Campbell House
106 Lebuh Campbell, George Town, Penang Island 10100 Malaysia
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About
#3 of 142 hotels in George Town
Location
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Service
Value
Travellers' Choice
Campbell House is a wonderful 12 bedroom boutique hotel with Italian restaurant located in the heart of heritage Georgetown. A stunning and unique 3 story corner shop house circa 1903 that has been extensively and lovingly restored offering today's modern traveler a luxurious home away from home. Campbell House has plenty of charm, and personal touches, modern amenities mixed with classic Colonial style at affordable prices. Perfectly located in the hustle of China Town, minutes from some of the best street food, and walking distance to historical museums, and fabulous street art. Campbell House offers an oasis of calm in this wonderful UNESCO world heritage city, come and explore Georgetown and Penang with us, we look forward to welcome you!
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Bicycle tours
Walking tours
Highchairs available
Airport transportation
Rooftop terrace
Street parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Special diet menus
Wine / champagne
Taxi service
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Soundproof rooms
Bathrobes
Housekeeping
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Romantic
Languages Spoken
English, Hindi, Italian, Malay and 1 more
Location
100Great for walkers
Grade: 100 out of 100
378Restaurantswithin 0.5 km
81Attractionswithin 0.5 km
106 Lebuh Campbell, George Town, Penang Island 10100 Malaysia
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We could not have been more pleased with our stay at the Campbell house. From the moment we walked in we were taken care of properly and oriented to the town quickly. The room was expansive & the comfortable beds were wonderful, it was plenty of room to spread out with a desk, frig and all ammenities we needed. The bathroom was very large. We were up on the second floor and very close to the outdoor Terrace which made for a lovely place to enjoy a Sunset drink and was doubly convenient to smoke my nightly cigar. Interior fixtures and carvings on the wall or authentic and really added to a sense of Heritage. The location of the hotel is perfectly situated in the center of Georgetown, all points of interest are within 10 or 15 minutes walk. The place is a gem and the bonus is the first rate Italian restaurant on the ground floor which serves of a great breakfast as well as fantastic Italian dinners. One issue would be that you'll need to climb one or two flights of stairs, its part of the charm if you are in shape for it. I would absolutely stay here again when visiting Georgetown.…
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Plan on climbing steps to get to your room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nardya Wray, Owner at Campbell House
Responded 4 weeks ago
Dear Travelbug1155, Thank you so much for the wonderful review, we are really happy your stay at Campbell House was enjoyable and that you found the rooms spacious and comfortable. We do our best to ensure we inform all our guests of the best places to visit and the food to eat, all of which are very close by and within walking distance. Thank you for the praise of our Italian restaurant, all our staff work hard and we really appreciate the high praise. We look forward to welcome you again. All the very Best Nardya, Roberto and our Wonderful Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked the Rose Room for four nights and it was about as perfect as a stay can get. From our welcome by the amazing Kumar (whose travel advice was gold), to the hoisting up of our cases on the pulley, to the beautifully appointed room, to the warmth and generosity of all the staff - this rates among the highest of any place we have stayed. The location is excellent - right in the heart of Georgetown. Every night a little sweet treat in our fridge. My only complaint is that four days is not enough.
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Ask Kumar for his travel and food tips.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nardya Wray, Owner at Campbell House
Responded 4 weeks ago
Dear neilgU6041BU It is such a pleasure to read reviews like this, and to know our staff take such pride and care of the our guests, Kumar will be over the moon to be mentioned. THank you for choosing our lovely hotel and we hope to welcome you back for longer on your next trip to Penang! Warmest Regards Nardya, Roberto , Kumare and all the Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
*** [STRONGLY NOT RECOMMENDED] *** In summary, I was extremely disappointed by the service of the hotel and the treatment by the owner. I felt unsafe to stay in this hotel. I booked 4 nights at this hotel after seeing the great reviews. I wanted to experience staying in a historical heritage hotel and it was my first time to Penang as a tourist, however my mood has been ruined on day 1 due to the experience at Campbell House Hotel. I would have let the matter go if the hotel owners were apologetic, however, they were loud and defensive and came up with many reasons to shift the blame. As such, I requested for a refund which they refused to provide. (I have attached a copy of the welcome letter as a proof of my booking just in case the hotel tries to deny that I booked the hotel just like how they did to the other negative reviews.) I checked in to Campbell House Penang Hotel on day 1. However, LESS THAN AN HOUR AFTER I CHECKED IN, the male housekeeper came into my room after knocking the door few times and I did not answer since I could not hear clearly and not sure if the knocking is meant for my room. Then, he just unlocked the door and entered the room with the reason that he needed to come in to deliver desserts, and I was undressed. After a while he quickly locked the door back which I believe it’s because he saw me undressed and panicked. Then he continued knocking the door and I replied I am busy will get back later. I felt extremely disturbed. (I am a female.) So, few minutes later I went out of the room and saw the housekeeper and owner outside. I asked if he was the housekeeper that unlocked and entered my room, he apologised and then subsequently said he has a reason to enter – deliver complimentary desserts. And the owner just raised her voice and said “HIS MISTAKE, OK? HE ENTERED THE ROOM, HIS MISTAKE.” The hotel rule is that if we leave the room, we will hand over the key to the receptionist and they will keep it for us, in turn they also know the guests are no longer in the room. The fact that my key was NOT returned to the reception AND I only JUST checked in less than an hour, shows that I was in the hotel room. It is not right for the male housekeeper to barge in like this despite no response from me after knocking. He could have given a call or slip a paper under the door or just skip the dessert instead of unlocking and entering my room. The complimentary/surprise tiramisu is meant to make the guests happy; it should not be forced upon the guests such that it is a MUST to be delivered immediately by unlocking guests’ room without permission. Our belongings and valuables were also all over the room since we JUST checked in less than an hour only. We felt extremely unsafe that the owners said they are allowed to come in anytime!!! She also insisted that if we didn’t want anyone to enter the room, we need to inform the reception and hang this piece of red cloth (see photo) that have the embroidered words “PRIVACY PLEASE” outside the door. Just to recap, I only checked into the hotel less than an hour and haven’t even explored the room, I don’t even know there is this piece of cloth near the door, I wasn’t even informed! And my key was with me (so it is clear I am in the room and not out of the hotel!). Regardless, it is disrespectful to enter guests’ room as and when they want. I do understand that the male housekeeper made a mistake and apologised however, the hotel owners should at least be apologetic and make sure to improve their service by informing housekeepers to NOT allow this to happen going forward. Instead, they kept blaming us (the guests) and came up with many ridiculous reasons as to why they are right to enter the guest’s room as and when they want. I strongly do not recommend staying here as it’s unsafe and if you face any problems, you will only be blamed for it. There is also a huge protruding lump under the carpet in my room which I wasn’t sure what’s that, I do not have the courage to lift the carpet up. The TV is a very old one with loose cable connection probably since there are many horizontal lines across the screen. Since I felt unsafe staying here, and they also refused to refund 4 nights, I checked out on the day and booked another proper and bigger hotel for comfort and safety. …
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Book a safe & renowned hotel for your own safety and comfort. As tourists, we try to prevent...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nardya Wray, Owner at Campbell House
Responded 25 Apr 2023
Dear Ziillinngg, We are sorry you felt the need to check out over this matter, even after mine, my husband and the housekeeper's apology. We assured you that we would take more care for the duration of your stay, but we also explained we did offer housekeeping service but could refrain from doing so at your wish. Unfortunately you seemed to have made up your mind to check out, I think this was even before you spoke with us. We acknowledged this was your choice to leave, therefore we didn't feel we should refund you for the choice you made. I would like to state there were no raised voices, and would also like to clarify that the housekeeper DID NOT ENTER your room. We do not allow our staff to just enter a guests room at anytime as you have suggested. The staff follow SOP's, they knock 4 times, announce themselves and if there is no response will open the door to perform their duties, this happens in all hotels. On this occasion, you do actually state in your above comments that you heard knocking but didn't respond because you didn't know it was for you, therefore the entire blame cannot be put to the housekeeper for opening the door, once he heard movement he didn't enter and closed the door immediately, without entering the room. As you said to us, it is your word against ours that the housekeeper didn't wait long enough for a response, I can only uphold this housekeeper has worked with us for 6 years and we have never had an incident where he has intentionally entered a room knowing guests were inside, there is absolutely no reason for him to do this. We are a very safe hotel that always acknowledges guest privacy and requests. We are always reasonable when dealing with complaints, and will offer a solution if we can, however I am sorry on this occasion we could not appease you and of course we expected you to write a negative review. Sincerely Nardya Wray
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My parents are originally from Penang and I remember visiting every year and wandering around Georgetown as a kid. Campbell House is an amazing restoration of a timeless building in a perfect location, and a great example of how boutique hotels should be. The small details make this place: the fantastic customer service, the ice tea, water and milk in the fridge everyday along with a slice of cake. The calligraphy room we stayed in for 4 nights was beautifully and tastefully decorated. The included breakfast had a good choice and was really tasty. We didn't eat at the attached Italian restaurant but my aunt and uncle had eaten there before and said it was exceptional. Kumar, in reception, is a real asset - knowledgeable, engaging and welcoming. I would highly recommend you stay here, we will certainly be returning here in future. …
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nardya Wray, Owner at Campbell House
Responded 25 Apr 2023
Dear DocMarkL What a truly lovely review to read! It is so nice to know we brought a bit of nostalgia to your stay and that you appreciated all the services and decor. Kumar is indeed a great asset and we appreciate his enthusiasm towards making the guests stay memorable. We look forward to welcome you back again in the future. Warmest Regards Nardya, Kumar and The Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What's not to love about this hotel. Super friendly helpful staff, fantastic heritage rooms with some nice little touches, fresh milk! In the fridge will be loved by Brits, cold drinking water & lemon tea in the mini bar 😄, large room, 4 poster bed very nicely decorated and furnished in colonial period, fabulous roof terrace & amazing stair well with reading room & pulley suitcase delivery 🤗 Nothing is too much trouble, laundry charges are very reasonable which makes a change, waiter served breakfast is just right, what more can I say🤣, I love it here
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nardya Wray, Owner at Campbell House
Responded 17 Apr 2023
Dear macgd016, We loved having you stay at Campbell House and we give you a BIG thank you for this amazing review! We hope you will be able to visit us again. Warmest Regards Nardya, Roberto and All The Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
If you’re staying in Georgetown then I would absolutely recommend staying at Campbell House. It’s a small, intimate hotel that offers so much charm and comfort. We had two rooms on the second floor and the standard of both rooms was excellent, real attention to details to make your stay as enjoyable and comfortable as possible. The staff are all fantastic, always on hand to help and suggest places to visit on the island. If we are every lucky enough to visit Georgetown again then this will be our “go to” hotel if we’re lucky enough to get a room. Thank you to all the Campbell House team for making our Penang stay so memorable.
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nardya Wray, Owner at Campbell House
Responded 17 Apr 2023
Dear ChriswJ3328QD Thank you so much for choosing to stay with us, we are so glad you had a wonderful stay and we really appreciate the positive feedback you have shared, we would certainly love to welcome you back to Campbell House if you ever visit Penang again, hopefully it wont be another 30 years! Wishing you happy travels and warm wishes, Nardya, Roberto and All The Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our second time here and the experience only seems to have gotten better. Everything from the quality of the sheets, towels and toiletries to the food and service are top notch. A few things that could be improved upon are as follows: 1) As there isn't a bidet system in place for the toilet in the room we stayed in (Malaya) a washlet system would have increased the comfort of guests. Our stay was slightly less comfy due to the lack of this facility that we consider a necessity. It was the one dark mark in an overall pleasant stay. And the one flaw that prevents me from recommending the establishment to Japanese friends, who love their washlets. 2) The wooden flooring in the room is warped which made the floor uneven and not so comfortable to walk on. 3) The shutters that lock part of the doors (main door and bathroom door) don't fit well into the holes drilled for them in the floor so it takes a lot of effort to lock the door in place and sometimes, it doesn't work no matter how hard we try. There's also the fear that once locked it isn't easily unlocked. 4) This is just an aesthetic flaw but some of the wooden panels of the closet are slanted and loose and are all but threatening to fall off. 5) The waiter who served us breakfast in the morning (thin guy), while efficient and obliging, doesn't seem too communicative. He is able to answer most of our requests but it's hard to tell whether he understood us when we were making them as he doesn't really confirm and we only know for sure that he heard us until he actually carries them out.…
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Date of stay: March 2023
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nardya Wray, Owner at Campbell House
Responded 17 Apr 2023
Dear Von, Thank you for choosing to stay with us again, and we also look forward to welcome you back later this year! We really appreciate your review and are so happy you and your family had a great stay! We appreciate your positive comments and thank you for the feedback some of which could been expressed during your stay and perhaps could been actioned while you were here. Just to reply to some of your comments, we do not have the room to install a bidet as well as a toilet, and being a heritage property we opted not to add the wash hose as we have wooden floors (underneath the tiles) and unfortunately with all the waterproofing we have tried nothing we can put here in Asia seems to work very effectively so if the floor is very wet, which often happens with hose and Washlets the water will seep through to the room below and causes damage. The Washlet system is not something we are planning at present but maybe if our budget permits and we plan to refurbish in the future we may consider this, however I must say over the last 13 years our Japanese customers have all been quite happy and this has not been a deterrent, but we duly note your suggestion. We acknowledge all your other comments and will definitely work on rectifying as much as we can before your next visit; we will also offer more training to the waiter, although he is very quiet by nature but we work on his confidence and communication. Thank you again for choosing us and we very much look forward to welcome you and your family back again soon. With our Kind Regards Nardya, Roberto, Kumar and All The Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for 4 nights during our son's wedding. Highly recommened. Clean, brilliantly situated for the attractions and the staff are more than helpful. The Il Bacaro Italian restaurant has the best seafood linguine this side of Milan!! Highly recomended
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nardya Wray, Owner at Campbell House
Responded 28 Feb 2023
Dear KeithRobs1958, Thank you so much for taking the time to write a review and recommend us on TripAdvisor! We are so happy to read you had a great stay and enjoyed the food at IL Bacaro. We wish your son a long and happy marriage! All the very best Nardya, Roberto and All the Campbell House Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Campbell House has won a swag of awards. Its not hard to see why. Great location in the heart of Georgetown's heritage district. The hotel is housed in a creatively recycled turn of the 20th century building (the only down side of this is that the accommodation is not suitable for people with significant mobility problems). The comfortable rooms are large elegant and furnished with an eclectic mix of antiques, reproduction, and contemporary items. Everything was made clean as a whistle every day. The staff, both back and front of house, were friendly, relaxed, and efficient. They couldn't be more helpful. The hosts, Roberto & Nardya, really have put together and trained a great team. The breakfast looked good, but most days I had already eaten in a cafe or kopitiam by the time it was served. I can tell you though that the plate of fruit their breakfast starts with was perfectly ripe every morning (not many places manage to get that right). I ate at the restaurant of an evening a couple of times and the food, wine, and service a was brilliant. The hotel seems to be permanently full so book well ahead, particularly on weekends. Oh, and I booked a taxi to the airport through the hotel. What I got for my 50MYR was a large, newish, and spotlessly clean car driven calmly and carefully. The taxi arrived 10 minutes early. I had plenty of time to catch my plane despite heavy traffic.…
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Nardya Wray, Owner at Campbell House
Responded 28 Feb 2023
Dear kumaonmark, What a pleasure to read your detailed review and feedback of your stay at Campbell House. It is always so nice to know that the small details and everything we do is noticed and appreciated by our guests. We have a great team, that has been working tirelessly since reopening after Covid and we are so pleased to be so busy both in the restaurant and the hotel. Thank you so much for choosing to stay with us, and we do hope to welcome you back again in the future! Warmest Regards Nardya, Roberto and All the Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It's a clean adequate small hotel that is in a very good location.. The staff are friendly and professional. Their Italian restaurant is one of the best. Will definitely recommend this hotel if you are planning to stay in Georgetown.
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Date of stay: December 2022Trip type: Travelled with friends
Value
Location
Service
Room Tip: There's no lift and may not be appropriate for people with mobility problems.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nardya Wray, Owner at Campbell House
Responded 28 Feb 2023
Dear J3293Y1graced Thank you very much for recommending us and for the kind review!, we are happy you enjoyed All the best Nardya and The Campbell House Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$72 - US$109 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
12
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Frequently Asked Questions about Campbell House
Which popular attractions are close to Campbell House?
Nearby attractions include Asia Camera Museum (0.5 km), Armenian Street (0.4 km), and Sun Yat Sen Museum (0.4 km).
What are some of the property amenities at Campbell House?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Campbell House?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Campbell House?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Campbell House?
Yes, paid private parking nearby, paid public parking nearby, and street parking are available to guests.
What are some restaurants close to Campbell House?
Conveniently located restaurants include The Loft - Love Lane, Junk Cafe, and My Own Cafe.
Does Campbell House have airport transportation?
Yes, Campbell House offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Campbell House?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Campbell House?
The staff speaks multiple languages, including English, Italian, Hindi, Malay, and Tamil.
Are there any historical sites close to Campbell House?
Many travellers enjoy visiting George Town (0.5 km), Armenian Street (0.4 km), and Cheong Fatt Tze - The Blue Mansion (0.4 km).
Does Campbell House have any great views?
Yes, guests often enjoy the city view available here.