Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
3.0
#1 of 2 resorts in Brinchang
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Everyone needs a place to lay their weary head. For travellers visiting Brinchang, Nova Highlands Resort is an excellent choice for rest and rejuvenation. Well-known for its family-friendly environment and proximity to great restaurants and attractions, Nova Highlands Resort makes it easy to enjoy the best of Brinchang.
Rooms at Nova Highlands Resort offer a flat screen TV, a refrigerator, and a kitchenette providing exceptional comfort and convenience, and guests can go online with free wifi.
24 hour front desk, a concierge, and room service are some of the conveniences offered at this resort. An on-site restaurant will also help to make your stay even more special. If you are driving to Nova Highlands Resort, free parking is available.
Close to some of Brinchang's most popular landmarks, such as Big Red Strawberry Farm (1.7 mi) and Sam Poh Temple (1.8 mi), Nova Highlands Resort is a great destination for tourists.
If you’re looking for a cafe, consider a visit to MR. AISU, Cafe Lorong, or J Tea Cafe, which are all conveniently located a short distance from Nova Highlands Resort.
Best of all, Nova Highlands Resort makes it easy to experience many great Brinchang attractions like Cameron Lavender, Cameron highland orchid and rose garden, and Rose Centre, which are some popular gardens.
Nova Highlands Resort is sure to make your visit to Brinchang one worth remembering.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Malay
Location
Jalan Aranda Nova Greencow, Brinchang 39100 Malaysia
Nova Highlands Hotel
299 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
It was supposedly a fun weekend together with some friends staying in this hotel but end up making me and my spouse lose our cool and feeling pissed.
Upon check-in on the 1st day of our stay, there wasn't any towels provided and we immediately call the front desk. It took years (almost 3 hours) for the hotel housekeeping to send it over after few follow up over the phone. That was the 1st day. On second day we decided to use back our towels but for the 3rd day we request for a replacement. Before we left for our meeting at 930am we informed the front desk and when we are back to hotel at 5pm, rooms and beds were tidied but towels again was not replenish. Imediately we inform the front desk asking for the towels, and believe me we only receive the towels almost 9pm. That was 4 hours of waiting. Over the conversation with the receptionist, i informed i need the towels urgently as need to take a quick bath and out for dinner thereafter. Towels was not delivered and i couldnt have my shower. My spouse tried calling the front desk and was told 10 minutes again and again and the whole process of delivery of towels took 4 hours.
The whole night our mood was affected by such lousy service provided by the hotel.
Whats going on? Isn't the house keeping should replenish the towels when the rooms are cleaned? Where is your hotel SOP? I just felt really disgusted.
Read more
Date of stay: March 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi. I ought to give a good rating to Nova Highlands cuz of the spacious suites (i booked 2-room suite), the amenities, the strategic location, the view from balcony, interconnected to mall and ample space of parking lots. at least i should give 4, but i had to give only 3 because of the hygiene issue and some other things like no wifi available.
I thought after some past poor reviews by other guests on the hygiene issue, the hotel already make some improvements, but I guess my family and I faced the same thing when we arrived. There were stains and hair on the bedsheet. When the housekeeper guys came, they told us it's because the laundry people didn't clean it well. I don't think it's the laundry, the bedsheet just not being changed, that's all. And there's also mold on the toilet walls (photo included).
We stayed for 3 days 2 nights, but the housekeeping didn't come to clean the room on the 2nd day, even though we put on the CLEAN UP ROOM sign at the door. i think we ran out of shower gel by the 2nd night (good thing i bought one at watson pharmacy at the mall). The only good things about the housekeeping is they gave us iron when we asked for it and all 4 towels were clean. (hope you can put some hangers in the wardrobe too).
As i said, everything was okay but the hotel needs to improve more on the housekeeping. May be hotel can pick a day (I suggest Monday or Tuesday, since not many guests come in that day) and do a major cleaning on vacant rooms like cleaning the toilet from mold for instance, wash the sofa covers and all. and make sure to CHANGE ALL bedsheets after previous guests check out, not just tidying it up. I bet if the hotel do all this, insyaAllah you'll put a wide smile and give a good staying experience to all your guests. Thank you :)
Read more
Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our booking in time was 3pm due to terrible weather we arrived around 7pm . The receptionist explained that room was not ready ?????. And that we would have to wait! Eventually we were directed to our room 830 all we wanted was a shower and sleep after the long journey from KL in the rain. Then we began to check the room out disappointment after disappointment. The next morning I visited the front desk request to see the manger. Unavailable! I explained that the room was substandard. And we wish to move . I was going to meet friends local for the day. Upon my return at 8pm nothing was arranged. Again I asked for the duty manager . Not available. I then showed the front desk photos of the disgusting room. A manager of some sort over the phone the. Offered us an upgrade? All we wanted was a clean room. Eventually reception asked us to check 606 which was adequate. But far from perfect. But again had to wait for a manager to agree the move. In the end we did not invite family back to the room to stay in the 2nd room as we did not feel comfortable.
The rooms are impressive large. The hot shower was also good. Bed was comfortable But duvet cover was two bed sheets the duvet kept falling out? Microwave cups plates no cutlery not even a spoon to stir the tea. Small fridge . You must leave a key card in when going out as the power turns off and the food is spoiled. We were not offered WiFi.
It's a shame this hotel could be great if it was kept up to standard . Very disappointing.
Read more
Date of stay: July 2023Trip type: Travelled with family
Room Tip:Check room with manager or a member of reception before accepting a room look at details not...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Worse hotel I have stayed at. Multiple insect/spider/something bites all over my and my family's body. Everything was dirty (floor, bed, pillow, blankets, etc). Phone line to reception was not working. No bath towels or toilet paper in room (took 30min to be provided with these basic necessities and they were never stocked up). Room was never cleaned (I saw cleaners cleaning the same rooms everyday over the course of the week that I stayed that no one was staying in. Highly recommend that this place be avoided.
Read more
Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lawrence Chan, Revenue Management at Nova Highlands Hotel
Responded 19 Feb 2020
Dear John, It is with great concern and regret we received your comment outlining the problem you had with our service. First and foremost, on behalf of Nova Highlands Hotel, we would like to sincerely apologize for your inconvenience by not exceeding your expectations. We accept full responsibility and assure that we are taking the necessary steps to prevent it from repeating in the future. We thank you for bringing this matter to our attention and we always strive to provide the best service to all our valued guests. We treasure all our customers’ comments in order for us to elevate further, please feel free to continue to provide feedback about our services.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
9 people for a family trip to Cameron Highland, booked 2 nights, only stayed 1 night, and checked out the second day due to a super dirty room. Only able to check in at 6pm (not 3pm as stated) due to no room was ready as explained by the receptionist at the check-in lobby. No towel was provided until 10 pm the reason laundry was not delivered as scheduled. Moldy bathroom, dusty sofa, broken cabinets, many to mention. For lift, passengers have to go upper level before going to the lower level.
Read more
Date of stay: July 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Check in counter has only 2 receptionist. Guest queue up more than hours to check-in. When we check in, there is no towel!! We called the receptionist and we got hang up. We had to go down to get towel ourselves. When we check in, we had to pull the bellboy trolley ourselves because there is no staff hotel to help us. To be fare,the hotel location is very convenient but service is super poor and bed sheet and towel are unclean.
Read more
Date of stay: March 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Please do not stay at this ‘hotel’. The room reeked of mould and was incredibly dirty. The dampness was everywhere, to the point that even the lampshades and walls were mouldy. The smell and dirtiness was so appalling that we only managed to stay inside the apartment for 40 minutes. Luckily we found another hotel which has been fantastic. Upon going to the reception to advise of the condition of the apartment, we were told no refund would be given. It is clear from other reviews that this business is a scam. Incredibly disappointing experience and hope to warn anyone thinking of booking here.
Read more
Date of stay: October 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Feel BAD experience and very disappointed with this kind of service
i Booked 3 weeksa ago thru Agoda, but Hotel cancel my booking last few days due to fully book.. because of this, i can't get others hotel immediately, so i have to cancel my whole trip. Me and my Family feel disapointed with this kind of service. why NOT inform me after i BOOKED ? how can they cancel my booking after few weeks ??
i tried to email the hotel and the manager ( Oliver ), but non of them want to reply my mail and calls......
Read more
Date of stay: June 2022
Rooms
Location
Service
Room Tip:Becareful.. .Hotel will cancel your booking last minute and spoilt your travel plan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The view of the hotel was breathtaking. Early in the morning when you wake up you will hear the sound of birds singing. You can find good local restaurants nearby. The reception staffs are very professional. The housekeeping team did a good job.
Read more
Date of stay: June 2023Trip type: Travelled with friends
Room Tip:Good for nature lovers. No early checking Checking starts at 15:00. Better go and explore the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Location is strategic and it’s spacious but the apartment need to improve on housekeeping. Decided to upgrade to larger unit but the whole liaison is so difficult and comes with a high price, a lot more extra. Definitely not worth the price. Will not recommend.
Read more
Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kuala Selangor, Malaysia51 contributions18 helpful votes
Hi there,
Actually, the linen that is actually not clean. It has some smell and also looks yellowish. As far as the mattress is concern, it still alright but about time for replacement. Also, the rooms are not well maintained. The house keeping maintenance really have to keep up their work or else over time things will get worse.
Regards
"Good for nature lovers. No early checking Checking starts at 15:00. Better go and explore the area until the check-in time. We had to wait a bi longer since we were early"
There are more places to choose from in the Brinchang area.
PRICE RANGE
RM 142 - RM 191 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPahangCameron HighlandsBrinchang
NUMBER OF ROOMS
278
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
