Kimberley Hotel Georgetown
No. 36 G-01 Jalan Sungai Ujong, George Town, Penang Island 10100 Malaysia
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About
#45 of 142 hotels in George Town
Location
Cleanliness
Service
Value
Kimberley Hotel is a new hide out in Georgetown, woven by the history of the city that located in Penang UNESCO Heritage side, which was renovated into a comfortable, classic stay. The contemporary and classic designed hotel holds a total of 118 rooms which are uniquely decorated with vibrant undertones and ambiance selections, adorned with fusion furniture style, reflecting the great Asian exotic culture.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Coffee shop
Children Activities (Kid / Family Friendly)
Taxi service
24-hour security
Baggage storage
24-hour check-in
Parking
Wifi
Restaurant
Breakfast available
Complimentary tea
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Room service
Safe
Telephone
Flatscreen TV
Bottled water
Clothes rack
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Chinese, Indonesian, Malay and 1 more
Location
100Great for walkers
Grade: 100 out of 100
288Restaurantswithin 0.5 km
66Attractionswithin 0.5 km
Contact
No. 36 G-01 Jalan Sungai Ujong, George Town, Penang Island 10100 Malaysia
Getting there
Car HireSee all George Town car hire
301Reviews25Q+A44Room tips
Reviews
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fantasy1912 wrote a review Dec 2019
Brunei-Muara District, Brunei Darussalam5 contributions2 helpful votes
I booked two Standard King rooms for 6 nights and had a terrible experience. 1. The rooms were very small. Smaller than it looks in the pictures. It feels dark and cramped. The room would not be able to fit two big luggage. There was no space for two persons to walk in front of the bed even if you squeeze! 2. Soundproof is terrible and I believe that applies for every room since it's a heritage building. I could even hear a cough from next room. So you could imagine all the noise from the hallway and banging of doors. Don't forget the honks from cars since it's quite near the main road. 3. There were big and small FLIES coming out from the toilet EVERY SINGLE DAY. 4. There were ANTS on our table since the day we checked in! 5. No amenities provided = NO hand soaps, NO…
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from SharifahQaseh, Front Office Manager at Kimberley Hotel Georgetown
Responded 30 Dec 2019
Dear Fantasy1912, Thank you for your feedback and sharing your experience on our hotel’s facilities and services during your recent stay. On behalf of the Hotel, please accept our apologies for the slightly unpleasant experience you had during your stay. Firstly, we have taken note regarding the pest issues and we have raised these issues to our Housekeeping & Pest Control team, as to review our current standards and for immediate rectification to ensure all room are carefully inspected. In addition, we have also taken note of your feedback concerning the amenities, we do provide filtered drinking water at each floor and guests are free to refill as much as they would like. About the cleanliness, we are looking into this seriously and corrective action will be performed accordingly. We were unable to change your two standard rooms to one bigger room as it could be the peak season where the Hotel is fully occupied, our apologies. We are working hard to ensure all our guests will have a pleasant stay at our hotel and we appreciate your feedback as it is important for us to strive better. Once again, do accept our apologies for any inconvenience caused and thank you for staying with us. Cheers! " To Give The Best Accommodation Experience "
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Kimberley hotel is very clean and the location is good. However, the amenities at the hotel were very poor. There was no water provided in the rooms, no toiletries, and they didn't have an adaptor at the reception either. The room was way smaller than I thought it would be, can't swing a cat in there. The hotel's positive point is its excellent restaurant, the Auction Rooms, which has a very nice atmosphere and great staff - especially Mr. Jamal. We were some of the people who got stranded at the Penang Hill for more than 3 hours at night, and the staff at the restaurant was very understanding in the morning when we were late for breakfast!
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from SharifahQaseh, Front Office Manager at Kimberley Hotel Georgetown
Responded 22 Dec 2019
Dear faludafabia, Thank you for sharing your feedback , the time and efforts bringing this to our attention.Do allow us to take this opportunity to explained more detail. All standard room no fridge,limited amenities and it's upon request. We suggest to you to booked Deluxe category for next future visit. Hotel is on a mission to reduse the usage of plastic bottles for a cleaner and greener environment, Hotel provided dispenser water every floor. Hotel selling adaptor at reception counter the cost is RM15. Thank you very much for compliment to our staff Jamal, its always great to read our staff have been recognized for their hard work, we have a wonderful team. Once again,thank you and we hope to welcome you back again in the near future. Cheers! " To Give The Best Accommodation Experience "
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kimberley Hotel Georgetown is a medium sized hotel strategically located in the heart of Georgetown. Komtar bus station is just a stone's throw away. Restaurants and street foods are all within walking distance from the hotel. The hotel has a pretty decent nicely decorated clean room with all the necessary amenities. The bed is comfortable, water pressure is superb and a good selection of satellite tv channels. The hotel also has a restaurant The Auctions Room which serves daily breakfast,lunch and dinner. Despite the lack of variety of food on the breakfast buffet you will always be well taken care of by the restaurant staff led by Azhar and his team. Also the staffs at the reception are all well trained and committed in their works and they always greet you with a smile. Above…
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Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from SharifahQaseh, Front Office Manager at Kimberley Hotel Georgetown
Responded 29 Nov 2019
Dear Soloscorpio, Thank you for your great feedback and it is very comforting to read that you enjoyed your stay with us. We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel.We have taken note of your comments and will share these with our team so that we can continue to improve our services. One again,Thank you for your support and we look forward to welcoming you back for another pleasant stay. Cheers! " To Give The Best Accommodation Experience "
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
came here with my wife for short vacation. You cannot expect to much for what you pay but i think it worth it. It came with breakfst 👍.For those who come with personal transportation please note that hotel parking is very limited. On peak hour you need to park tepi jalan. Dont forget to get parking coupon or use app penang smart parking
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Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from SharifahQaseh, Front Office Manager at Kimberley Hotel Georgetown
Responded 29 Nov 2019
Dear inchekp, Thank you for choosing Kimberley Hotel and sharing your feedback with us! We are glad to have you here in our home and enjoyed our service and location in the heart of Georgetown. One again, on behalf of Kimberley Hotel team, thank you and all of us look forward to welcoming you back. Cheers! " To Give The Best Accommodation Experience "
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is located near the heart of China Town.....Dozens of dining options are within a 5 minute walk. At the end of the block there is a night market. The hotel is a nice budget hotel with very professional staff.. I would recommend to others without any hesitation.
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from SharifahQaseh, Front Office Manager at Kimberley Hotel Georgetown
Responded 29 Nov 2019
Dear Majolicamaniac, Thank you for choosing Kimberley Hotel and for giving us time writing a wonderful review! We are glad to have you here in our home and enjoyed our service and location in the heart of Georgetown. One again, on behalf of Kimberley Hotel team, thank you and all of us look forward to welcoming you back. Cheers! " To Give The Best Accommodation Experience "
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We choose to stay in this hotel based on recommendations from our friends The hotel lobby has a old but modern vibe Good points : -in the middle of Georgetown, Kimberley night market is only 100 meters Chulia night market is only 5-7 minutes walk. Tai Tong dimsum restaurant is only 150 meters -Upside Down museum is also very near around 150 meters -nearby shopping mall : Komtar, 1st Avenue, and Prangin Mall (-/+ 100 meters) -they reduce plastic bottle waste by providing water dispenser, bring your own tumbler when you go -basic amenities : shampoo, bath gel, towels is provided they can provide hair dryer, hair cap etc by requests only What needs improvement : -the cleanliness is okay but not the best there is strange smell coming from the shower curtain -some stains on the…
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from SharifahQaseh, Front Office Manager at Kimberley Hotel Georgetown
Responded 29 Nov 2019
Dear agnes_grace, Thank you for your feedback.It is certainly a great pleasure to have received your feedback and thank you for the time you have taken to describe and give your comments, While we are appreciate your compliments, we also have taken note on your feedback and it is indeed disheartening to learn of the inconveniences you had to endure in what would be otherwise a hassle-free gateway.Please accept our sincere apology for the less than ideal guest experience. One again,Thank you for your support and we look forward to welcoming you back for another pleasant stay. Cheers! " To Give The Best Accommodation Experience "
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Relatively quiet stay right in the heart of the historical & cultural district of Georgetown, Penang. We were only a minute's walk from the food-galore of Kimberley Street, and on the other side, a 5 minute walk from Prangin Mall and Komtar. Got woken up every morning at 5.55am with the morning call to prayer (there's a mosque diagonally across) but other than that, it was a good stay. Bed was comfortable, the toilet drainage, alas, was not very well done because the entire toilet would be flooded after a shower. Room is a little tight, but still manageable.
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Date of stay: August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from SharifahQaseh, Front Office Manager at Kimberley Hotel Georgetown
Responded 9 Oct 2019
Dear Francyn T, Thank you for choosing Kimberley Hotel and for giving us time writing such a positive review! We are happy to have you here in our home and we glad that our hotel is located in the heart of Georgetown and its very easy to reach the place of interest by foot.Further to your comment we have taken note and will share these with our team so that we can continue to improve our service. Thank you and We look forward to delighting you again to Kimberley Hotel. Cheers! " To Give The Best Accommodation Experience "
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When I checked in, there is a girl named Winnie handled my check in. She calmly explained all the transaction and in a very professional manner. She was very courteous to give the best advice of restaurants we should go and what shall not to be miss. She ended the conversation with 'Thank you' everytime and it is very heart warming. The hotel is located at the very best hawker street in Penang Island. There is food from hawker to cafes. It shouldnt be missed out as that were the taste of what our grandparents are enjoying.
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Date of stay: September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from SharifahQaseh, Front Office Manager at Kimberley Hotel Georgetown
Responded 9 Oct 2019
Dear Dison118, Thank you for writing such a wonderful review. We appreciate your kind compliments on the service from our Front Office staff Ms Winnie and we are proud to have her as part of our team. We have conveyed your kind words to the staff and we are certain she will be thrilled to learn that her effort is noticed and appreciated. Thank you for recommending us to the TripAdvisor community. We hope to welcome you back again in the near future! Cheers! " To Give The Best Accommodation Experience "
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location - Very Good. Breakfast- Average. Front desk - Average. WiFi - Can request for more passwords if you have more devices. Guard outside the hotel - super friendly and helpful. Rooms - Luckily I stayed in a suite ! The other rooms were so small ! Very limited shelves to put things. Housekeeping- Noisy ! Always woken up by their walkie talkies at full blast volume.
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Date of stay: July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from SharifahQaseh, Front Office Manager at Kimberley Hotel Georgetown
Responded 20 Sep 2019
Dear jochew332017, Thank you for your feedback.We have taken note of your comments and will share these with our team so that we can continue to improve our services. One again,Thank you for your support and we look forward to welcoming you back for another pleasant stay. Cheers! " To Give The Best Accommodation Experience "
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would like thank the reception staffs Selvi and Thurga and also the waitress Shasi to make my stay to be perfect. I really enjoyed the hotel. Will come back again. Easy to visit famous places. Highly recommended hotel.
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Date of stay: August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from SharifahQaseh, Front Office Manager at Kimberley Hotel Georgetown
Responded 20 Sep 2019
Dear Kokie212, Thank you for writing such a wonderful review. We appreciate your kind compliments on the service from our Front Office staff Ms Selvi and Durgga, Ms Shasi from F&B, we are proud to have them as part of our family team. We have conveyed your kind words to the staffs and we are certain they will be thrilled to learn that their effort is noticed and appreciated. We hope to welcome you back again in the near future! Cheers! " To Give The Best Accommodation Experience "
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$22 - US$38 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
115
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