Swiss-Garden Beach Resort Kuantan

Swiss-Garden Beach Resort Kuantan

2656-2657 Jln Kuantan - Kemaman, Kuantan 26100 Malaysia
Traveller (1474)
Nice pool
Pool & Beach (281)
Deluxe Room
Room & Suite (203)

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About

4.0
#2 of 50 hotels in Kuantan
3.8 of 5 bubbles
Location
3.6 of 5 bubbles
Cleanliness
3.6 of 5 bubbles
Service
3.5 of 5 bubbles
Value
Sky, sea and sun provide a peaceful backdrop to a landscape so alluring it stirs the emotions. The vivid colours of nature's palette glow in the soft tropical light accenting the purity of air, water and land. From the colors of the sunset, to soothing air greeting you with a warm embrace; the family and kids friendly Swiss- Garden Beach Resort, Kuantan, offers sensual delights at every turn with a beautiful beach front, fun and enjoyable kids club as well as a fun-filled splash pool perfect for family staycation.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Game room
Kids stay free
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Sun loungers / beach chairs
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Housekeeping
Private balcony
Room service
Safe
Coffee / tea maker
Cable / satellite TV
Bidet
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Park View
Great View
Languages Spoken
English, Chinese, Malay

Location

2656-2657 Jln Kuantan - Kemaman, Kuantan 26100 Malaysia
1,650Review14Q+A100Room tips
Traveller rating
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  • 99
  • 82
Time of year
Traveller type
Language
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Detailed Reviews
Foodie_Angel wrote a review Sept 2020
Kuala Lumpur, Malaysia81 contributions49 helpful votes
+1
3.0 of 5 bubbles
Check-in process was quick and easy on 16th Sep 2020. Front desk staff was friendly and efficient. The room is spacious and equipped with the basic amenities. We didn't take breakfast because Kuantan town is just 15min drive and easy to get breakfast, even any meals. Overall, it was a good stay. However, on the 2nd day of our stay, the housekeeping staff came in to take the used towels which we had nicely hanged outside. This episode happened while we were out. As per Hotel's notice (in the bathroom, just above the tub) if you wish to change your towels, leave it on the tub. Nowadays, most hotels are environmentally-friendly and discouraged daily change for fresh towel. And during this Covid pandemic, we of course sprayed the room and make sure all was wiped cleaned. We did not ask for any house keeping. Very disappointed! Our safe box was faulty and useless. Otherwise, it could have been a great experience with Swiss Garden.
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Date of stay: September 2020
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
Room Tip: Ask for room facing the ocean, they have a very nice beach view. Or else garden view for quieter...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May- Leong, Marketing at Swiss-Garden Beach Resort Kuantan
Responded 29 Sept 2020
Dear eatlovepray0503 , Warmest Greeting from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern with your recent stay here at the resort. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be rest assured that, your feedback has been looked into. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our resort. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
suranisujor wrote a review Jan 2020
Kuala Lumpur, Malaysia5 contributions1 helpful vote
5.0 of 5 bubbles
We did a last minute booking during Chinese New Year holiday. The hotel was packed with guests. Surprisingly, mom had a great time here. Probably due to the welcoming gestures she received from the staffs. When mom waited at the lobby for me to check in, she was given a cold towel from a staff. She was delighted. It was a really hot day and a cold towel is something she badly need. The concierge staff was very helpful to us. We didn't get his name but he was a slim, tall and a good looking guy. He helped with our luggage, carried and arranged it nicely into the room. Mom also had a good time having a massage at Cemara Spa. She complimented the massuer. It was a busy buffet breakfast but we had a good breakfast. Food was served hot and staffs were really nice and friendly. Usually when breakfast was busy, most of the staff will have sour faces, but not here. All staffs were energetic and smiling all the time despite they have to run everywhere to do their tasks. We were greeted nicely and billed by Amir. He came to our table to give back our change. Somebody dropped food on the floor, Nurul came and cleaned quickly before other guest step on it. I saw some friendly faces smiling and chatted casually with us like Tengku, Wada and Azan. To Swiss Garden, I think many guest like my mom will be enjoying their holiday because of the sweet smiles and friendly faces of your staffs. Please value them and remunerate them properly. They are your biggest asset to cover some flaws in your facilities. Good job Swiss Garden. We will definately be back and recommend to others.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MayL2001, Public Relations Manager at Swiss-Garden Beach Resort Kuantan
Responded 26 Jan 2020
Dear suranisujor, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently. At the same time, we are truly pleased to know that you and your family were delighted with the services rendered by our colleagues. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you. Kind regards, May- Leong Marcom Manager
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nursha wrote a review Nov 2020
6 contributions
+1
5.0 of 5 bubbles
I love the hotel environment, clean and beautiful. Friendly staffs. Good room service, but i think you should the change the blossom rest menu card, because the number and the time is not related to them but they said I still can order using the number, it stated I can pre-order foods at 9.00am till 10.30 am but when I call they said I can only start order at 11am. erm.
The room is nice and cozy but when we arrive they give me a room with a treeview, but when I booked through *g*da, I wrote that I want a seaview room thats why I booked the premium deluxe coz the desc itself said that its the partially seaview room. So I got to change the room with a free upgrade,they said. Everything is complete in the room. I love the inhouse movies channel. So many great movies.
The pool, I'm a bit frustrated with the pool rules. Me and my friends cannot enter the pool because we are not wearing the lycra/nylon cloths. Oh my god what is with the fabric.
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Date of stay: November 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May- Leong, Marketing at Swiss-Garden Beach Resort Kuantan
Responded 19 Nov 2020
Dear impromptutraveller88 , Warmest Greeting from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please be assured that guests’ comfort and well-being are our priority, therefore, our resort Management team will continuously look into enhancing our facilities and services. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jean-François D wrote a review Jan 2021
Kuantan, Malaysia3 contributions2 helpful votes
1.0 of 5 bubbles
Third visits to KuanySwuss Garden Hotel in 2 weeks and most probably my last.
While the first stay was enjoyable even if rooms (executive family) were a bit tired and we had to ask for towels as both rooms didn't have any when we checked in.
For the second trip few days later, despite having only 2 guests in front of us for the check-in it took 20 mins to reach the counter and when finally we got to the room and we're looking for a nice shower, we had again to ask for towels. While waiting for the housekeeping we wanted to check emails and watch some videos but WiFi was not available in our room.
Despite all this we booked another 2 nights in this hotel and well I still don't know if my room has towel because I'm stuck on the queue for now 45min and I'm not even half way through...
I understand we are the 01st of January and a Friday afternoon and it is a busy period but having to wait for more than an hour to check-in is completely unacceptable.
Maybe the management needs to have more than 1 person behind the check in counter.....

I have been traveling a lot and it is the first time I have to wait so long.
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Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May- Leong, Marketing at Swiss-Garden Beach Resort Kuantan
Responded 1 Jan 2021
Dear jeanfran_oisd652 , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern with your recent stay here at the resort. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be rest assured that, your feedback has been looked into. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our resort. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sivaprasad wrote a review Oct 2020
Kuala Lumpur, Malaysia132 contributions67 helpful votes
2.0 of 5 bubbles
Sorry to say, but one of the worst experiences we experienced during our stay. Only having beach property can’t be defined as resort, service also should be in those standards.

No one welcomed or greeted during check in

Upon reaching room came big surprise, bed linens or pillow cover was not changed from previous guest and there were strain marks. Upon calling room service, they asked us whether we checked in as new guest, how come hotel staff not be informed of new guest check in? Is any basic check done before giving room to new guest ? Are you guys serious about current situation? Will hotel take responsibility in case of any issues ? Went down to hotel reception and there response was like room
Service belongs to other hotel and upon arguing keep on saying sorry. It is easy to sorry , but with kids and after long drive to reach property and seeing the room In such condition let down all of us. Refer to photos on the room given upon check in .

Breakfast was decent , not expect more. But this is the first time I witnessed no one greeted or asked on needs during breakfast. All were busy only cleaning left out plates. We have paid for breakfast also and not having food for free, please take that out of your mind and try to make guest comfortable

Dinner ordered was again let out, food which we ordered was served chill. Better to avoid dinner in hotel.

Rooms are also torn and old ,resort is also outdated and needs change over

Below are few positives
- Beach view and clean beach behind resort
- Swimming pool
- kids play area

But all this positives were let down by staff and service, no one doesn’t care of the guest.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May- Leong, Marketing at Swiss-Garden Beach Resort Kuantan
Responded 7 Oct 2020
Dear Siva1611, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern with your recent stay here at the resort. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be rest assured that, your feedback has been looked into. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our resort. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
motohoude wrote a review Feb 2020
Belleville, ON17 contributions29 helpful votes
5.0 of 5 bubbles
Here in Kuantan on a business trip from Canada for 2 weeks. The hotel is very well appointed with clean and spacious rooms. This beachfront property boasts an immense beach with shallow slope and very warm water. All staff members from the front desk to the tour guides to the restaurant personnel to the cleaning staff always greet you with a warm and pleasant smile; they go above and beyond to ensure any problem is taken care of right away. The buffet food is delicious and ample. I will write another review at the end of our stay.
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Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: asked for a free upgrade and got an amazing room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May- Leong, Marketing at Swiss-Garden Beach Resort Kuantan
Responded 2 Mar 2020
Dear motohoude, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you. Kind regards, May- Leong Marcom Manager
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Report response as inappropriate
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Winston Chuah wrote a review Dec 2020
Subang Jaya, Malaysia296 contributions138 helpful votes
4.0 of 5 bubbles
The hotel has been around 20+ years and its a recognizable landmark along Balok beach, Kuantan. It's a great hotel for families with young children as they have many amenities such as a kids splash pool and an indoor & air-conditioned kids play area. The hotel also offers daily activities that would keep you entertained.

Price wise, it's mid-range. The rooms are clean & comfortable but it is quite dated. I could see the hotel renovating some rooms and I hope they would renovate all their rooms to be modern.

Breakfast was average and it should be better considering the price paid. They serve an almost local-cuisine and maybe for those who expect an international spread of food choices to be sorely disappointed.

Parking is free and easy to get but I would advise those who stay at the hotel to drop their luggage at the lobby first (located on the 1st floor), before parking your car at G level, else expect to lug your luggage up the stairs or slope.

The service is very good and felt the staff to be caring and attentive. Overall, my family especially my 2 kids enjoyed staying at this hotel very much.
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Date of stay: December 2020
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May- Leong, Marketing at Swiss-Garden Beach Resort Kuantan
Responded 27 Dec 2020
Dear wtchuah81 , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please be assured that guests’ comfort and well-being are our priority, therefore, our resort Management team will continuously look into enhancing our facilities and services. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you.
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meelo wrote a review Aug 2020
Kuala Lumpur, Malaysia354 contributions114 helpful votes
4.0 of 5 bubbles
The hospitality I experienced in general at SGRK was beyond my expectations because they were not just professional, they were warm and welcoming. The gentleman at the Concierge who was so attentive and efficient despite being the only one on duty, the Front Office Customer Service lady Shimah who answered my in-room call and was so warm and genuine (even calling me back to make sure I received the items), the Housekeeping team who were responsive and friendly.

What touched me is that all these at a time during post lockdown where individuals and businesses have to make major adjustments in our way of going about life, where hotels are only half opened and staff force is limited. I think SGRK is doing a great job overall and credit must also be given to the people leading these initiatives as much as the various touchpoints at the premise itself.

Other than that, the hotel is not a new one so rooms are a bit dated but otherwise clean and neat. Bathroom amenities could be better as there were no hand towels and some of the toiletries were missing (what I had requested for over the phone with Shimah), the safe was locked, probably by mistake by previous occupant and the aircond wasn't cold which was quickly sorted by the hotel team. So minor hiccups but nothing majorly unpleasant.

Also, the wide seafront beyond the hotel pool area is beautiful. Sand and sea were in such pristine condition it was obvious mother nature had healed herself in the absence of people and pollution.

It was a memorable stay and I would love to return!
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Date of stay: August 2020
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: There are rooms on the pool level. They are numbered 80XX... if like me you like the convenience
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May- Leong, Marketing at Swiss-Garden Beach Resort Kuantan
Responded 24 Aug 2020
Dear Mcmeelo, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. We are delighted that, you thoroughly enjoyed our surroundings as this is one of the best seaside in Malaysia if not South East Asia. In order to preserve the pristine nature of the fine sand and long beautiful beach, the Management ensure that, daily beach combing is done and staffs have eye for details as our guest satisfaction is of utmost importance to us. Please be assured that your compliments will be extended to the personnel and their departmental head. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you. Kind regards, May - Leong Marcom Manager
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Hafizan H wrote a review Feb 2020
1 contribution
5.0 of 5 bubbles
The accodomation and food was properly managed by respective staff. Although it was a hectic day with tight schedule, the staff treat PETRONAS staff properly with good manners and help. En Khairul En Wan En Shah dan En Din
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MayL2001, Public Relations Manager at Swiss-Garden Beach Resort Kuantan
Responded 2 Feb 2020
Dear 16hafizanh, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently. At the same time, we are truly pleased to know that you and your family were delighted with the services rendered by our colleagues. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you. Kind regards, May- Leong Marcom Manager
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Report response as inappropriate
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azrin73 wrote a review Nov 2020
Shah Alam, Malaysia416 contributions171 helpful votes
4.0 of 5 bubbles
Chose the premier king deluxe room. At 43msq its spacious and comfortable. Wooden flooring, flat screen tv, fridge, in room safe box, etc. Lighting in the room comes wth dimmer. Comfortable bed suitable for family with small kids. For bigger family you can either opt for two rooms or choose the family room spacious and affordable. Nice pool nice beach good reasonably priced food at the restaurants. Check in was fast and very good service by front office arrived 1230pm and my room was ready by 130pm. Tq swiss garden resort definitely will be back here.
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Date of stay: November 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May- Leong, Marketing at Swiss-Garden Beach Resort Kuantan
Responded 29 Nov 2020
Dear azrin73, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please be assured that guests’ comfort and well-being are our priority, therefore, our resort Management team will continuously look into enhancing our facilities and services. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Kuantan area.
PRICE RANGE
RM 373 - RM 491 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
swiss-garden hotel kuantan, swiss-garden resort and spa
LOCATION
MalaysiaPahangKuantan DistrictKuantan
NUMBER OF ROOMS
304
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SWISS-GARDEN BEACH RESORT KUANTAN (R̶M̶ ̶4̶8̶8̶) RM 432: UPDATED 2024 Hotel Reviews, Price Comparison and 1,504 Photos - Tripadvisor

Frequently Asked Questions about Swiss-Garden Beach Resort Kuantan
Which popular attractions are close to Swiss-Garden Beach Resort Kuantan?
Nearby attractions include Pantai Balok (1.2 km).
What are some of the property amenities at Swiss-Garden Beach Resort Kuantan?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Swiss-Garden Beach Resort Kuantan?
Top room amenities include a flat screen TV, a bidet, and blackout curtains.
What food & drink options are available at Swiss-Garden Beach Resort Kuantan?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Swiss-Garden Beach Resort Kuantan?
Yes, free parking is available to guests.
What are some restaurants close to Swiss-Garden Beach Resort Kuantan?
Conveniently located restaurants include Puteh Beach Bar, Sara Thai Kitchen, and Pak Su Restarant (Seaside).
Are there opportunities to exercise at Swiss-Garden Beach Resort Kuantan?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Swiss-Garden Beach Resort Kuantan have airport transportation?
Yes, Swiss-Garden Beach Resort Kuantan offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Swiss-Garden Beach Resort Kuantan?
Yes, dry cleaning and laundry service are offered to guests.
Does Swiss-Garden Beach Resort Kuantan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Swiss-Garden Beach Resort Kuantan?
The staff speaks multiple languages, including English, Chinese, and Malay.
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