Property is located at Gurney Drive, which is pretty convenient to travel around for sightseeing and food. Room is clean and well equipped with amenities for a comfortable stay. Bed and pillow is comfortable for a good night sleep. Breakfast is served at Level 1 restaurant and it can get busy on weekends, and may be difficult to find an empty table for breakfast. Suggest to go earlier to get a table and more food selection. Housekeeping service is okay with the bed made and rubbish cleared daily. However, the used empty drinking glasses are left impact without cleaning and return to the shelf. Staff service is good, in particular for Mr Rain Chan, who periodically checked in with us to make sure that our stay is a comfortable one. Pretty good personal touch, leaving us very pleased with the stay. Overall, hotel hardware is pretty good and will be excellent if the service level such as housekeeping can further be improved upon.…
Wonderful 3D2N stay with Ascott Gurney Penang. Ascott is forever my top favourite when im travelling. Thank you for arranging and preparing the welcoming arrangement for my partner. And very thoughtful of you to allow me to late check out (in view of my evening flight on the day of my check out, so i get good rest before heading to the airport) Enjoying the cleanliness and the seaview from our room! Bathtub view is marvelous, definitely give 100% to Ascott Gurney Penang. Thanks for everything throughout my stay, including the customer services at the counter, and the room services staffs. And i love the washing machine and dryer. It helped me with my laundry, as I gym Everyday. It takes about an hour to completely washed and dry out my all my sweaty laundry immediately after my gym. TQVM…
A new hotel, every part of the hotel is clean and tidy. Stayed in a 2-bedroom premier, the room is spacious, it has almost everything we need. Not forget to mention about their breakfast, I miss their taufufa a lot!
Great location with awesome service! Will definitely book my stay there again the next time I'm travelling to Penang be it for leisure or work. Kudos to Rain (one of the manager) there for facilitating and helping with the reservations!
I’ve really enjoyed my stay here. Staff is very friendly and helpful. I would say Ascott Gurney is the place to stay in Penang. Room is big and spacious with a kitchen. Location is excellent as it’s near to many place of interest. There’s a small mall beside for daily convenience.
My friend and I booked Ascott Gurney Penang since they have newly renovated and re-opened in March 2022. However this was the worst decision ever. At 4pm, they only had 1 room ready for check in, when we booked 2 rooms. The hotel’s standard check in time is 3pm as stated. When asked why we could not check into both rooms, the reason was 1 of the room is not clean yet. When we went to the room (2405) that was ready, it was horrifying. There was rubbish everywhere in the room and a stench. I could not believe my eyes. It was not clean at all. When told about this, the staff (Wen) came up to check the room and agreed that she will change the room for us. However, they took another 15-20 minutes to find another room. There was no service recovery or compensation made to us for the terrible waste of time. We were brought up to another room and that was it. Strongly recommend NOT TO BOOK this hotel. The management and cleanliness standard is HORRIBLE. Given a choice, I would not even have rated a one star…
Great location. Worst front desk ! 1) Checked in and informed of difficulty to find the lift to hotel lobby. Bad signage. Peggy from front desk insist that she is right. There are 2 lifts ! Only 1 is with the sign on the other side of building. 2) Upon checking out, requested for invoice to be emailed. Did not send ! I had to call again to request 3 days later ! Dear GM Sharon, pls get more experienced personell. Only Nabil and the young Chinese guy with glasses were good.
Stayed in a 2-bedroom Premier. Huge apartment, with master bathroom facing the open straits. Has all the typical amenities of an apartment, even utensils for cooking etc. Location along Gurney Drive, although not exactly walkable (under hot sun) to Gurney Plaza or famous Gurney Drive food centre, but very quick ride via Grab to these places. There's a fantastic fish head curry place and other food nearby (5 mins walk), and the building is right next to a small mall with a cafe etc. Breakfast is so-so, and nothing to shout about, but then again, who stays in Penang to eat hotel food?! Recommended hotel for business and families.
Best service and upgraded property! The hotel was wonderful. It was even better than expected. The price was amazing. There were great restaurants within walking distance. Would definitely stay there again.
A very memorable stay with my girlfriend. We stay in the studio premiere, the room got almost everything, like kitchen utensils, a large bathroom with appelles shampoo and body wash. They also served a birthday cake to someone who birthday. Not very crowded for now, so you can really chill at the swimming pool. Studio Premiere come with Breakfast, the breakfast also impressed me, because they do have herb jelly 🥰 (龟苓膏) and tau fu fa. Nearby Ascott has plenty of local food, you wouldn’t say NO once you tried on Ascott Gurney Penang. Sincerely hope the Ascott management team can continue maintain the cleanliness and ensure the kitchen utensils are clean in future 👍👍