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8 Gat Lebuh Gereja, George Town, Penang Island 10300 Malaysia
7 people are viewing this hotel
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Traveller (547)
Room & Suite (155)
Pool & Beach (55)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
Updated 09/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Prestige Hotel
Updated 09/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 135 hotels in George Town
Location
Cleanliness
Service
Value
Travellers' Choice
The Prestige Hotel is a luxury homegrown hospitality label located in the heart of the Georgetown UNESCO world heritage site. Inspired by its colonial Victorian heritage, it welcomes the urbane traveler to a magical contemporized colonial scene, with 162 rooms, an all-day dining outlet, an arcade with a mix of retail outlets, event spaces and a rooftop infinity pool. 25 minutes away from Penang International Airport, within walking distance to Penang’s cultural hotspots and popular gourmet finds, together with Prestige’ bespoke hospitality, The Prestige Hotel brings local inspiration to life for intrepid world travelers seeking to experience local charm at its best. It is the perfect designer living space for the busy business executive and the contemporary world traveler of today.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Children's television networks
Highchairs available
Paid public parking nearby
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Saltwater pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Wine / champagne
Airport transportation
Taxi service
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
Chinese, Malay, Tamil
238Reviews17Q+A21Room tips
Traveller rating
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Most Recent
travelswithali wrote a review Jun 2022
Perth212 contributions55 helpful votes
+1
The Prestige Hotel is in a fabulous location. Walking distance to many attractions, restaurants, cafes and of course George Town Heritage Trail. We had a great room but not much of a view. The main things that let this hotel down is the restaurant. Does not deserve a five star rating. So many items not available. They would not open a bottle of wine so I could have a glass. Wine by the glass was not available even though it was mentioned. The staff are wonderful and always very helpful. I loved the rooftop pool and we often found it empty.
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Date of stay: June 2022
Rooms
Cleanliness
Service
Room Tip: On a higher floor might offer a better view
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Response from Melvin Ooi, General Manager at The Prestige Hotel
Responded 2 weeks ago
Dear travelswithali Thanks for taking the time to leave us a review. So glad that you found the location convenient. Thanks also for your feedback, we've taken it on board. Hope to see you again soon. Regards, Melvin Ooi General Manager
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Tuli Q wrote a review Jun 2022
Australia34 contributions12 helpful votes
From check in to check out, and the stay itself, everything was fantastic at The Prestige. Friendly staff, the beautiful room, the location, the food, all make it a place you would happily return to again!
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Date of stay: June 2022
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Response from Melvin Ooi, General Manager at The Prestige Hotel
Responded 2 weeks ago
Dear Tuli Q Thanks for the great review, so glad you enjoyed yourself so much here. Hope we can welcome you back one day soon. Regards, Melvin Ooi General Manager
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kevinpng wrote a review Jun 2022
London, United Kingdom181 contributions129 helpful votes
Really enjoyed my stay. Nice modern hotel. Walking distance to historical area. Easy parking. Rooms modern and functional and clean. Staff friendly and helpful. Great place to stay in Georgetown and easy walk to Art Street and historical attractions. Highly recommend.
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Date of stay: June 2022Trip type: Travelled with family
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Response from Melvin Ooi, General Manager at The Prestige Hotel
Responded 2 weeks ago
Dear kevinpng Thanks so much for staying and for the high praise for the team. No doubt there'll still be so much more to see when you visit penang next time. Be in touch, we'd love to have you back at the hotel. Regards, Melvin Ooi General Manager
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mark P wrote a review Jun 2022
66 contributions23 helpful votes
+1
The property is clean, really clean. Cozy ambience and rooms that bring something different than traditional hotel layouts. Service is top notch especially from Mira at reception whom handled the arrival experience well . Food was overall good and tasted fantastic. All in all a great stay but still i would say in all honesty. The room rates are on the higher side but its ok.
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Date of stay: June 2022Trip type: Travelled as a couple
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Response from Melvin Ooi, General Manager at The Prestige Hotel
Responded 2 weeks ago
Dear markp6525 So good to hear you enjoyed your time here and that the team were able to impress. They'll be stoked to read this. We are looking forward to your next stay, let me know should your travel brings you back to penang. melvin@theprestige.my Regards, Melvin Ooi General Manager
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Sasa10 wrote a review May 2022
Singapore, Singapore5 contributions1 helpful vote
This hotel was lovely. The front desk manager, Zair had the best service ever. We had a early check in and had nice wonderful welcome drinks . The room was super clean and modern. Best stay at Penang and I have recommended my friends and family. My friend just booked for her upcoming stay too :) thank you PRESTIGE HOTEL :)
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Date of stay: May 2022
Location
Cleanliness
Service
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Response from Melvin Ooi, General Manager at The Prestige Hotel
Responded 4 weeks ago
Dear SARAH A It is great for me to hear that you have received helpful service from zain who tried his best to make your stay comfortable and you commendation is very encouraging . Thank you for your wonderful review and we are looking forward to welcoming you back with us soon. Regards, Melvin Ooi General Manager
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Arif_Ibrahim68 wrote a review May 2022
Shah Alam, Malaysia96 contributions72 helpful votes
Me and my family stayed at the Deluxe Trio room at The Prestige for 2 nites. There are many things that we like about this hotel:- - location-wise, it’s strategically located in the middle of Georgetown and near to many attractions (eg. Armenian Street, Fort Cornwallis, Padang Kota esplanade, Chulia Street and also popular eateries. All within walking distance (less than 10 min walk). - the hotel is still new, 2-3 years old, hence everything is in good condition. The all-white theme makes the hotel looks very elegant and classy. - the rooms are tastefully designed and equipped with high quality amenities (eg. Nespresso machine, LED television with lots of movies selection, high-end toiletries, etc). My favourite is the complimentary soft drinks and chocolates in the mini bar. The bed is super comfortable and we had good sleeps. - excellent staff service!! The front desk team (esp the manager - Mr Zain) are friendly and helpful. Zain himself help us with our luggages. The team at the Glass Hall coffee house were also very friendly and delivered quality services in timely manner. Just a note to highlight the shower and toilet has a rather funky design! Some may not like it but we appreciate the difference in the design compare to the typical hotels. In short, we like this hotel very much and will stay here again.
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Date of stay: May 2022Trip type: Travelled with family
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Response from Melvin Ooi, General Manager at The Prestige Hotel
Responded 27 May 2022
Dear Arif_Ibrahim68 Thank you so much for sharing your wonderful stay experience with us. I am glad that you loved the location of the hotel. Indeed, we are well located in the heart of the Georgetown which makes us very accessible. We are looking forward to having you and family to stay with us again. Regards, Melvin Ooi General Manager
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Kezsin wrote a review May 2022
Kuala Lumpur, Malaysia186 contributions151 helpful votes
Right in the heart of Georgetown’s Unesco World Heritage Site lies the Pretige Hotel, member of IHG's Mr. & Mrs. Smith program. A one time bustling warehouse or godown in this historically rich street that marked the days when Penang was a shipping capital in this part of our world now houses this wonderful hotel. The design of the hotel is inspired by a movie of the same name released in 2006, which makes the hotel stand out from the rest of the pack. The car park is quite discreet but spacious even for a LWB vehicle. There may be limited parking lots, but that has never been a problem as the young, energetic team at the hotel will be at hand to assist if places were full. Checking in is quite efficient, and the lifts are located on the east and the west – up to the 4th floor. Room sizes are not as spacious as most conventional hotels and roll away beds cannot be fitted due to the unique designs of each room. The shower room is like a magician’s cubicle – again discreet but may not meet the approval of older or platonic couples. The provision of Nespresso-like coffee capsules and TWG Tea is testament to what the Prestige aspires to achieve – a luxury boutique hotel. The gym and pool on the 4th floor may not be large, yet it is dainty enough to enjoy a good workout or a dip in the pool while overlooking what used to be the ferry terminal. Within the neighbourhood lies an array of F&Bs worth exploring. All in all, a good stay in the heart of Georgetown.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
2 Helpful votes
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Response from Melvin Ooi, General Manager at The Prestige Hotel
Responded 11 May 2022
Dear Kerry S Thanks so much for staying and for the great honest review. Hope we can welcome you back soon. Regards, Melvin Ooi General Manager
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Ceci wrote a review May 2022
3 contributions
Booked a night with the Prestige for a post event chillax. Enjoyed a good time especially the pool with beautiful view, the gym was small but suffice and could just grab an easy meal or coffee below. i like the toiletries range that they provide and overall i did had a good timeout with the comfortable bed and room ambience. Staff was polite and friendly too.
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Date of stay: May 2022Trip type: Travelled solo
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Response from Melvin Ooi, General Manager at The Prestige Hotel
Responded 3 May 2022
Dear Cecececil1019 Thank you so much for sharing your wonderful stay experience with everyone here .If you had some great photos taken in the hotel we would love it if you could share and tag us ! #theprestigehotelpenang Everyone here at The Prestige is looking forward to see you again soon. Regards, Melvin Ooi General Manager
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kiatvoon L wrote a review Apr 2022
Ipoh, Malaysia12 contributions3 helpful votes
Honestly I don't even know why it is rated as 5 star hotel.. First, check in was slow (reached the hotel at 5pm, said that the room was not ready) , second customer service is a nono.. to be fair the reception is good, but when me and hubs getting in to the elevator, the room card is not functioning, there is one hotel staff at the ground floor elevator as well, don't even bother asking what is the issue we're facing. oh well, it seems like if you are some social influencer, you will be treated well, too bad we're not.. rooms are decent and clean.
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Date of stay: April 2022
Rooms
Cleanliness
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Response from Melvin Ooi, General Manager at The Prestige Hotel
Responded 22 Apr 2022
Dear kiatvoon L Thank you for feedback to let us know of your concerns the way of our staff handled the situation. I would like to apologize and assure you this was not his intention as did not notice of you having the room card issue while he was assisting other guests at the same time. I have personally looked into your comments and to improve on your highlights . Once again , we would to apologies for the inconvenience caused and we look forward very much to the opportunity to welcome you back. Regards, Melvin Ooi General Manager
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Gim Hoe K wrote a review Apr 2022
Kuala Lumpur, Malaysia43 contributions7 helpful votes
+1
When i checked in, there was an used espresso capsule left in the bathroom. On second day, the tissue box left 2 pieces of tissue, housekeeper didn't replace with a new one, the food stain and chili flake left on the table the night before were not cleaned, trash next to garbage bin was not removed. It's a terrible hotel. One mistake is fine, multiple mistakes in my 2 nights stay totally not acceptable. Is this a real 5 starts hotel? Room looked great at first glance, second glance, very poor workmanship, you would find cracks everywhere and it rather small. I would rather call it a boutique hotel without rating due to the poor housekeeping.
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Date of stay: April 2022
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip: Avoid This hotel
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Response from Melvin Ooi, General Manager at The Prestige Hotel
Responded 14 Apr 2022
Dear gimhoe Thank you for sharing your stay experience with us. It was disappointing to read that this was a less than satisfactory stay particularly the areas you have highlighted. once again I sincerely apologise and I can assure you that the housekeeping manager who was able to met you shall focus on making the necessary improvements. Thank you Melvin Ooi General Manager
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PRICE RANGE
US$100 - US$118 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
162
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Frequently Asked Questions about The Prestige Hotel
Which popular attractions are close to The Prestige Hotel?
Nearby attractions include Pinang Peranakan Mansion (0.2 km), Wonderfood Museum Penang (0.2 km), and Queen Street (0.5 km).
What are some of the property amenities at The Prestige Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The Prestige Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Prestige Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and complimentary tea during their stay.
Is parking available at The Prestige Hotel?
Yes, free parking and paid public parking nearby are available to guests.
What are some restaurants close to The Prestige Hotel?
Conveniently located restaurants include Two Frenchies Cafe Bistrot, Kota Dine & Coffee, and Bistro Tang.
Are there opportunities to exercise at The Prestige Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does The Prestige Hotel have airport transportation?
Yes, The Prestige Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Does The Prestige Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Prestige Hotel?
The staff speaks multiple languages, including Chinese, Malay, and Tamil.
Are there any historical sites close to The Prestige Hotel?
Many travellers enjoy visiting George Town (0.6 km), Armenian Street (0.7 km), and Cheong Fatt Tze - The Blue Mansion (1.0 km).