Courtyard Penang
218D Jalan Macalister, George Town, Penang Island 10400 Malaysia
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Dining (33)
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Avg. RM 553 /night, 10/9 - 10/10
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4.5
#24 of 123 hotels in George TownLocation
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Courtyard by Marriott® Penang is nestled in the Pearl of the Orient, along the bustling Jalan Macalister in the heart of the UNESCO-listed World Heritage Site, known for its unique multi-cultural heritage, a walking distance to world-renowned local “street hawker food”, artistic street mural and its kaleidoscope of friendly people from all walks of life. Our 199 well-designed and spacious rooms and suites offer plush bedding, free Wi-Fi and unobstructed 360-degree views of Georgetown, Penang. Head over to Penang Kitchen, offering a cosmopolitan mix of authentic Penangite favorites and international delights or visit the rooftop Gin Library for a selection of gin, malt whiskey or cocktails in Anglo-Indian architectural interiors. Our hotel offers an outdoor infinity pool overlooking Penang Hill or a 24-hour fitness centre to help you stay refreshed and energized during your stay. Host your meetings or events at our pillar-less ballroom that is able to accommodate up to 150 guests or select from one of our eight meeting rooms with high-tech audiovisual equipment. Take it outside onto our open-aired poolside deck that accommodates up to 60 persons overlooking the views of George Town and Kek Lok Si Pagoda Temple. Our centrally located hotel provides everything you need for an exceptional stay at the Courtyard by Marriott® Penang.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Valet parking
Paid public parking on-site
Wifi
Fitness / spa changing rooms
Sauna
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Wine / champagne
Taxi service
Banquet room
Meeting rooms
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor furniture
Picnic area
Sun deck
Sun loungers / beach chairs
Doorperson
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Ocean view
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Business
Languages Spoken
English, Chinese, Malay
Location
218D Jalan Macalister, George Town, Penang Island 10400 Malaysia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 80 out of 100
80
Penang Intl Airport
15.3 km•
See all flights
Car Hire
76 Restaurants
within 0.5 kilometers
Reviews
4.5
218 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI
Courtyard Penang is celebrated for its prime, central location, which many travelers find convenient for exploring local attractions and dining. Guests have called out the hotel's tranquil and welcoming atmosphere, complemented by tastefully decorated, clean, and spacious rooms. While the service is often regarded as professional and attentive, there have been occasional inconsistencies noted during check-in and with room service.
Amenities are generally well-received, particularly for their comfort and food quality, despite some limitations noted with minibar options. Opinions on the hotel's value for money do vary, reflecting a mix of views on pricing.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Satisfactory
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218Reviews6Q+A39Room tips
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Detailed Reviews
Had a lovely two-night stay over Christmas. Was allowed to check in early and also got upgraded to a suite for being a bonvoy platinum member. The suite was gorgeous, with sumptuous views of Georgetown. The bed was comfortable. Water pressure bang on the money and the smart TVs meant we could binge on netflix like we were young again. The nespresso machine was also just the tonic.
The pool was delightful, and large enough for a good workout and the gym was sufficient too. Breakfast was ok but if I was paying for it, I'd give it a miss given the array of delicious food at your door step. And the location is convenient, being a short saunter to New Lane and a swag of other nifty kopitiam joints sprinkled around the traps.
The only let down was the parking situation. On both times we tried to exit, we found ourselves in a queue that snaked seemingly for miles. We felt like desperate refugees crowding Brandenburg gate after the Wall came down. Can't see why the front desk can't control the boom gate remotely when a customer has a ticket problem or else every sucker behind the offender has to wait too until the issue is sorted out.
Despite this mishap, I still look forward to returning when I'm back in Penang. I just won't bring a car!
The pool was delightful, and large enough for a good workout and the gym was sufficient too. Breakfast was ok but if I was paying for it, I'd give it a miss given the array of delicious food at your door step. And the location is convenient, being a short saunter to New Lane and a swag of other nifty kopitiam joints sprinkled around the traps.
The only let down was the parking situation. On both times we tried to exit, we found ourselves in a queue that snaked seemingly for miles. We felt like desperate refugees crowding Brandenburg gate after the Wall came down. Can't see why the front desk can't control the boom gate remotely when a customer has a ticket problem or else every sucker behind the offender has to wait too until the issue is sorted out.
Despite this mishap, I still look forward to returning when I'm back in Penang. I just won't bring a car!
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Courtyard Penang, General Manager at Courtyard Penang
Responded 11 Jan 2021
Hello Lunarboogie, It was our pleasure to welcome you, our loyal Platinum Elite Member to our hotel and thanks for choosing Courtyard by Marriott Penang! I am delighted to know that you like the Courtyard Suite that assigned to you during the festive season and thank you for taking the time to share your recent stay experience with us. I do agree with your comment about our infinity pool is really great with stunning views of Penang city that overlooks Penang Hill and Kek Lok Si Temple! And our 24-hour access fitness centre with floor-to-ceiling glass windows overlooking beautiful George Town is just perfect for your workout. Regarding our hotel location, you are right! We’re right next to all the food attractions and tourist spots with short walking distance. Thanks for the comment regarding our parking management and we do notice on your remarks. Our hotel car park is managing by a third party company and we definitely will share this feedback with them again. Thanks for letting us know. Please allow me to say once again how grateful I am towards your feedback. We’ll be here when you’re ready to come back. If I can be of further assistance, please do contact me via Subash.Basrur@courtyard.com. Regards, Subash Basrur General Manager Courtyard by Marriott Penang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I booked a Deluxe Room for my one night stay & was upgraded to Courtyard Suite due to my Platinum Elite status.
Check in was smooth & staffs were efficient. The lobby was a bit small to my preference but still functioning. They offered me complimentary breakfast for two or 10 USD F&B voucher or 500 points but I chose 10 USD F&B voucher.
Courtyard Suite was huge! It has a nice decor & layout. I love the fact that they have toilet for guests which is located besides the room entrance in the living hall.
I was given complimentary birthday amenities which included a slice of chocolate cake, fresh fruits & jeruk. Thank you for that.
For dinner, I ordered Courtyard Fried Rice & Black Glutinous Rice with Pandan Creme Brulee. The food was extremely delicious!
Overall, I am happy with my stay & will definitely come back again in future.
Check in was smooth & staffs were efficient. The lobby was a bit small to my preference but still functioning. They offered me complimentary breakfast for two or 10 USD F&B voucher or 500 points but I chose 10 USD F&B voucher.
Courtyard Suite was huge! It has a nice decor & layout. I love the fact that they have toilet for guests which is located besides the room entrance in the living hall.
I was given complimentary birthday amenities which included a slice of chocolate cake, fresh fruits & jeruk. Thank you for that.
For dinner, I ordered Courtyard Fried Rice & Black Glutinous Rice with Pandan Creme Brulee. The food was extremely delicious!
Overall, I am happy with my stay & will definitely come back again in future.
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Date of stay: December 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Courtyard Penang, General Manager at Courtyard Penang
Responded 13 Dec 2020
Hi AizzIrfan, It was our pleasure to welcome you, our loyal Platinum Elite Member to our hotel and thanks for choosing Courtyard by Marriott Penang! I’m thrilled to know you enjoyed your stay with us and happy to know that you love our Suite and the birthday amenities we specially prepared for you. I’m especially happy to know that our team were friendly and took good care of you during the stay – just as it should be! It is also good to know you enjoyed our Courtyard Fried Rice and Glutinous Black Rice & Pandan Creme Brulee that much! Awesome! Once again, thank you for your review on your experience with us and we’re happy to have you with us at Courtyard by Marriott Penang! Please allow me to say once again how grateful I am towards your feedback. We’ll be here when you’re ready to come back. If I can be of further assistance, please do contact me via Subash.Basrur@courtyard.com. Regards, Subash Basrur General Manager Courtyard by Marriott Penang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We stayed here for 10 days. Good location to get downtown, about a 30 minute walk or take Grab (usually less than 10RM). Good day and night markets nearby. Hotel staff quite friendly, rooms clean, beds comfortable. For laundry, there is a 24 hour place immediately next door (Polar Bear) that is quite reasonable. Titanium benefits at the hotel are excellent - Free breakfast, 40 RM credit each for two people, two free drinks each in the evenings. Staff in the restaurant are very friendly. Lina in particular is a real gem. Service from the room service staff is very good and prompt.
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Date of stay: October 2022
Rooms
Location
Service
Room Tip: Get a location facing the ocean
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Courtyard by Marriott Penang, General Manager at Courtyard Penang
Responded 24 Nov 2022
Hi Jay E, Welcome to Courtyard by Marriott Penang, our loyal titanium elite member! I am especially happy to read your review on TripAdvisor! Yes, I agree that we are strategically located just next to most of the food attractions and tourist spots with short walking and travel distance! It is kind of you to compliment our associates and I’m glad to know they took good care of you during your visit, especially Lina. We definitely will pass your message to the team and you have made their day, thank you! I am delighted to know you love our rooms and hospitality as well. Once again, thank you for your review on your experience with us and we’re happy to have you with us at Courtyard by Marriott Penang! Please allow me to say once again how grateful I am towards your feedback. We’ll be here when you’re ready to come back. If I can be of further assistance, please do contact me via Subash.Basrur@courtyard.com. Regards, Subash Basrur General Manager Courtyard by Marriott Penang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I returned here because of good experience in my previous stay. Just less than 4 months apart this hotel gave me completely opposite experience.
1. Water Leaking Faucet. Water dripped all the way from sink to towel storage and floor
2. I requested 6 bottles of drinking water 2 days in advanced and received confirmation from Courtyard on the same day.
I didn't request to change room because my previous good experience, I would expect everything would solved by the time I back to the hotel (i was away from 630pm to 12am) but I was WRONG. Not even single request was fulfilled. Even simple drinking water request.
Marriott should have better quality control.
1. Quality of service
2. Quality of room
How could the housekeeping not noticed the leaking faucet? Despite it's just courtyard, not other premium hotels under Marriott, the BASIC MAINTENANCE is still required, especially after being pointer out by an in-house guest! Either Courtyard in-house guest is totally not important to Marriott or this is the normal to Courtyard/Marriott.
1. Water Leaking Faucet. Water dripped all the way from sink to towel storage and floor
2. I requested 6 bottles of drinking water 2 days in advanced and received confirmation from Courtyard on the same day.
I didn't request to change room because my previous good experience, I would expect everything would solved by the time I back to the hotel (i was away from 630pm to 12am) but I was WRONG. Not even single request was fulfilled. Even simple drinking water request.
Marriott should have better quality control.
1. Quality of service
2. Quality of room
How could the housekeeping not noticed the leaking faucet? Despite it's just courtyard, not other premium hotels under Marriott, the BASIC MAINTENANCE is still required, especially after being pointer out by an in-house guest! Either Courtyard in-house guest is totally not important to Marriott or this is the normal to Courtyard/Marriott.
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Date of stay: June 2022
Rooms
Location
Service
Room Tip: Pls expect a broken room and no feedback/request/complaint will be entertained.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Courtyard by Marriott Penang, General Manager at Courtyard Penang
Responded 19 Jun 2022
Hi Gim Hoe K, Firstly, welcome back to Courtyard by Marriott Penang and I must specifically thank you for taking the time to review our hotel. We are sincerely apologetic for your recent experience. Thank you for giving us the opportunity to improve. I have taken your remarks about the leaking faucet and service and I apologize for the shortcomings. We have highlighted these issues to our Engineering and Housekeeping team, Thank you for your valued comments. We strive to exceed expectations and take your remarks seriously. We value your feedback and once again, thank you for your constructive and gracious remarks. Please do not hesitate to contact me via Subash.Basrur@courtyard.com, I remain at your service. Regards, Subash Basrur General Manager Courtyard by Marriott Penang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked 2 rooms for our 4 days stay and have requested for an early check-in and connecting rooms as I've elderly parents. We arrive at 1:30 after a long drive from KL, but was told room wasn't ready. No complimentary drinks or seatings were offered and we had to go to a nearby cafe to kill time. Came back at 3pm and STILL the room wasn't ready and we were kept loitering in the small lobby area for another 20 minutes.
In the end, no connecting rooms for us and luggage took over an hour to be brought into our rooms. We could've just brought it up ourselves if we knew it took this long!
As mentioned in some reviews, ventilation is bad in the room especially smell from the bathroom. No ventilation fans or window openings whatsoever. Bed was hard as rock and we had to request at the reception next morning to have it sorted.
Pool was ok but lack of any hotel personnel.
F&B is a hit and miss everyday with staff fumbling about cleaning up tables and crossing paths with guests. On an occasion where there was spilt drinks at the juice counter, it took a long 45 minutes for someone to actually cleaned it up. No staff could be bothered despite many many frustrating calls from the guy manning the entrance to the restaurant calling housekeeping for help. Can't they just have at least a mop or basic cleaning equipment in the restaurant?
Truly a disappointing 'Marriot experience'
Only credit is to the ever so friendly reception team that has the best smiles and never says no to any request. Special mentioned to Mr. Chandran whom managed to really, truly single-handedly offered every guest with at least somewhat an experience worthy of Marriot. Just by him being helpful and chatty simply made our day.
For around RM500 per night, I'd give this place a pass the next time I visit Penang.
In the end, no connecting rooms for us and luggage took over an hour to be brought into our rooms. We could've just brought it up ourselves if we knew it took this long!
As mentioned in some reviews, ventilation is bad in the room especially smell from the bathroom. No ventilation fans or window openings whatsoever. Bed was hard as rock and we had to request at the reception next morning to have it sorted.
Pool was ok but lack of any hotel personnel.
F&B is a hit and miss everyday with staff fumbling about cleaning up tables and crossing paths with guests. On an occasion where there was spilt drinks at the juice counter, it took a long 45 minutes for someone to actually cleaned it up. No staff could be bothered despite many many frustrating calls from the guy manning the entrance to the restaurant calling housekeeping for help. Can't they just have at least a mop or basic cleaning equipment in the restaurant?
Truly a disappointing 'Marriot experience'
Only credit is to the ever so friendly reception team that has the best smiles and never says no to any request. Special mentioned to Mr. Chandran whom managed to really, truly single-handedly offered every guest with at least somewhat an experience worthy of Marriot. Just by him being helpful and chatty simply made our day.
For around RM500 per night, I'd give this place a pass the next time I visit Penang.
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Date of stay: December 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Courtyard by Marriott Penang, General Manager at Courtyard Penang
Responded 4 Jan 2022
Hi Baldwin C, Firstly, thank you for taking the time to review our hotel. At the outset, allow me the opportunity to extend my most sincere apologies for your recent experience. I’m am deeply pained and sorry to hear that you didn’t enjoy your stay at Courtyard Penang. We strive to exceed expectations 24/7 and take your comments extremely seriously. It is never a pleasure to know that we disappointed a guest but I am always grateful for feedback so that we may learn and improve. I do notice your remark about the room assignments and apologize again, a cause of disappointment. We only have limited number of inter-connecting rooms and we strive to allocate this as best we can based on pre-arrival requests, and unfortunately on that day there were none available. I have taken your remarks about the room readiness time, room ventilation, and the operational glitches at breakfast very seriously and again, I apologize for the shortcomings. I’ve shared this with our teams and we are on the path to fixing these shortcomings. I was extremely heartened and thank you for your compliments towards our associate Chandran, I’m happy to know that he was friendly and took good care of you – just as it should be! We’ll be sure to pass along your compliments to him and you definitely made his day! Again, I am sorry to know that our service did not meet your expectation level. I confess that none of us took any pleasure or pride in reading and reviewing the issues that you describe. My apologies – please rest assured that this point will definitely become a focus of our ongoing training initiatives. I offer no excuses, we must simply do better. Please do not hesitate to contact me via Subash.Basrur@courtyard.com if I can be of your assistance in person, I remain at your service. Regards, Subash Basrur General Manager Courtyard by Marriott Penang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
One of the newest hotel in town and we stayed here for a night to get some city experience after 2 nights in a beach resort in Teluk Bahang.
Arrival experience was good and staff were attentive seeing us unloading our luggage from the car. Area was a bit crowded with some discriminate parking entering the car park area but was quickly resolved by the security. Check in was quick, probably because all my details were available through Bonvoy membership. Took minutes to get my room key.
Room was clean, pretty large and comfortable. Great views of Penang city and we booked an interconnecting room as well due to kids growing up.
I have to say one of the best experiences of this hotel is their dining. The food served at Penang Kitchen was superb. Penang being a food haven, majority would go out and dine leaving this hidden dining gem in the hotel not explored. We decided to eat in due to Covid and to reduce exposure especially with young kids. Whoever stays at Courtyard must try their food there. Salmon laksa was amazing. A good variety of choices to fit both adults and young ones. Prices are so reasonable too for the quality of food you get.
Breakfast was also great and they were made to order with other sides and condiments on the buffet counter. This concept definitely reduces crowding at buffet counter and let guests sit down at their table.
Another hidden gem is their lounge or bar (I call it speakeasy bar concept) called The Gin Library located on Level 23. If you are a gin lover, you must try this. Many options of gin mixes done well by their f&b staff.
Overall this is a great hotel to stay. Staff were friendly all round from front desk to F&B. Attentive, friendly and courteous.
Arrival experience was good and staff were attentive seeing us unloading our luggage from the car. Area was a bit crowded with some discriminate parking entering the car park area but was quickly resolved by the security. Check in was quick, probably because all my details were available through Bonvoy membership. Took minutes to get my room key.
Room was clean, pretty large and comfortable. Great views of Penang city and we booked an interconnecting room as well due to kids growing up.
I have to say one of the best experiences of this hotel is their dining. The food served at Penang Kitchen was superb. Penang being a food haven, majority would go out and dine leaving this hidden dining gem in the hotel not explored. We decided to eat in due to Covid and to reduce exposure especially with young kids. Whoever stays at Courtyard must try their food there. Salmon laksa was amazing. A good variety of choices to fit both adults and young ones. Prices are so reasonable too for the quality of food you get.
Breakfast was also great and they were made to order with other sides and condiments on the buffet counter. This concept definitely reduces crowding at buffet counter and let guests sit down at their table.
Another hidden gem is their lounge or bar (I call it speakeasy bar concept) called The Gin Library located on Level 23. If you are a gin lover, you must try this. Many options of gin mixes done well by their f&b staff.
Overall this is a great hotel to stay. Staff were friendly all round from front desk to F&B. Attentive, friendly and courteous.
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Courtyard by Marriott Penang, General Manager at Courtyard Penang
Responded 10 Nov 2021
Hi JulianMorin, It was our pleasure to welcome you to our hotel and thanks for choosing Courtyard by Marriott Penang! We’re thrilled that you enjoyed the stay and I’m absolutely delighted to know that you enjoyed the food so much! I do agree with you about Gin Library - the island’s first and only distillery-themed bar offering spectacular views of the beloved island's skyline. Gin Library serves over 40 curated varieties of gins, whiskeys, spirits, and hand-crafted cocktails. Once again, thank you for your review on TripAdvisor, we’ll be here when you’re ready to come back. If I may be of further assistance, please do contact me via Subash.Basrur@courtyard.com. Come visit us anytime. Regards, Subash Basrur General Manager Courtyard by Marriott Penang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Would have been 5-star if not for the car park - it has zero cell service which is very dangerous. The hotel needs to fix this quickly or at least install easily accessible panic buttons. Also you need a touch n go card to access the car park they do not dispense manual tickets. Took me a minute to figure out when first arrived. Maybe a better signage will help. They have a machine at the valet side which will validate the TNG card when you leave.
Aside from the above everything else went well. I was initially worried as there were some negative comments here but all were unfounded. Yes they have a new and young set of crew but this means they always try their best, polite and radiated positive energy. The room was splendid, everything clean and in order. The food from Penang Kitchen ordered through in room dining - one of the best in terms of quality, taste vs the price paid.
All in I would say the hotel clearly has Marriott signature and quality all over, they are new so give them a bit of understanding there, but they need to fix the car park cell reception quickly.
Aside from the above everything else went well. I was initially worried as there were some negative comments here but all were unfounded. Yes they have a new and young set of crew but this means they always try their best, polite and radiated positive energy. The room was splendid, everything clean and in order. The food from Penang Kitchen ordered through in room dining - one of the best in terms of quality, taste vs the price paid.
All in I would say the hotel clearly has Marriott signature and quality all over, they are new so give them a bit of understanding there, but they need to fix the car park cell reception quickly.
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Date of stay: January 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Courtyard by Marriott Penang, General Manager at Courtyard Penang
Responded 7 Feb 2022
Hi sunphoenix, I am happy to read your review on TripAdvisor where you have a great time staying with us and you love our room, food and hospitality! We’ll be sure to pass along your compliments to the team and you definitely made their day. We do notice on your remarks on the car park area and we value your suggestion. Thank you for candor this issue with us and we will definitely look into this and work with the team. Once again, thank you for your constructive and gracious remarks, we’ll be here when you’re ready to come back. Please do not hesitate to contact me via Subash.Basrur@courtyard.com. Come visit us anytime. Regards, Subash Basrur General Manager Courtyard by Marriott Penang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check-in was painfully slow, rooms were not ready till 4pm. Front desk staff seemed clueless.
Asking rate is comparable to St Regis KL. No recognition of my Titanium Elite status nor any upgrades, was assigned two lower level rooms.
I booked two rooms under their Family Escape package which includes breakfasts for both rooms (Titanium Elites are entitled to free breakfast but i didn't even bother to rely on this) but ended up being charged for breakfast for both rooms.
The last straw was their breakfast restaurant manager, a Malay man named Irmi (spelling could be wrong as I got his name verbally from the Duty Manager over the phone upon calling to complain after checking out). There was a free table for 4 available which I moved towards but Irmi stopped me and rudely said "it's taken". His subordinate then motioned us to a tiny table for 2, when there was clearly 4 of us. Throughout our entire 30 minutes there no one occupied the table, towards the end they let a single guest sit there. I gathered Irmi was too lazy to set the table as there was only cutlery for one person. Irmi could be seen pandering to Caucasian guests in the meantime, oblivious to our family of 4 crammed in a tiny table set for 2.
The most overpriced Courtyard out there. First and last stay.
Asking rate is comparable to St Regis KL. No recognition of my Titanium Elite status nor any upgrades, was assigned two lower level rooms.
I booked two rooms under their Family Escape package which includes breakfasts for both rooms (Titanium Elites are entitled to free breakfast but i didn't even bother to rely on this) but ended up being charged for breakfast for both rooms.
The last straw was their breakfast restaurant manager, a Malay man named Irmi (spelling could be wrong as I got his name verbally from the Duty Manager over the phone upon calling to complain after checking out). There was a free table for 4 available which I moved towards but Irmi stopped me and rudely said "it's taken". His subordinate then motioned us to a tiny table for 2, when there was clearly 4 of us. Throughout our entire 30 minutes there no one occupied the table, towards the end they let a single guest sit there. I gathered Irmi was too lazy to set the table as there was only cutlery for one person. Irmi could be seen pandering to Caucasian guests in the meantime, oblivious to our family of 4 crammed in a tiny table set for 2.
The most overpriced Courtyard out there. First and last stay.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Courtyard by Marriott Penang, General Manager at Courtyard Penang
Responded 13 Sept 2022
Hi davidkwchong, Firstly, thank you for taking the time to review our hotel. At the outset, allow me the opportunity to extend my most sincere apologies for your recent experience. I’m am deeply pained and sorry to hear that you didn’t enjoy your stay at Courtyard by Marriott Penang. We strive to exceed expectations 24/7 and take your comments extremely seriously. It is never a pleasure to know that we disappointed a guest but I am always grateful for feedback so that we may learn and improve. I have taken your remarks about the room readiness time, the mischarged of breakfast, and the operational glitches on seating arrangement, I apologize for the shortcomings. I’ve shared this with our teams and we are on the path to fixing these shortcomings. Again, I am sorry to know that our service did not meet your expectation level. I confess that none of us took any pleasure or pride in reading and reviewing the issues that you describe. My apologies – please rest assured that this point will definitely become a focus of our ongoing training initiatives. I offer no excuses, we must simply do better. Please do not hesitate to contact me via Subash.Basrur@courtyard.com if I can be of your assistance in person, I remain at your service. Regards, Subash Basrur General Manager Courtyard by Marriott Penang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We took an opportunity for a one night break at this recently opened hotel. Being Bonvoy members got us a very good deal for a room and breakfast. Nothing to fault in this hotel with lovely new rooms and quality fittings throughout. The restaurant was also a nice experience for both our evening meal and breakfast. We have even been back for lunch since our stay which again did not disappoint.
I think the one consistent impression is the friendliness of the staff. Right through from security and the much appreciated strong SOP for Covid19, check in staff, and particularly the staff in the restaurant really made us feel special. Thankyou Selva and GM Subash for a nice break.
I think the one consistent impression is the friendliness of the staff. Right through from security and the much appreciated strong SOP for Covid19, check in staff, and particularly the staff in the restaurant really made us feel special. Thankyou Selva and GM Subash for a nice break.
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Date of stay: September 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Courtyard Penang, General Manager at Courtyard Penang
Responded 26 Nov 2020
Hi Neil T, You have made my day! I am happy to know you enjoyed the stay at Courtyard by Marriott Penang and thank you for taking the time to share your recent stay experience with us. I’m especially delighted to know you like our hotel. Thank you for your gracious compliments to our team and I am glad to know that they were friendly and took good care of you – just as it should be! Once again, thank you for your review on Trip Advisor…much appreciated! Please do not hesitate to contact me via Subash.Basrur@courtyard.com if I can be of your assistance in person. We’ll be here when you’re ready to come back. Come visit us anytime. Regards, Subash Basrur General Manager Courtyard by Marriott Penang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fairly new hotel and clean,, decent location. This hotel does not have an executive lounge. Elite members should have their breakfast foc at the cafe on the ground level and not offset their 500 welcome points for the free breakfast. Breakfast variety is decent.
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Date of stay: April 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Courtyard by Marriott Penang, General Manager at Courtyard Penang
Responded 20 Apr 2022
Hi CS L, It was our pleasure to welcome you to our hotel and thanks for choosing Courtyard by Marriott Penang! I’m thrilled to know you love our spacious room and the breakfast as well as the hotel location. I do acknowledge your remarks about the lounge facilities. I am sorry that if it was a cause of disappointment as Courtyard does not provide lounge under the brand standard. We value your feedback and once again, thank you for your constructive remarks. Please do not hesitate to contact me via Subash.Basrur@courtyard.com, I remain at your service. Regards, Subash Basrur General Manager Courtyard by Marriott Penang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I think it is at least 100 ringgit
Hi, the nearest public beach will be at Tanjung Bungah - approximately 30 minutes drive from Courtyard by Marriott Penang. Go a little further will be Batu Feringghi - approximately 45 minutes drive. We do not have bike rental service.
Yes and I found it too cold.
entry into their carpark should be alright for all car heights, no height barrier when I went there
No. They dont
"The staff is friendly and good attitude, they will keep your wedding plan in a smooth and good flow and early preparation . "Read full review
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PRICE RANGE
RM 562 - RM 699 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Courtyard Penang
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
199
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Courtyard Penang
What are some of the property amenities at Courtyard Penang?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Courtyard Penang?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Courtyard Penang?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Courtyard Penang?
Yes, free parking, a parking garage, and paid public parking on-site are available to guests.
Are there opportunities to exercise at Courtyard Penang?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Courtyard Penang have airport transportation?
Yes, Courtyard Penang offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Courtyard Penang?
Yes, dry cleaning and laundry service are offered to guests.
Does Courtyard Penang offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Courtyard Penang?
The staff speaks multiple languages, including English, Chinese, and Malay.
Does Courtyard Penang have any great views?
Yes, guests often enjoy the city view available here.
Is Courtyard Penang accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.