See why so many travellers make Summer Tree Hotel Penang their hotel of choice when visiting George Town. Providing an ideal mix of value, comfort and convenience, it offers a budget friendly setting with an array of amenities designed for travellers like you.
The rooms offer air conditioning, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.
Summer Tree Hotel Penang features 24 hour front desk, baggage storage, and newspaper. Guests arriving by vehicle have access to free parking.
Nearby landmarks such as Nagore Square (0.2 mi) and Old Protestant Cemetery (0.3 mi) make Summer Tree Hotel Penang a great place to stay when visiting George Town.
If you’re looking for a cafe, consider a visit to China House, Mews Cafe, or The Mugshot Cafe, which are all conveniently located a short distance from Summer Tree Hotel Penang.
Best of all, Summer Tree Hotel Penang makes it easy to experience some great George Town attractions like Penang Botanical Gardens, which is a popular garden.
We’re sure you’ll enjoy your stay at Summer Tree Hotel Penang as you experience all of the things George Town has to offer.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Business
Languages Spoken
English, Chinese, Indonesian, Malay and 1 more
Location
52 Rangoon Road, George Town, Penang Island 10400 Malaysia
Summer Tree Hotel Penang
62 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
A much needed rest near eateries where minimum driving is required was what prompted our stay here, before our ongoing journey back to our hometown. As Summer Tree boasts of a convenient place for eateries by travellers, we chose to stay here for one night to check out the vicinity and the hotel.
As advised, we parked at basement. Very, very difficult & precarious as ceiling was low and one section could not accommodate the top of our car at all. Glad we moved the car as there was an available parking lot right in front of hotel.
Lo & behold, upon return from dinner, we were told to move the car forward to allow another car to park behind. Mind you, it was a yellow box for ONE car only. No indication at all that it was for double parking- nobody said anything during our check-in, just said there are 2 other parking lots opposite the hotel. We were told to "tolerate" by staff. In the first place, let your guests know the whole truth before even asking guests to "tolerate" your incompetence. It was late and we were tired. After much hassle, staff & parking attendant would not budge. We moved our car forward very hesitantly. We had to make do with the fact that we could not move out earlier even if we wanted to, if it meant having to disturb the guest behind our car.
To be transparent, the hotel should place a prominent notice that cars need to double park if chose to park in front of hotel.
As for other amenities, the hotel is well equipped as per photos shared. The shower foam is labelled as body/hand wash. That discourages guests to use it.
Deluxe Double with Landmark View lived up to expectations with view of Komtar, but the windows are tinted with mesh sunshade window film, view was rather blur. We could not see if it had stopped heavy drizzle nor if there were people carrying umbrellas, as an indication for us to walk out for dinner.
Honestly, with so many other hotels nearby, I would choose others, in future, (even tho' we need to pay a bit higher).
Do note that this hotel does not participate fully in Genius discounts on Booking.com . Only certain rooms are entitled to the Genius discount.
One night stay is enough for us.
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Date of stay: November 2022Trip type: Travelled as a couple
Room Tip:If you have a car with high top, ve careful if parking at basement.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Actually i like staying at this hotel, it's just some several factors that makes me disappointed. The location of the hotel is very good, easy to find food, the rooms are comfortable, the beds are comfortable and the room lights are also bright. The hotel also provides laundry & ironing. I stayed here 2 times for 9 days. So i used 2 different rooms, but two rooms i stayed the hot water didn't work until the technician fixed it . The second time i staying, the sheets & blankets had not been changed from the previous guest, because there was a lot of hairs on the sheets, pillows & blankets, House keeping said it had been replaced but it was impossible for 2 twin beds have a lot of hairs. When I asked for the sheets to be changed again, the house keeping looks angry, when the hotel staff left my room, the house keeping deliberately kept on shaking the sheets strongly until the dust flew, the floor became dust, the soles of feet were really dirty because dust on the floor . And she nagging using another language that i don't understand. And after that i have to clean the floor by my self. The receptionist staffs are very friendly and helpful. But this hotel doesn't have a bellboy, so those who carry a lot of luggage have to carry all the luggage by themselves because there is no one to help. The aircon in my room also leaked.
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Date of stay: May 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel location in Rangoon Road .perpendicular to Burma Road and Macalister Road every u find nasi Malayu. Nasi kandar Pelita, all kinds of local hawkers food within walking distance. hotel room spacious, vlesn, comfortable, front desk staff extra friendly n helpful. laundry facility n ironing on the ground floor
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Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed for 4 nights at the 2nd floor. Standard room for 2 person. Room was small and basic, housekeeping replenished 2 packets of Aik Cheong kopi o and 2 bottles mineral water everyday. Room has cigarette smell, no ventilation as the windows can't open and the walls are paper thin. Can hear clearly what the next room's guests are talking or when people open & close doors. Definitely not for light sleepers. Water pressure in the toilet is good and there are 2 bottles of hand shampoo/hair shampoo/body shampoo (all 3 in 1?) provided, but I only used it to wash my hands cos I dare not use it on my hair and body. Kettle in the room is very dirty and rusty. Had to take hot & cold water from the Coway water dispenser at the lobby. Lobby is quite nice, provides water dispenser, microwave, dining table & toilets for guests. Parking is very limited in front of the hotel (about 3 lots) and at the basement (about 8 lots). First come first serve. Hotel is conveniently located at Jln Rangoon, walking distance to New World Park and other hawker stalls at Jln Macalister, Lorong Selamat.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First room we stayed the ac did not work and we got locked in bathroom as it was broken. Asked for both to be repaired only for it not to be. They moved us to a second room only for the noise of the television from the room above to blast thru the ceiling. The insulation is terrible and all noise from hallways and above comes thru. No soap or shampoo is given in either room and our second room sheets had various stains! Honestly this place is located no where you want to be in Georgetown and these guys seem to be running on a tight budget with your comfort apparently treated as an annoyance to staff.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from STHPENANG, Manager at Summer Tree Hotel Penang
Responded 14 Jan 2020
Dear D9052lCmarcuss , Thank you for taking time to share your staying experience with us. Firstly, I am truly sorry to hear of the shortfall you encountered with room condition. I wish to assure you that this is not the level of Summer Tree Hotel excellence we strive to achieve. Please accept my sincerest apologies. However, please be assure that we have addressed your complaints with the entire team and necessary action have been taken for further improvement. Once again, thank you so much for your valuable feedback which help us to improve our services. We sincerely hope that we would have the opportunity in welcoming you back again. Harris Scully Operation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've stayed in Summertree Hotel Penang on 14/5/22 and I have concluded that this is the worse experience ever for a seasoned traveler. Although it's this is not a 5 star hotel, and the room rates are not considered expensive, I would avoid to stay in this hotel again for the following reason
Receptionist: Nazz Manager: Sharul
1) Requested for an extra blanker for my wife who is pregnant. The reply I got was:"our blankets in this hotel is ngam ngam only". Blunt and non empathetic from the front desk.
2) We experienced a black out at about 9.30pm. we have just returned back to our rooms, looking forward to a good shower and rest after a long day but ended up showering in the dark. Was upset and frustrated but was denied a refund and the opportunity to talk to the manager. There was no effort to console the customer and we were expected to just accept whatever unfortunate encounter that landed on us. Demanded to speak to the manager, but was refused by the front desk.
It's not about the money but the experience and non empathetic treatment by the front desk. Denied a refund and ended up showering in the dark until the electricity came back
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Date of stay: May 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am writing on behalf of my mother. She had a great stay in Summer Tree Hotel. Room was as advertised. Impeccably clean and beautiful.Thank you for taking care of her. She had a bad experience in a previous hotel and chose to leave and walk in to another hotel hoping for a better experience. Thank you for making her stay enjoyable and memorable . Special thanks to Ellina for going the extra mile to assist her with the departure arrangements. My mom was touched that she offered to check the Grab for her and assisted her to the car with her luggages in midst of rain. This is definitely a 2 star hotel with a 5 star service. Will definitely choose to stay here again next time!
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel was excellent value for money. The hotel lobby is well laid out with the reception and foyer at the front and a lovely common dining area behind. My room on the third floor, was a twin bed room and comfortably spacious. The interior layout was well planned and room facilities conveniently located. The room, linen and bathroom were spotlessly clean. Aircon was cold. We stayed for three nights and walked max 30 mins to wherever we wanted to go including the Pulau Tikus markets so location is very good. Staff are very friendly. I highly recommend this hotel.
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Date of stay: July 2024Trip type: Travelled as a couple
Room Tip:There is a dedicated parking area close by.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am writing to express my extreme disappointment with the unacceptable service I experienced during my recent stay 28th April morning a young lady, at your establishment. From the moment I checked in, I was met with unprofessional and rude staff who seemed utterly disinterested in assisting me. Yes, we did a mistake by making a wrong order via agoda, why your staff is even unwilling to contact agoda customer to put us through so we can sort this out?
Furthermore when i request her name and wanting to lodge a formal complaint, all the staff gang up on me and refuse even further service. Even asking for a manager name is not possible, i have not been into a hotel where speaking or wanting to know a manager name also would be met with rebuke, i thought i would want to speak to manager and be done with the bad experience and let your management know and be done and know you have a rude and overly sensitive staff. Now i guess i have to post my experience in all the social platform instead of talking to a person to resolve this matter.
Is it so hard for your hotel to help a guest in need?
No thanks to your hotel i get my issue sorted out with Agoda. You guys should take a book and train how your staff should handle guest.
This hotel receptionist is overly sensitive and not deserve the post she be in.
All i wanted was a apology for not having to withstood a childish behaviour of a staff and receive a decent response from management and let them know they have a childish receptionist at the front desk.
I would prefer to have the staff in question to apologize for the poor and rude service i received.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Location not really nice, difficult to parking, room with ant, pillow very hard and neck feel painful till now, bed not so nice, toilet is very dirty, room not not proof and noisy from next room, only 2 sachets of coffee? Staff not really friendly. Waste of time stay there and we not really enjoy. Better at other hotel atleast not spoilt your holiday in penang
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Date of stay: February 2023
Location
Sleep Quality
Room Tip:High floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the George Town area.
PRICE RANGE
RM 140 - RM 176 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
78
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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