We were back in Penang again to attend to family matters, and did not hesitate to come back to the Courtyard. As usual when I write reviews I comment on whether the hotel recognises membership loyalty. We are lifetime Platinum Elite members on Bonvoy, and I’m happy to say that Courtyard recognises our membership loyalty this time, again. During this stay we had a little hiccup. I met with the GM - Subash. I’ve made our concerns known, and all he said was to leave it with him. Thanks Subash, what you did for us was beyond what we expected. We are at the same time grateful for your prompt and professional response. I will also like to give a shout out to Selva managing the restaurant. Mate, you and your team have been excellent, and I wish you continued success. The restaurant now is always bustling, a testament to the food and service under the management’s leadership. Breakfast is always an event for us, even if it’s at 7 am. Well done. Up and up. …
I was impressed with the great service from the hotel. Stayed there twice and a big thank you to Mo, Peter and the services team in accommodating my request in providing me with high floor with great view - indeed a first class service. Room is spacious and location is strategic, close to many famous food places. Awesome wellness breakfast.... fully recommend for a great stay at the Pearl of Orient!
Fantastic costumer services, when checked in had certain issues with my Room and the operator, Ms Xinyi took the initiative to resolve the matter immediately! Good job hatten and great staff with hospitality. Downstairs restaurant also served best breakfast selections. will definitely consider Coutyard Penang as my next visit. Keep up good job!
Had a lovely two-night stay over Christmas. Was allowed to check in early and also got upgraded to a suite for being a bonvoy platinum member. The suite was gorgeous, with sumptuous views of Georgetown. The bed was comfortable. Water pressure bang on the money and the smart TVs meant we could binge on netflix like we were young again. The nespresso machine was also just the tonic. The pool was delightful, and large enough for a good workout and the gym was sufficient too. Breakfast was ok but if I was paying for it, I'd give it a miss given the array of delicious food at your door step. And the location is convenient, being a short saunter to New Lane and a swag of other nifty kopitiam joints sprinkled around the traps. The only let down was the parking situation. On both times we tried to exit, we found ourselves in a queue that snaked seemingly for miles. We felt like desperate refugees crowding Brandenburg gate after the Wall came down. Can't see why the front desk can't control the boom gate remotely when a customer has a ticket problem or else every sucker behind the offender has to wait too until the issue is sorted out. Despite this mishap, I still look forward to returning when I'm back in Penang. I just won't bring a car! …
What a lovely restaurant, good food, service and atmosphere, definitely hope to be back. The Chicken Chop & Sar Hor Fun were YUMMY!!!“ Compliment to Chef's, Kudos to server Boharaj, lead by Jivenesh. Will definitely come back to dine in. Congratulations to Management Team. I remain Ben
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