 and wake up call at 10. Thanks god i had my alarms on, they never called me. Went down to find out 2 new staff, i asked for check out and where the driver. They checked the sheet to find my name there then called driver to tell me sorry drive is not available he will be here at 12. Care to wait. One of the staff ignored me and went outside to smoke. Off course i couldn't wait, i ran out and took grab to pay more than 50 ringet back to airport. This hotel is so awful. You better off anywhere else, i also like to point out, it is not close to airport as they claim. 25 minuet drive is the distance between KLIA 1 and this place in an empty highway…
Only reason booked was to be near the airport for an early flight The hotel price is right for comparable other hotels in the area and the personnel helpful. The taxi ride can be expensive as the road from airport to the hotel takes a big turn around. There is a shuttle bus that can be arranged from the hotel to pick you up and also drop you off. For a price of course. There was a delay in my picking up so I asked airport info to give them a call, it seems that was a mix up with my times. But they hurried and came to pick me up. Rooms are clean not very big and no windows. The area around the hotel is mostly Indian Malaysian with excellent foods and dirt cheap.
All we needed was a clean and quiet place to rest between night flights and that's what we got. The warm and friendly welcome by the three lovely receptionists was a bonus as was the complimentary coffee. The location is good too with lots of good eating options and convenience stores. Great value.
Stayed for a moment before had to rush to klia for work. Price was confusing. Staff quite un negotiable un helpful. Room, tv and wifi were ok. Surrounding just ok but feel like deserted area also. Plus points, near mitsui outlet (+-30mins) and klia (+-30mins).
I did not expect 5 star services nor 5 star amenities in this small budget hotel but for the price of RM115.90 per night, but at least room is clean & well kept. No doubt room size is small, but room in bad condition, wall paper by the bedside came off, toilet floor/ mosaic was dirty/filty. Cleanliness is the big issue here. Not worth paying over RM100+per night... this is by far the worst budget hotel i have stayed in...
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