Copthorne Hotel Cameron Highlands
Kea Farm, Cameron Highlands, Brinchang 39100 Malaysia
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About
#3 of 18 hotels in Brinchang
Location
Cleanliness
Service
Value
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Billiards
Taxi service
Business Centre with Internet Access
Secured parking
Wifi
Indoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Chinese, Malay
Location
65Somewhat walkable
Grade: 65 out of 100
12Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
Contact
Kea Farm, Cameron Highlands, Brinchang 39100 Malaysia
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1326Reviews43Q+A100Room tips
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Dear readers, Just drop a few words after we were staying at Copthorne Hotel for 5d4n at 10th floor ( March 2023 ). This is 2nd time we are staying here., Although the hotel is a bit old but so far is ok for us. Hotel staffs were good, polite & helpful. Some ppl commented there was haunted but so far it was ok. Nothing happen, very peaceful & we slept till morning. So it's depends. Maybe ghosts scare of us...haha. So i will rated this Hotel 4 stars ( very good ). from : Mr D
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Try to stay this hotel & you won't be regret. Enjoy...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Staff was flexible to change our booking for room with twin beds to room with king size bed. There were many table-tops for us to put our stuff (such as camera with charges, mobile phones with chargers, medicine, files, writing material, etc). Sink had much space for putting toiletries, etc. Downside: Slow check in, only 1 pillow per person. No hand towel. Shower wetted floor outside shower area because of wide opening and tiled barrier did not slope inward. Breakfast was satisfactory.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Ask for extra blanket if too cold at night
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The room prices of the hotel are not justified. The hotel is very dirty. The linens are not clean, the walls/corridors are not maintained. Staff is not able to understand English. Difficult to communicate. The chef at the restaurant can make you some good dishes on your request. Having said that on a weekend its too crowded, you don't get a space to toast the bread, people are not waiting in queue. Seems like the crowd were not courteous to each other. It was like people were given free food!
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Date of stay: December 2022Trip type: Travelled with friends
Room Tip: If you are planning to take the buffet, go early as during the last 45 mins most of the things...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Check-in: 14/09/2022 Check out: 15/09/2022 We booked an hour before check-in. Location - ⭐️⭐️⭐️⭐️⭐️ The location is pretty strategic, and it is near famous landmarks such as Cameron Highlands Butterfly Garden, Time Tunnel Museum, Cameron Lavender, etc. It takes less than 3 kilometers to reach those landmarks. There are also Vegetable Market, Raju’s Hill Strawberry Farms, and EQ Strawberry Farm near the hotel. Parking - ⭐️⭐️⭐️⭐️ We first parked our car inside the hotel building near the back entrance of the lobby. Then we needed to re-park the car at the apartment we were staying in because our room was not in the same hotel building; instead, it was at an apartment behind the hotel building. The parking is totally free and precisely in front of our apartment building. Check-in ⭐️⭐️⭐️ We arrived at 2:30 pm, 30 minutes early for the check-in. As for the check-in process, we need to take the number from the machine number (mainly used at our local bank) and wait for our number to be shown on the screen for check-in. Friendly greetings from the staff. The staff told us to wait until 3:00 pm to go to our room as the room was being cleaned. They will call us when our room is ready. At precisely 3:00 pm, the staff called us saying that our room was ready and we had to go to the front desk and take the number like the first time we did and wait for our number. Then they gave us the key and directions to our apartment via a small mini-map. Room - ⭐️⭐️⭐️⭐️ We were given two bedrooms apartment type with two bathrooms, a vast living room, a tidy kitchen, and a massive balcony with a beautiful view. There is no air conditioning in the apartment despite the cold weather in Cameron Highlands. We received one queen bed in the main bedroom and two single beds in the other bedroom. The mattress is quite comfy, the pillows are soft, and the blankets are thick and cozy. There is no TV in both bedrooms as there is only one TV in the living room. I like how the sockets are near the beds, and there is free wifi. We received bottles of mineral water, 3 in 1 instant coffee, a few bags of tea, and an electric kettle. They provide an iron with an iron board and one electric stand fan in the living room. Services - ⭐️ There is no hotel porter to help us with our luggage. It’s pretty tiring to carry on a lot of baggage by stairs by ourselves. After about 30 minutes, we arrived at our apartment, and the staff rang the bells to clean up fallen leaves on the balcony. We found it quite unprepared for the cleaner to clean up the balcony just now since we were just arrived after 4 hour drive and needed some rest. The next day, the apartment ran out of water and didn’t bother to call us. Instead, we were the ones who called them to tell them about the water issue, and they said to us that the staff on site was on their way to send water to every apartment since that occurred to every apartment. Bathroom - ⭐️⭐️⭐️⭐️ Both bathrooms are clean and tidy. There is a water heater. The apartment provides basic toiletries such as shampoo, body gel, soap, toothpaste, toothbrush, and shower caps for each of us. They also offer clean towels. Facilities - ⭐️⭐️⭐️⭐️ No elevator is provided, and we must use the staircase to climb up to our apartment on the second floor. It's a bit inconvenient for customers with disability. There is also a spa, swimming pool, restaurants, and playground. Check out - ⭐️⭐️⭐️ We check out at around 10:00. The process is relatively fast. Just return the card key, and we’re good to go. Overall - ⭐️⭐️⭐️ Worth the price. They must improve on customers with disabilities and be more prepared for the unexpected. The apartment we stayed in is suitable for big family members as for the vast space for a single apartment.…
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
It’s the worst place I have ever stayed in. I booked a 2 bedroom unit. I had to get maintenance to change 4 light bulbs upon checking in. A fifth bulb had the lamp holder burned out and could not be changed. One room cabinet door was missing. Another door was hanging on its railing ready to fall off. The TV only has a few local malay language channels. The toilet was permanently wet as a pipe was leaking. The general cleanliness of the unit was questionable as it was dusty at various spots. There’s a flyer in the room that says you have to call for room cleaning service and it’s a challenge getting someone to answer the phone. They still use Covid as an excuse why room cleaning is not offered unless you call for it. Also the cleaners don’t change the towels. You need to call another number for that! So a substantial part of the stay was spent waiting for the staff to come around to get things done. I would strongly urge anyone to avoid the hotel. It’s a shame that Copthorne dares to put it’s name on this hotel.…
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: Book another hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Quite a rundown hotel. Small swimming pool. Front desk seldom manned. After service is terrible. Our last stay, my daughter misplaced her sweater in the room. Tried to call back to ask for courier service to be sent to the next hotel of our stay, staffs kept pushing from one dept to another dept. phone call hard to get thru. In the end, my sweater unable to get back within our stay in malaysia. Totally disappointed in the hotel way of handling issue.
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Date of stay: November 2022Trip type: Travelled with family
Room Tip: Avoid leaving anything behind after your stay. You can kiss bye bye to your precious stuffs left...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This is the hotel experience will make you say it out loud “THIS WILL BE OUR FIRST AND LAST”. It was supposed to be a pleasant trip after a whole year working non stop. We were looking forward to the whole trip. Hotel - once you arrive at the lobby, you'll feel like you're in a government hospital or a post office as you have to take a number and queue to check in. Hotel experience at this point already out of the window. Hotel environment - hotel corridor old and full of stains. Room condition - Basic amenities were incomplete even upon our request (we requested twice on the same night!!) No housekeeping was done during our 2-night stay. Most ceiling is peeling off, no hand towel, floor mat/towel, toothbrushes, no basic stationery. Transportation: The whole trip was revolved around us looking for transport to move about. No public transport/grab/maxim/shuttle were available around the area. Only trusted taxi drivers the only choice that we have, even that too, we had to depend on the availability of their schedule. And they WILL charge you expensively. Plus the driver that we had was quite rude to us. He criticised our choice of tour (which already been booked) said that our choice was terrible, and keep talking about it during our whole journey to the hotel. But we literally had no choice and we were desperate for a transport, have to use the same driver again eventhou we requested for another driver. …
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Date of stay: September 2022Trip type: Travelled with friends
Value
Location
Service
Room Tip: If you're not diving, hard to find transport here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I would like to lodge a formal complaint against Copthorn Hotel at Cameron Highlands. I can understand slow or poor service given covid situation and your sprawling ground. But I cannot understand no service when money has been paid. You are not doing hotel business at all. - place is not cleaned daily - nobody offers bell service for our luggage - bed is not made daily - 2 toilets but one bar soap only - 2 pillows for 2 adults one child. And only one blanket - no daily provision of water - no towels provided. Only one tooth brush provided - calls for housekeeping and reception often not picked up - no laundry service Your hotel sucks. You have no sincerity of running a basic hotel service. Please refund me.
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Date of stay: November 2022Trip type: Travelled with family
Room Tip: Do not book this hotel. Unless their management changes, don’t consider.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Excellent staff. Special thanks to Mr Shahril who was the personnel who checked us in very professionally. He was very friendly and helpful. Room was very comfortable and clean. Breakfast are nice, acceptable and variety food to choose. Keep it up the very best of you Copthorne team. This vacation was truly memorable. Thanks again.
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Date of stay: October 2022
Rooms
Service
Sleep Quality
Room Tip: High level and nice view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Unexpected trip during weekend. Call this hotel to book but there is no available room. So, I decided to book via online. Impressive check in experience. Have to took queue number due to too many guests booked for this hotel. below is my review. Rooms type: 2 bedrooms apartment Check in: 8/10 Cleanliness: 9/10 Breakfast: 10/10 Staff: 9/10 Location: 10/10 Overall: 9/10 Looking forward to book again in future.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$39 - US$58 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
equatorial cameron highlands hotel brinchang, equatorial hotel cameron highlands, equatorial resort cameron highlands
FORMERLY KNOWN AS
Equatorial Cameron Highlands
LOCATION
MalaysiaPahangCameron HighlandsBrinchang
NUMBER OF ROOMS
350
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Claim Your ListingCOPTHORNE HOTEL CAMERON HIGHLANDS (R̶M̶ ̶2̶0̶8̶) RM 137: UPDATED 2023 Resort Reviews, Price Comparison and 2,071 Photos (Brinchang) - Tripadvisor
Frequently Asked Questions about Copthorne Hotel Cameron Highlands
Which popular attractions are close to Copthorne Hotel Cameron Highlands?
Nearby attractions include EQ Strawberry Farm (0.2 km), Cameron highland orchid and rose garden (0.3 km), and Kea Farm Market (0.3 km).
What are some of the property amenities at Copthorne Hotel Cameron Highlands?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Copthorne Hotel Cameron Highlands?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Copthorne Hotel Cameron Highlands?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Copthorne Hotel Cameron Highlands?
Conveniently located restaurants include Xin Teh Bak Kut Teh, Paknil's Bbq & Grill, and Coffee Shop - Copthorne Hotel Cameron Highlands.
Are there opportunities to exercise at Copthorne Hotel Cameron Highlands?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Copthorne Hotel Cameron Highlands?
Yes, dry cleaning and laundry service are offered to guests.
Does Copthorne Hotel Cameron Highlands offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Copthorne Hotel Cameron Highlands?
The staff speaks multiple languages, including English, Chinese, and Malay.
Does Copthorne Hotel Cameron Highlands have any great views?
Yes, guests often enjoy the mountain view available here.
Is Copthorne Hotel Cameron Highlands accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.