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AC Hotel by Marriott Kuantan

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Traveller (400)
Room & Suite (160)
Videos (1)

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About

#3 of 50 hotels in Kuantan
Location
Cleanliness
Service
Value
This 215-room hotel is located near the city center and is approximately 25 minutes from Sultan Ahmad Shah Airport. The famous Teluk Cempedak and Royal Pahang Golf Club are a 10-minute drive away, while major shopping centers are within easy reach. Gebeng Industrial Edge, Kuantan Port, Indera Mahkota Industrial Area, and Pekan are business districts close to the hotel. Kuantan is also famous for its recreational destinations, some of which are Sungai Pandan Waterfall, Cherating Beach, and Chine Lake, all located within an hour’s drive away from the hotel. This makes the hotel an ideal location for both business and leisure travelers.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Car hire
Conference facilities
Parking
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
24-hour security
Non-smoking hotel
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Sofa
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Quiet
Modern
Languages Spoken
English
307Reviews5Q+A55Room tips
Traveller rating
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Terence Ng wrote a review Mar 2024
Singapore, Singapore181 contributions59 helpful votes
+1
Thanks to my Marriott Bonvoy membership, our family of three stayed for one night en route from Kelantan to Singapore. The hotel is nicely located along our planned route along the coastal road towards Johor. The room and facilities were relatively new, clean, and comfortable. The experience was value for money, and we would be happy to stay here again on our next stopover in Kuantan.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julia Rashid, General Manager at AC Hotel by Marriott Kuantan
Responded 2 weeks ago
Dear terence_vmng_travels, Greetings from all of us at AC Hotel by Marriott Kuantan Thank you for sharing your positive feedback with us! We are delighted to hear that you had a wonderful stay with us as a Marriott Bonvoy member. It's fantastic to know that our hotel's location along your planned route towards Johor was convenient for your family's travel. We're pleased that you found our rooms and facilities to be clean, comfortable, and relatively new. Providing value for money and a memorable experience for our guests is always our goal, and we're thrilled that we succeeded in meeting your expectations. We truly appreciate your loyalty and are honored that you would choose to stay with us again on your next stopover in Kuantan. We look forward to welcoming you and your family back for another enjoyable stay!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ng K wrote a review Mar 2024
Kuala Lumpur, Malaysia25 contributions6 helpful votes
Good location, friendly and dedicated staff, clean and comfy room. This hotel is easily accessed to city attractions and is closed to many famous eateries. Breakfast buffet spread is adequate for the room rate. Came with my friends, and we enjoyed the stay.
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julia Rashid, General Manager at AC Hotel by Marriott Kuantan
Responded 2 weeks ago
Dear sunnykaren78, Greetings from all of us at AC Hotel by Marriott Kuantan Thank you so much for taking the time to leave such a wonderful review of your recent stay with us. We are delighted to hear that you enjoyed your time at our hotel and that our location, dedicated staff, comfortable rooms, and breakfast buffet met your expectations. It's fantastic to know that you found our hotel easily accessible to city attractions and close to many famous eateries. We're thrilled that you and your friends had an enjoyable experience with us. Your kind words mean a lot to us, and we truly appreciate your feedback. It was our pleasure to have you as our guest, and we hope to welcome you back again soon for another memorable stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nazda wrote a review Mar 2024
Kuala Lumpur, Malaysia381 contributions109 helpful votes
A charming small hotel, recently refurbished. We are a member of Marriot-Bonvoy and made some requests through the app prior to our arrival. I was glad to see our requests were fulfilled upon arrival. The room was clean, aircond was cold and shower was hot, water pressure was also great. Parking is free, just need to validate the Touch n Go card before leaving. Their breakfast was pretty basic, costs RM30 per adult and half of that price for children 6-12 years old. We were only there for one night, would not hesitate to stay there again.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julia Rashid, General Manager at AC Hotel by Marriott Kuantan
Responded 13 Mar 2024
Dear Nazda, Greetings from AC Hotel by Marriott Kuantan. Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay at our hotel and that we were able to meet your expectations. It's fantastic to know that your requests made through the Marriott Bonvoy app were fulfilled to your satisfaction. We strive to ensure that every guest feels welcomed and comfortable during their stay, and it's rewarding to hear that we succeeded in providing you with a satisfying room experience. We appreciate your feedback regarding our breakfast offerings. While we aim to provide a satisfying dining experience for all our guests, we will certainly take your comments into consideration as we continuously strive to improve our services. We are delighted that you would not hesitate to stay with us again, and we look forward to welcoming you back for another enjoyable visit in the future. If there is anything else we can do to enhance your stay further, please do not hesitate to let us know. Thank you once again for choosing to stay with us and for sharing your positive feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SuhaimiKuantan wrote a review Mar 2024
Kuantan178 contributions97 helpful votes
+1
The hotel is just fabulous. The service is top notch. The room is super clean and very comfortable. The breakfast has multiple choices varying from Asian to continental. The location is a bit far from the hustle bustle of Kuantan city but to get around is just a few minutes drive to all the malls and eateries.
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julia Rashid, General Manager at AC Hotel by Marriott Kuantan
Responded 4 Mar 2024
Dear SuhaimiKuantan, Greetings from all of us at AC Hotel by Marriott Kuantan Thank you so much for your glowing review! We are thrilled to hear that you had such a fabulous experience during your stay with us. It brings us great joy to know that you found our service top-notch, our rooms super clean and comfortable, and our breakfast offerings varied and delicious. While we understand that our location may be a bit distant from the hustle and bustle of Kuantan city, we're delighted to hear that you found it convenient to access nearby malls and eateries with just a short drive. Your satisfaction is our priority, and we're pleased to have been able to provide you with a memorable stay. We sincerely appreciate your kind words and your loyalty. It would be our pleasure to welcome you back whenever your travels bring you to Kuantan city. Thank you for choosing to stay with us, and we look forward to hosting you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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boo_tofu wrote a review Feb 2024
Kuala Lumpur, Malaysia131 contributions124 helpful votes
I think this must be the 3rd or 4th time I have stayed at the AC Kuantan. This time was for a quick weekend get-away with the family. We love AC Kuantan for its location - kinda middle of everything and only a short drive away to the beach, Teluk Chempedak. The rooms are spacious and comfortable and the breakfast spread is just nice - not too much and not too little. Parking is free for hotel guests via cashless parking system, where you validate the card you use to enter at reception to redeem the complimentary access. What makes this hotel always welcoming is of course the staff who are always with a smile and greets us warmly whenever we walk in.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julia Rashid, General Manager at AC Hotel by Marriott Kuantan
Responded 25 Feb 2024
Dear boo_tofu, Greetings from AC Hotel by Marriott Kuantan. Thank you so much for taking the time to share your experience with us through your recent survey. We greatly appreciate your loyalty and continued patronage of AC Kuantan. We are thrilled to hear that you enjoyed your recent stay with us and that you found our location convenient for your weekend getaway with your family. It's wonderful to know that you appreciate the spacious and comfortable rooms as well as the just-right breakfast spread we offer. We're glad to hear that our complimentary cashless parking system added convenience to your stay, and we're delighted that our team's warm hospitality has made your visits memorable. Providing exceptional service with a smile is at the heart of what we do, and it's rewarding to know that our efforts have been noticed and appreciated by valued guests like you. Thank you once again for your kind words and for choosing AC Kuantan as your preferred accommodation. We can't wait to welcome you back for another fantastic stay in the near future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Xin-Fang wrote a review Feb 2024
Kuala Lumpur, Malaysia1625 contributions153 helpful votes
+1
It was nice to see a new face of the Hotel. The design and layout are in accordance with AC Hotel Kuala Lumpur. Truly love the new refurbished room, and the lobby area for relaxing/snacking. The breakfast served was adequate during my stay, Acceptable service from the front desk when I had problem with the TV. The staffs (both front desk and F & B) lacked enthusiasm (not even with a smile), as compared to the staffs in AC Kuala Lumpur. Overall, it is still one of my choices to stay in Kuantan due to its strategic location.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julia Rashid, General Manager at AC Hotel by Marriott Kuantan
Responded 25 Feb 2024
Dear Xin-Fang, Greetings from AC Hotel by Marriott Kuantan Thank you for taking the time to share your feedback following your recent stay with us. We greatly appreciate your valuable comments and insights. We're delighted to hear that you enjoyed the new look and feel of our hotel, and that you found the design and layout reminiscent of AC Hotel Kuala Lumpur. It's wonderful to know that you loved the refurbished rooms and found the lobby area conducive for relaxation and snacking. While we're pleased to hear that you found the breakfast served during your stay to be adequate and that our front desk team was able to assist you promptly with the TV issue, we're disappointed to learn that you felt our staff lacked enthusiasm. Please accept our sincere apologies for any shortcomings in service. We will address this with our team to ensure that all our staff members deliver the warm and welcoming hospitality that our guests expect and deserve. We're grateful for your continued patronage and for considering AC Kuantan as one of your preferred choices for accommodation in the area due to our strategic location. Your feedback helps us to continually improve our services, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nik Ezwan wrote a review Feb 2024
14 contributions
I had a perfect stay experience, the room is looks brand new and i like Marriot branding. Special thanks to Augustine that give the best hospitality ever during my stay. The location is in the heart of Kuantan, so its easy access to everywhere. Breakfast also good.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: perfect
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julia Rashid, General Manager at AC Hotel by Marriott Kuantan
Responded 15 Feb 2024
Dear NickEzwan, Greetings from AC Hotel by Marriott Kuantan. We would like to express our heartfelt gratitude for taking the time to leave such a wonderful review of your recent stay at our hotel. Your kind words truly brightened our day! It brings us immense joy to hear that you had a pleasant experience with us, and we are especially delighted that Augustine made a positive impression during your stay. We will definitely share your compliments with him and commend him for delivering exceptional service. Your recognition serves as a great motivation for him and inspires us all to uphold the highest standards of hospitality. Thank you for choosing to stay with us and for allowing us the opportunity to serve you. We are thrilled to have had the chance to contribute to your enjoyable stay experience. We eagerly anticipate the opportunity to welcome you back in the future. Sincerely, Julia Rashid Executive Assistant Manager AC Hotel By Marriott Kuantan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SoloLadyTravel wrote a review Nov 2023
Kuala Lumpur, Malaysia53 contributions59 helpful votes
Loud Banging all day and need me to call the front office two times in one morning to show how serious I am with the disturbance. Had to use my mobile phone to call the front office or else wont be able to get hold of any of the staffs. All the time. Miscommunication with front office on connected rooms. Upon arrival only we were told, confirmed connected rooms were unavailable for our chosen type of rooms. Room cards became default after first use on the 1st day. We exchange Notes with other guests experiencing the same problem. Actually had the same experience with Ac Hotel in Penang as well. Now wondering… tiring experience settling issues at this hotel. Two days of tiring hotel stay…that would be my comment. Banging is still heard and is hearing it again now. Calling the front desk again. Probably. If only I can upload a sound file of the banging
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julia Rashid, General Manager at AC Hotel by Marriott Kuantan
Responded 25 Nov 2023
Greetings from AC Hotel by Marriott Kuantan Thank you for taking the time to share your recent experience with us. In your comments, you mentioned that your stay was interrupted by a loud disturbance caused by the loud banging noise on your recent stay with us. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience. I apologize on the shortfall, the situation could have been handled better, once again my humble apologies on the experience. Your comments have been shared with the entire hotel team as guidelines for us to handle the similar situation in the future in ensuring the comfort and peaceful stay for our guests. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pioneer20896613668 wrote a review Sept 2023
1 contribution
Generally good and clean but disappointed that the hotel did not take feedback about faulty treadmill seriously. Only 1/3 treadmills worked and it stopped suddenly after a few minutes of use. I was running at 10-11 km/hr when the Mc stopped completely and I lunged forward. I lowered the speed and it happened again. Someone could get hurt. I was in a small tour group so did not checked in my name.
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Date of stay: September 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julia Rashid, General Manager at AC Hotel by Marriott Kuantan
Responded 3 Oct 2023
Dear Pioneer20896613668, Greetings from all of us at AC Hotel by Marriott Kuantan I recognize your time is valuable and appreciate the feedback you have provided. We highly appreciated your comments on our fitness center equipment and I personally take serious on the highlighted experience and actions has been taken to avoid the similar reoccurrence for the guests experiences. I would like to apologize for the experience during your stay, rest assured the necessary measures has been taken for improvements. Nevertheless, I am hoping that you will choose to stay with us again whenever you are in town.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PakLang wrote a review May 2023
67 contributions66 helpful votes
Booked this hotel for my parents recently for 1 night stay since they were attending a family member's wedding. I must say that it was the right decision. They handled my payment issue (I used online agent for the booking) very professionally. Albeit I was still in confirmation stage for payment, staffs were generous enough to let my parents to check-in their room. Their room was very clean and tidy (I've asked my father to share video). Breakfast was great judging from my father's reaction. Like most comments here stated, you probably will not go wrong with this hotel for a short trip. Kudos to all team members!
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julia Rashid, Guest Services / Front Office at AC Hotel by Marriott Kuantan
Responded 2 May 2023
Dear PakLang, Greetings from all of us at AC Hotel by Marriott Kuantan. On behalf of the entire hotel team, I want to thank you for sharing about your recent stay experience at AC by Marriott Kuantan. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the department leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We are delighted that you have had a great stay with us Once again, we look forward for your next visit soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 259 - RM 283 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
AC Hotel Kuantan City Centre
LOCATION
MalaysiaPahangKuantan DistrictKuantan
NUMBER OF ROOMS
215
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about AC Hotel by Marriott Kuantan
Which popular attractions are close to AC Hotel by Marriott Kuantan?
Nearby attractions include Taman Esplanade (0.9 km), Gua Charas (1.0 km), and Gio Mall (1.2 km).
What are some of the property amenities at AC Hotel by Marriott Kuantan?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at AC Hotel by Marriott Kuantan?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at AC Hotel by Marriott Kuantan?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at AC Hotel by Marriott Kuantan?
Yes, free parking is available to guests.
What are some restaurants close to AC Hotel by Marriott Kuantan?
Conveniently located restaurants include Alor Akar Restaurant, Satay Zul, and Lila Wadi Restaurant.
Are there opportunities to exercise at AC Hotel by Marriott Kuantan?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at AC Hotel by Marriott Kuantan?
Yes, dry cleaning and laundry service are offered to guests.
Does AC Hotel by Marriott Kuantan offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Is AC Hotel by Marriott Kuantan accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.