Hotel Penaga
Corner of Jalan Hutton & Lebuh, George Town, Penang Island 10050 Malaysia
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About
#24 of 142 hotels in George Town
Location
Cleanliness
Service
Value
Located in the heart of Georgetown, Penang, Malaysia, this hotel is a hotel with its own heritage charm while providing finest modern hotel expectations, is converted from a cluster of 15 pre-war terraces and shop-houses which spans along Hutton Lane, Transfer Road & Clarke Street. Within walking distance, the hotel is just a few minutes’ walk away from amazing heritage temples, pre-war heritage houses, churches, museum and variety of antique shops, restaurants & bars and not forgetting local hawker foods stalls.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Babysitting
Airport transportation
Spa
24-hour security
Paid public parking nearby
Parking
Wifi
Hot bath
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Car hire
Taxi service
Foot massage
Massage
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Family
Languages Spoken
English, Chinese, Dutch, Indonesian and 2 more
Location
100Great for walkers
Grade: 100 out of 100
259Restaurantswithin 0.5 km
41Attractionswithin 0.5 km
Corner of Jalan Hutton & Lebuh, George Town, Penang Island 10050 Malaysia
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Stayed at the Penaga hotel for 3 nights last week. Was not impressed. Other than a great location in Georgetown there is not much else positive to say. The accommodation was average. Spaciaious rooms with nice bathrooms and a nice outdoor jacuzzi. Lighting was quite dim throughout the entire apartment. Breakfast was poor. Every morning you're woken up by one of the workers opening some sort of shutters at the front of the hotel very loudly just outside the front doors at 7am. The gym and pool weren't much to talk about either, both very small. Staff were friendly and informative though
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HM_HotelPenaga, Manager at Hotel Penaga
Responded 28 Oct 2019
Dear Smirza0590, First at all, thanks for choosing our hotel as your accommodation in Penang! We are glad that you like the bathroom and Jacuzzi in our room and compliments for staff services. We are apologizes that some of the area was not up to your expectation. Of course for the lighting we are now in the midst to change the bulb to the higher watt in most of the rooms. We will have our team to look into the breakfast and also the opening shutter at the Clarke Terrace in the early morning . We are sincerely apologize for inconvenient caused to you during the stay. The gym and pool was made up this way (small) due to building structure itself and land area. However, we are look forward to welcome you back again in near future. Have a nice day ahead! :-)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Enjoyed staying here. Charming and authentic hotel with friendly staff and a decent location. Well appointed room with great bed and all you could ask for in the room. Good WiFi. Breakfast ok but could have more fresh fruit and non dairy options. Recommended.
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Date of stay: September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HotelPenaga2018, Sales Executive at Hotel Penaga
Responded 7 Oct 2019
Dear Saundersmb, We thank you for your stay with us and we hope you have enjoyed the stay. We also thank you for your good reviews about our services. We are glad that we have lived up to your expectation during your stay and we appreciated your kind support towards us. We hope to see you again in future and we wish you have a wonderful day ahead.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Travelled to Penang and stayed at Penaga Hotel on 6th September 2019. The hotel is beautiful with an Chinese heritage setting. The room was spacious which comfortable and clean bed plus a Jacuzzi to unwind after a long day. The hotel was situated at a strategic location within walking distance to all the highlights of Penang.
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Date of stay: September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from HotelPenaga2018, Sales Executive at Hotel Penaga
Responded 20 Sep 2019
Dear Stanley Tan, Thank you for having chosen Hotel Penaga as your choice of accommodation during your recent trip to Penang. It was a pleasure having you here. We are beyond glad that you loved the authentic and traditional Chinese inspired home and glad to know that we have exceeded your expectations during your stay with us. Please don't forget about us if you ever be in this part of region again. Thank you and we wish you have a wonderful day ahead.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family and I stayed in Clarke Terrace, what a lovely place! The building is old, needs maintenance, but that is what makes this place so characterful! Creaking floorboards, windows and doors which needed a bit of nudge to lock and unlock, the old solid wood front door, front door opens up to a private 5-foot way, outdoor jacuzzi, with a private garden at the back, wooden louvered windows, antique (or antique looking) cupboards and cabinets, large bathrooms, and a balcony overlooking the hotel. The terraces have lots of space to gather, out back in the private garden, more space to sit and chat, while we sipped tea. There's a well stocked up complimentary mini bar with soft drinks and snacks, plus 10 min neck and shoulder massage, and complimentary glass of wine, afternoon…
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Date of stay: September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from HotelPenaga2018, Sales Executive at Hotel Penaga
Responded 12 Sep 2019
Dear Sweet Ling C, Thank you very much for your review here. It has been our pleasure to having you with us during your recent stay. We are beyond glad that you loved the authentic and traditional malaysian inspired home. Rest assured we have taken notes on the remarks mentioned and it will be rectify the soonest. Please don't forget about us if you ever be in this part of the region again. We wish to see you again in the near future and we wish you have a wonderful day. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here in July and loved the hotel and the area. The rooms are very comfortable and are decorated in a "Chinese Heritage" style that just suited the whole place. The only issue we had was the WiFi dropped out a couple of times but that sorted out very quickly. The staff were amazing - could not do enough to assist you - all very polite and helpful. The breakfast was excellent and we did eat in on a couple of nights too. The only negative we had was a limited dinner menu. Would stay here again,
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Date of stay: July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from HotelPenaga2018, Sales Executive at Hotel Penaga
Responded 9 Sep 2019
Dear Karen, Thank you very much for staying with us. We are certainly glad that we have lived up to your expectation during your stay with us. We would like to thank you for taking time to write us an review here on your experience staying with us. We have noted your valuable comments on the slow Wi-Fi connection. Action has been taken to rectify these area. We have feedback to the respective department on your feedback of the limited dinner menu for them to look into it for better improvement. We would like to let you know that we are appreciated of your support and we look forward to the pleasure of being service to you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We had a Hutton room. This was spacious and well furnished with period furniture. Cleanliness was good. Service was good but don’t expect a knowledgeable cocktail waiter! We didn’t try the small pool. We had a very enjoyable 1hr massage which was good value for money. The breakfast just average but adequate for our needs. The centre of Georgetown is just a short walk away so we didn’t eat in the restaurant. We had a superb 2hr tour of the sights in a trishaw - well worth doing as the driver acts as a good guide and ensures that you don’t miss anything. We were able to park the car just outside the front door of the hotel.
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Date of stay: August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HotelPenaga2018, Sales Executive at Hotel Penaga
Responded 26 Aug 2019
Dear MartinW, Thank you so much for your positive feedback. The management would also like to extend our gratitude towards your constructive comments about our waiter. Rest assured we have taken steps to improve on the issue mentioned. Until then, have a great week ahead and we are looking forward to see you again in near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed in a Hutton room for a couple of nights and we loved it. The hotel has been beautifully restored from existing colonial shopfronts and had a certain charm about it. It is strategically positioned near to the town centre. Check in was quick and efficient and they gave us lots of free extras (like free wine, massage and tea hour) which we unfortunately didn’t take advantage of. The room is spacious and comfortable - pity however that we couldn’t see outside. The toilet had a problem which was promptly resolved. The four poster bed was super comfy with good bed linen. Air con was quiet and worked well. The restaurant and bar served a good selection of food. I would happily stay there again!
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Date of stay: August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from HotelPenaga2018, Sales Executive at Hotel Penaga
Responded 26 Aug 2019
Dear Nikijanes, Thank you so much for taking your time and write an review here. It has been our pleasure to welcome you to your relaxing retreat here at the Hotel Penaga. We are beyond glad that we have exceed your expectations during your stay with us and you have enjoyed it. Onto your concerns, rest assured we have informed the respective department to ensure our guests satisfaction in the future. Until we meet again and have a great week ahead.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Good: central location, good safe area, heritage, lovely spacious rooms albeit in need of some TLC, complimentary mini bar, good shower and hot water, pool nice but v small and often no towels. The Not Very Good: please note that for the price this hotel is still a good deal but these are just things to be aware of ahead of your trip. Deteriorating buffet breakfasts, started off ok though not v tasty but barely warm one morning, stone cold today. Dry pastries, uncooked eggs whatever way you ordered them, inattentive staff and though not rude, certainly not friendly/welcoming or interested. Leaky ceiling after downpour, again staff not really interested and as far as we were aware the issue was not resolved. Afternoon tea terrible. Complimentary wine unpleasant at best. No…
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Date of stay: August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from HotelPenaga2018, Sales Executive at Hotel Penaga
Responded 26 Aug 2019
Dear Morgans, Thank you very much for taking the time to write us an review here. We appreciate your constructive comments and feedback, rest assured this is not the standard service that we provide to our guests. We apologize for the inconvenience caused during your stay. Nevertheless, we will ensure that this issue won't happen again in the future. We are looking forward to welcoming you again soon and have a great week ahead.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is nice. It is just walking distance to chulia street and love lane for night life. The rooms and hotel are very comfortable and it is a nice place to relax after a city tour of Georgetown. It has a vintage appeal. The bathroom is clean and nice. They have a small swimming pool, a welcome drink which could be a small glass of wine, a complimentary 10 minute massage. The breakfast is good but it would be better to have more choices. We've stayed here 3 times already and will come here again in the future.
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Date of stay: July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HotelPenaga2018, Sales Executive at Hotel Penaga
Responded 8 Aug 2019
Dear Olbaido, We would like to thank you for your generous comment and chosen Hotel Penaga as your regular hotel in Penang during your visit. We are glad to know that we have lived up to your expectation during your recent stay with us. Please know that we are appreciated of your support and we are looking forward to welcome you again in near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Strength Location: Situated in the centre of Georgetown. Average 5 minutes by GrabCar or 10 minutes walk within hotel radius to many of the popular restaurants and attractions. Areas for improvement Building: Property in need of renovation. Examples are creaking wooden floor and unpleasant paint patches on wall. Not quite expected for the price paid. Room: We were staying at Hutton rooms. Old furnitures are used, I’m not sure if this was intentional but some are in need of repair as there are wood chipping and broken hinges. Suggest to management to review old furnitures to be compliant with Malaysia hotel industry Environmental, Safety and Health standards. Rooms are also not clean; examples are dirts found under bed and tv cupboards.
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Date of stay: August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
PRICE RANGE
US$46 - US$67 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
45
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