Thanks to Mr Somaen Raj and the Deco team Love & Love Ms Jo-Ee for arranging such a wonderful wedding. Everything was planned and discussed with us in detail and the end result was mind blowing. And i will surely look back at my wedding with only beautiful and happy memories
Went for a retreat to the haven food at the cuisines was good, service was great special mention to Mr Raj for being very professional and attentive though he was in sales department but still took my order I think staff is a little lacking in the fnb side but 5 stars to Mr Raj and this guy deserves a raise for doing multiple peoples jobs. Keep it up, hard work always has its rewards.
Overall, it is a pleasure for us to do activities in the hotel. Thanks to Nabil and Liyana for helping us to solve the problems. Just have several elements that need to point out for making the improvement. The first one is the food delivery is delayed and the operation is quick slow. Hope these issues can be solved as soon as possible in the future. Thank you.
great upgrading. Nice room view and good food. We will come again and recommend for Fren and family. Again thanks for the great hospitality service by Moklessur and Morgan and Mr Raymond. Excellent service…
Overall it was a pleasant stay. Thanks to Aira and Nabil who are able to accomodate to all our request. However it will be great if the suite cleanliness and food quality can be improve too. It can be less variety but more food quality control.
Stayed here 3 nights. My second stay here because the first stay (2 nights) was so good. This time we were welcomed by Raymond at the front desk for check in. Super efficient and super friendly is how i can best describe the experience! Took only about 5 min for the 9 of us staying in two suites. Genuie, friendly smiles all around . . . from Raymond, to the guard at the entrance, to the guy who helped us with the luggage. Same efficient and super friendly service on check out. Other then the large spacious suite, the gorgeous view, fantastic pool the highlight was always the friendly staff with their genuine smiles. A must stay in Perak if you ask me.. PS Don't miss the hot water jacuzzi, the walk around the lake, the gym and the ping pong table. All the tidbits and drinks from the minibar were inclusive and replenished daily. Incredible when compared to high charges imposed by hotels usually. A definite 5 star experience.…
Love the bed; so comfy and firm. Slept like a baby. Landscaping is beautiful; with lots of natural vegetation and trees lining the foot path around a lake. From the Infinity pool and the balcony, one can see the limestone hills (famous in Ipoh) with dense natural vegetation. Great and quiet place to relax get away from the hustle and bustle of city life.
The vacation was well organized, with all the requirements being well taken care of. Any last minute request were attended to well without any hesitation from the person in charge. The food was superb, and the view was very nice and beautiful . My sincere appreciation to Mr Nabil who did her job well and always looked after our needs throughout the vacation. I'm looking forward to vacation here again.
The hotel and services really lived up to the expectations. The room and surroundings were very clean and the staffs were friendly and helpful. Everything we wanted on this family vacation. However, The Cuisine restaurant was bad in terms of food and staff at front desk whom don’t seem to know much about the arrangements of the buffet breakfast. The first morning we were at the breakfast buffet and there was team building participants. We were asked to join in their buffet area. They lacked man power and food quality and taste was bad. We ended up making our own eggs at the egg station as the chef ran off to bring more omelette mixture and was missing in action for more than 10 minutes. It had a badly planned kids birthday party vibes. It was so bad that the next day we skipped the buffet and went out to town to have our breakfast instead. The restaurant really need to keep up with the hotel or it is going to drag down the quality of service of the hotel itself.…
Amazing musical night experience surrounded by mother nature. Great view with fresh air in the early morning from the balcony. Great service from The Haven Team. Truly a not to be missed hidden gem in Ipoh!