Impiana Hotel Ipoh

Impiana Hotel Ipoh

18 Jalan Sultan Nazrin Shah, Ipoh 30250 Malaysia
Traveller (186)
Panorama at the Impiana Hotel Ipoh
360
Panoramas (23)
Room & Suite (133)

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About

3.5
#19 of 74 hotels in Ipoh
4.1 of 5 bubbles
Location
3.1 of 5 bubbles
Cleanliness
3.7 of 5 bubbles
Service
3.7 of 5 bubbles
Value
The Impiana Hotel Ipoh is the leading business hotel in Ipoh city and preferred medium sized hotel amongst local residents, tourists and international corporate because of our commitment to high international standards of service throughout the hotel. The Impiana Hotel Ipoh, Perak is ideal for both business and leisure travelers with a business club lounge, high speed connectivity, convenience store, modern banquet facilities and great eateries to suit every occasion.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fence around pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Karaoke
Kids stay free
Paid public parking on-site
Car park
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Water park offsite
Kids pool
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Sun terrace
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bidet
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
City view
Pool view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Classic
City View
Languages Spoken
English, Chinese, Malay, Tamil

Location

18 Jalan Sultan Nazrin Shah, Ipoh 30250 Malaysia
158Reviews6Q+A15Room tips
Traveller rating
  • 72
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  • 32
  • 13
  • 20
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Detailed Reviews
Ika E wrote a review Jan 2023
2 contributions
3.0 of 5 bubbles
I choose to stay to this hotel as this place is near to my wedding place, I booked 5 rooms under sales person rate include breakfast. My friends has trouble to check in due she was given the different rate by reception. I am so busy on my big day and I received so many calls due to this trouble, I call sales person but no answer and I advise my friends to check in first and pay extra deposit but shocking me reception not taken up deposit and room chargers need to settle upon check in. Reception insist to take full payment from my guest and did not check with sales person. My experience check in to any hotel usually take extra deposit for any miscellaneous charges but not from
this hotel. Miscommunication between reception and sales person but delay my guest to check in
Next I call reception and ask ‘do you provide slippers in the room’? He said let me check and hang up. Means you have no idea there is slippers in the room? After few minute I call again to follow up and he said I didn’t call him and they cannot check my room number and I need to inform again I need a slippers.
Buffet breakfast not much variety, we went down at 8.30am and buffet refill is very slow, not worth for RM35+
My concern is I just booked 5 rooms only why there is a problem when check in, this is 3/4 star hotel right?
If I know this thing will happen I rather book online because the rate not much different, hotel should take deposit for any miscellaneous charger and reception should know basic hotel facilities
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Date of stay: December 2022
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Normah Ahmad, Sales at Impiana Hotel Ipoh
Responded 11 Mar 2023
Salam Cik Ikaerika, Thank you for taking the time to share your review. We understand your frustration and please accept our sincerely apologize for not meeting the brand promise. We take note on every detail highlighted rest assured that we are taking steps to improving our guest stay experience. Once again, we do hope that you would consider giving us another opportunity to serve you and your guests in the future. Sincerely, Normah Ahmad
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Liyana B wrote a review Aug 2020
Kuala Lumpur, Malaysia30 contributions23 helpful votes
3.0 of 5 bubbles
Service was good; staffs were warm and helpful.

Unfortunately, the hotel’s age really shows through its many cracks, chips, stains and faulty power sockets. Public area like the lounge and coffee house are clean but rooms are dirty. There was still soap residue on the soap dish when we got in the room, and the grouts were moldy. The carpets looked dirty too.

The pool is decent, with separate children and adult pool. Gym equipments are outdated but functioning.

Breakfast spread wasn’t much but at RM15 per head I think it was fair.

All in all, an okay stay but I wouldn’t come back unless the hotel gets a refurbishment or renovation.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Siti wrote a review Dec 2022
1 contribution
4.0 of 5 bubbles
We had an event at Impiana Hotel, we booked for Hi tea, all the food and drinks were good. We were really satisfied with the food. However it might be difficult to find parking. The parking in front of the hotel needs ticket so please be mindful otherwise you might get summons
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from siti ahmad, Owner at Impiana Hotel Ipoh
Responded 12 Dec 2022
Dear Sittti, Greetings from All of Us @Impiana Hotel Ipoh. Thank you for your review on your recent stay with us. We are delighted to note that you had a good overall event experience and found our food and beverage meet your satisfaction. Impiana Hotel is definitely the best choice for doing an event in Ipoh, offering great value for money. We look forward to welcoming you back soon and should you require any assistance on your next booking, do contact us directly. Till then, our best wishes to you. Regards, Kuraisha Ahmad Marketing Department
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Najahazam wrote a review Feb 2020
1 contribution
1.0 of 5 bubbles
The room are old n dirty. Very old. Toilet rob are dirty. The carpet is dusty. Breakfast selection limited. Please bring cash when u go for breakfast because for any extra people even children..u are required to pay before u eat. Worst ever hotel!!
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from gerard stamaria, General Manager at Impiana Hotel Ipoh
Responded 19 Feb 2020
Dear Guest, Greetings! Thank you for staying with us and for taking the time to provide us some invaluable feedback for improvement. We are sorry to hear that your stay was less than satisfactory and we apologise for the shortcomings highlighted. Rest assured, we will continue to improve accordingly. As for the pre-payment for the kids and extra persons at Breakfast, we wish to highlight that this is only the case during the very busy breakfast period at the Coffee House. We hope that you will consider giving us another opportunity to serve you again in the future. Kind regards. Gerard Sta Maria
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KennyGoh2016 wrote a review Jan 2022
Penang Island, Malaysia62 contributions33 helpful votes
5.0 of 5 bubbles
Hotel has a free car park for the guest at the basement level. Hotel receptionist are very Friendly and helpful. The hotel room (533) that we book are very well maintained, the bed and pillows are very comfortable, although the WiFi signal are slightly bad maybe due to the room far from the WiFi access point. In house food that we order thru phone call and delivered to our room are good and delicious, thumbs up for the cafe team. Overall the stay are very good, my kid like this hotel a lot! Thank you!
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Date of stay: January 2022Trip type: Travelled with family
Room Tip: Hotel guests car park located at the basement and it’s free.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Normah Ahmad, Sales at Impiana Hotel Ipoh
Responded 11 Mar 2023
Dear Kenny Goh, We thank you for your time and leaving us with the 5 bubbles review. I am glad that you and your family had a great time here with us. I will definitely share this great notes with the team :) We are in the midst of upgrading the Wi-Fi service for the comfort of our guests. Thank you and we hope to see you again soon. Regards, The Management
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KimiRyL wrote a review Jan 2020
26 contributions39 helpful votes
+1
1.0 of 5 bubbles
Was being given a room in 4th floor, once open the door there is a foul smell, wanted to call the recep noticed that the phone is dusty, checked the bathroom counter same is a bit dusty like few months no people check in. Request to change room, luckily they changed but the condition is only slightly better at least is not dusty. The bathtub is dirty, bathtub curtain got black mold. I know this is not an expensive 5 star hotel but the condition is worst than a motel that i tried in other countries. I swear I will never come here again. Check out the photos!
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from gerards1332, General Manager at Impiana Hotel Ipoh
Responded 10 Jan 2020
Dear Guest, Greetings! Thank you for staying with us and for taking the time to provide us some invaluable feedback for improvement. We are sorry to hear that your stay was less than satisfactory and we apologise for the shortcomings highlighted. Rest assured, we will continue to improve accordingly, especially in our housekeeping standards. Please do contact us directly as we wish to know how we could be a better host to you, should your travels bring you back to Ipoh in the future. Kind regards. Gerard Sta Maria
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LMingL wrote a review Mar 2020
1 contribution
1.0 of 5 bubbles
The rooms are in a sorry state. The carpet is deteriorating to a state you need to wear shoes in the room. The bathroom walls and shower curtains have black mold on them. Housekeeping hasn't bothered to scrub the sink or the tub. Not senior friendly. Will not recommend this Hotel. Needs a total renovation
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Review collected in partnership with this hotel
Date of stay: February 2020
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Normah Ahmad, Sales at Impiana Hotel Ipoh
Responded 2 Apr 2023
Dear LMingL, Greetings from Impiana Hote Ipoh! Thank you for staying with us and for taking the time to provide us some invaluable feedback for improvement. We are sorry to hear that your stay was less than satisfactory and we apologise for the shortcomings highlighted. Rest assured, we will continue to improve accordingly, especially in our housekeeping standards. Please do contact us directly as we wish to know how we could be a better host to you, should your travels bring you back to Ipoh in the future. Kind regards. The Management
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kili wrote a review Apr 2022
2 contributions
1.0 of 5 bubbles
Rooms are sooo dirty. We were tricked into buying including breakfast into our room rate, only to find out that it was not a buffet. Rm100++ for 4 pax only to be served with nasi lemak and a pathetic English breakfast. And when we wanted to order another plate of the pathetic breakfast, we were told that we had to pay extra. The plates cups and utensils were so dirty! There was lipstick stain on our cup. I'm surprised this hotel is even running. We are never coming back!
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Date of stay: April 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Normah Ahmad, Sales at Impiana Hotel Ipoh
Responded 15 Jul 2022
Dear Kuppai, Please accept my sincere apologies for the less than acceptable experience encountered during your recent stay with us. Well noted on your comments about the breakfast and dirty cutlery and rest assured we will look into this matter with utmost urgency. Once again, my deepest apology on this matter Sincerely Normah Ahmad
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norsabarinfatiz wrote a review Feb 2020
1 contribution
3.0 of 5 bubbles
Old style room with old facilities.,, Can't access the television channel. Ac-conditioning not functional well with the bad smell. Dirty room with hair in the tub and cups also dirty seems like the room was not clean properly.
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Review collected in partnership with this hotel
Date of stay: February 2020
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from gerard stamaria, General Manager at Impiana Hotel Ipoh
Responded 5 Mar 2020
Dear Guest, Greetings from Impiana Hotel, Ipoh! Thank you for taking the time to share a review on your recent stay with us. We have taken note of your comments on your overall stay and wish to apologise for the inconvenience caused. Rest assured, this is not our usual standards and we will continue to take the necessary steps to improve on the areas highlighted. Please do contact us directly on your next booking as we hope that you will give us another chance in the future to provide you with a better stay experience. Till then, our best wishes to you. Kind regards, Gerard Sta Maria
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Report response as inappropriate
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Adam T wrote a review Dec 2022
1 contribution
5.0 of 5 bubbles
We appreciate the effort of The coffee House so much. Hope to improve the taste of those cooked food such as satay, fried chicken, etc. The muffin is a little bit solid and tight. Beverage has to be refilled regularly.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from siti ahmad, Owner at Impiana Hotel Ipoh
Responded 2 Jan 2023
Dear AdamtZ4138DF, Greetings from All of Us @Impiana Hotel Ipoh. Thank you for taking a moment to drop us 5 bubbles & share your experience at Impiana Hotel, Ipoh. We are very sorry to hear that despite the great service and atmosphere, we did not meet your expectations in terms of food & beverage. We are very sorry about this, we will immediately share this review to all our Chef's for better future improvement. We hope to have the opportunity to welcome you back soon. Should you require any assistance on your next booking, do contact us directly. Till then, our best wishes to you. Regards, Kuraisha Ahmad Marketing Department
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DrFaizul asked a question Dec 2020
Kuala Lumpur, Malaysia12 contributions
Do you still serve buffet breakfast during this MCO?
Answer from gerard sta maria
Dear Valued Guest, Thank you for taking the time to provide your feedback and views on Impiana Hotel Ipoh. We wish to inform that the past 10 years' reviews (positive reviews included) were removed by Tripadvisor as the hotel recently had a change of ownership. With this latest development, the hotel management is excited and looking forward to the many proposed changes and upgrading of the hotel's facilities in the very near future. Once again, thank you for your continued support for Impiana Hotel Ipoh and we look forward to welcoming you back again. Please do contact us directly, should you need any further clarification or assistance. Till then, our best regards to you. Gerard Sta Maria General Manager
Answer from Kelvin Yam
Kuala Lumpur, Malaysia229 contributions126 helpful votes
We stayed in 922 and 923 (connecting room) and we were satisfied with what we paid. The rooms had new paint, new sofas, new LCD TV and more amenities that we could ask for. Carpet can be a bit old but they change anything they could to maintain the quality of stay. Changing the carpet would be too costly I guess. The view over the horse racing circuit was great. We could even view the sunrise over the mountain from our room!
Answer from 188ian
Penang Island, Malaysia28 contributions4 helpful votes
I believe the Hotel will be better position to answer your question. Thank you.
Answer from E-Fay C
Ipoh, Malaysia
Greetings from Impiana Hotel Ipoh! Thank you for your enquiry. We are pleased to inform that our new swimming pool is scheduled for completion early of year 2016.
YCTey wrote a tip Feb 2024
Johor Bahru, Malaysia78 contributions49 helpful votes
4.0 of 5 bubbles
"Limited parking in basement"
Read full review
cyberpig wrote a tip Dec 2023
Malaysia30 contributions51 helpful votes
2.0 of 5 bubbles
"Not suitable if you bringing kids"
Read full review
FarAway05676931886 wrote a tip Dec 2023
1 contribution1 helpful vote
5.0 of 5 bubbles
"If you're looking to hold a value for money event (business / weddings) come to impiana ipoh. they have sufficient facilities."
Read full review
GoPlaces15352419891 wrote a tip Nov 2023
1 contribution1 helpful vote
5.0 of 5 bubbles
"The hotel is at main of ipoh town that easily to catch anything near attention."
Read full review
Patrick C wrote a tip Sept 2023
6 contributions
1.0 of 5 bubbles
"DON'T BOTHER staying here if you value your health! "
Read full review
Not the right property for you?
There are more places to choose from in the Ipoh area.
PRICE RANGE
RM 170 - RM 222 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
impiana casuarina ipoh
LOCATION
MalaysiaPerakKinta DistrictIpoh
NUMBER OF ROOMS
168
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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IMPIANA HOTEL IPOH (R̶M̶ ̶2̶7̶2̶) RM 202: UPDATED 2024 Reviews, Price Comparison and 442 Photos - Tripadvisor

Frequently Asked Questions about Impiana Hotel Ipoh
Which popular attractions are close to Impiana Hotel Ipoh?
Nearby attractions include Ipoh Parade Shopping Centre (0.8 km), K Box Karaoke (1.0 km), and Church Of St. Michael The Archangel (0.9 km).
What are some of the property amenities at Impiana Hotel Ipoh?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Impiana Hotel Ipoh?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Impiana Hotel Ipoh?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Impiana Hotel Ipoh?
Yes, free parking, a parking garage, and paid public parking nearby are available to guests.
What are some restaurants close to Impiana Hotel Ipoh?
Conveniently located restaurants include Yuk Sou Hin, Tiffin Restaurant, and Tandoor Grill.
Are there opportunities to exercise at Impiana Hotel Ipoh?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Impiana Hotel Ipoh?
Yes, dry cleaning and laundry service are offered to guests.
Does Impiana Hotel Ipoh offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Impiana Hotel Ipoh?
The staff speaks multiple languages, including English, Chinese, Malay, and Tamil.
Are there any historical sites close to Impiana Hotel Ipoh?
Many travellers enjoy visiting Tin Alley (1.8 km) and Gua Tambun Rock Art (6.1 km).
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