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Hyatt Regency Kuantan Resort

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Teluk Cempedak, Kuantan 25050 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (626)
Pool & Beach (127)
Room & Suite (115)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 23/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Regency Kuantan Resort
Updated 23/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 75 hotels in Kuantan
Location
Cleanliness
Service
Value
Travellers' Choice
Located on the stunning beachfront of Teluk Cempedak, on the east coast of peninsular Malaysia and within proximity to Kuantan city, capital of Pahang, the refurbished Hyatt Regency Kuantan Resort is the perfect place for making meaningful connections that last a lifetime. 300 guestrooms and suites that have been completely rebuilt, including new family oriented rooms
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Tennis court
Nightclub / DJ
Indoor play area for children
Parking
Outdoor pool
Sauna
Swimup bar
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Kids pool
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bidet
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Languages Spoken
English, Malay
887Reviews21Q+A41Room tips
Traveller rating
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Popular mentions
Jose wrote a review Today
Petaling Jaya, Malaysia3 contributions
In early November we spent a few days at this resort. We were looking forward to going back, as in the summer of 2020 we spent a very pleasant time there. This time around the experience was very different, and disappointing. Despite signs indicating our room had been properly cleaned and sanitized given the anxieties surrounding Covid, the coffee cups had coffee grains/residue and the floor was dirty with a tar-like substance that stuck to my shoes. The towel staff by the beach were unhelpful and absent most of the time. When we asked them to bring new towels, take away the old ones and perhaps clean the trash around the beach chairs and tables that had been there all day (!), they responded the chairs were not from the hotel, and then seemed surprised when I showed them signs indicating the chairs are for the exclusive use of hotel guests (!). Many of the umbrellas facing the beach were broken and thus we could not enjoy relaxing in a shaded area. In the few functioning umbrellas and chairs, there were empty glasses and plates until way into the afternoon from the day before. Dinner the first night was terrible. Bad service and lousy food. Needless to say, expect for breakfast, included in our package, we never returned. Some areas of the hotel seemed unkept. Some of the staff we spoke to seemed unhappy at the working conditions and salary. It’s our impression the staff are undertrained, unmotivated and perhaps underpaid. There was a clear absence of managerial supervision. We did not once see a manager roaming the grounds checking the premises. On several occasions, we requested to speak to the manager or assistant manager to express our concerns, but received no response. They seemed completely uninterested. I don’t think this resort qualifies to be a Hyatt, at least not at this juncture and not until they drastically improve their service in many areas. Needless to say, we are not going back.
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Date of stay: November 2021
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lillyput76 wrote a review Yesterday
Petaling Jaya, Malaysia2 contributions
+1
The Family Room was lovely but the bathroom sliding door jammed after the second day and the master bedroom tv had purple lines on the screen. Wifi was excellent. Beach access was lovely. We were provided extra blankets and room towels, but I was rudely denied extra towels by the pool boys even though we booked a Family Room for 5 (please look into this as he did not know that Family Room meant more than two guests). Upon arrival, we had lunch at Kampung Restaurant. We were given a table by the cashier and a side table. The side table had dirty dishes, glasses and cups that seemed to have been placed there since morning, swarming with many large flies. The staff was not as attentive and helpful as I remembered from my last stay five years ago. We were even questioned why we needed a lit candle to repel the flies. It was a most horrid experience for me and my family trying to eat while swatting flies away from our food. Food was also served in a small cramped bowls as opposed to the big plates used before. Needless to say, we did not dine in at all after this experience during our stay. The larger main swimming pool was also closed for repair, much to our dismay. The smaller pools by the Kampung Restaurant had dirty, murky, and smelly water. It was as if the hotel did not bother to clean the pools at all. Front Desk was most helpful but housekeeping did not do a good job of cleaning our rooms. The toiletries were not replenished well; we were given 4 shampoos and no bath gels. Other than these issues, my family and I enjoyed the beach and the rooms the most. Hope these basic issues can be ironed out by Hyatt Regency Kuantan Resort as we look forward to staying here again.
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Date of stay: November 2021Trip type: Travelled with family
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Extraordinary168139 wrote a review Yesterday
1 contribution
Pleasantly surprised with the highly well maintained premises after our last visit long time ago. the paint works, the immaculate garden and landscaping and the friendly staff, even the different room cleaners. Love to come back one more time.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2021
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syahril a wrote a review Nov 2021
3 contributions
The room were clean and had good in room amenities. excellent view of the beach with a beautiful sunrise view. the toilets were clean and updated toilet apparels. however the shower had issues with the hot water whereby it can become too hot and irregular temperature with sometimes intermittent hot and cold water. the room service was excellent with the food arriving hot and was delicious. overall excellent experience
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2021
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Trip type: Travelled on business
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KELVINCHONG54 wrote a review Nov 2021
1 contribution
Excellent location, nice sea view room must try, clean and comfort, within 100m to beach side. Not far from town area if looking for food. Two swimming pool but the size wasn't big. Not a good breakfast meal please do not try.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2021
Value
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PRICE RANGE
US$64 - US$90 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency kuantan hotel kuantan, kuantan hyatt regency, hyatt kuantan
LOCATION
MalaysiaPahangKuantan DistrictKuantan
NUMBER OF ROOMS
300
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Frequently Asked Questions about Hyatt Regency Kuantan Resort
Which popular attractions are close to Hyatt Regency Kuantan Resort?
Nearby attractions include Teluk Chempedak (0.09 km), Laman Teruntum (0.7 km), and Mini Zoo Taman Teruntum (0.7 km).
What are some of the property amenities at Hyatt Regency Kuantan Resort?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hyatt Regency Kuantan Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Regency Kuantan Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a poolside bar during their stay.
Is parking available at Hyatt Regency Kuantan Resort?
Yes, free parking is available to guests.
What are some restaurants close to Hyatt Regency Kuantan Resort?
Conveniently located restaurants include La Casa Kuantan, Restaurant Hoi Yin, and Country Ranch Bar Teluk Chempedak.
Are there opportunities to exercise at Hyatt Regency Kuantan Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Regency Kuantan Resort have airport transportation?
Yes, Hyatt Regency Kuantan Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Regency Kuantan Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Regency Kuantan Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Regency Kuantan Resort?
The staff speaks multiple languages, including English and Malay.