Shahzan Hotel Kuantan

Lot PT 240, Jalan Bukit Ubi/Jalan Masjid, Kuantan 25000 Malaysia
Traveller (75)
the field and mosque seen from the room
Room & Suite (26)
Chicken sandwiches
Dining (6)

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RM 164
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

3.0
#28 of 50 hotels in Kuantan
3.9 of 5 bubbles
Location
2.7 of 5 bubbles
Cleanliness
2.7 of 5 bubbles
Service
2.6 of 5 bubbles
Value
Centrally located in downtown Kuantan and just minutes from the Kuantan River waterfront, the Shahzan Hotel is positioned close to all major attractions. Shahzan Hotel features 152 rooms, each enjoying Kuantan River or city views. Accommodation options include two-bedroom Royal Suites, Junior Suites with adjoining lounge area, and Deluxe and Standard Queen and Twin rooms. All rooms feature a flat-screen TV featuring with local and international channels, Wi-Fi, air conditioning, and prayer mat. An outdoor swimming pool and kids pool are great for families, while meeting and function rooms can be booked for larger events and gatherings. The hotel also features onsite parking. Puteri Teja Cafe serves daily breakfast and a variety of classic Malaysian and western dishes for lunch and dinner. The Pekan Deli in the lobby offers quick, tasty meals, while the Cigar Divan on the mezzanine level is the perfect location in which to enjoy premium Cuban, Nicaraguan, and Honduran cigars. The hotel is a 5-minute walk to Kuantan Shopping Parade and a 5-minute drive to popular beach Teluk Cempadak. Sultan Haji Ahmad Shah Airport is a 20-minute drive away, while Cherating is a 40-minute drive from the hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Coffee shop
Golf course
Kids pool
Banquet room
Meeting rooms
Paid public parking nearby
Parking
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Snack bar
24-hour security
BBQ facilities
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
Sun deck
Sun umbrellas
First aid kit
24-hour front desk
Express check-in / check-out
Laundry service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Budget
Languages Spoken
English, Malay
51Reviews0Q+A10Room tips
Traveller rating
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Detailed Reviews
fadzilah h wrote a review Dec 2023
Kuala Lumpur, Malaysia106 contributions30 helpful votes
4.0 of 5 bubbles
Check in this hotel for business trip. It is a small hotel but well maintain and easy to go to the room with 3 elevators at the hotel. Nice room with nice view of Kuantan city with complete amenities. The very basic breakfast and simple. The staff are quite friendly. Basement parking very small and limited. The guest has to park outside and need to move car before 8 am. For me, it conveniently located in the city centre, this hotel does the job well, if you don't expect too much.
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Date of stay: November 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MZU_66 wrote a review Nov 2013
Singapore, Singapore49 contributions77 helpful votes
2.0 of 5 bubbles
The exterior of the hotel looked grand and the price on the banner hanging outside the building was enticing. As we were just looking for a night stop over before resuming our road trip to Kelantan, we decided to just stay at this hotel.

The customer service staff on the night we arrived was kinda cold. I felt that we were treated as if we were some kinda nuisance. That aside, upon stepping out of the elevator to our room, we were greeted by a dark, spooky ambience.

The room was very musty. The toilet was dirty. The musty n shabby ambience of the room just made the kids kinda hesitant to sleep on the bed too. Err...luckily it was just for one night but that too was kinda torture for us.
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Date of stay: August 2013Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
farza31august wrote a review Apr 2011
kuala lumpur1 contribution3 helpful votes
2.0 of 5 bubbles
i've been using this hotel for the past 2 yrs wherever i cme to kuantan due to its location...near to the court as i am a lawyer...
what can i say, if there is another hotels situated near to the court, i wud definately choose the hotels...
service is very poor...hardly to see a smiling staffs....
the major diffrences- new colour for the room..
same old lame, lazy, slightly rude service...
ahh..one thing, no wifi in the room...only at the lobby which is funny...
on 1 of my trip, asked the reception, where are the remote control for the tv, simple and hilarious answer- 'mungkin sudah rosak ...en kna pakai manual!'
i wud definately suggest this hotel for anyone except those who want to be so near to the court...not a bgood value for your money.....
management shud be changed......
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Date of stay: March 2011
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manis Chen wrote a review Jan 2021
Kuala Lumpur, Malaysia399 contributions203 helpful votes
5.0 of 5 bubbles
located at the main road, next to open field, it is a good place to stay after exploring the neighborhood. the room is clean with the usual hotel amenities. Good pillows and mattress make you sleep comfortably.
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Date of stay: December 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: upper floor facing the mosque/field
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zayree wrote a review Nov 2012
Batu Caves, Malaysia30 contributions54 helpful votes
1.0 of 5 bubbles
an experience that ought to be remembered. Greet with a cold shuddered staff i have an experience beyond my expectation. even with the nearby atraction that they have , i doubt that it shall be any better in the future.

The rooms are musty with woody, food smelling from the year 1960.. sigh

This shall NEVER enter my life diary ever again
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Date of stay: December 2011
2.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Try finding other places , if your foot is still alive..
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rosita G wrote a review Jul 2012
Petaling Jaya, Malaysia12 contributions4 helpful votes
1.0 of 5 bubbles
Dont stay in this hotel. For the last 6 years i've been travelling and stay in all type of hotel from budget to 5 star hotel i really have a terrible experience with this hotel. With a bad reception counter staff who telling alot of lies and in the end put the blame on me. I went to the hotel on 11 july 2012 for official 1 day visit to kuantan with 3 of my colleagues. 2 weeks before i already book 3 rooms. That is the only hotel which i manage to book after tried to book so many hotel in kuantan. Due to the national sport event in kuantan at that time so its very hard to get rooms at that time & i was very happy that shahzan hotel still have rooms at that time. They just ask my name & hp no. For booking. Fyi i did ask the rate of their rooms at that time & we were eligle for that rate therefore i straight away book 3 rooms. I was happy coz i manage to solve my problem. But come to that day on 11 july 2012 when we were about to check in around 7pm i was told that there was no reservation make under my name. I was shocked becoz after travel so far & tired some more i was very dissapointed with the reception staff who took my booking at that time. And the girl who is working at that time also really dont know how to handle the situation. All the reasons that they gave me at that time were very unconsistent, 1 person said that since 1 july their rate increase to rm200 and another person said since 7 july the rate change due to the sport event. When i was making my booking at that time the recetionist at that time didnt even tell me that they have different rate coz i juz ask what is their room rate on my trip day. They should know how to answer their clients. And the best part is after we manage to find other hotel which was much better then shahzan hotel, at 9.30pm that night i receive 2 miss calls from shahzan hotel. I didnt ans at that time coz i didnt realize my fon rings but i return the miss call, dat why i know that the hotel call me. That time i was wondering how they can have my number and when i asked them to check my name on their booking list they said that it was not there, i dont have any booking and how come they can call me. And when i return the call they said that they didnt call me and what i did was juz return the miss call & i didnt even dial their fon no. I think this hotel have problem with their reception counter staff. All the staff at the reception counter need to be given a course how to treat their customer. They are very rude. This hotel really gave bad impression to malaysian citizen. Really bad image for malaysia in the eye of foreigner from other country.
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Date of stay: July 2012
1.0 of 5 bubblesValue
1.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: What U get from the frontdesk that is how the room condition is.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Abgbob wrote a review Jun 2010
1 contribution3 helpful votes
2.0 of 5 bubbles
The reception counter staff talked in a rude way, patronizing and simply unfriendly when i called to confim my booking and to get extra information. Would not suggest this hotel to anyone
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2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
amrfrd wrote a review May 2016
Kuala Lumpur, Malaysia28 contributions45 helpful votes
3.0 of 5 bubbles
Visited this hotel with a partner in February 2016 following a friend's recommendation. Upon hearing and reading about the background of the hotel, coupled with the room rates, expectation was set a bit high, perhaps comparable to the likes of Swiss-Garden and Vistana.

The main advantage of this hotel is its location. Located in the middle of Kuantan town, this hotel is easy to find. Room was generally clean and concierge was pleasant during our stay.

Our expectation was unrealistically high for this hotel. Despite its status, the hotel seemed like it needed a total revamp and refurbishment to make it more pleasant. Building/room was old. No toiletries were provided in the bathroom - okay, it did provide a small soap, toothbrush and sanitary bag. Beddings were old and yellowish (they're originally white, by the way). One of the bed lamps was not functioning and the wardrobe door could not close properly. Underground parking was limited and unpleasant.

Our advice is if you set your expectation reasonably despite the hotel's status and location, the hotel will not disappoint you.
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Date of stay: February 2016Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amirulnizam James wrote a review Aug 2012
Sarawak, Malaysia87 contributions21 helpful votes
3.0 of 5 bubbles
It is my first to Kuantan on Company Trip and I was put in this Shahzan Inn. I found nice, little big quite and I like most is it view to the State Mosque.

And frankly speaking I liked to stay hotel near to mosque as I am muslim myself.

Food for breakfast average as it only a simple menu. But it doesn't matter to me. The only matter, is nobody great you at the door. To me it is first impression about the hotel service as rate it also average.

Anyway I like to stay in this hotel and I will come again to Kuantan and stay there.
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Date of stay: June 2012
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vacanioner wrote a review May 2009
Kuala Lumpur6 contributions9 helpful votes
3.0 of 5 bubbles
I always stay in this hotel whenever I've been to Kuantan. This hotel located in the middle of the town, within walking distance to a few places such as Kuantan Parade, Mosque etc.
This hotel have just a small room for their standard/superior room. Interior quite ok for its class. Suite also available for those who need spacious room. It's breakfast can be considered superb for its class. Not so many choices but delicious. Their swimming pool considered ok. The best thing was the view from the swimming pool. Its facing the field where the wind nicely blown to us.
Whoever goes to Kuantan, don't forget to have some food at Tanjung Lumpur area such like "sata", seafood and local foods.
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Date of stay: May 2009
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Manis Chen wrote a tip Jan 2021
Kuala Lumpur, Malaysia399 contributions203 helpful votes
5.0 of 5 bubbles
"upper floor facing the mosque/field"
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Q5097GCsue wrote a tip May 2019
Singapore2 contributions1 helpful vote
1.0 of 5 bubbles
"Just dont stay here. many other great small hotels that was clean and stay friendly"
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AboyAbol wrote a tip Dec 2017
Johor Bahru, Malaysia414 contributions177 helpful votes
5.0 of 5 bubbles
"corner suites with nice view"
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Ryunami wrote a tip Oct 2017
Malaysia1,889 contribution119 helpful votes
3.0 of 5 bubbles
"Ask for rooms facing the open field.. it is worth looking at even at night."
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huda halid wrote a tip Jul 2017
Terengganu, Malaysia58 contributions12 helpful votes
3.0 of 5 bubbles
"room facing mosque"
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Not the right property for you?
There are more places to choose from in the Kuantan area.
PRICE RANGE
RM 143 - RM 162 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPahangKuantan DistrictKuantan
NUMBER OF ROOMS
152
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHAHZAN HOTEL KUANTAN (R̶M̶ ̶1̶6̶3̶) RM 144: UPDATED 2023 Reviews, Price Comparison and 106 Photos - Tripadvisor

Frequently Asked Questions about Shahzan Hotel Kuantan
Which popular attractions are close to Shahzan Hotel Kuantan?
Nearby attractions include Masjid Sultan Ahmad Shah (0.3 km), Kuantan 188 (0.4 km), and Pahang Art Museum (0.06 km).
What are some of the property amenities at Shahzan Hotel Kuantan?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shahzan Hotel Kuantan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shahzan Hotel Kuantan?
Guests can enjoy an on-site restaurant, breakfast, and barbeque facilities during their stay.
Is parking available at Shahzan Hotel Kuantan?
Yes, free parking and paid public parking nearby are available to guests.
What are some restaurants close to Shahzan Hotel Kuantan?
Conveniently located restaurants include Kula Cake, Restoran Alif & De Alif & Alif Curry House, and Ms Elliot At Hock Bee.
Are there opportunities to exercise at Shahzan Hotel Kuantan?
Yes, guests have access to a pool during their stay.
Does Shahzan Hotel Kuantan offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Shahzan Hotel Kuantan?
The staff speaks multiple languages, including English and Malay.
Does Shahzan Hotel Kuantan have any great views?
Yes, guests often enjoy the city view available here.
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