Sanctuary Resort

Sanctuary Resort

Lot 342 Mukim Sungai Karang, Kuantan 26080 Malaysia
Sanctuary Resort
Traveller (41)
Broken Door, had to use chairs to barricade
Room & Suite (25)
Yes the Water is this Close
Pool & Beach (7)

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About

3.0
#7 of 8 lodges in Kuantan
3.5 of 5 bubbles
Location
2.8 of 5 bubbles
Cleanliness
3.1 of 5 bubbles
Service
2.9 of 5 bubbles
Value
Sanctuary Resort Cherating is truly a beachfront resort hotel withonly 10 meters away from beach, beautifully surrounded by refreshing lush greenery. With 90 units of 2 & 3 Bedrooms All Suite Apartmentwith each room with its attaching bathroom, Sanctuary Resort Cherating creates a perfect setting for singles, couples and even families group. Enjoy your stay at this serene and peaceful property, guests are also offered access to water sports like sailing and canoeing, with its own private island right in front, only 900 meters away. For those in need of a relaxing vacation, you can simply take a dip in the alluring pool or go for sunbathing at the beach. Enjoy various activities including the one at the Classical Fishing Village River where you do the fresh catching daily. Sanctuary Resort Cherating is a great choice for those looking to getaway from the bustling city for a True Beachfront Holiday Relaxation
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Beach
Diving
Children Activities (Kid / Family Friendly)
Airport transportation
Secured parking
Wifi
Outdoor pool
Coffee shop
Restaurant
Game room
Fishing
Karaoke
Taxi service
Business Centre with Internet Access
Meeting rooms
24-hour security
BBQ facilities
Baggage storage
Convenience store
Shared kitchen
Shops
Dry cleaning
Laundry service
Self-serve laundry
Room features
Bathrobes
Air conditioning
Desk
Room service
Safe
Seating area
Kitchenette
Microwave
Iron
Refrigerator
Room types
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Mid-range
Languages Spoken
English, Indonesian, Malay
74Reviews5Q+A23Room tips
Traveller rating
  • 17
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  • 6
  • 15
  • 19
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Detailed Reviews
wongweihong wrote a review Jun 2015
Kuala Lumpur, Malaysia1 contribution5 helpful votes
4.0 of 5 bubbles
We stayed here for 2 nights at 2409. Arrived early for check in, and was given an early check in around 12pm (thanks to the staff for their consideration). Get into our apartment, and was suprised that the unit was so big, clean with nice view. The ambiance of the apartment was nice with partly view of beach and river. At the morning you can see the fisherman went out from the jetty nearby. The staff was friendly, polite and helpful.
The only thing that can be improved is that the breakfast buffet. The food selection was okay, and by adding more, it will be excellent.
But for the price that I've paid, i have no regret. I truely love my stay and will definitely consider Sanctuary again if I'm in Cherating.
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Date of stay: June 2015
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: i've been in 2409, nice room with fantastic view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ordinis i wrote a review May 2016
33 contributions4 helpful votes
+1
3.0 of 5 bubbles
... there is an island nearby the resort, called Pulau Ular, only takes 5-10 minutes to reach by boat. Well, that place is awesome, especially for those who want to fly fish the diamond scale mullet (Liza Vaigensis). It is an amazing sport fishing spot for any anglers who want unique fishing experience. Don't forget to practice catch and release for any small mullet below 800g, if you intended to take home the fish to eat.
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Date of stay: April 2016Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
pearl_lynely wrote a review Sept 2015
Kuala Lumpur, Malaysia61 contributions104 helpful votes
2.0 of 5 bubbles
We stayed for 2 nights in a 3-bedroom apartment. The mattress was so hard, i had problem sleeping at night. Heavy musty smell in the room. Water pressure sometimes was very low. The only think we had fun here was the pool. Kids had fun at the huge swimming pool. They also had free wifi (quite fast) which is another point of advantage. Other facilities was at downside. Despite the great view of South China Sea from our balcony, we do not use the beach as the main Cherating beach was far better then the beach here.
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Date of stay: September 2015
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Until they refurbished, not sure which room is good..
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stevensurrend wrote a review Apr 2014
Au, Austria1 contribution10 helpful votes
1.0 of 5 bubbles
I am having a vacation in this hotel with by father .when we reach there are look like no other worker .the room, corridor, reception counter and receptionist is dirty and the toilet are leaking. The apartment there are very dark and same like ghost home. The owner same like to gardener and the bad fashion.
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Date of stay: April 2014
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wan S wrote a review Jul 2016
1 contribution7 helpful votes
5.0 of 5 bubbles
Satisfied event here,my apartment from seaview upgraded to seaviewselect ,very clear view of snake island from balcony apartment. Clean situation in room and workers at front desk very friendly. See you again
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Date of stay: July 2016
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: higher floors at C block very nice
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
eman2308 wrote a review Jan 2016
Kuala Lumpur, Malaysia1 contribution7 helpful votes
5.0 of 5 bubbles
Worth staying....friendly staff...great view...many stall nearby.....will come again in the near future...very suitable for family activities and seminars & relaxing.
Nice sea view and river view...
Swimming pool..suitable for adults and kids....
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Date of stay: January 2016
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Would recommend premium room.....nice sea view and island view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
nurul akma a wrote a review Sept 2014
Johor Bahru, Malaysia2 contributions7 helpful votes
1.0 of 5 bubbles
The room is dusty and dirty.. the water is dirty.. there is no spoon or plate.. even not all the light is function where most of the balcony have no light.. make it look dark and haunted. . The beach is dirty as well as the sea.. we did jot even manage to go to the sea..there is no breakfast in the package even though the price is extremely expensive. . the staff is unfriendly and rude.. the price is expensive which is not worth it at all. . The picture is 100 % a lie.. I hate this hotel so dammed much.. its spoil our family trip.. Never ever go there again..
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Date of stay: August 2014
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Izzudin Ab Rahim wrote a review Jan 2012
Kuala Lumpur, Malaysia15 contributions33 helpful votes
1.0 of 5 bubbles
Booked a 3-bedroom apartment (with 2 extra beds), Room 2201 for 2 nights in January 2012. The apartment is very spacious, but very old building & not well maintained. The rooms are very smelly, dirty, the water pipe system not in order, air-conditioning is messed up, need to be serviced. When we checked in, there’s a room (Room 2201) with a balcony with a broken lock! Meaning somebody could just climb to the balcony and walk into the apartment just like that. When I asked the reception how’s the security at the resort, they replied “at the moment there’s no cases.” I’m not convinced. And there’s no single security guards around.
To say that it’s an “under average resort” would be an understatement. Easily the worst resort I’ve ever stayed in my life.
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Date of stay: January 2012
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
StevenYong wrote a review Jun 2014
Shah Alam, Malaysia1 contribution4 helpful votes
1.0 of 5 bubbles
We are from KL, 3 families rented a 3 bedroom aprtment unit. When we arrived, the room offered were badly maintained (NOT maintained and cleaned for yearssssssss..........). We then complained to the receptionist and the manager. In fact, the manager is with the worst attitude, he don;t even wana look at you or discuss and to resolve the issues........ Lights in the room not functioning, door lock not maintained, seems like the unit had been broken into. Swimming pool filter seems not working. Water level in the unit/bathrooms are low, thus, halfway bathing, there is low pressure from the water inlet. When you flush the water, it's where the flash flood comes!!!! Bed not cleaned, and the quality of the bed is ...........

How can we have such Hotel rated with any stars? and operating with good feedback in tripadvisor..........BTW, we are NOT the only family that complained, many of the guests queue up to complained and I guess the customer service or receptionist are used to it!!!!

Good luck if you plan to stay in this hotel. I will NOT recommend it AT ALL!!!! Even if it is FOC!!!
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Date of stay: June 2014
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: No WAY!!!! All the rooms the same!!!! even premium room!!!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacob W wrote a review Jul 2012
Hong Kong, China11 contributions5 helpful votes
+1
1.0 of 5 bubbles
After coming back from a holiday beach resort on Redang Island our family had decided to take the road back to KL and had booked in advance for an over night stay at sanctuary resort on our way back. Once we had arrived, we were greeted by a midnight barbecue and drinking party held by a large group of youths infront of the lobby playing intolerably loud music. We checked in and walked upstairs to a room and greeted with a broken door lock, a broken kitchen cabinet, ancient furniture, half used viles of soap, stained sheets, broken toilets with yellow water and much more. We had even seen cockroaches outside the room door.
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Date of stay: July 2012
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Make sure the airconditioning, water, lights and anything that you might need to use works
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
su har y asked a question Aug 2015
Shah Alam, Malaysia1 contribution1 helpful vote
Is the resort under renovation? Is the resort clean and decent ?
Answer from Far_Zauri
14 contributions8 helpful votes
At the point of my visit, no, the resort was not under renovation. As for the second question, it might be our bad luck, but our room was kind of dusty and sandy too. The sink tap was broken, we couldn't get the kettle working without blowing up a fuse. There was a cockroach in one of the room, and despite having thee rooms for the three of us, we slept on the day bed in the living room thoughout the stay. Thank God the air conditioners were working perfectly. I don't know if things has improved since then, but given a choice, I would not stay there again. Not until I saw few good reviews came out after my stay.
nurulbihah asked a question Mar 2015
Kuantan, Malaysia
how to get the number contact
Johanzulhakim asked a question Jan 2015
Kuala Terengganu, Malaysia2 contributions3 helpful votes
yes no pool open 7am til 11pm
Answer from Johanzulhakim
Kuala Terengganu, Malaysia2 contributions3 helpful votes
great resort in cherating
Johanzulhakim asked a question Jan 2015
Kuala Terengganu, Malaysia2 contributions3 helpful votes
very nice apartment portal sea view n big apartment..
Answer from Johanzulhakim
Kuala Terengganu, Malaysia2 contributions3 helpful votes
snake island view with nice beach...
36danis wrote a tip Jan 2017
Johor Bahru District, Malaysia1 contribution2 helpful votes
5.0 of 5 bubbles
"Higher floor very nice view"
Read full review
Wan S wrote a tip Jul 2016
1 contribution7 helpful votes
5.0 of 5 bubbles
"higher floors at C block very nice"
Read full review
eman2308 wrote a tip Jan 2016
Kuala Lumpur, Malaysia1 contribution7 helpful votes
5.0 of 5 bubbles
"Would recommend premium room.....nice sea view and island view"
Read full review
Chandra K wrote a tip Oct 2015
Kuala Lumpur, Malaysia37 contributions8 helpful votes
1.0 of 5 bubbles
"Ask for sea view to enjoy the view"
Read full review
pearl_lynely wrote a tip Sept 2015
Kuala Lumpur, Malaysia61 contributions104 helpful votes
2.0 of 5 bubbles
"Until they refurbished, not sure which room is good.."
Read full review
Not the right property for you?
There are more places to choose from in the Kuantan area.
ALSO KNOWN AS
sanctuary hotel kuantan
LOCATION
MalaysiaPahangKuantan DistrictKuantan
NUMBER OF ROOMS
90
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SANCTUARY RESORT: See 64 Reviews and 162 Photos (Kuantan)

Frequently Asked Questions about Sanctuary Resort
Which popular attractions are close to Sanctuary Resort?
Nearby attractions include Pantai Batu Hitam (7.3 km) and Biz Beach Club (5.2 km).
What are some of the property amenities at Sanctuary Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sanctuary Resort?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Sanctuary Resort?
Guests can enjoy an on-site restaurant, a lounge, and barbeque facilities during their stay.
Is parking available at Sanctuary Resort?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Sanctuary Resort?
Conveniently located restaurants include D' Cherating Cafe, Gebeng Station Cafe (cabin), and Warung Mizi.
Are there opportunities to exercise at Sanctuary Resort?
Yes, guests have access to a pool during their stay.
Does Sanctuary Resort have airport transportation?
Yes, Sanctuary Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sanctuary Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Sanctuary Resort offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Sanctuary Resort?
The staff speaks multiple languages, including English, Indonesian, and Malay.
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