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Merchant Hotel

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Merchant Hotel
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80 Reviews from our TripAdvisor Community

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Showing 68: English reviews
Reviewed 1 week ago via mobile

The hotel is located at the heart of the city. Next to the bus stop where you can catch the bus to some interesting places. And its near with one of the famous nasi kandar at Penang. We stayed in a family room and its spacious enough for the four of us. Love the bathroom with its bathtub. The staffs...

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Helpful?
Thank Ashariyanti P
Kuala Lumpur
Reviewed 2 weeks ago

The check in took quite a while despite being the only customer. The location of the hotel is fantastic, being on Penang Road, the heart of Penang. Lots of food, shopping and heritage site seeing around. The room is sufficiently equipped for any traveler, though a bit old. But the am impressed that they even give moisturizer, my pet peeve....

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Thank tony12cu
Kota Bharu, Malaysia
Reviewed 4 weeks ago

Stayed 2 nights at this hotel recently. The reception staffs are very friendly and helpful. The room is spacious and clean with king bed. Convenient location to walk around the city and for foods. Breakfast is average. Only lacking is limited car park space and quite noisy at night. Loud music can be heard from nearby entertainment outlet till wee...

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Thank JeffChee
Kuala Lumpur, Malaysia
Reviewed 4 weeks ago via mobile

this hotel is centrally located in Jalan Penang (same row as hotel continental opposite cititel) 11 storey building last refurbished about 2 years ago 1st impression would be merely 3* standard with tiny lobby and small restaurant we booked deluxe room then upgraded to executive suite with seaview (with additional fees of course) located at corner of 10th floor (top...

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Thank wawa_12
Reviewed 29 November 2016 via mobile

It only provides you with all the most basic services & amenities. Free breakfast is soso.... However if you take into account of the affordable price, you are getting what you are paying for. It is mainly for people looking for an affordable stay in a budget hotel with basic services & amenities. Location is convenient though.

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Thank sky h
Chiang Mai, Thailand
Reviewed 19 November 2016 via mobile

I usually stay at a hotel on Chulia when I'm in Penang but they were booked so we decided to stay at Merchant Hotel for a few nights. I must say I'm impressed with both the rooms as well as the very friendly concierge. It's centrally located ( in Georgetown) and next to numerous restaurants and a 7/11. If you...

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Thank calanagear
Reviewed 9 November 2016 via mobile

Unpleasant counter staffs prefers guests not stay in hotel not more than a day.. a week...not for month long staying guests. Unsuitable conducts by staffs who refuses non staying guests to use counter bathroom yet they allowed outsiders to use the bathroom ...by friends they knew...why set such silly rulings? Is that fairness? As such...do you think check in guests...

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Thank safwanlim
Koh Phangan, Thailand
Reviewed 8 November 2016 via mobile

stayed here for 2 nights whilst applying for my new Thailand visa. They have smoking and non smoking rooms, the rooms are big with a fridge, good hot shower, large double bed, tv (the tv channels are some what limited) fast wifi, they offer breakfast (i didnt try it as there's so many good restaurants near by).The Merchant is in...

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1Thank carrado
Kuala Lumpur, Malaysia
Reviewed 29 October 2016 via mobile

Room interior is quite old fashion eventhough its newly renovated. Bathroom quite dirty, with dirty watermark on the ceiling. Breakfast is just nothing, i can get better breakfast at other hotel with the same room rate. Parking area is limited and too narrow. Staffs are responsive and helpful. Will not stay here again.

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3Thank shahrul1992
Singapore
Reviewed 26 October 2016 via mobile

Pros - Excellent customer service - Good location - Good size of room (805) - Free toiletries - Complimentary of water - Complimentary of daily newspaper Cons - Pathetic varieties of breakfast with stone hard white bread - Facing Penang Road, enjoy the ongoing traffic noises and yes, clear hearing of people laughing or shouting on streets even in the...

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3Thank doraemonger

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Breakfast included
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
We are the new Merchant Hotel, by taking over the old Merchant Hotel Management, we have fully optimized every nook and cranny to transform the extremely vintage hotel to what you see in the picture we provide. Though were not open yet, and we have no proof on our service being way better than the old Merchant, we urge you to give us a chance to prove to you. Our tagline is " Come as a guest, Leave as a friend". Come be our friend. ... more   less 

Additional Information about Merchant Hotel

Address: 55 Jalan Penang, George Town, Penang Island 10000, Malaysia
Region: Malaysia > Penang > Penang Island > George Town
Price Range: RM152 - RM250 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Merchant Hotel 3.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Merchant Hotel Penang/George Town
Hotel Style:
#6 Romantic Hotel in George Town
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Questions & Answers

Here's what travellers have asked, with answers from Merchant Hotel staff and other travellers.
4 questions
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Kuala Lumpur, Malaysia
4 months ago
over a year ago

See all questions (4)

Questions? Get answers from Merchant Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for high floors and away from the main street for quietness”
 of 5 bubbles tony12cu, 4 Jan 2017 | Read review
“Strategic location if you plan on not staying too long in the room”
 of 5 bubbles azriei2015, 21 Oct 2016 | Read review
“Request for a room with balcony on the higher floor for the best views!”
 of 5 bubbles BT993TT, 16 Sep 2016 | Read review
“If you are a women or in couple ask them to get you on the ladies floor opposite to the road.”
 of 5 bubbles 824liab, 6 Sep 2016 | Read review
“Terrible management.”
 of 5 bubbles mastamirsa, 27 Aug 2016 | Read review
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