My experience staying on this hotel was bad in terms of customer services. Customer datang langsung tiada layanan yang baik sambil bermain telefon adakah ini cara serta attitude staf di front kaunter. We are paying to stay there Please the management take action asap to the staf. Sorry to mentioned they're name 1) Rebecca 2) Darvinesh Please remind them tq
Had a room upgrade thanks to Mr.kirran Kumar probably he is a trainee over there and indeed a lovely room with a view! Definitely is my family favourite room as it came with a nice bathroom with a bathtub. Clean room with good amenities, very comfortable.The staff Ms. Hema and Mr.Darvinesh were all friendly as well as helpful with our needs. We will definitely return again for another staycation at Tower Regency Ipoh Thank you!
I was accidently booked this hotel through My best friend Major Azhar (An Army) actually lived in Ipoh. Although My late Father is from Ipoh, I rarely go to Ipoh. The whole hotel is very nice and simple. Breakfast nasi lemak & sambalnya was delicious. The friendliness of the hotel staff is fantastic. This hotel are seriously followed the S.O.P for the covid 19 outbreak were perfectly complied with. I will stay again if My Family and I reach Ipoh.
Good mattress and pillows , strong and hot shower, clean and comfortable room, friendly and polite staffs, air conditioner is not cold enough, food served slow as only one staff is working, food is so-so
Stay in this hotel with my family for first time was happy with the cleaniness if the room and the size is big worth it.everything was nice and working in the room and friendly staff and helpful staff.thank you for your service.
Clean and spacious room with good views.Had a good night sleep without any noise.located at very strategic places and walking distance to shopping mall.Had a good deep in pool located at 6 floor.will be back again.
A very unfriendly vibe , the staff behave like they are the owners of the hotels. Not right ! It should be no surprise why this hotel has stepped down from 4 to 3 star. More training needed or something bad with HR management. The elevator is also not well maintained as sometimes it gets stuck and not working.
Gym is very hot and no ventilation,air conditioner not working according to the staff it has not been repair for months. Instructor also working at the gym with a flu,without air ventilation the virus could easily spread around.
Our rooms in Tower Regency were spacious and clean. We stayed there twice for a few nights each time. Staff is very courteous and efficient. Room has all the aminities, except dental kit. There is refrigerator, safe box, cool aircon, plenty of hot water. Large TV, comfortable bed and chairs. Breakfast is excellent with good variety. Wifi is strong almost all the time. They run a shuttle to Ipoh Parade twice a day. Good location, walking distance to Old Town, Ipoh Parade, even Railroad station, but would rather use Grab (Rm 6) than walking with luggage from the train. Only improvement to suggest is better towels and bedlinens.
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