Finding an ideal luxury resort in Kuantan does not have to be difficult. Welcome to Eastern Pavilion Boutique Resort & Spa, a nice option for travellers like you.
Eastern Pavilion Boutique Resort & Spa offers guests an array of room amenities including air conditioning and a minibar, and getting online is possible, as internet access is available.
The resort offers 24 hour front desk, room service, and a concierge, to make your visit even more pleasant. The property also features a pool and an on-site restaurant. Guests arriving by vehicle have access to free parking.
During your visit, be sure to check out one of the nearby restaurants that are within walking distance of Eastern Pavilion Boutique Resort & Spa, such as D' Cherating Cafe (0.2 mi).
Eastern Pavilion Boutique Resort & Spa looks forward to welcoming you on your visit to Kuantan.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Romantic
Luxury
Languages Spoken
English, Malay
Location
Lot 1303 Mukim Sungai Karang, Kuantan 26080 Malaysia
Feel bad about not giving this place a better score. But just can’t. Too many issues we couldnt ignore makes this place “average”……. We were booked into regular poolside villa/room but once we got to it there was a lot wrong with it. Plumbing dodgy, TV didn’t work, generally just in a poor state of repair and generally old and tired
On complaining, we were upgraded without fuss or delay to a simply beautiful garden villa with private plunge pool, and that action alone should have guaranteed this place a better review.
Sadly too many other things let the place down. The service in the restaurant and room service is frankly awful, you could could go old and grey waiting for your food. And on the one occasion we ordered room service meal to be delivered to the poolside, which was all of 30 metres from the kitchen, it took over and hour to make that short journey and , when it came, was stone cold
I could forgive such stuff if the place was busy but it isn’t. It’s very quiet.
A saving grace is the superb swimming pool and it’s location right on the beach. Both are extremely inviting and we made use of these two facilities during our stay.
The breakfast, for which we paid an additional 30 MYR per person per day as we had booked room only, was a huge disappointment by international hotel standards. Low quality fayre and poorly presented, only the omelette station offered any positive comment to the breakfast experience.
This place has massive potential. It’s extremely photogenic given it’s location so shouldn’t be too hard to market it. It just lets itself down badly when you get here sadly. I really really wanted to like it and make the usual promises to return again and again, but the awful F&B experience really in my mind cancels out the good stuff…… They just need to work harder at anticipating customers needs and fulfilling them. Fast room service, better standard restaurant offering etc should be a given with this type of hotel
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Perfect getaway only 3 hours from KL with plenty of nearby sundry shops and eateries. BYOB suggested though.
Beautiful classical styled chalets with clean & huge jacuzzi pool for all 20 of us...we stayed quiet as quiet as possible.Bathrooms are dated but have been reassured that it will be upgraded in the near future for our trip back.
Wide grounds and beach were well maintained with plenty of monsoon permissible activities. Revolving breakfast menus, delicious food Western and local cuisine allowed us to just lay by the infinity pool all day while the kids spent their energy at the super fun slides and water fountains.
Gloomy monsoon rains for couple of hours were made up by warm and courteous staff particularly Resort GM Siva, F&B manager Bob and staff Ridzuan, Adib and front office that went out of their way to attend to us. Kudos to them & will definitely be back!
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Date of stay: December 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It’s clear that the property has passed its heyday. The villa looks and feels dated saves the huge internet TVs which are real delights. Staffs didn’t clean the villa properly. Floor felt dusty and toilet bowls were stained and yellowish. Breakfast was chaotic. We waited for tables with no one bother to come to apologize and acknowledge our presence when a few of them walked passed us (including I believed the property manager). I can understand that attitude if it’s a cheap motel but this? Need to train all staffs (and manager?) better. Have to say, the ground is beautiful! Good job on that. But there are lots of mosquitoes so please work on that.
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
After reading the reviews on here I was worried.We went as two families with fives kids aged from 10 to 15.We all had a fantastic time. The villas were spotlessly clean and the beds were comfortable.I thought the decor in the rooms was very pleasant and although the bathrooms were dated everything worked well.The rooms were separate which was great for us but could be problematic for those with younger kids.The private plunge pool/jacuzzi was really lovely and again very clean. The main pool in Holiday Villas is brand new and absolutely fabulous.The sunbeds etc are also new and there is very relaxing.The swim up pool bar is also great and you can get a cold Tiger all day if you ask for a rather pricey 19RM. The beach was beautiful but sandflies are a problem so you need to be prepared! The only issue (which could easily be resolved) is the beach restaurant which again is a brand new building with lively views.The chef can cook(as demonstrated by some dishes at breakfast) and is a very lovely chap but there is a lack of options and is quite expensivw
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Date of stay: August 2023Trip type: Travelled with family
Room Tip:Very little is open in Cherating from Monday to Wednesday.We stumbled across the Duyong (?)...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Excellent place for a few nights away. LaVilla chalets gives you the "kampung" experience in a very cosy way. Go for the Chalets if you can, it comes with a private pool. The swimming pool is very inviting as well, unfortunately i couldn't use it as it was still under MCO period. Looking forward to return just for the swimming pool.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We made a trip to Cherating, my frirnds and I. We stayed at the Garden Villas facing the beach. The check in was seamless and we were in the villa in no time. With a large picture window looking out to sea, the villa was well appointed, spacious and pleasantly designed to replicate a kampung house . It came with the cascading traditional stairs found in southern kampung houses. The staff were attentive and not obstrusive. That made our stay all thr more memorable. The poolside bar and the adjacent gym with seaview were my favourites. Service was prompt and coirteous. Went back again to stay on a work trip to Kemaman a week later.
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Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
What can I say. "A picture is worth a thousand words". Unbelievable experience we had over at this beautiful place. Hotel staff are all super friendly and had an opportunity to meet with the Resort GM Mr.Siva who was were helpful throughout our stay. Will definitely recommend to all my contacts of this beautiful resort. Looking forward to another trip over there again.
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Date of stay: October 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My Brother (lives in Australia), my cousin n hubby (live in Holland) and i stayed at the LaVilla and we were in awe of the place. Beautiful Chalets and luscious landscape and the warmest service by the staff will linger in our minds for years to come.. Thank You LaVilla for giving my guests a memorable stay.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Returning after 4 years. Were married here and some of the original staff were there to greet us which was wonderful.
On a very busy Friday with a number of guests arriving for a wedding and various other functions, we were checked in promptly and courteously. We were returning to the Villa we loved 4 years earlier (Melaka Suite-great view of beach but could be an issue if function held in front of this room so please check before booking), and we have no complaints with the room. Minor problem with one of the aircons was seen to within minutes.
My wife also compliments the masseuse - was lovely and is recommended.
The staff were wonderful with special praise to Ummi, Ridzuan, and Eli at restaurant. Wonderful time.
However its a costly stay and we would expect the quality of food to be far better. Breakfast was extremely disappointing, and the Anniversary package candle lit dinner and brunch was very ordinary (to be polite and I appreciate that the staff may have meant well). Food standard needs to be improved. A friend joined us for dinner and had a steak that we thought, a bad cut from a road kill. If you present western food please have a chef who understands what to do. That said, both my Malaysian wife and I thought that the local Malaysian food was very poor and didn't do much to enhance the very well known and loved culinary experience of Malay food. We would both suggest that you travel up the road 4 kms or so and enjoy great food at Cherating Beach. Unfortunately though that's not what you should have to do when charged so much for the Eastern Pavilion. Please improve guys!
So in summary great staff, lovely room, but don't eat there (shame as it would be a winner with a good chef(s)
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Date of stay: May 2014
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Melaka suite is perfect for view of the beach. A downside would only be if a function was planned...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Deceit: this hotel is listed on various site separately from Holiday Villa, but it's the same hotel. We would not have booked had we known that.
We asked when we booked if alcohol was served. But when we arrived, there's no alcohol in the restaurant, only in the 'fun pub' after 9pm. So no wine or beer with dinner.
Food: the food was awful. Garnish was browning, the burger patty was cheapest available and deep fried. French fries were so over fried that there was barely any potato. Or maybe it was just the quality of purchasing. We thought local food would be better, but it wasn't. It's a shame this hotel is happy to charge hotel prices for food but don't understand why hotel prices exist.
Event/Gawkers: there was an event on the garden in front of our room. Each time we walked past the group setting up the event, they would all stare.
There were 2 loud blasts and some smoke during this set up. When we called reception, they said it wasn't their event but the sales dept's event. The manager finally understood the concept that the event was on their property and we were renting a room on their property.
Spa: nice set up but indoor pool facilities not in use. Also strange to have hiv/AIDS warnings at a hotel spa. And ugly posters of health ailments. The massage was fine, but not value for money.
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Date of stay: February 2016Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HVCherating, Manager at LaVilla by Holiday Villa Cherating
Responded 20 Mar 2016
Thank you for choosing to stay at Holiday Villa Beach Resort & Spa Cherating. You have chosen to stay at a Garden Villa, a chalet type accommodations. Not to be mistaken for the Eastern Pavilion Boutique Resort & Spa. Which instead offers distinctively designed villas with private swimming pools. The hotel offers alcoholic beverages and being Halal certified are being served at the pub and outdoor areas only. The Management have investigated noise disturbance during preparations for an event. Smoke flares were accidentally set off instead of the following day. Please accept our sincere apologies for any inconvenience or discomfort caused. Hoping that you would stay at the Eastern Pavilions on your next visit. Best regards, Ang C. P.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
"Very little is open in Cherating from Monday to Wednesday.We stumbled across the Duyong (?) restaurant that did basic but decent Thai food by the river"
There are more places to choose from in the Kuantan area.
PRICE RANGE
RM 469 - RM 703 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Eastern Pavilion Boutique Resort & Spa
LOCATION
MalaysiaPahangKuantan DistrictKuantan
NUMBER OF ROOMS
12
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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