Hotel Penaga
Corner of Jalan Hutton & Lebuh, George Town, Penang Island 10050 Malaysia
Full view
View all photos(867)867
Room & Suite (240)
Dining (46)
View prices for your travel dates
Contact accommodation for availability.
There are similar hotels available.
View allDid you already book this hotel?
Avg. RM 210 /night, 10/15 - 10/16
RM 283
per night
RM 247
per night
RM 210
per night
Oct
Nov
15 Oct
Today
17 Oct
19 Oct
21 Oct
23 Oct
25 Oct
27 Oct
29 Oct
31 Oct
2 Nov
4 Nov
6 Nov
8 Nov
10 Nov
12 Nov
14 Nov
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.0
#27 of 123 hotels in George TownLocation
Cleanliness
Service
Value
Located in the heart of Georgetown, Penang, Malaysia, this hotel is a hotel with its own heritage charm while providing finest modern hotel expectations, is converted from a cluster of 15 pre-war terraces and shop-houses which spans along Hutton Lane, Transfer Road & Clarke Street. Within walking distance, the hotel is just a few minutes’ walk away from amazing heritage temples, pre-war heritage houses, churches, museum and variety of antique shops, restaurants & bars and not forgetting local hawker foods stalls.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Airport transportation
Spa
24-hour security
Baggage storage
Parking
Wifi
Hot bath
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Car hire
Taxi service
Foot massage
Massage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Boutique
Languages Spoken
English, Chinese, Dutch, Indonesian and 2 more
Location
Corner of Jalan Hutton & Lebuh, George Town, Penang Island 10050 Malaysia
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Penang Intl Airport
15.9 km•
See all flights
Car Hire
220 Restaurants
within 0.5 kilometers
865Reviews10Q+A100Room tips
Reviews
Traveller rating
- 392
- 327
- 89
- 34
- 23
Time of year
Traveller type
Language
Selected filters
- Filter
Popular mentions
Sort by:
Detailed Reviews
世界遺産エリアのジョージタウンのほぼ中心部にあって何処に行くのもほぼ徒歩でオーケー。部屋も広くて快適でエキゾチックな雰囲気も最高！コンビニも近くて便利でした。朝食もお値打ちで美味しく、夕方はワイン１杯のサービスも嬉しかったです。何よりもフロントスタッフの皆さんが親切なので居心地は抜群でした。Thanks a lot Mr. IRFAN ! 満足度100%のヘリテージホテルです。
Read more
Date of stay: August 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelPenaga2018, Manager at Hotel Penaga
Responded 6 Sept 2018
We are happy to note that you have enjoyed your stay with us. It has always been our objective to provide personalized service to our guests and the wonderful experience in Penang. Look forward to having you again with us. Best Regards, Jessie-san and Penaga Kazoku
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here mid February.
What an amazing hotel, it is modern but still has that classic Penang charm about it.
Our room was delicious, just stunning.
Unfortunately we only stayed one night but I will definitely be back when I am in Penang next time.
The staff were friendly. Checking in to hotels in Malaysia generally is a slow process as was this but no real problems at all.
I didn't get a chance to check out the hotels amenities as I was out all night and checked out early the next morning, so I can't give you anymore feedback, sorry.
I think my photo of the room will tell you the rest!
9/10
What an amazing hotel, it is modern but still has that classic Penang charm about it.
Our room was delicious, just stunning.
Unfortunately we only stayed one night but I will definitely be back when I am in Penang next time.
The staff were friendly. Checking in to hotels in Malaysia generally is a slow process as was this but no real problems at all.
I didn't get a chance to check out the hotels amenities as I was out all night and checked out early the next morning, so I can't give you anymore feedback, sorry.
I think my photo of the room will tell you the rest!
9/10
Read more
Date of stay: February 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PenagaH, Owner at Hotel Penaga
Responded 23 Mar 2016
Dear Denzel07, Thank you for the fabulous and encouraging review. We will certainly look forward to your next visit! Regards Karen Owner Rep
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We recently stayed 4 nights at the Hotel Penaga. The rooms were decorated with antique Malaysian furniture but had ultramodern bathrooms. The public rooms and the gardens surrounding the lap pool were lovely. The staff were very friendly and obliging and the reception staff, in particular, were very helpful with information on what to see etc. The hotel was only a few minutes walk from a main street where it was possible to catch the 'Hop on/hop off' bus which proved a great way to see some of the main sites of Penang. There were also restaurants a short walk away. Our rooms were at the front of the hotel so street noise was a bit of a nuisance, however, I would definitely stay at this hotel again.
Read more
Date of stay: February 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PenagaH, Owner at Hotel Penaga
Responded 5 Mar 2015
Dear Anne_P562, Thank you for taking time to write us. We are glad that you have had an overall wonderful stay. We realise the issue with the street noise and will be commencing double glazing works in most of our rooms soon. We do not guarantee that it will work 100% but we certainly hope that our clients would appreciate the calmer environment. We look forward to your stay with us again soon. Regards Karen
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked and paid thru Hotelopia.com for 4 rooms for 2 nights in Penaga Hotel from 14-16 Dec 2014. Overall stay was pleasant.
On check in ,I was asked to have my credit card imprint taken for misc charges , as rooms was already paid as confirmed at the Front Desk. We checked out of 16 Dec 2014 and Front Desk confirmed there are no outstanding bills to be paid. Well and good.
Three weeks later, my credit card with Citibank was charged for MYR 2,800.00. Citibank did not allowed it, but Penaga Hotel charged it anyway, on second attempt. I was advised by Citibank to cancel the card which i followed, causing me great inconvenience.
How was Penaga Hotel able to billed my cerdit card? I found out that it was thru the trick of asking for your card imprint, so they can charge you as they pleased , some weeks down the road. Totally unethical!
Lesson 1, do not allow less reputable Hotel, like Penaga to take credit card imprints from you.
Lesson 2, what you paid the website,the ones that are less reputable , be careful, as Penaga Hotel claimed they have no relationship with. Either Penaga and/or Hotelopia.com is not telling the truth.
My point is if Penaga Hotel have not being paid by Hotelopia.com,then they should inform me when we check in on 14 Dec 2014 and/or when we check out on 16 Dec '14.
But instead Penaga chose to take my card imprint from their Front Office Staff,which is meant for miscs expenses, as they clearly confirmed that hotel rooms has been fully paid,on check in and sneakily charged me again for rooms already paid for.This happens after 3 weeks.
This is to warn travellers not to take things for granted, esp when dealing with small hotels and less well known travel web providers. I have regularly used estd websites, like Expedia,Agoda, Booking.com,Amonna, Asiarooms etcs with no problems whatsoever.
Be forewarned!
Rdgs
Mr Saw JH
On check in ,I was asked to have my credit card imprint taken for misc charges , as rooms was already paid as confirmed at the Front Desk. We checked out of 16 Dec 2014 and Front Desk confirmed there are no outstanding bills to be paid. Well and good.
Three weeks later, my credit card with Citibank was charged for MYR 2,800.00. Citibank did not allowed it, but Penaga Hotel charged it anyway, on second attempt. I was advised by Citibank to cancel the card which i followed, causing me great inconvenience.
How was Penaga Hotel able to billed my cerdit card? I found out that it was thru the trick of asking for your card imprint, so they can charge you as they pleased , some weeks down the road. Totally unethical!
Lesson 1, do not allow less reputable Hotel, like Penaga to take credit card imprints from you.
Lesson 2, what you paid the website,the ones that are less reputable , be careful, as Penaga Hotel claimed they have no relationship with. Either Penaga and/or Hotelopia.com is not telling the truth.
My point is if Penaga Hotel have not being paid by Hotelopia.com,then they should inform me when we check in on 14 Dec 2014 and/or when we check out on 16 Dec '14.
But instead Penaga chose to take my card imprint from their Front Office Staff,which is meant for miscs expenses, as they clearly confirmed that hotel rooms has been fully paid,on check in and sneakily charged me again for rooms already paid for.This happens after 3 weeks.
This is to warn travellers not to take things for granted, esp when dealing with small hotels and less well known travel web providers. I have regularly used estd websites, like Expedia,Agoda, Booking.com,Amonna, Asiarooms etcs with no problems whatsoever.
Be forewarned!
Rdgs
Mr Saw JH
Read more
Date of stay: December 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fadzil_74, Owner at Hotel Penaga
Responded 8 Jan 2015
Dear post2015, Dear Mr Saw, I sincerely apologise for the double charge situation. It was an oversight on our part, and was informed by the respective agent to "go ahead and charge". Admittedly, we should have called to verify with your goodself first, and we could have certainly handled this matter a lot better. I am still investigating with both the respective agent and my staff as to what has happened and will look into this immediately. Please note that it is NOT our common practise to charge clients this way as we have been in business for a long time. and have never been put in this situation. Please allow me some time to further investigate and clarify this. Please let me extend my personal apology and hope that you will have a big heart to forgive us. Regards Karen Tan
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Saw the high ranking on TA and we booked the room for a weekend. The staff at the front desk are lovely and super friendly. The room is clean and well decorated in antique style. However, the room can be stuffy every time the aircon is off and a couple bathroom items were missing on the arrival and there was some water spilt on the floor. The biggest disappointment was the broken pool throughout our stay as its one of the reason we chose the hotel at the first place.
Read more
Date of stay: October 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Penaga Hotel puts themselves up to be one of the best hotels but oh how we disagree! The staff are absolutely clueless on any information you ask of them, only a couple can even speak moderately fluent English, and let's not get started on their customer service skills!!! - Very very poor!!! Especially from one particular staff member called Shoba who was very unprofessional in general. To be fair a couple of the other staff members did manage to smile & try to help us though. Cleanliness is average in the bathroom, but overall satisfactory. The room is a good size and decorated well. The bed however is literally a rock. To say the mattress is firm is an understatement. I had to use one of the pillows provided to lay on as I couldn't tolerate the firmness! The pool is a joke, it's like a baby pond but rectangular. Also situating it directly opposite to the restaurant is just plain awkward.
Try the food opposite the hotel (nasi kandar) it's yummy and cheap!
Pack a small towel with you when walking around as it can get very sweaty. It rains more than expected but the hotel does provide umbrellas. The location of the hotel is good, most things are walking distance (shopping centers, food places). Lastly you must go on a trick shaw ride - 1 hr is 35RN ask for Abdul from the hotel, he is contracted with them and is a really friendly guy who speaks good English.
Overall rooms are good but customer service and professionalism REALLY needs to be looked into!!
Try the food opposite the hotel (nasi kandar) it's yummy and cheap!
Pack a small towel with you when walking around as it can get very sweaty. It rains more than expected but the hotel does provide umbrellas. The location of the hotel is good, most things are walking distance (shopping centers, food places). Lastly you must go on a trick shaw ride - 1 hr is 35RN ask for Abdul from the hotel, he is contracted with them and is a really friendly guy who speaks good English.
Overall rooms are good but customer service and professionalism REALLY needs to be looked into!!
Read more
Date of stay: September 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Travelers are doing their best to put Georgetown on the map for Malaysian tourism, but if this hotel's staff is representative of the efforts being put in by Malaysian's themselves, they get low points. The hotel is clean and well situated for the enormous amount of walking we did - Georgetown is a walking town. But the staff couldn't have been less helpful in giving us tips or help in where to go, what to do, etc. One particular young female desk person was a downright ogre about giving us any information about anything, from breakfast hours to getting a cab. Here's the deal: Georgetown is a a crazy, wacka-doodle place, but it's not beautiful and its historic colonial architecture is in advanced - I mean advanced - decay. Travelers who go there are making a big effort to participate in the possible re-birth of the town, which was initiated by the street art festival 2 years ago. Wake up Penaga hotel staff! You need to help make it easier, not harder, for guests to enjoy and appreciate the chaos of central Georgetown. Be friendly. Make recommendations. Suggest your favorite food hawker, or antique seller or wacky museum (really private collections that they call museums). Turn those awful sitting areas of yours into comfortable, inviting spaces. And that converted fountain you call a hotel swimming pool? Well, there's nothing you can do about that, but if you get the rest of it right, the pool will be just another enjoyable part of the crazy experience of Georgetown.
Read more
Date of stay: August 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fadzil_74, Manager at Hotel Penaga
Responded 9 Sept 2014
Dear Guest, Appreciated on your feedback.The management of Hotel Penaga Penang already alert on your feedback and action already taken by our end. Our management will contact you soonest possible. Thank you.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
2012年8月に夫婦で4泊連泊しました。
●ホテル外観
世界遺産のジョージタウンの街なかにあり、手つかずの商店や家屋と並んで、
歴史ある街に溶け込む形で美しく、まるで近年建築さてた高級ホテルのように上手にリノベーションされた外観。
ホテル内部
●レセプション
ドアボーイはいませんでした。日中のレセプショニストは問題なかったですが、
夜は「宿直のバイト」さんなのか、前夜、お部屋の電話から頼んでいたタクシーが翌日手配されていなかったです。
●中庭
植林が自然で気持ちの良い小道があり、街中の雑踏から帰るとホッとしました。
しかしHPで見た感じより幾分狭いただの「みどりのなかの通路」でした。
●プール
英文の口コミにも何名もの方が書かれていますが、
まるで日本の寿司屋、割烹の「いけす（巨大版）」みたいでした。
中庭からみると透明のプールで、身体のすべてが丸見えです。「巨大いけすのなかで泳ぐ魚の気持ち」が味わえそう。
自分の身体がすべてお見通しの水槽でとても泳ぐ勇気はなかった。
４泊５日滞在中、連日３６℃くらいの猛暑でしたが、入っているひとは何と！ゼロでした。
プールサイドの中庭のテーブル席も想像以上に狭い敷地で、くつろぐ感じが無かったです。
こちらも５日間で座っていたのを見たのは一度だけでした。
●館内完全禁煙
喫煙可能なのは、ホテル玄関前とBARの出入り口にある灰皿前の二カ所のみだでした。
中庭の通路やテーブル席も禁煙です。
●お部屋
このホテルは３つの建物から構成されているようでした。
表通り（西館）の建物が本館で、恐らくHutton Roomsで、それらの部屋には、レセプションホールやレストラン、BARなどから直でエレベーターで上がれます。雨にもぬれません。
本館とは全く離れた形で「南館」があり、Clarke Terracesという３階建ての一軒家タイプの
キッチンや裏庭付きのテラスハウス（長屋）の部屋がありました。
こちらは庶民の市道みたいな路に面していていて、普通の民家みたいに屋外から入る感じで
（普通にテラスハウスの民家みたいな）
ちょっと日本暮らしの日本人には、物騒な感じもしましたが、
ちゃんとその外通路にも「鍵付きゲート」があり、夜はお客様しか通れないようになっていました。
一軒家タイプは魅力的でしたが、市道のような路に面したテラスハウスなので蚊や虫は入りやすいかもしれません。テラスハウスの裏庭はホテルの中庭に面していますから安全です。
あと私たちが泊まった北館があります。
レセプションのある本館からは一度外に出て、プール脇の中庭という名の「みどりの小道」を30mくらい歩いた奥にあり、
私たちが泊まっていたTransfer suites with balcony
（通路のむこうにあるバルコニー付きスイートかな？）と
without balcony(バルコニーなし）がありました。
３階建ての１階はSPAでしたが、残念ながら営業休止中でした。
ここの作りは面白かったです。
中庭から２階に上がるとドアが８つほど並んでいます。
２階はバルコニー無しのTransfer suitesが４部屋ほど、
３階がバルコニー有りのTransfer suitesが４部屋ほどのようでしたが、
３階の部屋には,２階のドアから入り、出入り口を入ってすぐ専用の階段があり、
階段を上がると７０平米ほどの東西バルコニー付きのお部屋が広がります。
つまり、３階の部屋（バルコニー付き）は、２階建てのメゾネットではなく
「室内階段のみ付いた３階の部屋」となります。よって外階段で１階から２階に上がり、
２階から「中階段」で３階と、ずっと階段つづきなので小さなお子様連れや、
足腰のお悪い方には不向きかもしれません。
私たちが選んだTransfer Suites with Balconyのお部屋は快適でした。
リビングは夫婦同時に、一人がオットマン付き一人ソファ、もう一人が長いソファでゴロゴロできます。
バスルームも日本の１０帖くらいの広さで、ジェットバス（ジャグジー）があり疲れた身体に最高でした。
シャワーブースのシャワーは少し調整が難しかったけど、まぁ問題ありません。
（ただシャワーヘッドは動かないタイプです）
ベッドルームにはアンティークの洋服ダンスが２つありました。二人分の旅のワードロープには十分でした。
日本から持参した細々したものは、リビングのテレビ台になっている、こちらもアンティークのキャビネットに入れていました。
北側のリビングの外に１５平米ほどのルーフバルコニーが付いていて、お昼ね（日焼け）ベッドが一脚とアジアンテイストのテーブルとイス２脚も付いていました。
夕方は西日がきつかったですが、「すだれ」も付いていて問題なかったです。
もちろんお部屋のエアコンはガンガン効きます。
リビングの天井は高く、プロペラ型の扇風機が付いていて快適です。ベッドルームのバルコニーにもテーブルセットがあり、おまけにプロペラ扇風機も付いていてロマンチックで素敵でした。
しかし、外気が暑くて開けることはあまり無かったです。
３階といえども蚊がいましたので、虫除けスプレーや虫さされの薬は必須です。
ルーフバルコニーでくつろぐ方は「蚊取り線香」あったほうがよろしいかも。
お部屋の電源は、２階の出入り口の脇のルームキーを差すところに差し込まないとオンにならないので、
観光で外出する時、エアコンを切って出ると日中に部屋が「煮えたぎって」しまうので、
私たちは、カードキーと同じくらいの厚みの磁気が入ってないタイプの日本の「スーパーの会員カード」（プラスチックの診察券でもいいのでは？）を差し込んで、外出していました。
ホテル全体で見て、４連泊して感じたのは「すいてる」のが本音です。
ネットで予約したとき、夏休みだしけっこう「満室」に近い感じだったのに、
来てみたら私たちのTransher Suitesは
４泊して１晩だけ他に１組いらっしゃただけでした。その北館はちょっと寂しいぐらい。
日本のお盆休みの真っ最中にもかかわらず、日本の方は１泊目の夜のBARでご夫婦を一組見ただけで、あとは、イギリス英語を話す白人、フランスの人、それから１泊だけ香港ツアー客と一緒でした。
思ったより小さいアットホームなホテルで、お客も「大人」が多く静かでよかったです。
●BAR レストラン
スタッフのみなさん感じが良かったです。夜中に到着した時、BARで食べたクラブハウスサンドイッチはフライドポテト付きで丁寧に作ってあって美味しかった。
レストランの朝食は、カンボジアのほうが良かったです。
●インテリア
レセプション、ライブラリー、ラウンジ、Bar、レストラン、、ドアや窓、家具、絵画、すべて
おしゃれでした。
デザインや美術に興味のある方やお好きな方にはぴったりだと思います。
お部屋のバウスルームやベッドルームのアンティークのステンドグラスは特に美しかったです。
●ホテルの形
「区」という字の「メ」が中庭と考えてください。三方が建物ということです。
★ ★ 長くなりましたが、ペナン島ならここにもう一度泊まりたいと思います ★ ★
●ホテル外観
世界遺産のジョージタウンの街なかにあり、手つかずの商店や家屋と並んで、
歴史ある街に溶け込む形で美しく、まるで近年建築さてた高級ホテルのように上手にリノベーションされた外観。
ホテル内部
●レセプション
ドアボーイはいませんでした。日中のレセプショニストは問題なかったですが、
夜は「宿直のバイト」さんなのか、前夜、お部屋の電話から頼んでいたタクシーが翌日手配されていなかったです。
●中庭
植林が自然で気持ちの良い小道があり、街中の雑踏から帰るとホッとしました。
しかしHPで見た感じより幾分狭いただの「みどりのなかの通路」でした。
●プール
英文の口コミにも何名もの方が書かれていますが、
まるで日本の寿司屋、割烹の「いけす（巨大版）」みたいでした。
中庭からみると透明のプールで、身体のすべてが丸見えです。「巨大いけすのなかで泳ぐ魚の気持ち」が味わえそう。
自分の身体がすべてお見通しの水槽でとても泳ぐ勇気はなかった。
４泊５日滞在中、連日３６℃くらいの猛暑でしたが、入っているひとは何と！ゼロでした。
プールサイドの中庭のテーブル席も想像以上に狭い敷地で、くつろぐ感じが無かったです。
こちらも５日間で座っていたのを見たのは一度だけでした。
●館内完全禁煙
喫煙可能なのは、ホテル玄関前とBARの出入り口にある灰皿前の二カ所のみだでした。
中庭の通路やテーブル席も禁煙です。
●お部屋
このホテルは３つの建物から構成されているようでした。
表通り（西館）の建物が本館で、恐らくHutton Roomsで、それらの部屋には、レセプションホールやレストラン、BARなどから直でエレベーターで上がれます。雨にもぬれません。
本館とは全く離れた形で「南館」があり、Clarke Terracesという３階建ての一軒家タイプの
キッチンや裏庭付きのテラスハウス（長屋）の部屋がありました。
こちらは庶民の市道みたいな路に面していていて、普通の民家みたいに屋外から入る感じで
（普通にテラスハウスの民家みたいな）
ちょっと日本暮らしの日本人には、物騒な感じもしましたが、
ちゃんとその外通路にも「鍵付きゲート」があり、夜はお客様しか通れないようになっていました。
一軒家タイプは魅力的でしたが、市道のような路に面したテラスハウスなので蚊や虫は入りやすいかもしれません。テラスハウスの裏庭はホテルの中庭に面していますから安全です。
あと私たちが泊まった北館があります。
レセプションのある本館からは一度外に出て、プール脇の中庭という名の「みどりの小道」を30mくらい歩いた奥にあり、
私たちが泊まっていたTransfer suites with balcony
（通路のむこうにあるバルコニー付きスイートかな？）と
without balcony(バルコニーなし）がありました。
３階建ての１階はSPAでしたが、残念ながら営業休止中でした。
ここの作りは面白かったです。
中庭から２階に上がるとドアが８つほど並んでいます。
２階はバルコニー無しのTransfer suitesが４部屋ほど、
３階がバルコニー有りのTransfer suitesが４部屋ほどのようでしたが、
３階の部屋には,２階のドアから入り、出入り口を入ってすぐ専用の階段があり、
階段を上がると７０平米ほどの東西バルコニー付きのお部屋が広がります。
つまり、３階の部屋（バルコニー付き）は、２階建てのメゾネットではなく
「室内階段のみ付いた３階の部屋」となります。よって外階段で１階から２階に上がり、
２階から「中階段」で３階と、ずっと階段つづきなので小さなお子様連れや、
足腰のお悪い方には不向きかもしれません。
私たちが選んだTransfer Suites with Balconyのお部屋は快適でした。
リビングは夫婦同時に、一人がオットマン付き一人ソファ、もう一人が長いソファでゴロゴロできます。
バスルームも日本の１０帖くらいの広さで、ジェットバス（ジャグジー）があり疲れた身体に最高でした。
シャワーブースのシャワーは少し調整が難しかったけど、まぁ問題ありません。
（ただシャワーヘッドは動かないタイプです）
ベッドルームにはアンティークの洋服ダンスが２つありました。二人分の旅のワードロープには十分でした。
日本から持参した細々したものは、リビングのテレビ台になっている、こちらもアンティークのキャビネットに入れていました。
北側のリビングの外に１５平米ほどのルーフバルコニーが付いていて、お昼ね（日焼け）ベッドが一脚とアジアンテイストのテーブルとイス２脚も付いていました。
夕方は西日がきつかったですが、「すだれ」も付いていて問題なかったです。
もちろんお部屋のエアコンはガンガン効きます。
リビングの天井は高く、プロペラ型の扇風機が付いていて快適です。ベッドルームのバルコニーにもテーブルセットがあり、おまけにプロペラ扇風機も付いていてロマンチックで素敵でした。
しかし、外気が暑くて開けることはあまり無かったです。
３階といえども蚊がいましたので、虫除けスプレーや虫さされの薬は必須です。
ルーフバルコニーでくつろぐ方は「蚊取り線香」あったほうがよろしいかも。
お部屋の電源は、２階の出入り口の脇のルームキーを差すところに差し込まないとオンにならないので、
観光で外出する時、エアコンを切って出ると日中に部屋が「煮えたぎって」しまうので、
私たちは、カードキーと同じくらいの厚みの磁気が入ってないタイプの日本の「スーパーの会員カード」（プラスチックの診察券でもいいのでは？）を差し込んで、外出していました。
ホテル全体で見て、４連泊して感じたのは「すいてる」のが本音です。
ネットで予約したとき、夏休みだしけっこう「満室」に近い感じだったのに、
来てみたら私たちのTransher Suitesは
４泊して１晩だけ他に１組いらっしゃただけでした。その北館はちょっと寂しいぐらい。
日本のお盆休みの真っ最中にもかかわらず、日本の方は１泊目の夜のBARでご夫婦を一組見ただけで、あとは、イギリス英語を話す白人、フランスの人、それから１泊だけ香港ツアー客と一緒でした。
思ったより小さいアットホームなホテルで、お客も「大人」が多く静かでよかったです。
●BAR レストラン
スタッフのみなさん感じが良かったです。夜中に到着した時、BARで食べたクラブハウスサンドイッチはフライドポテト付きで丁寧に作ってあって美味しかった。
レストランの朝食は、カンボジアのほうが良かったです。
●インテリア
レセプション、ライブラリー、ラウンジ、Bar、レストラン、、ドアや窓、家具、絵画、すべて
おしゃれでした。
デザインや美術に興味のある方やお好きな方にはぴったりだと思います。
お部屋のバウスルームやベッドルームのアンティークのステンドグラスは特に美しかったです。
●ホテルの形
「区」という字の「メ」が中庭と考えてください。三方が建物ということです。
★ ★ 長くなりましたが、ペナン島ならここにもう一度泊まりたいと思います ★ ★
Read more
Date of stay: August 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I withdrew my original review as I felt that I had been a bit unfair to all the lovely staff we have encountered at this hotel. It is a lovely place, with employees (apart from one) who do try hard to please despite some lacking in knowledge.
Unfortunately we happened upon a snivelling receptionist on our arrival who lacked customer service and she set the tone. We also had lots of bags but as we entered the building the porters (were they porters?) seemed to disappear into thin air.
We were given a nice room (I suspect they are all nice here though) but literally over the road from the motorbike repair shop. The noise from the road, junction and the revving motorbike engines was too much. When we complained the receptionist didn't seem to care and just wanted to charge us more money to swop rooms. Eventually she seemed to magic a room on the same floor facing the side street, which was much better.
In terms of the staff she was a one-off though. The bar staff have been great, and tried to fill the gap of the non-existent concierge and always serve us with a smile, despite not having an idea of what is on the happy hour or how to process it on the till. I suspect this is lack of training as management are thin on the ground (to be fair, the catering manager we did see was always working hard). It turns out Wednesday night is ladies night and house pours are half price, which is a good deal.
My impression is that this is a nice hotel with lovely interior (bizarrely designed pool though!) but that the lovely staff need some better training.
It is indeed a noisy hotel even with the windows and shutters closed and the tops of the windows let in the light. So there almost seems to be a slight compromise for beauty over practicality. But I must be fair, the rooms are beautiful and come equipped with a jacuzzi bath, to take away those moans.
Anyway, if you want to stay here, I would still recommend you buy your own guide to Penang and make sure you bring your earplugs and eyemask (or perhaps when higher management resurface they could provide these?).
Unfortunately we happened upon a snivelling receptionist on our arrival who lacked customer service and she set the tone. We also had lots of bags but as we entered the building the porters (were they porters?) seemed to disappear into thin air.
We were given a nice room (I suspect they are all nice here though) but literally over the road from the motorbike repair shop. The noise from the road, junction and the revving motorbike engines was too much. When we complained the receptionist didn't seem to care and just wanted to charge us more money to swop rooms. Eventually she seemed to magic a room on the same floor facing the side street, which was much better.
In terms of the staff she was a one-off though. The bar staff have been great, and tried to fill the gap of the non-existent concierge and always serve us with a smile, despite not having an idea of what is on the happy hour or how to process it on the till. I suspect this is lack of training as management are thin on the ground (to be fair, the catering manager we did see was always working hard). It turns out Wednesday night is ladies night and house pours are half price, which is a good deal.
My impression is that this is a nice hotel with lovely interior (bizarrely designed pool though!) but that the lovely staff need some better training.
It is indeed a noisy hotel even with the windows and shutters closed and the tops of the windows let in the light. So there almost seems to be a slight compromise for beauty over practicality. But I must be fair, the rooms are beautiful and come equipped with a jacuzzi bath, to take away those moans.
Anyway, if you want to stay here, I would still recommend you buy your own guide to Penang and make sure you bring your earplugs and eyemask (or perhaps when higher management resurface they could provide these?).
Read more
Date of stay: May 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is truly an exceptional hotel. The hotel is set on the crossroads of two busyish roads within walking distance of Georgetown.
The staff are extremely friendly and the customer services is as you would expect in 5* hotels. Breakfast is plentiful and of a high quality. The juices for example actually taste of the fruit not watered down as in many other hotels. The staff at breakfast are attentitive and will serve coffee and tea at your table.
The grounds are small but very attractive with the usual lush foliage. The swimming pool is about 10m by 4m and is set next to the restaurant, it has limited sunbeds.
The decor inside the hotel is gorgeous, a lot of money has been spent and the attention to detail is very high. The artwork on the walls may not be to everyone's taste but is tasteful and interesting.
We stayed in rm 11 in the inner courtyard after reading the reports of road noise. My partner is a light sleeper and had no issues sleeping. The bed was a four poster with a slightly hard mattress, the pillows perfect. Bathroom again is perfect with multijet power shower and jacuzzi bath.
I can't fault the attention to detail, from light switches to multi plugs (us, euro, gb).
The only downside is the slight road noise, but if you want to be close to the sights I'm not sure you could avoid the roads.
The staff are extremely friendly and the customer services is as you would expect in 5* hotels. Breakfast is plentiful and of a high quality. The juices for example actually taste of the fruit not watered down as in many other hotels. The staff at breakfast are attentitive and will serve coffee and tea at your table.
The grounds are small but very attractive with the usual lush foliage. The swimming pool is about 10m by 4m and is set next to the restaurant, it has limited sunbeds.
The decor inside the hotel is gorgeous, a lot of money has been spent and the attention to detail is very high. The artwork on the walls may not be to everyone's taste but is tasteful and interesting.
We stayed in rm 11 in the inner courtyard after reading the reports of road noise. My partner is a light sleeper and had no issues sleeping. The bed was a four poster with a slightly hard mattress, the pillows perfect. Bathroom again is perfect with multijet power shower and jacuzzi bath.
I can't fault the attention to detail, from light switches to multi plugs (us, euro, gb).
The only downside is the slight road noise, but if you want to be close to the sights I'm not sure you could avoid the roads.
Read more
Date of stay: April 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There is lift to every floor
Sorry
I don't know the policy on dogS.
You will have to ask the hotel.
Regards
Jacque
There was in our room when we stayed there.
Hi Mr Yeo,
Please contact us directly for more details.
Thank You.
I think that you should contact the hotel and ask them. They are very helpful and will be able to answer that question for you. Have a great holiday. The Penaga is a great place to stay.
"Book elsewhere. Overrated tired old property that needs serious love and attention plus a good bit of staff training."Read full review
"we stayed 6 days too long...prepaid so cannot cancel out early and switch hotel..."Read full review
…
PRICE RANGE
RM 240 - RM 309 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
45
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing