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Impiana Hotel Ipoh

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Impiana Hotel Ipoh
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394 Reviews from our TripAdvisor Community

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Showing 370: English reviews
Reviewed 3 days ago NEW

Having something to do in Ipoh and thought wanna book this hotel because last time stay here quite nice . Well , first of all , arrive at hotel , you have to park outside . Check in was smooth , when getting out the lift , the hallway was just smelly . Upon entering room , room was spacious...

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Helpful?
Thank Ahlim L
Penang Island, Malaysia
Reviewed 4 days ago NEWvia mobile

Even though the room i stayed in was spacious, would b better if the rooms could b renovated as they look pretty old, colours of wardrobe are going off, sounds coming from the bed n stained tiles in the bathroom which made the experience not pleasant. Some improvement could b made on the toiletries part as well: no shower cap,...

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Helpful?
Thank Jennifer L
Kuala Lumpur, Malaysia
Reviewed 4 days ago NEWvia mobile

Great location if you wish to be close to city centre. Breakfast selection was okay, considering the room rate we paid and my kids happy to see a bath tub available. Overall, pleasant hopitality from staff we met (especially during breakfast). We had luck in getting parking spots in front of the hotel too. However, we can't see past the...

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Helpful?
Thank ilovetotravel257
Penang, Malaysia
Reviewed 1 week ago

My first time staying in this hotel Positive :- Breakfast was served in good manner and lots of food chooses. Negative :- Front office (GSA) staff lack of working experience upon check in & check out, Bathroom shower handle broken, Shower plastic sheet with dirty stain, limited Tv channel, Room safe box not functioning, Floor corridor carpet very smelly.

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Helpful?
Thank anandkumar7861
Malaysia
Reviewed 4 weeks ago

Housekeeping and room cleanliness was really bad. Found hair clogged in the shower drain when first entered the room. The carpet and furniture in the room were dusty and dirty. Towels and bedsheets had stains. I even saw the housekeeping guys reuse the same bedsheet for another room, all they did was check that there were no stains on the...

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Helpful?
1Thank rjindiano
TonyLimKB, General Manager at Impiana Hotel Ipoh, responded to this review

Thank you for your feedback in regards to your recent stay with us. Please accept our apologies for the unpleasant experience and we already taken steps to address these issues. For your information, Impiana Hotel Ipoh will be undergoing refurbishment next year and slated to complete by Q4. Should you be making any future visit to Ipoh, please let us...

Reviewed 25 October 2016 via mobile

Hotel is nicely located at the center of township where you can easily access to the nearest restaurant or place of visit. Rooms are clean but abit run down at certain corner of the room..We just want to get a good sleep as the bed comfortable enough..good breakfast n friendly staff...

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Helpful?
Thank Dexter C
TonyLimKB, General Manager at Impiana Hotel Ipoh, responded to this review

It was a pleasure reading your positive review. Thank you very much for the positive comments on the location of our property and in particular your kind words about our employees as well as breakfast at The Coffee House. For your information, our hotel will be undergoing upgrading next year and slated to complete by Q3 2017. We thank you...

Reviewed 24 October 2016 via mobile

This hotel should be completely scrapped and rebuilt. The entire building is heading towards total dilapidation, with everything about it just above "seedy". The bedroom that I was given was dowdy, dark, old and tired. The fitted carpet had started creeping, the sheets were barely white, the bathroom ceiling eking with mound, the shower head had broken off and not...

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Helpful?
Thank Daniel M
TonyLimKB, General Manager at Impiana Hotel Ipoh, responded to this review

Thank you for posting a review following your recent stay at the Impiana Hotel Ipoh. We have taken note on your comments regarding the physical conditions of the hotel. Please accept our apologies regarding the issues experienced. For your information, our hotel will be undergoing upgrading next year and slated to complete by Q3 2017. Thank you very much for...

Singapore, Singapore
Reviewed 21 October 2016 via mobile

Check-in hotel around 6.30pm, none of people (including public ppl) at lobby except one check-in staff. I asked the check-in staff, why no one around and she told me the hotel is full house. When I open the room door, first impression is hotel room very smelly and look old. It is overated as 4* hotel. Regretted to book this...

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Helpful?
Thank KianKhiang
TonyLimKB, General Manager at Impiana Hotel Ipoh, responded to this review

Thank you for your feedback. We are disappointed to hear that your stay was not pleasant. For your information, our hotel will be undergoing upgrading next year and slated to complete by Q3 2017. We hope we will have an opportunity to welcome you back. Best regards, Tony Lim

Welshpool, United Kingdom
Reviewed 15 October 2016

Lovely hotel, just a little bit away from shops,etc. Would be great if you came with vehicle. Great place to stay for the horse races, if that's what you go to Ipoh for. Breakfast the best ever. Bread tasted like home made, great, pleasant staff.

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Helpful?
Thank Val E
TonyLimKB, General Manager at Impiana Hotel Ipoh, responded to this review

We appreciate the kind review during your recent stay. Our breads are made in the hotel and many people are raving about it, Impiana Hotel Ipoh is known for providing good quality food. We hope to have the pleasure of welcoming you back soon. Best regards, Tony Lim

Petaling Jaya, Malaysia
Reviewed 6 October 2016

loved the big king bed.. fit our small family perfectly. Had a leaking problem with the bathroom sink but was quickly fixed by the maintenance guy who even cleaned up the mess instead of just calling housekeeping. Food selection for breakfast was yummy (dimsum, noodle soup) and room service was kind enough to accommodate our request for specific request even...

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Helpful?
1Thank Thajunisa
TonyLimKB, General Manager at Impiana Hotel Ipoh, responded to this review

It was a pleasure reading your positive review. We are heartened to know that you were completely satisfied with the services and your stay and the team is very grateful for your fantastic comments. For your information, our changing room for swimming pool will be ready soon. We thank you for taking the time to provide the hotel feedback. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Impiana Hotel Ipoh is the leading business hotel in Ipoh city and preferred medium sized hotel amongst local residents, tourists and international corporate because of our commitment to high international standards of service throughout the hotel. The Impiana Hotel Ipoh, Perak is ideal for both business and leisure travelers with a business club lounge, high speed connectivity, convenience store, modern banquet facilities and great eateries to suit every occasion. ... more   less 

Additional Information about Impiana Hotel Ipoh

Address: 18 Jalan Sultan Nazrin Shah, Ipoh 30250, Malaysia
Region: Malaysia > Perak > Kinta District > Ipoh
Price Range: RM142 - RM333 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Impiana Hotel Ipoh 4*
Number of rooms: 168
Reservation Options:
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Also Known As:
Impiana Casuarina Ipoh
Hotel Style:
#5 Luxury Hotel in Ipoh
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Questions & Answers

Here's what travellers have asked, with answers from Impiana Hotel Ipoh staff and other travellers.
2 questions
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Questions? Get answers from Impiana Hotel Ipoh staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose a room not facing the main road”
 of 5 bubbles ahliml, 4 Dec 2016 | Read review
“Rooms very spacious.”
 of 5 bubbles 947vale, 14 Oct 2016 | Read review
“A room facing the road is preferable to a room facing the pool as the noise from the pool isn't very well insulated.”
 of 5 bubbles CKJmark, 12 Sep 2016 | Read review
“Get rooms away from the main road”
 of 5 bubbles hod799, 26 Aug 2016 | Read review
“I can't see that there would be good rooms - the suite was a dingy shocker. Stay somewhere else!”
  • Poor paint job
  • Wall and ceiling in the suite
  • Hole in the wall by the bed - dusty wires taped together
 of 5 bubbles WendallKL, 11 Jul 2016 | Read review
5 of 5
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