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My expectations were high but alas it was a disappointment. The room was pretty small n there was no proper place for luggage compartment, table n chair for work purpose. Water pressure was pretty low. The housekeeping staff should really change the linen n bedsheets...More
Thank Jennifer L
Response from jackwtteo, Owner at Deluxcious Heritage Hotel PenangResponded 3 weeks ago
Sorry that our staffs did not meet up to your expectations.
We had checked with our Housekeeping team on the bedsheet issue, we confirmed that the bedsheet was new set and not a used one based on our log card record. Cleanliness is...More
Booked the presidential suite and a double deluxe room for my family. I have to say it was incredible value based on the space we had in the suite and for the price. It is after all a boutique hotel, so don't expect the frills...More
Response from jackwtteo, Owner at Deluxcious Heritage Hotel PenangResponded 15 October 2017
Glad that our staffs had served you and your family well.
As this is a old colonial building with rich heritage, we tend to preserve the building structure as much as possible in order not to spolit the heritage feel. We are sure...More
Stay for 2 nights in my recent visit to Penang. Location of the hotel is at busy road with fast moving cars coming in and quite difficult to turn out from the hotel. Room quite nice but the single bed is quite small. A lot...More
Response from jackwtteo, Owner at Deluxcious Heritage Hotel PenangResponded 11 September 2017
Sorry to hear on the mosquitoes issue. We had put forward this feedback to our housekeeping department to look into it. Please be assure that our hotel has been doing the pest control on our compound on a regularly basis. However, this issue...More
Location: Great, just 5 minutes walk from the heritage site and 10 minutes walk from all the good food. It is away from all the pubs and bars so the area is relatively quiet. Zen spa is located 5 minutes walk away as well!
Response from jackwtteo, Owner at Deluxcious Heritage Hotel PenangResponded 29 August 2017
We are glad that you had enjoyed your stay with us. We will forward your valuable feedback on the cleanliness to our housekeeping department to have them to look into it and improve further.
Hope to see you again soon.
It's a clean boutique hotel. There are couples of pro and con:
-Friendly hotel staff.
-Having individual air con unit
-Need to improve the speed of the room cleaning service.
-Water pressure for the showering is very low.
Thank Nelson O
Management response:Responded 31 July 2017
Thank you for your valuable feedbacks and we will forward this to our Housekeeping department to have them to look into it and improve on them.
For the window, study table and sitting area, perhaps we can recommend that you take our Junior...More
US$44 - US$121 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#5 Spa Hotel in George Town
#13 Luxury Hotel in George Town
Non-Smoking Rooms ,
Number of rooms
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Response from jackwtteo | Property representative |
Thanks you for your interest with our hotel. Our family suite come with 2 queen beds. Selected ones also come with a sofa sitting area.
Management of Deluxcious Luxurious Heritage Hotel
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"Garden view and ground floor is probably quieter, but I believe those are the smaller rooms"