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The Haven All Suite Resort, Ipoh

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Jalan Haven, Ipoh 31150 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2059)
Pool & Beach (186)
Room & Suite (170)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
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Updated 12/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Haven All Suite Resort, Ipoh
Updated 12/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 85 hotels in Ipoh
Location
Cleanliness
Service
Value
Travellers' Choice
The Haven All Suite Resort, Ipoh is set in nature – on the edge of a virgin forest and amidst the flora and fauna of a prehistoric site dating over 280 million years – yet located only 15 minutes from the city centre. It is possibly the only one in its kind anymore in the world where you can live by the primary forest and in the city at the same time. Showcasing nature at its best, this beautiful resort hotel fronts an ever-flowing lake surrounded by lush, evergreen virgin forest. The clear crisp mountain air in this pristine environment and the breathtaking views of nature are an everyday reality for guests. The Haven embodies all the convenience of modern city living, that combines the best of three worlds – quality and luxury, locational convenience and prehistoric setting. It also caters to guest of 3 generations, parents (s), child(ren) and grandparents(s).
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Badminton
Bicycle rental
Kids stay free
Parking
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Squash
Tennis court
Table tennis
Children's playground
Indoor play area for children
Kids pool
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
24-hour check-in
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Private balcony
Room service
Safe
Separate living room
Clothes rack
Iron
Kitchenette
Microwave
Minibar
Refrigerator
Flatscreen TV
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Modern
Languages Spoken
English, Chinese, Malay
1,438Reviews35Q+A100Room tips
Traveller rating
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Popular mentions
CMY_KL wrote a review Feb 2015
Kuala Lumpur, Malaysia89 contributions60 helpful votes
Stayed 1 night in 2 bedroom apartment during the 2nd day of Chinese New Year. Check in was fast, the front desk staff was polite and helpful. The apartment is spacious and nice with it's contemporary design. However I felt it was not properly clean up, the floor was sticky and I still can smell something like curry when I first entered the apartment. The kitchen came with some basic utensil as per what other guests have commented earlier. The hotel policy stated that cooking is not allowed for stay which are less than 7 days. However it would be good to provide full set of kitchen utensils. The swimming pool is great, very clean and the kids love the pool - the glass pool by the lake is superb! The scenery was amazing around the pool. I felt a bit disappointed with the
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Date of stay: February 2015
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Response from TheHavenIpoh, Manager at The Haven All Suite Resort, Ipoh
Responded 10 Mar 2015
Dear CMY_KL, Thank you for choosing to stay with BEST WESTERN PREMIER The Haven Ipoh and taking the time to share your experience on Tripadvisor.com. We appreciate it! In order to keep the rental rates low and to serve our guests to the best of our ability, we have embarked on a practice that guests are allowed to use the kitchen for stays of 7 days or longer. We have had very bad experiences of cleaning thoroughly soiled kitchens from guests of short stays, causing really major problems for us, especially when new guests had to wait long hours before their booked units are delivered to them. We thus have no choice but to stop the use of kitchens for short term stays. I am thus very surprised that you smelled curry in the unit -- it is probably food brought in by the previous guests. We regret your discomfort in this incident. Concerning the Astro channels, all our units are equipped with 19 international channels, according to Best Western International standards. For our buffet breakfast, we serve an international spread with a variety of items, rotated according to a schedule. We thank you for bringing your concerns to us and strive to continually improve to bring our guests the best. We thank you again for staying with us and would like to affirm that BEST WESTERN PREMIER The Haven Ipoh is certified as 5 star Condotel, managed by Best Western International ( BWI ), we look forward to serving you again! Warn Regards, Jean Baradei General Manager
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140DMacD wrote a review Feb 2015
Santiago, Chile64 contributions33 helpful votes
The hotel is situated in a beatiful setting but is 10 kms out of Ipoh town and as such if you do not have a car you are completely reliant on Taxis who will charge form both the trip out and the trip back each time you book one. This would not be so bad if the hotel was able to provide a reasonable choice of food and did not close at 10:30 sharp each night. We also had not enough hot water for a shower each despite numerous requests to have the water checked. Apart from the very helpful bar staff the remaining staff lacked any command of English and seemed to have little local knowledge. If you are happy to have to pass through two gate house checks and do not mind having steel barrier doors outside your room door then this is the place for you. I will certainly never return
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Date of stay: February 2015
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Response from TheHavenIpoh, Manager at The Haven All Suite Resort, Ipoh
Responded 10 Mar 2015
Dear Mr/Mrs, I would like to take this opportunity to thank you for taking the time to share your feedback on Tripavisor.com regarding your recent stay at BEST WESTERN The Haven IPOH. Your feedback has constructively shared both the positive and negative, and it allows me to measure the effectiveness of our product and services in order to make the necessary changes to ensure that we obtain a perfect level of guest satisfaction. Regarding our location, all guests are aware prior to booking their stay, that our resort is a 10km drive from Ipoh Town. This is also part of our charm as it allows guests to enjoy the natural beauty to our pristine surroundings, yet is just 15 minutes away to town by car. We also provide shuttle service upon request from guests. Our restaurant operates daily until 11pm, as stated in the letter given to all guests during your check-in, along with information about other hotel facilities. Finally, BEST WESTERN PREMIER The Haven Ipoh is certified by Best Western International as a 5 star condotel. Our guests' security and safety is our priority and hence, we offer strict security measures which are often appreciated by our guests. We hope you understand that we only have your interests a heart. Thank you again for your visit. Warm regards, Jean Baradei General Manager
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Elaa J wrote a review Feb 2015
London, United Kingdom7 contributions5 helpful votes
we found very good support and help from the lady manger and the place is very relaxing and clean the restaurant provides a delicious food in a quick time and all the dishes serve at the same time, Also the swimming pool always clean and safe for kids. amazing view around the pool. we would like to thank the manger for the help and understanding. from Jamaldin's family
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Date of stay: August 2014
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Response from TheHavenIpoh, Manager at The Haven All Suite Resort, Ipoh
Responded 10 Mar 2015
Dear Mr Jamaldin and family, Thank you for posting your review about our Condotel on Tripadvsor.com and for sharing your experience with us. It truly motivates us to read such positive remarks about the hotel services, cleanliness, safety standards, and food served at the restaurant. We will definitely share your comments with all departments concerned and rest assured that we remain committed in providing you and all our guests with premium service at all times. Mr Jamaldin, we are looking forward to welcoming you back at Best Western Premier The Haven Ipoh in the near future. Warm regards, Jean Baradei General Manager
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alwinshal wrote a review Feb 2015
Kuala Lumpur, Malaysia1 contribution12 helpful votes
Hello, i am writing in continuity of a previous reviewer 'willyGforce'. i have to admit that the place is beautiful and well designed and provides a serene outlook for nature for a briskful and enjoyable outing. However, from my experience, and i am strongly standing by it, that the management of this beautiful place is extremely poor and saddening. A holiday goer like me who would like to have some time out with friends and cousins found our stay here very disturbing with such disturbance and annoyance from the staffs. As all holiday goer, I would like to have a private time with our own family and friends. And with due respect, while were spending the one night out in this place, we did not disturb nor hurt, or for the matter of fact, see anybody else in this place. Our night
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Date of stay: January 2015
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rachaelanne7 wrote a review Feb 2015
Petaling Jaya, Malaysia2 contributions11 helpful votes
It was a serene choice for a getaway far from the city wuth family, i thoroughly enjoed the walks, the views and the pool. The rooms and buffet breakfast were ideal for family catchup and get together.
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Date of stay: December 2014
2 Helpful votes
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Response from TheHavenIpoh, Manager at The Haven All Suite Resort, Ipoh
Responded 12 Feb 2015
Dear Rachaelanne, Thank you posting and sharing your experiences of our services. We are happy to know that you feel that BEST WESTERN PREMIER The Haven Ipoh was an excellent choice of stay. Your next visit is eagerly awaited by us. See you again soon! Warm Regards, Jean Baradei General Manager
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PRICE RANGE
US$83 - US$138 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
BEST WESTERN PREMIER The Haven Ipoh
LOCATION
MalaysiaPerakKinta DistrictIpoh
NUMBER OF ROOMS
150
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