Service was excellent and the place is well kept. Very serene and zen to get out of city life. One area to improve is to perhaps come up with new menu for breakfast. It has been 4 years and the choices are still the same.
I stayed at The Banjaran Hotsprings Retreat for two nights in October 2022. What an amazing villa . I was greeted with such kindness and this continued throughout my stay. I booked the lake view villa. The room was fantastic. Clean, modern, and had a fantastic hot bathtub and private pool. The rooms were big for standards. I can’t complain about this hotel. The gym was great, the Jeff cellar bar was fantastic, and all of the facilities were clean and modern. The restaurant located in the middle between villa and reception, [Pamelo], was delicious and fresh, I dined here for breakfast.
Love the private jacuzzi in our water villa. Swimming Pool was a bit warm due to the hot spring. It's nice that they provide free ice cream potong that gave us some heat relief during the hot weather. Perfect for couples/honeymoon
Staff are polite & helpful. They always keep the smile on their face. We spent lot of our time on the hot spring, and the temperature was absolutely perfect to keep you warm & relax. The breakfast at Pomelo was great & excellent. A wonderful stay.
Lots of surprise from here ! Friendly staffs and lots of privacies. Surrounded by trees and mountains! Full of fresh air and facilities ! Best resort to stay with your love one here. Definitely will come back for longer stay!
The perfect place to transition from the energy and bustle of Kuala Lumpur to relaxing in part of Malaysia's more rural landscapes. We stayed for a 3 nights and 4 days and enjoyed every minute! The retreat is well and truly a retreat with so many features and areas to explore, from the various caves to the wells. The food and overall experience was fantastic, and I'd challenge anyone not to be washed with tranquillity during their stay!
This is a gem of a resort in a stunning setting. Standouts were the kind & accommodating staff, jaw-dropping scenery, and superb dinners at both Jeff's Cellar & Pomelo (we took the Celebrate Love package). Our Water Villa 202 was well-appointed and very comfortable.... and the Aromatherapy massage was extremely relaxing. Minor hiccups included some overflow issues with the geothermal tub, an extremely warm bed on our first night due to the goose down overlay (would have been wonderful in winter, but not in tropical Tambun!), and extremely dim lighting in the villa's living & dining areas at night. Nevertheless, it was a magical 5 nights. The grounds and the various caves are simply gorgeous. Thank you for transporting us to a different world, just 2 hours out of KL! Hope to visit again one day :)…
The place and rooms were magnificent. Staffs were super friendly and polite. Kudos to Chef Jason, Teik Meng, Grace and Alwi. WIll surely come back again. Food was great although a bit pricey. Overall superb stay
The Good: Great get away from stress at work.. quiet environment with plenties to enjoy.. Nice spa and massage experience.. Nice dinner at Jeff's cellar and pomelo restaurant. (as always) The Bad: construction of new medical centre and shopping mall in front of the retreat now.. Not sure in the future the retreat will remain as peaceful as now. Need improvement: somehow the hotspring tub was not as hot as it were 2 years ago.. Probably due to the cloudy weather and intermittent rain. (However, the hotsprings at Lost World of Tambun were not affected - it were as hot as previously). On the contrary, the Ice spring - was very cold this time that I hardly can stands for a short duration. (2 years ago it was not as cold)
Superb. Overall we enjoyed our stay. Recommended for those celebration for anniversary. Food all good. Rooms nice. We love it! Friendly staff. All staff very helpful. We will come back one fine day. Absolutely!