When I checked in, there is a girl named Winnie handled my check in. She calmly explained all the transaction and in a very professional manner. She was very courteous to give the best advice of restaurants we should go and what shall not to be miss. She ended the conversation with 'Thank you' everytime and it is very heart warming. The hotel is located at the very best hawker street in Penang Island. There is food from hawker to cafes. It shouldnt be missed out as that were the taste of what our grandparents are enjoying.
Location - Very Good. Breakfast- Average. Front desk - Average. WiFi - Can request for more passwords if you have more devices. Guard outside the hotel - super friendly and helpful. Rooms - Luckily I stayed in a suite ! The other rooms were so small ! Very limited shelves to put things. Housekeeping- Noisy ! Always woken up by their walkie talkies at full blast volume.
I would like thank the reception staffs Selvi and Thurga and also the waitress Shasi to make my stay to be perfect. I really enjoyed the hotel. Will come back again. Easy to visit famous places. Highly recommended hotel.
checking out early expecting everything will be organised properly however I realize that I left very important documents on the desk in room 434 just after I have arrive in Jakarta. After communicating with Ms. Winnie she is very communicative and proactively contact me and provide me with all information I need. I finally manage to have a friend to help to collect from her just before Ms. Winnie left at 11pm at night. What a great service and great job Ms.Winnie!! Thank you!
My Husband and I have been satying here for the past few weeks, from 1st Aug til 29th Aug. We have had a relaxing & rejuvenated stay here at Kimberley Hotel. We have nothing but praise for the staff here, from Reception,(Dhurga, Selvie & others) Auction Room Restaurant staff: ( Bakir, Jamal, Sashi & others including Chefs &Training staff,) house staff, (Soumon & Shokalt & others) cleaning staff & security (Dev & Pushka) They have all been so helpful & well mannered. We have enjoyed our holiday here immensely. A BIG thankyou to everyone here. All staff members here are an asset to your established including yourselves (Management/Admin staff) & we wish each & everyone the very best in the future.