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The Zenith Hotel, Kuantan

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6 Jalan Putra Square Putra Square, Kuantan 25300 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (419)
Room & Suite (128)
Dining (40)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 31/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 31/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 75 hotels in Kuantan
Location
Cleanliness
Service
Value
Jewel of the East ..... Centrally located in the heart of Kuantan town and the ICT Hub, The Zenith Hotel & Sultan Ahmad Shah Internation Convention Centre (SASICC) is set to revolutionize the face of business-class hospitality in Malaysia.It offers 519 modern and luxurious accommodations, and a 6000-seating capacity ballroom and exhibition hall with state-of the-art meetings, incentives, conventions and exhibitions (MICE) facilities. the hotel tower, which is part of the largest development on the East Coast of Malaysia, is stands at 24-floors featuring a distinct modern facade that will majestically alter Kuantan's ksyline.The Zenith Hotel & Sultan Ahmad Shah International Convention Centre (SASICC) is the epitome of both class and luxury.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Game room
Kids stay free
Indoor play area for children
Wifi
Hot bath
Infinity pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Children Activities (Kid / Family Friendly)
Kids pool
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
24-hour security
Concierge
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bidet
Bathrobes
Electric kettle
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, Malay
681Reviews10Q+A100Room tips
Traveller rating
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Popular mentions
YantiKL wrote a review Nov 2021
1 contribution
We had probably one of the worst check in experience in all the times we have stayed in any hotels in Malaysia. We arrived Kuantan in the morning but decided to go sightseeing first to respect the 3oclock check in time imposed by the hotel. We arrived at the hotel at 4.30 pm and as our passed the lobby, we could see a queue that stretched as far out into the hotel pavement ! We circled the parking a few times and when we finally got into the hotel lobby , our jaws dropped. There were three EXTREMELY long queue with anywhere between 30 to 50 people queing in in EACH line . All over the lobby were guest sitting on sofas , floors , near the lifts , in front of the cafes . There were elderlies and children standing with luggage bags. I stood in queue for almost 2 hours before it was my turn and despite the hotel confirming our connecting rooms via email days earlier , we weren't given the rooms as requested . And by 6.45 pm , only one room was ready. We rushed to our rooms and barey made it for Asar prayers . The receptionist said that someone will send our second room key in 30 minutes so one of my daughters stayed in the room while the rest of us went out for dinner . We came back at 9.30 and the key was still not sent. Went to the counter and receptionist said that someone came to the room to send key but nobody was there . Seriously ? My daughter was there waiting all along . The first room was also not properly cleaned with maggi crumbs behind the sofa , no light bulb on the table lamp and no ironing board . Given we are regulars at Zenith prior to Covid days , I am really disappointed that the hotel neglected the simple act of calculating max room to rent vs their manpower to manage the customers. If you are not ready to accept full occupancy , then don't sell so many rooms ! Renting rooms more than you can handle for your quick gain at the expense of your customers is hopelessly poor hotel management.
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Date of stay: November 2021
Rooms
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masterkth wrote a review Nov 2021
Kuala Lumpur, Malaysia28 contributions32 helpful votes
Had to wait at least 1 hour to check in (despite traveling with kids & baby). And this was with 4 check in counters operating, says something about the efficiency. Room was made up last minute hence missed out a lots of essential things (ie: no garbage bin, sink was stucked, no kettle, no floor mat for toilet). Breakfast dining hall was extremely crowded and the queue was all the way till the hotel lobby itself hence we decided to give it a skip. The MCO should have thought the hospitality sector to be more hospitable but looks like there seems to be no lessons learnt.
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Date of stay: November 2021
Value
Service
Sleep Quality
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Norfaisal Ismail wrote a review Nov 2021
2 contributions
Stayed a few times in Zenith, excellent hospitality experience and keep the good job guys! Btw, your teh tarik at breakfast, really make my day😂👍 10/10 scores for the front office, keep it up front office team! You are really nice & warm and I bet all the guest here will vote same as me😊!
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Date of stay: November 2021Trip type: Travelled on business
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Vicky K wrote a review Nov 2021
1 contribution
When we arrived on my daughter’s birthday, despite informing the hotel in advance there was no arrangement made by anyone to at least wish my child. We checked out the very next day although we planned extend our stay as a surprise for my daughter. There were no towels in the bathroom, we had to call housekeeping & waited a while for bath towels. The room was dusty & very dated furnishings. You will not feel welcomed.
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Date of stay: November 2021Trip type: Travelled with family
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ZulZaki wrote a review Aug 2021
Dubai, United Arab Emirates1 contribution
Sub standard breakfast. Not many choices of menu. Not given black coffee even request for it. No juice drink serve. The room is ok. Cleanes is good. Have big safety box. Tv is small & not suitable to view from on bed.
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Date of stay: August 2021Trip type: Travelled on business
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Response from TZH Kuantan, Other at The Zenith Hotel, Kuantan
Responded 31 Aug 2021
Dear zulkiflizaki, Thank you for taking the time to provide your detailed feedback. It is undoubtedly very concerning to learn that your stay experience on this occasion has fallen below your expectation. We sincerely apologize for not meeting your expectations, and for any inconvenience. Please be assured that your feedback are taken very seriously and we will definitely be working towards improvement. We greatly value your continued support of the Hotel and we certainly look forward to welcome you back in future. Best regards, The Management
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PRICE RANGE
US$49 - US$64 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the zenith hotel, kuantan hotel kuantan
LOCATION
MalaysiaPahangKuantan DistrictKuantan
NUMBER OF ROOMS
519
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Frequently Asked Questions about The Zenith Hotel, Kuantan
Which popular attractions are close to The Zenith Hotel, Kuantan?
Nearby attractions include East Coast Mall (0.2 km), Weave Story: Exclusive Silk, Wool & Batik (0.3 km), and Kuantan City Mall (0.4 km).
What are some of the property amenities at The Zenith Hotel, Kuantan?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The Zenith Hotel, Kuantan?
Top room amenities include air conditioning, a flat screen TV, and a bidet.
What food & drink options are available at The Zenith Hotel, Kuantan?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Zenith Hotel, Kuantan?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to The Zenith Hotel, Kuantan?
Conveniently located restaurants include The 92's Café, Kuantan, Dallah Restaurant, and Black Canyon Coffee.
Are there opportunities to exercise at The Zenith Hotel, Kuantan?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Zenith Hotel, Kuantan have airport transportation?
Yes, The Zenith Hotel, Kuantan offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Zenith Hotel, Kuantan?
Yes, dry cleaning and laundry service are offered to guests.
Does The Zenith Hotel, Kuantan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Zenith Hotel, Kuantan?
The staff speaks multiple languages, including English and Malay.